TS1369 My brand new iPod touch 5th gen is not connecting to my pc or itunes

I just got this it ouch yesterday. Apple keeps asking me to enter my password for my apple I'd I changed the email along time ago. Well I plugged it into my computer and nothing It won't charge or even show up. I tried looking into device manager the was no apple mobile device there I also tried uninstalling iTunes and reinstalled nothing still. Is it something wrong with my device I hat got it yesterday.

See:
iOS: Device not recognized in iTunes for Windows
Start with
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
or
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
Next see if this helps determine cause
iTunes for Windows: Device Sync Tests
Try on another computer to help determine if you have an iPod or computer problem

Similar Messages

  • Brand new ipod touch 5th gen 64gb problems with first power on

    I have just received a brand new ipod touch 5th gen 64 gb from amazon. After reading the instructions i tried to power it on but nothing happened.
    It was suggested on here to try the recovery start but again, nothing happened.
    I then plugged the device in to a wall socket charger to see if the battery is flat,but the apple logo comes on for about 15 seconds then goes off again. If I hold down the home button while the apple logo is off, after a while the ipod goes into recovery start up, but as soon as i unplug it from the wall socket adaptor it turns off.
    It will not do anything plugged into the usb soccket of my laptop.
    Any ideas or will I have to return this to amazon?

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order. You can go to an Apple store even if yo purchased it from Amazon
    Apple Retail Store - Genius Bar                                     

  • Bought a brand new Ipod touch 5th gen.  it wont activate...what do i do?

    Bought a brand new Ipod Touch 5th gen. it wont activate, what do I do?

    I'm having the exact same problem. I got a new one for my sons birthday yesterday and CANNOT activate it. Anyone know why?

  • On/off button not working on brand new iPod touch 5th gen

    My daughter has just unboxed a brand new iPod touch 5th gen that arrived today.
    It wouldn't turn on so I assumed the battery was flat which I thought was odd but I plugged it in and it came on - 90% + battery.
    The on/off button does not do anything. We've pressed it, held it - nothing. If I press the on/off and the home button together, Siri starts.
    It will only switch off after a minute has elapsed. We can't do it manually.
    What's going on? Any ideas?

    If you have an Apple store nearby I would make an appointment at their Genius Bar.
    Apple Retail Store - Genius Bar
    Otherwise I would call Apple. You get at least 90 days of free telephone support.
    http://www.apple.com/support/contact/

  • The head phone jack on my brand new iPod touch 5th generation is not working properly

    The head phone jack on my brand new iPod touch 5th generation is not working properly. It has sound without the headphones in but when I plug them in it has no sound, it's low, or poppy. I had only used my apple supplied headphones once before and it worked fine. I know it's not the headphones because I tried them on my girlfriends phone and they worked fine.

    - Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so. There is a little switch in the headphone jack that disconnects the speaker when the headphone jack is inserted.
    Try the following to rule out a software problem
    - Reset the iOS device. Nothing will be lost
    Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Reset all settings
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup
    - Restore to factory settings/new iOS device.
    - Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack.
    Apple Retail Store - Genius Bar

  • My ipod touch 5th gen will not connect to itunes, but my computer registers my ipod. i have tried placing my ipod in recovery mode, uninstalled and reinstalled itunes, and restarted my laptop but my ipod will not connect to my itunes..... help ._.

    My ipod touch 5th gen will not connect to itunes, but my computer registers my ipod. i have tried placing my ipod in recovery mode, uninstalled and reinstalled itunes, and restarted my laptop but my ipod will not connect to my itunes..... help ._.

    Try
    iOS: Device not recognized in iTunes for Windows
    I would start with              
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or              
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    Before you reinstall the Apple software, also remove iCloud vi Control Panel Remove programs. The reinstall the Apple programs
    New cable and different USB port?
    Runs this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Try on another computer to help determine if computer or iPod problem

  • My brand-new iPod touch (5th Gen) battery takes a very long time to fully charge, even while not in use. Why is this and what should I do?

    Just recently bought a brand-new iPod touch, 5th generation. To be exact, got it two days ago, this past Saturday, on 12/13/2014. Initially, when I first turned it on, it had a fully charge and I didn't need to charge it. I also didn't see anything in the very small and limited start-up guide you receive with it to charge it for a certain amount of time before use, or to use it until the battery dies, then charge all the way, like a lot of electronic devices have you do when you first purchase them.
    So I was assuming I didn't need to do anything like that. First question, should I have charged it for a period of time before use? Should I have used it until the battery died, then plugged it in and charged it fully before use? Or is none of this necessary initially and iPod batteries are good to go from the start?
    Please excuse me if this is an obvious question, as this is my first ever iPod. Anyways,like I said, nothing in the "instructions" said anything about that, so I didn't do it, I just used it until it got below 20% battery left, then I plugged it in.
    Now for the battery itself, it takes literally a day or so to fully charge, even while not in use. Even if I use it for a while, turn off the iPod to make sure it shuts off all background data and apps, and then plug it in to charge, it still charges extremely slowly. I've never seen a device take this long to charge. As for the battery life itself, I'd say at full charge it lasts about 4-5 hrs, maybe 6, and then I have to charge it again. Meanwhile it takes around 24 hours, without me using it, to fully charge. If I use it while its charging, the battery decreases faster than it charges, and eventually I'll get the typical "20% battery remaining" message pop up.
    I know it is charging, as the lightning symbol is next to the battery symbol. Specifically, right now, I plugged it in about 1 hr 30 minutes ago, and it has barely gone up. Also, whenever I press the home button to check the battery, I can see it jump down from about 50% to somewhere around 25%-30%. What is that about?
    This is really frustrating, and I'm seriously contemplating either taking it back and trying my luck with a different iPod, or just taking it back and getting my money back. Any help and clarification on this matter would be greatly appreciated, and I'll answer any questions I can to shed more light on this.

