TS1368 why can't i purchase tunes from itunes store

After i have signed into the itunes store with my apple id and password, i can't purchase any tunes. When i try to, it ask for my apple id and password again. Whe i supply this information AGAIN, i get directed to a page that ask me 2 security questions. I do not know the answers to the questions, because i have never set up any security questions for purchasing tunes fron the store. I have had no similar problems in the past, at least not until this latest itunes store upgrade.

Hello there, Geri-Lynn.
The following Knowledge Base article provides some great steps to follow to troubleshoot the issue you're describing:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Specifically:
Troubleshooting on a Mac
If you haven't been able to connect to the iTunes Store, a software conflict or your internet service provider (ISP) may be blocking your access.
Update iTunes to the latest version.
If you have a firewall, your settings may be preventing you from connecting to the iTunes Store. To configure your firewall, please refer to the "Blocked by firewall" section in this article.
You may need to reset your keychain. Connection issues are occasionally caused by keychain issues. Click here to find out how to use Keychain First Aid to resolve any issues with your keychain.
If you are receiving a specific error message you may want to see, the "Specific Conditions and Alert Messages" section in this article as needed.
If the issue still persists, contact your internet service provider and confirm that the ports and servers in this article are enabled over your network.
Additional Information
If the steps above did not resolve your issue, be sure that your specific alert is not listed in iTunes: Possible iTunes Store errors. Then, if your issue is still unresolved, follow steps in iTunes: Advanced iTunes Store troubleshooting.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.

Similar Messages

Why can't I purchase anything from iTunes Store?

I'm trying to download a TV series but when I put in my ID and password it says :could not complete your iTunes Store request, a network connection was lost. I have a good connection, safari is working well. What could be going wrong?

Hello there, Geri-Lynn.
The following Knowledge Base article provides some great steps to follow to troubleshoot the issue you're describing:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Specifically:
Troubleshooting on a Mac
If you haven't been able to connect to the iTunes Store, a software conflict or your internet service provider (ISP) may be blocking your access.
Update iTunes to the latest version.
If you have a firewall, your settings may be preventing you from connecting to the iTunes Store. To configure your firewall, please refer to the "Blocked by firewall" section in this article.
You may need to reset your keychain. Connection issues are occasionally caused by keychain issues. Click here to find out how to use Keychain First Aid to resolve any issues with your keychain.
If you are receiving a specific error message you may want to see, the "Specific Conditions and Alert Messages" section in this article as needed.
If the issue still persists, contact your internet service provider and confirm that the ports and servers in this article are enabled over your network.
Additional Information
If the steps above did not resolve your issue, be sure that your specific alert is not listed in iTunes: Possible iTunes Store errors. Then, if your issue is still unresolved, follow steps in iTunes: Advanced iTunes Store troubleshooting.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.

HT201303 Why can't I purchase music from itunes store via my authorized laptop?

Could this have something to do this the fact that my account was set up while I was back home in the United States of America and now I'm deployed in the Middle East? As stated, my laptop is authorized in itunes for purchases and I have purchased music in the past from this PC. Any suggestions? thanks!

Are you logging into the US Store, JG?

Why can't I sync tunes from iTunes iPhone 4s?

Why can't I sync tunes from iTunes on my Sony Vaio to my iPhone 4s? My computer recognizes my phone but iTunes doesn't. Does it just need updating, if so then how do I do that? I haven't been able to sync tunes onto my iPhone 4s yet (I got it at christmas 2013)

Hello, EloiseGO100.
Since your device is not recognized in iTunes, I would recommend the steps in the article below. See the section labeled Verify that the Apple Mobile Device USB Driver is installed > For Windows Vista, Windows 7, and Windows 8 > Update the Apple Mobile Device Driver.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
If the issue persists, try all of the remaining steps.
Cheers,
Jason H.

HT2589 why can I only purchase content from the store in my home country. Sometimes the dont have the content im after but other countries stores do

why can I only purchase content from the store in my home country. Sometimes the dont have the content im after but other countries stores do

Because this is how the itunes store works.

