TS1424 Has anyone had a problem purchasing movies in the last week? I get a message say that my purchase was not complete and to contact itunes support.

Has anyone had a problem purchsing movies from iTunes in the last week? Everytime I try to buy a movie or TV show I get a message from iTunes saying "You purchase was incomplete please contact www.apple.com/support/iTunes/ww/." which is no help, still waiting for help!

If you haven't contacted iTunes Support then you can do so via this link and ask them for help (we are fellow users here on these forums, we won't know why you are getting the message) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Similar Messages

  • I just got the Mac defender virus, has anyone had this problem? What is the best software to get rid of this virus?

    I have a MacBook pro and just got infected with the Mac Defender. WhT is the best software to get ride of this and protect from a future virus? I have looked at intego, norton, and panda.

    Trojan War
    If you discover a trojan program is running on your computer then look to the following information for assistance:
    1. A recent discussion on the Apple Support Communities: MacDefender Trojan.
    2. An excellent site devoted to Mac Malware: Macintosh Virus Guide
    3. Another site for removing MacDefende, et.al.: MAC Defender Rogue Anti-Virus analysis and Removal
    4. A new removal utility - MacDefenderKiller
    Removing strange software can be a task.  The following outlines various ways of uninstalling software:
    Uninstalling Software: The Basics
    Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash.  Applications may create preference files that are stored in the /Home/Library/Preferences/ folder.  Although they do nothing once you delete the associated application, they do take up some disk space.  If you want you can look for them in the above location and delete them, too.
    Some applications may install an uninstaller program that can be used to remove the application.  In some cases the uninstaller may be part of the application's installer, and is invoked by clicking on a Customize button that will appear during the install process.
    Some applications may install components in the /Home/Library/Applications Support/ folder.  You can also check there to see if the application has created a folder.  You can also delete the folder that's in the Applications Support folder.  Again, they don't do anything but take up disk space once the application is trashed.
    Some applications may install a Startup item or a Log In item.  Startup items are usually installed in the /Library/StartupItems/ folder and less often in the /Home/Library/StartupItems/ folder.  Log In Items are set in the Accounts preferences.  Open System Preferences, click on the Accounts icon, then click on the LogIn Items tab.  Locate the item in the list for the application you want to remove and click on the Delete [-] button to delete it from the list.
    Some software use startup daemons or agents that are a new feature of the OS.  Look for them in /Library/LaunchAgents/ and /Library/LaunchDaemons/ or in /Home/Library/LaunchAgents/.
    If an application installs any other files the best way to track them down is to do a Finder search using the application name or the developer name as the search term.  Unfortunately Spotlight will not look in certain folders by default.  You can modify Spotlight's behavior or use a third-party search utility, Easy Find, instead.  Download Easy Find at VersionTracker or MacUpdate.
    Some applications install a receipt in the /Library/Receipts/ folder.  Usually with the same name as the program or the developer.  The item generally has a ".pkg" extension.  Be sure you also delete this item as some programs use it to determine if it's already installed.
    There are many utilities that can uninstall applications.  Note that you must have this software installed before you install software you may need to uninstall.  Uninstallers won't work if you install them after the fact.  Here is a selection:
    AppZapper
    Automaton
    Hazel
    CleanApp
    Yank
    SuperPop
    Uninstaller
    Spring Cleaning
    Look for them and others at VersionTracker or MacUpdate.
    For more information visit The XLab FAQs and read the FAQs on removing software and dealing with spyware and malware.
    After removing all the components of the software you may have to restart the computer to fully disable the software.  This will be the case when removing software that has installed a daemon.  After the daemon has been removed you need to restart the computer to stop the daemon.  Alternatively, you can kill the daemon process using the Terminal application or Activity Monitor.

  • HT204088 Every time I try to look at my purchase history on my account, I keep getting a message saying that my session has timed out. How do I correct this?

    Every time I try to look at my purchase history on my account, I keep getting a message saying that my session has timed out. How do I fix this problem?

    Same thing happens to me as well. Might be a community wide problem, I tried entering my information on multiple devices and it doesn't wanna work, it gives me the same error when trying to purchase it's a good day to die hard

  • HT4644 I'm experiencing a similar problem with an LG Flatron monitor which my MBP no longer recognizes  I've tried installing the updates listed above but have not been succesful. Everytime I get a message saying that this software is not supported on my

    I'm experiencing a similar problem with an LG Flatron monitor which my MBP no longer recognizes.  I've tried installing all the updates listed above but have not been succesful. Everytime I get a message saying that this software is not supported on my system. Can anyone tell me why I can't install the updates?

