TS1398 What to do when you keep getting the message "Can't Connect to ITunes Store" ?

This is the second new phone I have had in less than 3 months with this very same problem.  After 3 days of talking to more Apple reps than I can remember, they finally got my replacement phone working last week and now it's back to the very same problem I had to begin with.
Has anyone else had this problem and how did you manage to get it fixed?

Brad805,
Thank you so much for your help.  It must have been the Wi-Fi connection at work because once I got home, the phone was working fine.
Again, thanks for your help.

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