Why can i not buy music from itunes store,this only happened recently

Why can i not buy music from itunes store,this has only happened recently ?

O.K. Everything seems to be in order now!
I don't know what happened but this is the results....
After attempting to edit change the information on my iTunesMS account at least 7 times, I posted the above question, logged out of iTunes, closed down all my apps and turned off my computer.
A few hours later, I thought I would give it one more try and when I turned on iTunes, went to the Music Store and then 'reviewed' my account... it had my old American address on it with the country listed as Sweden... I just left it alone, as it didn't have my credit card info listed at all... Curiously, I'm clueless about that (though I did send this same complaint to Apple during the first posting... did that have anything to do with it?) When I clicked the continue button (without changing any info) it prompted me that I was finished setting up my iTunes Music Store account and I was immediately able to download some songs....(using the iTunes Music card--- I have not tried my MasterCard!)
So basically, I did nothing except close iTunes, turn off my computer and later rebooted it and opened iTunes! Strange... does that seem like a fix or what?

Can't open purchased songs from itunes store

I downloaded songs from itunes store a while back. My laptop crashed and now i have a small ASUS eee pc with a 4gb hard drive. I have windows XP SP1 and cannot upgrade to SP2 (not enough room on my HD). i had to get an older version of itunes that's compatible with SP1. I can see the songs that I purchased but when I click on them it asks for password to authorize, then i enter it and then it says 'this computer is already authorized.' So now, what do I do? Help!!! I want the songs I bought!

"PRODUCTS CAN BE DOWNLOADED ONLY ONCE; AFTER BEING DOWNLOADED, THEY CANNOT BE REPLACED IF LOST FOR ANY REASON. YOU SHALL BE RESPONSIBLE FOR BACKING UP YOUR OWN SYSTEM, INCLUDING ANY PRODUCTS PURCHASED OR RENTED FROM THE ITUNES STORE THAT ARE STORED IN YOUR SYSTEM."
http://www.apple.com/legal/itunes/us/terms.html#SERVICE
Was your backup copy stolen as well?
If so, you can try e-mailing itunes support to see if they will make an exception, although they are under no obligation to do so.

For all of you who can't play Purchased tunes from iTunes...

I spoke to AppleCare and solved the problem.
You need to Restore your iPod software. It works! If you need help let me know or someone else please post. Gotta run out for a bit...

First goto control panel>add & Remove in windows and
try to remove iTUnes AND quicktime from there. If you
can not remove them from there go here and roll down
to "Clean up iTunes installer files on the computer"
http://docs.info.apple.com/article.html?artnum=93976
Now Open Microsoft Internet Explorer, goto
Tools.Windows Update and run it to make sure your
windows has all its updates. You may also want to
goto the PC makers site (Like Dell, HP or whatever
brand of PC you have) and look for updates for your
model,
After you have updated your system, disable any
antivirus programs and security programs, goto
apple.com and download the latest version of iTUnes
for windows and install it.
pac_80. Thanks for the assistance. It has partly solved the problem in that my daughter can now hear her tunes through the computer speakers,but still they won't transfer to her actual i-pod. We've tried all the usual 'update i-pod' etc.,but still no joy ! Can you help please ?

TS1368 why can i not connect to the itunes store?

Why can I not connect to update my apps on my I phone?

Hello sakif16,
Thank you for using Apple Support Communities.
For more information, take a look at:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Have a nice day,
Mario

Can't download purchased album from Itunes Store is any one else having this problem?

Can't seem to download a purchased album from the itunes store is anyone else having the same problem? It has deductedt the amount from my account however!