    It will take longer to charge the 5G's battery than either the 3G or 4G's battery.
    Not Charge
    - See:    
    iPod touch: Hardware troubleshooting
    iPhone and iPod touch: Charging the battery
    - Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
    - If a 5G iPod               
    Iphone 5 lightning port charging problem - SOLUTION!
    - Try another charging source like a computer's USB port
    - Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
    - Make an appointment at the Genius Bar of an Apple store.
      Apple Retail Store - Genius Bar

  • Brand-new iPod Touch 5th gen often freezes win7 while charging

    Hi,
    I've had a new iPod touch 5th gen for about two weeks now.
    I also have a laptop that runs Win7, that has had no problems whatsoever until now, and that has no problems when the iPod isn't plugged in.
    Here's what happens:
    I plug in the iPod Touch to update files and recharge the battery
    All goes well, iTunes sees iPod, battery's charging
    Lalala
    Bam! Some 15-30min later:
    Laptop freezes over.
    I have had to manually shut down the laptop more than a dozen times in a couple weeks now.
    The iPod is killing the laptop dead. Slowly, but surely, it's happening.
    I love my laptop. I NEED my laptop. I otherwise love the iPod too
    This happens whether the iPod is ejected, but still charging, or not; whether iTunes is on or not
    I unplug the iPod: nothing; laptop still dead.
    Sometimes, it happens when I change songs, as I simultaneously listen to the iPod while it charges.
    Other times, it happens while fiddling with playlists and tag infos in iTunes. (<-- I am particularly weary of this one, since, it seems to me, the iPod takes a few good seconds to access tag infos/change songs, much longer than, for instance, did my iPod Nano 5th gen, though, understandably, that one did not have an OS)
    Other times, it just happens suddenly, with no apparent cause other than that the iPod is plugged in.
    Could it be the cable? (any way to find that out without investing in a new cable? )
    The iPod runs iOS 6.1.3; the laptop runs iTunes 11.0.5.5.
    The laptop is equipped with a fairly new SSD, no HDD [does that matter?!]
    Any help/ideas to get these two to get along would be greatly appreciated !! Thanks.

    If yo mean the iPod freeze and does some things when charging. other users have experienced that problem. However. I have not seen a reply concerning the resolution.
    - Make an appointment at the Genius Bar of an Apple store.
      Apple Retail Store - Genius Bar

  • I bought a brand new ipod touch 5th gen, updated the software and now iTunes says "to allow access, please respond on your ipod touch" however the ipod has a black screen and pressing the buttons does nothing. how do i fix this?

    As the title says, this is a brand new iPod touch bought from a store, I plugged it in a commenced the "setting up" process through iTunes on may iMac. It got to the stage where it said allow this computer to access the device (or something along those lines), i clicked yes, and then a message came up "to allow access, please respond on your iPod touch. however the ipod screen is black, and pressing the buttons doesn't work. How can i fix this? or do I need to return it?

    Try:                                               
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable       
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar                              

  • PLEASE HELP 2/24/13 Brand new iPod Touch 5th Gen froze on set up and I tried to shut it down and it was on the apple logo screen for a long time and it shut down but now it won't turn on! PLEASE HELPPPPPP

    DESPERATE PLEASE HELP So my mother got herself an iPod touch 5g for Christmas and barely asked me to set it up last night, (BRAND NEW NOT OPENED YET).. I set it up not plugged into iTunes (directly on iPod). I was setting up a new iTunes account for her (got passed Wi-fi set up and location services) and as I was doing that, it mysteriously froze somehow. So I held the home button and power button down simultaneously, which I thought would restart the iPod/shut it down.. so it did, and it was on the apple logo screen for a LONG TIME.. and when I checked after a long time, it was black. I tried to turn it on, charge, and plug it into itunes (iMac computer) and it won't turn on!!!!! PLEASE HELP

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • Brand new ipod touch (5th gen) freezes after restoring.

    I got my brand new itouch this week - but when I went to set it up from backup on itunes I'm having issues.  It downloads the software and updates that just fine, but when I go to restore, and the itouch reboots I get stuck on the apple logo screen with the load bar underneath.   I've trying resetting several times but the same thing keeps happening.  I'm absolutely disappointed with this and I'm not sure what to try next.  This new itouch is turning out to be the biggest let down.

    I ended up calling Apple and after over an hour on the phone, We retried the restore several times, including after reinstalling itunes, but no luck, so I ended up sending it in to get replaced. So basically it was a hardward issue.

