TS1424 Charged for an app I did not authorize. How can I resolve this issue?
Charged for an app I did not authorize. How can I resolve this issue?
call apple at 1-800-694-7466 or report a problem from purchase history see
http://support.apple.com/kb/ht2727
Peace, Clyde
Similar Messages
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I was charged for an app I did not purchase.
I was billed on my credit card for an app I did not purchase, how do I get credit back?
Here:
How to Get a Refund from the App Store
or
Apple - Support - iTunes - Contact Us -
Howdy. I keep getting a message stating that my apple ID has been disabled. I recently contacted my CC company, AMEX, for several fradulent iTune charges, which is probably where the problem first originated. How can I resolve this issue?
I had to dispute several unauthorized charges to itunes. My apple id was disabled after that. I followed jarnoldus's (older post) advice and it worked. Im duplicating his entry here with a few modifications. I hope this works for you.
1. Go to https://getsupport.apple.com
2. Choose your product (mine was ipad)
3. Click the "iTunes, App Store or iBooks" icon
4. Click "Apple ID account security"
5. Type in "apple id has been disabled"
6. Choose your country (mine was US)
7. Choose the "talk to apple support now" option
8. Provide the info they request (name, email, phone number)
9. They will call you right away.
Explain your apple id has been disabled. The rep will connect you to an iTunes rep. He/she will look up your account. You will be required to answer your 3 security questions. You MUST get a minimum of 2 correct. If you succeed they will enable your id. Good luck! -
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I updated my iPad to iOS6 but Siri did not load, how can I fix this?
Siri is not compatible with the iPad 2.
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I purchased an app for my Mac Book Pro. The app is called djay. Unfortunately it won't download. I get the following error message: Error 1004 please try again later. How can I resolve this issue?
Try contacting the app developer via email here > http://help.algoriddim.com/customer/portal/emails/new
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I forgot my security question answers... Unless there case sensitive I'm not sure, how can i resolve this?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
I rebooted my Iphone 5S, when I pressed the home button to enter my pass code the resolution must have been reset. The font size is so large I can not enter my pass code. How can I resolve this issue?
Triple click Home.
After you get into the iPhone, Settings > General > Acessibility and set Zoom to Off. -
When downloading Creative Cloud, it stalls for a long time and never completely download. How can I resolve this issue?
CueTheArts for information on how to resolve download errors please see Error downloading and installing Creative Cloud application. You are welcome to update this discussion if you have any questions regarding the steps listed within the document.
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Why can I not attach a document to an email? Every time I want to send an email with a document attached to it, an error notice pops out. It tells me that the file is being used even when iall other programs are closed. How can I fix this issue?
Thanks Jeff, I was not aware that a template could be multi-page. (All the existing templates were 1 page)
But it worked, saving me some steps. When I was finished I renamed the document, and locked it.
Then tried to save it but could not because it was locked. I closed it, went to my Spread Sheet Folder ,
to find it, it was not there. The Finder could not find it either.
So I start over again.
I opened up Numbers and it showed my personal Numbers template folder, it contained both my new
original 4 page template and the vanished saved document!
I tried to delete the template containing these document data and could not - I had to go to the Library/Application Support/Numbers to physically remove it from this folder. Then I started over again. I Finally found out how to make it work: I can now "save as", and then lock, and it will go to place where I want it to be saved and locked.
The secret is: Click on the document title in the menu bar, and it opens up "Save as...", which works the same as in OS 10.4.11, and you can pick the place you want for saving. Once done that, you can then lock the document in the same pull down menu, and then close it.
I also found later that I can delete a template from its folder, by letting Numbers open the templates,
clicking on the one I want to remove, then go to the "Numbers Menu/File/Move to...", select "Desktop"
and from there the selected template can then be thrown into the Trash from there.
It appears now that the real fault of the Numbers software is that the "Save as" command is not available in the "Edit" or "File" pull-down menus, but hidden behind the title of the document. -
I recently attempted to download 5 different songs to my iPhone, but all 5 downloaded as the same song. The correct titles show up, but when I play the songs they are all the same. How can I resolve this?
Hello there, jmcough.
I understand you are having issues with playback of purchased music. If iTunes in the Cloud is available in your country, it might be best to delete the song(s) from your device, then re-download from your purchase history.
To delete a song the following Knowledge Base article offers how to delete from your iOS device:
How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App Store
http://support.apple.com/kb/HT5772
Music
Open the section below for the device you are using.
iPhone, iPad, or iPod touch
Before you delete, find out if you'll be able to download the song you deleted again (it depends on where you live). To delete a song:
Tap the Music app.
Tap the Songs category.
Swipe left to right over the song you want to delete.
Tap Delete.
Afterwards, re-download the purchases from your purchase history:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
I'm TRYIN to dwnload an app however it's fails bc the security code on my card is incorrect however it is correct how can I resolve this issueU
This happens to me as well
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I was charged for an app i did not buy...
I recived a biiling statment from my bank account saying i bought an App for $6.99, i did not purcuse this app, i would like my money back...
Hi Laura,
Welcome to the Discussions
Somehow you have ended up in the iChat 3 forum (it has a link on the Discussion front page so people post about iChat 4 and 5 here as well)
There are two Forums within the iTunes Category (Under iTunes for Windows an iTunes for Mac) that relate to Apps (Depending which it was bought for)
You should have Email receipts for other purchases which will give you contact details for any issue with the iTunes Store.
If you have the actual receipt then the Report a Problem takes you to that purchase record in iTunes
One link on such an Email is to here http://www.apple.com/uk/support/itunes/store/
In iTunes the support Link in the top right box leads here http://www.apple.com/uk/support/itunes/
9:31 PM Saturday; August 14, 2010
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat" -
I got charged for an app purchase did not receive
I got charged for an app purchase I didn't receive , it was tokens for my GSN games
you'll have to contact the developer directly.
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HT201303 being charged for an app i did not buy
Has anyone been charged for an app they didnot buy?
Judging by the posts on here, yes. If it's happened to you then contact iTunes support and ask for help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I have a charge that we did not authorize. how do i get this removed?
I have a charge that we did not authorize with i-tunes. How do i get this removed?
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom
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