TS1389 I tried all these steps and iTunes still won't let me play songs I paid for... Every time I authorize, it repeats that it's already authorized, but won't play because it's not authorized ... Catch 22

I tried all these steps and iTunes still won't let me play songs I paid for... Every time I authorize, it repeats that it's already authorized, but won't play because it's not authorized ... Catch 22

Delete and redownload them if doing so is free in your country.
(83692)

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  • HT201210 I did all these steps and i still cant restore it!! Need Help!!

    I did all these steps and i still cant restore it!! Need Help!!

    Delete and redownload them if doing so is free in your country.
    (83692)

  • TS2529 if i have tried all these steps and still nothing , do i take it to the apple store?

    I have tried all the steps in trying to restore my iphone 4 and now its telling that there is a problem should i take it to the apple store?

    Of course it would help to know what you have tried but without that information here goes:
    Install or Reinstall Lion from Scratch
    If possible backup your files to an external drive or second internal drive.
    Boot to the Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Erase the hard drive:
    Select Disk Utility from the main menu and click on the Continue button.
    After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area.  If it does not say "Verified" then the drive is failing or has failed and will need replacing.  SMART info will not be reported  on external drives. Otherwise, click on the Erase tab in the DU main window.
    Set the format type to Mac OS Extended (Journaled.) Click on the Erase button and wait until the process has completed.
    Quit DU and return to the main menu.
    Reinstall Lion: Select Reinstall Lion and click on the Install button.
    Note: You can also re-download the Lion installer by opening the App Store application. Hold down the OPTION key and click on the Purchases icon in the toolbar. You should now see an active Install button to the right of your Lion purchase entry. There are situations in which this will not work. For example, if you are already booted into the Lion you originally purchased with your Apple ID or if an instance of the Lion installer is located anywhere on your computer.

  • HT1414 i tried all the steps, and it still say error 21

    I have tried all the steps the apple website said, and it didn't even do anything. My ipad1 is in Recovery Mode, and itunes won't restore my ipad. My OS is updated, itunes is updated, checked all security settings, and network settings. i don't know whats wrong. Help please!!!!!

    iPad Basic Troubleshooting
    http://support.apple.com/kb/TS3274
    Update and restore alert messages on iPhone, iPad, and iPod touch
    http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
    iOS: Resolving update and restore alert messages
    http://support.apple.com/kb/TS1275
    From the above link.
    Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
    These errors typically occur when security software interferes with the restore and update process. Follow Troubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
    iPad: Unable to update or restore
    http://support.apple.com/kb/ht4097
     Cheers, Tom

  • HT4527 I followed all these steps and iTunes is not showing my library help!

    I followed all the steps to transfer my iTunes library from my old computer to my laptop.  I then installed iTunes to new laptop and copied iTunes folder to "my music " on new laptop.  I then opened the new iTunes but the library is not there.  Please help!

    Perhaps you need to revist your transfer process...
    These are two possible approaches that will normally work to move an existing library to a new computer.
    Method 1
    Backup the library with this User Tip.
    Deauthorize the old computer if you no longer want to access protected content on it.
    Restore the backup to your new computer using the same tool used to back it up.
    Keep your backup up-to-date in future.
    Method 2
    Connect the two computers to the same network. Share your <User's Music> folder from the old computer and copy the entire iTunes library folder into the <User's Music> folder on the new one. Again, deauthorize the old computer if no longer required.
    Both methods should give the new computer a working clone of the library that was on the old one. As far as iTunes is concerned this is still the "home" library for your devices so you shouldn't have any issues with iTunes wanting to erase and reload.
    I'd recommend method 1 since it establishes an ongoing backup for your library.
    Note if you have failed to move contacts and calendar items across you should create one dummy entry of each in your new profile and iTunes should  merge the existing data from the device.
    If your media folder has been split out from the main iTunes folder you may need to do some preparatory work to make it easier to move. See make a split library portable.
    Should you be in the unfortunate position where you are no longer able to access your original library or a backup then then see Recover your iTunes library from your iPod or iOS device for advice on how to set up your devices with a new library with the maximum preservation of data.
    tt2

  • HT201210 i have followed all these steps and it still wont work.. any other suggestions? please help!