    Hello Philly,
    I believe that when you reset your ipod(command given from the computer, right?)  touch WHILE the ipod was updating, It cleared the system in the middle of writing files, thus corrupting(equivalent of cutting of in the middle of a sentence) the basic running system.
    I suggest you go to an apple store and ask for a technical diagonosis in person. they may offer to help if the problem is fixable. If your ipod is still under warrenty, i would guess it would be free/low cost.
    ~Remember, I am just giving an educated guess on limited information

  • HT204266 I have some updates due on some Apps I have downloaded but when I try to update I get a message saying that my account is not in the UK store so must switch to Ireland before purchasing. Does anybody know how you change stores?

    I have some updates due on some Apps I have downloaded but when I try to update I get a message saying that my account is not in the UK store so must switch to Ireland before purchasing. Does anybody know how you change stores? I did not do this deliberately!

    Yup! Here:
    http://support.apple.com/kb/HT1311

  • I'm having trouble with my iMessages registration. Has anyone had any problems after they downloaded the mountain lion King with that iMessages because mine is not linking to the computer and my phone

    Is anyone else having trouble after thy downloaded Mountain lion x with iMessages mine isnt linking to my computer because it keeps saying i have a  registration error. Has anyone else had this problem or know how to fix it

    HI,
    People who have had computer that has had the Logic/motherboard replaced during repair or refurbishment that has not has the Mac Serial Number Flashed to the board have found that iMessage in particular have not been able to "register".
    A current purchase of Mountain Lion will tend to give you the latest version which as of Thursday (12 th Mar) is OS X 10.8.3
    You can use System Information to find if the Serial Number is there as it appears under the Hardware section.
    If it is missing you need to get to an Apple Store or Apple Authorised Service Provider who can flash the info to the board.
    10:46 PM      Saturday; March 16, 2013
      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • TS1424 Has anyone encountered trouble transferring rented films to their iPhone? I get error message "iTunes could not copy [film name]  to the iPhone because the file could not be written"

    I have dowloaded a film to rent. Downloads to iTunes without problem. However it does not transfer to my iPhone.
    At first it appeared on iTunes as though it should be on my phone (it definately wasn't).
    Apple Support sent me film to download again.
    Tried to transfer it again tonight and the error message I get is: "iTunes could not copy [film title]Spy to the iPhone because the file could not be written"
    Can anyone help ASAP

    Two possibilities come to mind.
    Check your source hard drive for errors, right-click on the drive holding the library, click Properties, tools, check for errors, scan for and attempt recovery of bad sectors...
    Or...
    Repair Security Permissions
    Right-click on your main iTunes folder and click Properties, then go to the Security tab and click Advanced. If necessary grant your account and SYSTEM full control of this folder, subfolders and files, then tick the option to replace permissions on child objects which will repair permissions throughout the library. This is the XP dialog but Windows 7 shouldn't be too different.
    If it won't let you change the permissions use the Owner tab to take ownership from an account with administrator privileges.
    tt2

  • Can I really watch a movie I rented on my iPad on AppleTV? I keep getting a message saying that my monitor is not authorized when I try.

    Home sharing is working. Apple TV is updated and I am running ios7.0.2. The movie will run for a few seconds, then it stops. I had heard that you could now watch I tune movies on Apple TV via the IPad. Is that information wrong?

    Try the following steps, check whether things are working after each step where appropriate, before trying the next.
    Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
    Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
    Restart the Apple TV (Settings > General > Restart).
    Restart the Apple TV by removing ALL the cables for 30 seconds.
    Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    Restart your mobile device.

  • When I move this version (3.6.12) to the application folder I get a message saying that I "do not have permission to access some of the items." I am the administrator with read and write rights. Any ideas?

    When I move this version (3.6.12) to the applications folder on a new i-Mac, I get the message that I "do not have permission to access some of the items." I do have read and write rights on all applications and hard drive. Any ideas?

    * Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
    * Trash the current Firefox application to do a clean (re)install.
    * Install the new version that you have downloaded.
    Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks and other personal data.

  • I just got a new iPhone 4 and when trying to update it to the newest software I get a message saying that 'Error -5000' has occurred...

    It also says if I continue to sync it will pretty much wipe my iPhone clear.
    Is there any way I can fix this, or do I have to start from scratch?

