TS1368 when i try to report a problem with a purchase i just get a message saying'cannot connect to itunes store' but it lets me in to make purchases. whats going on?

when i try to report a problem purchase to itunes i keep getting a message saying   'cannot connect to itunes store'   or   'cannot connect to server'  dispite being able to visit the store to make purchases.  is this just a scam by itunes not to engage with problems?

"is this just a scam by itunes not to engage with problems?"
Of course not.
http://www.apple.com/support/contact/

Similar Messages

  • TS3297 when i try to access itunes store..i get a message saying 'cannot connect to itunes store..PLEASE HELP!!!

    when i try to access itunes store..i get a message saying 'cannot connect to itunes store..PLEASE HELP!!!

    Hello Ducati848,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
    http://support.apple.com/kb/ts1717
    Best of luck,
    Mario

  • My iPad won't let me sign into my Apple ID when I try and download an app it asks for my id and password and when i type it in the iPad displays a message saying cannot connect to iTunes Store. However when i do this on my phone it works perfectly.

    My iPad won't let me sign into my Apple ID when I try and download an app it asks for my id and password and when i type it in the iPad displays a message saying cannot connect to iTunes Store. However when i do this on my phone it works perfectly. Even when i sign in and out.
    Has anyone else had this problem? If so how can I fix this?

    Remember, any purchased item from the itunes store is forever associated with the Apple ID used to buy it.  So when you get prompted for an ID/password and it doesn't accept it, then you are using the wrong ID.
    Go to Settings>iTunes and App Stores, be sure it's logged into the ID you have set on the iphone (since that one seems to be connecting with the right ID).  If you've done this, then you might wait a bit to see if the "cannot connect to .. store" message has to do with internet connections.

  • HT4539 trying to connect to itunes store on iphone and when I log in i get a message stating "cannot connect to itunes store"

    Iphone 4s will not connect to itunes store

    This error message is inforrming you that you need to upgrade the version of iTunes on your computer (Mac/PC) not the version running in the phone.
    All the best,
    Joe

  • My iPhone says cannot connect to iTunes Store when I try to make an in app purchase. What do I do?

    My iPhone says cannot connect to iTunes Store when I try to make an in app purchase. What do I do?

    I have also this problem iam trying to purchase gems but i have message says cannot connect to itunes stores then another msg purchase failed

  • HT2731 Says cannot connect to iTunes Store when I click on the App Store

    I have an apple Id already set up. When I click on the App Store icon, the message says Cannot connect to iTunes Store. Suggestions?

    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Could be you are not connecting to the internet via wifi.
    Look at iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    Additional things to try.
    Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    If none of the above suggestions work, look at this link.
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

  • Ipod touch says 'cannot connect to iTunes store' when i download an app???

    I have the ipod touch 4th generation and have updated to ios 6.   My problem is that sometimes when i try to download apps my ipod says 'cannot connect to itunes store' But then afterwards it starts working again. Is there a way to fix this permanently?

    Try looking at the previous discussions on the right hand side of this page under the heading More Like This.
    Can you connect on your computer>? Maybe the Apple servers are down.

  • My iPad says 'cannot connect to iTunes store' when installing an app, how can I fix it??

    My iPad says it 'cannot connect to iTunes store' but it obviously can because I'm in the store browsing I just can't install or update anything

    I have also this problem iam trying to purchase gems but i have message says cannot connect to itunes stores then another msg purchase failed

  • TS3297 I can connect to the itunes store through the itunes store app, but when I try to make a purchase within Clash of Clans a box comes up saying my purchase cannot be completed, and another saying cannot connect to itunes store. HELP!

    I can connect to the itunes store through the itunes store app, but when I try to make a purchase within Clash of Clans a box comes up saying my purchase cannot be completed, and another saying cannot connect to itunes store. HELP!
    I've turned my iPad off, then on again, I've logged out of iTunes, and logged back in, I've updated my credit card information, but nothing seems to be working. Is this a problem within the app?

    toshiro-99 wrote:
    when I try to make a purchase within Clash of Clans a box comes up saying my purchase cannot be completed, and another saying cannot connect to itunes store. HELP!
    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • When I try downloading an app on my ipad2 it says cannot connect to iTunes store please help

    When using my iPad 2 I try to download a new app and it says cannot connect to iTunes store. Please help

    Iam having same problem. Downloaded apps last week and now every time I try to download, I get message that it can't connect to iTunes store. Has been this way for 3 days. Can't find any solutions. Major problem!!!

  • When I try to download my updates it keeps saying cannot connect to iTunes store please help I'm going mad!

    When I try to download my updates it keeps saying cannot connect to iTunes store please help I'm going mad!

    a lot of people have posted about this and i have seen one weird thing fix this. people said they where going into date and time under settings and changing  the date to some time in the future and then going to the itunes store and it would give them an error that there date and time was wrong. then all you need to do is go back and set the date and time right and go back to the itunes store and try again.
    Im not sure why this did the trick but a bunch of people said that this helped them out..... Weird i know
    You might want to see if it fixes your problem.

  • After iOS6 update, It says cannot connect to iTunes Store when I try to go to the app store.

    After iOS6 update, It says cannot connect to iTunes Store when I try to go to the app store.
    How do I fix this on my iPhone 4S?

    Same phone and ios, same problem. Worked just fine for me Sunday, but nothing today, all day. As a workaround I found I can still connect using iTunes on my Macbook Pro, the I synch my iPhone. There are way too many people with the same problem for it to be anything but Apples problem. Hope this helps.

  • My IPad says "cannot connect to iTunes store" when I try to update

    My IPad says "cannot connect to iTunes store" when I try to update apps.  How can I resolve this?

    I had the same problem and tried absolutely everything...on my own and stuff I'd read on-line.  Nothing worked.  What finally did was this.  I held down an app until all started jiggling.  Then I deleted one of the ones that needed updating.  Then pushed the round button at the bottom of the iPad to stop the movement.  Then went to the "Featured" section of the App Store.  In the search box (top right corner) I typed in the name of the app I'd just deleted.  When it pulled up, I chose "Install".  Worked perfectly.  I went through this process, one-by-one, until I got all of them done.  Now, everything is updated. 
    Sure hope this helps you and hope this isn't the new norm for how to do updates.  I used to just select "Update All", entered my password, and the updates started happening. 

  • TS1702 Why does my iphone say "cannot connect to iTunes store" when I try to update my apps?

    When I try to update my apps on my iphone4, I press "update," then  put in my password; it keeps coming back saying "Cannot connect to iTunes store."  Is anyone else having this problem?

    Try here:
    Can't connect to the iTunes Store
    Go to Settings>General>Time&Date and make sure it is set to automatic
    Try change the DNS to Google's 8.8.8.8

  • Hello, Honestly I just updated my 4s and my iPad 3 to iOS 6 and when try to press on the Music app or the iTunes app it says "cannot connect to iTunes Store" Could you please help me with this thank you so much, Charbel from Lebanon

    Hello, Honestly I just updated my 4s and my iPad 3 to iOS 6 and when try to press on the Music app or the iTunes app it says "cannot connect to iTunes Store" Could you please help me with this thank you so much, Charbel from Lebanon

    See these previous discussions help.
    App Store Updates (but only Updates)...: Apple Support Communities
    Apps suddenly don't update: Apple Support Communities

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