TS1369 Hello! I have an Ipod Shuffle 2nd Generation and it is not recognized by my Windows 8 based laptop. An error message of 'USB device not recognized' is shown. I have the latest ITunes version installed, and tested the dock in other pc's.

Hello!
I have a problem connecting my Ipod Shuffle 2nd generation to my Windows 8 based laptop. The computer doesn't recognize the Ipod and issues an error message saying 'USB device not recognized'. I tried uninstaling ITunes(latest version) and all other Apple software and reinstaling it back again, checked my USB hubs in the 'Device Manager' section of the Control Panel, you name it.
I could really use some help solving this.
I've turned to the troubleshooting section in Apple Support but it has nothing concerning situations in wich the device isn't even shown in the 'My Computer' folder.
Help a brother out, will you???

Found a solution in another forum http://en.kioskea.net/forum/affich-63733-ipod-not-detected-on-computer (a few posts down).
It was for an IPOD so you can see those details in the link.
Found how to reset a shuffle and inserted it into these instructions - did not have to follow his last steps.
- Turn off computer.
- Plug Shuffle into usb.
- Then you must reset your shuffle
To reset iPod shuffle:
Disconnect iPod shuffle from the computer (if connected).
Move the switch on the iPod shuffle to the OFF position. Note that when iPod shuffle is off, the green stripe by the switch is not visible
Disconnect iPod shuffle from the computer (if connected).
Move the switch on the iPod shuffle to the OFF position. Note that when iPod shuffle is off, the green stripe by the switch is not visible.
- Start computer and it should install the usb driver for the ipod automatically.
- Your i pod will say do not unplug so don't. then open itunes and it will be there.
I did not have to do these thing below – did not get error message and shuffle was displayed in Itunes. / LMc
Just remember to not only eject ipod from itunes but stop usb.
Go to the program icons near the clock and right click the usb icon and "safely remove hardware" will appear and click it.
Stop it and select "apple ipod".

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A couple of things that worked for me.
1. Download and run Apple's iPod Reset Utility:
http://support.apple.com/downloads/iPod_Reset_Utility_1_0_3_for_Mac
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The following article provides steps that can help get the Apple Mobile Device service sorted.
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http://support.apple.com/kb/TS1567
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I have an iPod shuffle 2nd generation, the years suppoort is up and apple have done their best to drop me when all I really need is some technical know how not a huge overhaul of my iPod shuffle! And so here I am my last resort to try and sort this very frustrating issue out.
Basically I loaded my suffle with songs and gave it to my girlfriend as a gift. We plugged it into the car (via usb) worked fine also the HD ready TV via the usb docking bay it comes with no problem!!! Sounds lovely so far, but alas the gadget was loved but not the music.
So we plugged it into my girlfriends laptop, loaded with music in iTunes (latest version). Synced it with this pc and reloaded the music from her laptop. Sounds easy so far but from then on it wont play in the car via usb or the TV!!!! This is so annoying and frustrating so typical of apple in my opinion! I have reset and restored the device umpteen times via iTunes even downloaded the restore software and ran it as an XP proggy as apple hasnt updated it to later versions of windows and still it wont work. The car says its an empty USB yet it plays fine in the car via the 3.5 jack but of coarse we loose all the functionality of the built in car audio control on the wheel etc! And using the device by taking eyes of the road could be disatrous for the misses! The TV shows iTunes folder, Music folder even 3 extra folders F0,0 F01 and F02 but all are empty according to it! But in iTunes obviously the shuffle is full and loaded and it plays fine via the jack plug!
And so can anyone help shed light why it worked fine through the USB bay supplied with the iPod in the car and the TV until we reassociated with another PC with latest version of iTunes installed. Can this be fixed! Or is it yet another Apple annomoly never to be fixed and brushed under the carpet of rotten cores!
We both run latest version of windows 7 ultimate with latest version download from apple of iTunes.
Sincerely!
Bhu

hi MissErin!
the best place to start with that message is here:
iTunes for Windows: "Disk is locked" or "iTunes folder cannot be found" when installing or opening iTunes
but if you run into the complication where TweakUI doesn't show My Music as an option, try:
Nigel Carpenter: re: Itunes problem
love, b

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Did it previously work properly and reliably with this computer? If it did, and it does not now, and nothing else has changed, such as connecting new USB devices to the computer, or using the shuffle through a USB hub (instead of connecting it to a direct USB port on the computer), then it may be a problem with the battery. A 2nd gen shuffle would actually be about 5 or 6 years old at this point.
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This first article can help get iTunes successfully downloaded and updated, which should restore access to the iTunes Store.
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TS1369 Hello! I have an Ipod Shuffle 2nd Generation and it is not recognized by my Windows 8 based laptop. An error message of 'USB device not recognized' is shown. I have the latest ITunes version installed, and tested the dock in other pc's.

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