    Just trying to restore my phone, and i have followed all the steps yet none of them have worked. any other ways to do this?

    Placing your device into recovery (DFU) mode:
    Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
       1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
           other end of the cable connected to your computer's USB port.
       2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
           until the red slider appears, then slide the slider. Wait for the device to turn off.
                  * If you cannot turn off the device using the slider, press and hold the
                    Sleep/Wake and Home buttons at the same time. When the device turns off,
                    release the Sleep/Wake and Home buttons.
      3. While pressing and holding the Home button, reconnect the USB cable to the
           device. The device should turn on. Note: If you see the battery charge warning,
           let the device charge for at least ten minutes to ensure that the battery has some
           charge, and then start with step 2 again.
      4. Continue holding the Home button until you see the "Connect to iTunes" screen.
           When this screen appears you can release the Home button:
      5. If necessary, open iTunes. You should see the following "recovery mode" alert:
      6. Use iTunes to restore the device.
    If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
    Additional Information:
    If you have a problem getting into recovery mode then try: RecBoot: Easy Way to Put iPhone into Recovery Mode.
    Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.
    If the above doesn't work, then take it in to an Apple retailer for help.

  • TS1389 I tried all of this and it still isn't working?

    I have tried every single thing listed here and it won't play any of the songs I just bought.

    If you can't redownload the songs even after deleting your current copies of the songs from your library, as per the instructions in the following document:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    ... then, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

  • TS2570 I have tried all these steps and still the Gray Screen appears. What shall I do now?

    I still have the appearance of the gray screen after preforming all the solutions provided by apple support.
    What shall I do now?

    Of course it would help to know what you have tried but without that information here goes:
    Install or Reinstall Lion from Scratch
    If possible backup your files to an external drive or second internal drive.
    Boot to the Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Erase the hard drive:
    Select Disk Utility from the main menu and click on the Continue button.
    After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area.  If it does not say "Verified" then the drive is failing or has failed and will need replacing.  SMART info will not be reported  on external drives. Otherwise, click on the Erase tab in the DU main window.
    Set the format type to Mac OS Extended (Journaled.) Click on the Erase button and wait until the process has completed.
    Quit DU and return to the main menu.
    Reinstall Lion: Select Reinstall Lion and click on the Install button.
    Note: You can also re-download the Lion installer by opening the App Store application. Hold down the OPTION key and click on the Purchases icon in the toolbar. You should now see an active Install button to the right of your Lion purchase entry. There are situations in which this will not work. For example, if you are already booted into the Lion you originally purchased with your Apple ID or if an instance of the Lion installer is located anywhere on your computer.

  • Unable to install Photoshop Elements 12 due to error with shared technologies.  I have tried all troubleshooting steps and am no where.  Install logs do not have anything that stands out.  Any ideas?

    I have tried all troubleshooting steps and am not getting anywhere.  Any Ideas?

    I did some googling and found alot of topics from you on this issue, to me it simply seems like on of the connectors is broken or loose.

  • Since purchasing the Note 3 in October i have had nothing but issues. I went through all the steps and eventually I was sent a different phone, which was working for the most part until the recent upgrade. Now I am back to the old issues, no service, it a

    Since purchasing the Note 3 in October i have had nothing but issues. I went through all the steps and eventually I was sent a different phone, which was working for the most part until the recent upgrade. Now I am back to the old issues, no service, it actually says not moblie network available, when everyone else in my family has coverage and are on my plan with iphones. I am missing text messages and dropping calls left and right. This is unacceptable for the cost of this phone and my service. I have did a hard reset etc. What else can I do??

