TS1398 I can get on the Internet and other apps but when I try to get into my FaceTime or messages it asks for my apple ID and password. After a minute it says "could not sign in. Please check network connection and try again." I'm lost as what to do.
I have tried turning off my iPad and the wifi. I don't know what else to do or try.
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
Cheers, Tom
Similar Messages
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i have an imac and when i load up facetime and login it says "could not sign in. please check your connection and try again later" but my WIFI is fine? please help???? i have an early 2006 imac (intel core duo) running snow leopard (10.6.8) and it says on app store you need 10.6.6 or later? please help??
try to activate it, then LEAVE IT ALONE FOR 24 HOURS!
either that or restore it from an icloud back up. that seems to be working pretty well for a lot of ppl -
When trying to activate FaceTime, get code " Could not sign in.Please check network connections and try again".Wi fi is strong and can access everything else.Any advice?
Hello
Try this... I had the same problem and this worked for me.
Go to your system preferences → network → make sure WI-FI selected → advanced → DNS tab. Add 8.8.8.8 to the DNS servers. Go back to FaceTime and try to verify your account again.
Good luck! -
After downloadinf iso 7 my imessage and facetime will not activate. It says to sign in using itunes password then when I try imessage says it could not sign in please check network connection. My network says its connected??????
see if this helps
http://support.apple.com/kb/TS4268
Peace, Clyde -
Everytime i try to activate my imessages it says could not sign in. please check your connectio n and try again. my connection is fine. why can't it activate my account?
1. Make sure software is up to date
2. Make sure Messages is enabled; Settings>Messages
3. Make sure Date and Time is correctly set; Settings>General>Date and Time>Set Automatically>On
4. Make sure Push Notification is enabled
5. Make sure phone number or email address is correct
6. Hold the Sleep and Home button down (together) until you see the Apple Logo -
on my ipod touch i have wi fi connection but when i try to activate imessages and try and enter my Apple ID, it comes up with error saying could not sign in, check your network connections and try again!!!
Tap Settings > General > Reset > Reset Network Settings then restart your iPod.
Hold the On/Off Sleep/Wake button down until the red slider appears. Slide your finger across the slider to turn off iPhone. To turn iPhone back on, press and hold the On/Off Sleep/Wake button until the Apple logo appears. -
When trying to activate facetime get the message i get "could not sign in. Please check network connections
My Apple ID is correct
tried with a new apple Id ...doesn't work neither
My connection is correct..;
I ve seen that this issue is frequent within mac users
Can anyone bring some help?
Thank youHello
Try this... I had the same problem and this worked for me.
Go to your system preferences → network → make sure WI-FI selected → advanced → DNS tab. Add 8.8.8.8 to the DNS servers. Go back to FaceTime and try to verify your account again.
Good luck! -
Facetime error on imac, could not sign in please check network connection and try again
hi can somebody please help me solve this issue. i have downloaded facetime to my imac running snow leopard, when i log in with apple account it loads for ages then says (could not sign in. check network connection and try again). help please
Hi skenneth,
Here are some troubleshooting steps I would recommend:
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/ts4185
Cheers!
- Ari -
Processor: Intel Core i7 2.9 Ghz
Memory: 8GB 1600Mhz DDR3
HDD: 1TB (5400rpm)
Graphics: Intel HD Graphics 4000Not sure if you have tried adding 8.8.8.8 to the DNS servers yet or if your messages app is a problem as well. for me the only fix was as follows:
Back up all data.
Triple-click anywhere in the line below on this page to select it:
~/Library/IdentityServices
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. Log out or restart the computer, empty the Trash, and test.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
Basically drag the items in the identityservices folder to trash log out, log back in, empty trash, start messages or facetime!!
GOOD LUCK! -
IMessage - could not sign in please check network connection
Hi,
I have 3 macs and a couple of iDevies. All was working fine... Suddenly iMessage does not work on my iMac. All other devices tied to the account have no problem with messages. At first it gave me: "could not send the message please check network connection". After tinkering and waiting a couple of days I then tried to log out and then log in again... Bad idea; I now it gives me a similar message but that it cannot sign in.
AIM and all other internet services work without an issue, no problem with other Apple ID services.
Thanks for any and all ideas.
Regards,
PhillyThis could be a complicated problem to solve, as there are many possible causes for it. Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.
Before proceeding, test on another network, if possible. That could be a public Wi-Fi hotspot, if your computer is portable, or a cellular network if you have a mobile device that can share its Internet connection. If you find that iMessage works on the other network, the problem is in your network or at your ISP, not in your computer.
Step 1
Check the status of the service. If the service is down, wait tor it to come back up. There may be a localized outage, even if the status indicator is green.
Step 2
Restart your broadband device and your router, if different. You may have to skip this step if you don't control those devices.
Step 3
From the menu bar, select
▹ About This Mac
Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.
Step 4
Take the steps suggested in this support article. If you don't understand some of the steps or can't carry them out, ask for guidance.
Step 5
From the menu bar, select
▹ System Preferences ▹ Network
If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If the box marked SOCKS Proxy is checked, uncheck it. You don’t need to change any other settings in the window. Click OK and then Apply. Test.
The result may be that you can't connect to the Internet at all. Revert the change if that happens, or if iMessage still doesn't work. Remember that you must Apply any changes you make in the preference pane before they take effect.
Step 6
Select from the menu bar
▹ System Preferences… ▹ Flash Player ▹ Storage
and click
Block all sites from storing information on this computer
Close the preference pane.
Step 7
Make sure you know the ID and password you use with iMessage. Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
Use the search box in the toolbar of the Keychain Access window to find and delete all items with "iMessage" in the name. Log out and log back in.
Step 8
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
If iMessage worked in the guest account, stop here and post your results.
Step 9
Boot in safe mode and log in. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. After testing, reboot as usual (i.e., not in safe mode) and test again.
If iMessage worked in safe mode, but didn't work when you booted out of safe mode, stop here and post your results.
Step 10
Reset the NVRAM.
Step 11
Reinstall OS X.
Step 12
If none of the above steps resolves the issue, make a "Genius" appointment at an Apple Store, or contact Apple Support. -
my facetime wont open it askes to verify email i gort the email verified it and then i wait for awhile than i get a message saying that facetime couldnt verify email and to check network connectivity but i am connected to the internet. what do i need to do to get my factime working again?
Hey Desireeesamaroon,
Thanks for the question. I understand that you are experiencing issues with FaceTime on your Mac. The following resource may help you troubleshoot these issues:
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
Thanks,
Matt M. -
faceTime activation...says could not sign in, Please check your network connection and try again. Done this several time, the network is connected to internet....what can I do?
Face Time was working, but just stopped for some reason
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My daughters Ipod .7, the facetime keeps saying, Could not sign in, please check your network connection or try again. I checked the network on it, and it says connected. any other options?
FaceTime, Game Center, Messages: Troubleshooting sign in issues
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Having difficulty connecting my Ipad to FaceTime and messages. I've updated the latest software and have WI-FI/3G coverage but it keeps saying: "could not sign in, please check your network connection." Can anyone help?
Have you tried a reset? Hold down the home button along with the sleep/wake button until you see the apple, then let go.
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I can not sign into iMessage since i updated my phone. Message pops up saying: "Could not sign in, please check your network connection and try again."
You can read through this:
http://support.apple.com/kb/ts4268
Apple is aware of a problem with a number of users & has promised a fix is on the way.
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