TS1424 Cannot Connect to iTunes

I have an error message  "4002" when purchasing from iTunes?  Can any one help me resolve this. It says I am not connected yet everything else is operating normally.  I am purchasing music and it won't download.  Hmmmm

Hi..
Try turning off the Genius.
From the iTunes menu bar top of your screen click Store > Turn off Genius
Then try purchasing.
Also, make sure your Mac software is up todate.
Click your Apple menu icon top left corner of your screen. From the drop down menu click Software Update.

Similar Messages

  • TS1424 Cannot connect to iTunes store when trying to make in-app purchases .

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    I had this issue just yesterday. There was a message that said: Cannot connect to itunes store when i bought new challenges for a game. Later, when I checked my account, it still charged me money on my itunes card

  • TS1424 "cannot connect to itune store" this is the message that appear each time i tried to long in with my Apple ID

    "cannot connect to itune store" this is the message that appear each time i tried to long in with my Apple ID

    Hello Badejackson,
    Thanks for using Apple Support Communities.
    Please see the article below about how to troubleshoot this error message you are receiving:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Take care,
    Alex H.

  • TS1424 Cannot connect to iTunes - fromhome

    I have an iPad 3 and a 4S iPhone but i am unable to connect the iPad to iTunes at home via btinternet wifi (the message is 'Cannot connect to iTunes Store'). It works fine in the Apple store so they cant help! My iPhone connects with no problem and my iPad used to work until a couple of weeks ago.
    I've tried, turning off and on iPad and server and the network extender we have, re setting passwords. The 8.8.8.8 fix, changing the date,  but nothing works ...
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    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes and see if it is working now.
    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
    Apple software on Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • TS1424 cannot connect to itunes store

    As of this morning (Thursday, November 15, 2012), neither my iPhone4S nor my iPad2 (both running latest OS scrupulously maintained) can connect to the iTunes store. They were able to download updates yesterday. I'm not sure I understand how they may detect that updates are available without being to connect. Nor do I understand how they may be able to display "purchased apps which are not downloaded", featured apps, and all the rest. Attempted download of updates fails with "Cannot connect to iTunes store." The "help" files on the Apple website are particularly not helpful on this issue. The devices are fully functional, including having access to the internet and being fully powered, in all other respects. I'm at a loss for a solution.

    I tried on my MBP and got a 500. This is a "server error", not client side. So it really irks me that Apple nowhere in the help files (that I saw) mentions the "remote" possibility that it's the fault of *their* server(s) instead of the client machine. I reckon I'll sit tight and try again later.

  • TS1424 Cannot connect to itunes store via ipad

    Hi guys. I Try to open itunes in my ipad2, but a massege popup "cannot connect to itunes store" ... What should i do?

    Ok, I found a solution that worked for me when trying to connect to the iTunes store by tapping the "update" button in the "App Store" app on my iPad 2. Before the solution was implemented I'd always get the error message "cannot connect to iTunes store". Once the solution was implemented I now can connect to iTunes using the "update" button in the "App Store" app and I get the normal message "All apps are up to date". The solution is this:  go into Settings, then General, then scroll to the bottom where it says Date and Time. Tap Date and Time and then turn OFF Set Automatically. When you do that a new option will be added that says Set Date and Time. Tap it. You'll now get a drop down feature. Set the Date AHEAD 2 YEARS. The Time you can leave alone.
    Once you do that you might get a bunch of reminders and messages that your apps and stuff haven't been updated in two years. Click cancel or close on each of those messages or reminders. Now go back into Settings, General, Date and Time, and turn Set Automatically back to ON. Reboot your iPad. Open the App Store app again and go to the Update button. It might ask you to log back in to your iTunes account. It should now work. If not, close the App Store app completely and open again and try the update button. Hope this helps.

  • TS1424 Cannot connect to iTunes Store keeps showing when trying to install updates

    Cannot connect to iTunes Store when trying to update apps

    I had this issue just yesterday. There was a message that said: Cannot connect to itunes store when i bought new challenges for a game. Later, when I checked my account, it still charged me money on my itunes card

  • TS1424 Cannot connect to iTunes app updates

    I'm trying to update my apps on my iPad and I get the error Cannot connect to iTunes .  Please help

    You can re-download content purchased from the app store using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
    You can re-download content purchased from the app store using the purchased option which is revealed by tapping the updates option at the bottom of the screen of the App store app on your iOS device.
    If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

  • TS1424 cannot connect to itunes error messageinformation from sync services Reconnect or try again later

    cannot  conect to itunes error message "itunes was unable to load data class information from sync services Reconnect or try later"
    i hate itunes!!!!!!!!!!!!!!!

    Hello tonyb2910,
    The following article should be just the thing to put Sync Services down and get your iPhone working smoothly with iTunes again.
    iTunes for Windows: "Unable to load data class" or "Unable to load provider data" sync services alert
    http://support.apple.com/kb/TS2690
    Cheers,
    Allen

  • TS1424 "Cannot connect to iTunes Store" is what comes up

    Hi guys... I have been trying to find out how to fix this problem but I am ding the answer a challenge.. I also have noticed a icon next to the battery level icon.. It is a padlock with a circle going around it with an arrow going clockwise.. What does this mean?? Thank you

    Try here >  Fix for App Store and Passbook "Can't Connect to iTunes Store" Error

  • TS1424 "Cannot connect to iTunes Store" - what's the problem?

    I am unable to buy apps or update apps from the iTunes Store. Internet works. Gmail freezes when I click on links.

    HI there,
    I would recommend taking a look at the troubleshooting steps found in the article below.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    -Griff W.

  • TS1424 "cannot connect to iTunes store" . Please help

    trying to do purchase but was unable, having the about error message
    please help

    can you type the error message please

  • TS1424 Whenever I try get into iTunes, it kicks me out with the message "cannot connect to iTunes"

    Hi there - whenever I go into iTunes store it automatically kickes
    me out with a message that reads "cannot connect to iTunes store".
    I don't know why it always does that - I've actually never got into the
    iTunes store before -
    Could someone help ?

    Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device
    1. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
    2. iOS- Forgotten passcode or device disabled after entering wrong passcode
    3. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
    4. iOS- Understanding passcodes
    5. What to Do If You've Forgotten Your iPhone's Passcode
    6. How to Recover Forgotten iPhone Restrictions Passcode | The iPhone and iPad
    7. Restoring iPod touch after forgotten passcode
    8. RecBoot: Easy Way to Put iPhone into Recovery Mode - if all else fails.
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    1. How to Recover Forgotten iPhone, iPad Restrictions Passcode
        If this method does not work, then you will need to fully Restore your
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    Also, see iTunes- Restoring iOS software.

  • TS1424 i cannot connect to itunes

    pls help me coz i cannot connect to itunes/ apps store

    Hi Majestykeith,
    Thanks for visiting Apple Support Communities.
    You may find this article helpful for troubleshooting your iTunes Store connection:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Cheers,
    Jeremy

  • TS1424 When I try to access iTunes store through my iPad 2 it says "Cannot Connect to iTunes Store". Help!

    When I try to access iTunes store through my iPad 2 it says "Cannot Connect to iTunes Store". App store is working fine.

    Welcome to the Apple Community.
    Advanced iTunes Store troubleshooting
    Can't connect to the iTunes Store
    iTunes Store connections problems

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