  • Brand new iPod touch 4th gen will not sit on dock of Sony Dream Machine

    model ICF -C1iPMK2
    I even wasted money on the three pack of inserts to ensure my touch was resting properly
    I have no idea why it won't rest down on the dock - it is like it's two different sizes of 30 pin connectors? is anyone else having this problem? I don't want to be too forceful with it for fear of breaking something irreplaceable

    Im having the same problems with the latest ipod touch not sitting into a bose portable sounddock.
    Sure, the portable sounddock has an aux port in the back which I can use once I find an audio cable with male ends on both sides.
    After reading this thread, I took an x-acto knife and tried to remove/thin the piece of silver plastic at the back of the ipod touch. didnt help much until I took the same knife and tried to thin the grey plastic innard of the sounddock connector. That worked.
    so basically, i removed a thin bit of grey plastic from the inside of the male connector on the sounddock.
    was worth a try.
    I've also emailed Bose support. They're generally very helpful with these things and the last time when I upgraded from an ipod mini to ipod touch, I called them and they sent me (for free) a set of new dock inserts for the ipod touch.

  • IPod touch 5th gen will not connect to iTunes, also apple mobile device usb driver does not appear in device manager. PLEASE HELP.

    I recently purchased my iPod touch with no issues. After updating to iOS 8.1.1 I found that my iPod would no longer appear in the latest version of iTunes and when I searched for Apple Mobile Device usb driver in the device manager, it was nowhere to be found. I've already uninstalled and re-installed ALL components of iTunes and read every single help article. I've tried everything. What went wrong?

    See
    iOS: Device not recognized in iTunes for Windows
    - I would start with
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or                     
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
    - Then do the other actions of:
    iOS: Device not recognized in iTunes for Windows
    paying special attention to item #5
    - New cable and different USB port
    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Also see:
    iPod not recognised by windows iTunes
    Troubleshooting issues with iTunes for Windows updates
    - Try on another computer to help determine if computer or iPod problem

  • Ipod touch 4th gen will not connect to my computer or itunes

    Everytime I plug it in, the laptop says that the ipod is a camera and does not automatically open itunes. Then the message of "MobileDeviceService has encountered a problem and needs to close. We are sorry for the inconvenience." shows up.
    When I click to see the data of the error report it says this:
    szAppName: AppleMobileDeviceService.exe
    szAppVer: 17.88.0.7
    szModName: kernel32.dll
    szModVer: 5.1.2600.5781
    offset: 00012afb
    I have Windows XP and have tried all of the troubleshooting tips, like reinstalling itunes and stopping and restarting mobile device services. Nothing works. I can plug it into my sister's laptop, which has Windows 7 and it works fine.
    Can someone help me please?

    Try here:
    iOS: Device not recognized in iTunes for Windows
    I would start with:
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
    or
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

  • IPod Touch 5th Gen will not restore

    I have a brand new IPod Touch 5th Gen and I Tunes will not let me restore.  Am in an endless state of Recovery Mode.  I have the latest version of ITunes installed and the IPod Touch worked perfectly for two weeks after I got it.  Now when I try turning it on, all I see is a black screen and USB cord leading to the ITunes symbol.  I checked in Diagnostics and it says no IPod is detected, yet my IPod shows below Devices in ITunes.  I have tried 20 or so suggestions to fix the problem and nothing works, including holding down Sleep button (turn on) and Home button for many minutes.  Is there any way I can get ITunes to recognize my new IPod in the proper way?  Restoring process in ITunes just does not work.  Thank you.     I believe this Touch has the iOS 6.0.1.

    Try placing the iPod in DFU mode and then try restoring.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    Next, make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar

Maybe you are looking for

  • Syntax Errors in Recordset, Dreamweaver 8

    Hi All! I'm struggling to figure out Dreamweaver's syntax for a Recordset I'm building.  I'm using Dreamweaver 8, ColdFusion 9 to connect with my database, and Windows 7. I have to start by admitting I copied code from an similar program, and am tryi

  • WRT300N: Please add soft power-on reset feature

    I find that after being up and running for a few days, my router starts to route poorly -- i.e. forwarding traffic between PCs on my LAN gets slower and slower. Pings between machines show intermittent long delays. Cycling power fixes the problem. I

  • Nonrepeatable Reads and Phantom Reads

    Guys, I am very confuse about the definitions of Nonrepeatable Reads and Phantom Reads when I read the BEA Documentaion in http://e-docs.bea.com/workshop/docs81/doc/en/wls/guide/advanced/EJBsAndTransactions.html The definition was queit confusing to

  • CProject table data

    hi, can anyone tell me the table in which the object links of the cProject are stored.  i have gone through DPR_PROJECT and RPM_OBJ_LINK but i am not able to get the results.  Data : - An item is linked to a cProject. i want to get to the related pro

  • CUP 5.3 (SP5): Error after creating mitigations and approving

    After creating a request, and mitigating the risks in the request, I receive the error: Mitigation control <MC ID> could not be saved for user <USER ID> - Exception from the service : Mitigation record doesn't exist However, the roles get autoprovisi