I ordered mine the very same day the iPT was available in Sweden. As we are a non-iPhone country I looked with envy on my friend's jailbroken phones and especially the Mail and Calendar applications. The iPod was cool, but... - just anothr iPod with smaller memory than my old one.
After the release of the Jan software I felt ripped-off for a couple of minutes and then bought the upgrade. Since then I have been soooo happy. The software architecture in the iPT/iPhone that allows Apple to 1) add great apps later on and 2) generate a SDK for 3rd parties is amazing.
Comparison: my old Nokia N70 phone cost about $250 more than the iPT (not including the 12 month lock-up to the provider) and has so far been in for upgrades (at Nokia and later on downloads via Internet) five times. In no upgrade was any additional functionality added, just bugs corrected and bugs added.
However, the path Apple is taking on this is very narrow. If they are to charge $20 to get SDK functionality to the iPT I will probably eBay the iPT and go for a jailbroken iPhone. I accept the $20 on occasions - it should not be a subscription fee. The approach of distributing 1.1.3 without the apps is a stroke of genius IMHO, but please - don't push it too far...
Best wishes,
/msa
Message was edited by: Mattias Sandstrom

Can't download purchased songs from itunes store.

I recently had my laptop and itouch stolen. I now have a new laptop and itouch and would like to download the already purchased songs from the itunes store onto my new laptop. The itunes store has the songs in my purchase history but I can't find the option to download them again. I tried buying a song again to see if it would state that I had already purchased the song and that I could download it for free. But it only asked me if I would "like to buy it again". Surely their must be a way to download the songs again onto my new laptop. Any help would be great.

"PRODUCTS CAN BE DOWNLOADED ONLY ONCE; AFTER BEING DOWNLOADED, THEY CANNOT BE REPLACED IF LOST FOR ANY REASON. YOU SHALL BE RESPONSIBLE FOR BACKING UP YOUR OWN SYSTEM, INCLUDING ANY PRODUCTS PURCHASED OR RENTED FROM THE ITUNES STORE THAT ARE STORED IN YOUR SYSTEM."
http://www.apple.com/legal/itunes/us/terms.html#SERVICE
Was your backup copy stolen as well?
If so, you can try e-mailing itunes support to see if they will make an exception, although they are under no obligation to do so.

TS1368 Why can't I log into the iTunes store

When I try to update my apps, i get a comment saying...can't log into iTunes store. It's odd because I can download new apps. My password works. I just can't see my purchased items and can't update my apps. Im also shown as logged in at the bottom of the page on categories and other tabs.
Any help very appreciated.

Because there problems at the moment with the iTunes Store, try again later.

TS1368 Why can't I connect to the iTunes Store on my ipad3

I am trying to download apps from the App Store and it won't let me by saying 'cannot connect to the iTunes store'.
Why is this and will apple fix this apparent problem with Ios6

perfect, thanks.
When I try to connect to the itunes store, it says 'accessing itunes store' and just hangs there.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

Why can't I purchase items from iTunes or iBooks on my first generation ipad

I have the current update available for my iPad. I have started to notice that it will not let me install new apps. I have only been selecting apps that work with 5.0.1 but I can't get new apps or even add books to my iPad.
I have purchased books on my iPhone which used to sync certain apps but that doesn't work any longer.
Yes the iPad is an older model but it should still be functional for apps and books that have the ability to be used on 5.0.1 or 5.1.1.
Any help would be greatly appreciated.

Try a reset: Simultaneously hold down the Home and On buttons until the device shuts down. Ignore the off slider if it appears. Once shut down is complete, if it doesn't restart on it own, turn the device back on using the On button. In some cases it also helps to double click the Home button and close all apps BEFORE doing the reset.
Try signing out and then back in to your AppleID (SEttings App > iTunes&App Store).

TS3297 Why can I not purchase movies from iTunes?

I have tried on all of my devices to purchase a movie and a box pops up that says:
Your Purchase Could Not Be Completed
For assistance, contact iTunes Support at www.apple.com/support/itunes/ww/.
I have checked to make sure my account and software is up to date but this box pops up on the apple tv, ipad, ipod and mac. I have also followed the link and it does not give me an answer. Help!!
Oh! I am able to purchase music.

You need to do what it says to do and contact itunes support:
http://www.apple.com/support/itunes/contact/

TS1368 why can't i purchase tunes from itunes store

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