    Use the trackpad to scroll, thats what it was designed for. The scroll bars automatically disappear when not being used and will appear if you scroll up or down using the trackpad.
    This is a user-to-user forum and most people will post on here if they have problems. You very rarely get people posting to say there update went smooth. The fact is the vast majority of Mountain Lion users will not be experiencing any major problems with the OS, or maybe with apps which are not compatible, but thats hardly Apple's fault if developers don't update their apps.

  • TS3297 Does anyone know how to reset your security questions?? I loaded an itunes gift card on new ipod but when trying to make a purchase, itunes is asking us the incorrect security questions?!(for 1st time purchase)

    Does anyone know how to reset your security questions?? I loaded an itunes gift card on new ipod but when trying to make a purchase, itunes is asking us the incorrect security questions?! (for 1st time purchase)  I know the questions are not what I chose because I wrote the questions & answers down when setting up the ipod. Any ideas??!!!

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
      1. Go to: Apple Express Lane;
      2. Under Product Categories choose iTunes;
      3. Then choose iTunes Store;
      4. Then choose Account Management;
      5. Now choose iTunes Store Security and answer the bullet questions, then click
          Continue;
      6. Sign in with your Apple ID and press Continue;
      7. Under Contact Options fill out the information and advise iTunes that you would
          like your security/challenge questions reset;
      8. Click Send/Continue.
    You should get a response within 24 hours by email.
    In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
      a. on the device that is asking you for the security questions go to "settings", > "store" >
          tap the Apple ID and choose view"Apple ID" and sign in.
      b. Tap on payment information and add a credit/debit card of your preference then select
          "done", in the upper right corner
      c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
          Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
          should be asked to verify your security code for the credit /debit card and NOT the
          security questions.
      d. At this time you can remove the card by going back in to edit the payment info and
          selecting "none" as the card type then saving the changes by selecting "done". You
          should now be able to use your iTunes store credit without answering the security
          questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • TS2972 I've done all these steps and home sharing is still NOT showing up on my approved devices.

    I followed all the steps in iTunes Home Sharing setup and I am still unable to view sharing in iTunes.
    Using MacBook Pro and iPhone 4.

    Okay... so what does this have to do with iTunes for Windows?

  • When I use a GSI external antenna for WiFi I first get a message that "Firefox is already running but not responding etc", and then Firefox crashes. Can anyone help please?

    Because of weak WiFi signal I need to use an external antenna (GSI USB wireless WIFI long range network adapter). My computer can see the signal clearly and shows that I am connected to the right network. But when I try to launch Firefox I get a message that "Firefox is already running, but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system." When I click "OK" Firefox tries to load websites but gives up and reports "Problem Loading". It looks like Firefox is having trouble "seeing" the signal from the external antenna. What do I need to do please?

    Try Ubuntu support, I don't think your problem is with Firefox - it will use the connection that the Operating System "makes". I'm a real noob with Ubuntu myself, and don't think I can help you figure out the problem.
    http://ubuntuforums.org/

  • I have two 2nd generation iPods and iTunes will no longer let me delete songs (Delete in gray)?

    I have two 2nd generation iPods and iTunes will no longer let me delete music from either one. If I select a song, "Delete" is gray in the menu and cannot be selected. What's happened? New iTunes not compatible?

    In order to manually remove music from the iPod via iTunes, you need to have the Manually manage music and videos option checked from under each iPod's Summary tab.
    See this article for more details.
    http://support.apple.com/kb/ht1535
    B-rock

  • HT201272 Itunes is a ripoff I am missing songs i paid for

    missing songs i paid for

    I have been plaged by this for months!!! and nothing worked for me until...
    Solution:
    plug your phone in and in itunes "remove all music and podcasts" or "unsync" all your audio from your phone. I did this by unchecking the box that said "sync selected songs" so it was like I didn't want any music on my phone.
    sync it
    now go back and check the stuff you want in your phone and vwala it should re-sync all your old music back to your device.
    I hope this works for you like it did for me.

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