    Try here
    http://www.groovypost.com/howto/apple-iphone-ios5-create-location-based-reminder /

  • Has anyone had a problem with TapMedia File Manage on iPhone 5. I reported a WIFI functionality problem to the developer and asked for support. Instead they have been very unprofessional by name calling me instead of logically evaluate and troubleshoot th

    Has anyone had a problem with TapMedia File Manage installed on iPhone 5? I reported a WIFI functionality problem to the developer and asked for support. Instead the company has been very unprofessional by name calling me instead of logically evaluate and troubleshoot the problem

    Hi AKE1919,
    Welcome to the Support Communities!
    The following information should help you with this:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933?viewlocale=en_US
    Cheers,
    Judy

  • Has anyone had a problem installing PSE Elements 8.

    I have installed PSE Elements 8 from a new boxed CD onto a new Dell running Windows 7 Professional (64 Bit).
    PSE has loaded without any warnings and I get to the welcome screen OK. Organiser works fine but if I try and start Edit it just circles around back to the Edit prompt. I have tried getting in via Fix in Organiser which then advises Loading Elements workspace but then drops me back to menu.
    I have tried all the Tech Note suggestions but after hours of trying am still no further forward.
    I even downloaded and installed the trial version but I this performs in the same way.
    All suggestions welcome.  Thanks

    No luck.
    PE Editor does not open with Ctrl/Alt/Shift nothing...zilch
    Running PE Editor from this point using Open produces error message. PE Elements has stopped working - Close Program.
    Thanks anyway.
    Problem has now been escalated to senior tech team within Adobe.
    Date: Mon, 1 Mar 2010 02:47:01 -0700
    From: [email protected]
    To: [email protected]
    Subject: Has anyone had a problem installing PSE Elements 8.
    The only other suggestion is try re-setting the Editor preferences as this often fixes conflicts. You will also be able to check that this part of the application installed correctly.
    Hold down the windows key to the left of Alt and press the letter E to launch Explorer
    In the left side pane click on Computer
    In the right pane double click on Program Files, then double click Adobe, then double click Photoshop Elements 8.0
    Use the right hand  scroll bar to move down the list of files and locate Photoshop Elements Editor With one hand holding down all three keys CtrlShiftAlt right click on the Editor file in the list and select open.
    You should see a pop up box with the words Delete Adobe Photoshop Elements Settings File?
    Click on Yes
    Close down Elements and re-open it in the normal way.
    Please let us know if that works.
    >

  • Has anyone had a problem with the letters literally rubbing off the keyboard?

    Has anyone had a problem with the letters actually disappearing from the keybord, like being gradually rubbed out? My macbook air had this problem one year after purchase. They fixed it for free. Now, a year later, I have the same prob. Apple doesnt want to know.
    I would be delighted with any suggestions, reactions etc. thanks in advance.

    I don't have to be doing anything or be anywhere near the computer.
    The machine feels warm but i don't know if thats normal or not.
    Imac, 20-inch,mid 2007
    Processor 2 GB  intel core 2 Duo
    Memory 2 GB 667 MHz DDR2 SDRAM
    Graphics ATI Radeon HD 2400 XT 128 MB
    Software OS X 10.8.2 (12C54)
    No third party extensions that Iknow of

  • HT4943 I bought a magazine subscription on my iPAD and after being charged, it does not come up on my screen.  Has anyone had this problem?

    I bought a magazine subscription on my iPAD and after being charged, it does not come up on my screen.  Has anyone had this problem?
    When I click on the magazine, my screen is just blank.  I can see the purchase, and in my settings/store, the magazine shows "ON".

    I would do a power cycle/reset of your device first, if you haven't, to rule that out.
    http://support.apple.com/kb/HT1430
    If that doesn't help, talking to iTunes customer support would be in order...or whoever you purchased the magazine subscription through. 
    http://www.apple.com/support/itunes/
    If the magazine is browser based, you might also try another browser.  I like "Atomic Browser".  It is available on the app store. 

  • My apple id password will not work in app store after I reset it. Has anyone had this problem

    My apple id password will not work in app store after I reset it. It says the new password, verified by apple, is the wrong one when I purchase things in the store. Has anyone had this problem?

    OK.  Did you have a question?  Do you use the "Contact Us" link at the bottom right hand corner of this page?

Maybe you are looking for

  • Adobe Photoshop CS3 Bridge

    I finally succeeded installing photoshop CS3. My problem now is Bridge is buggy the only mode that I can use is light table,when I change modes the interface breaks up and I have small broken up ikons every time I try to get a thumb nail to open. Pho

  • R195 System Update - Scheduled to go live April 10th, 2014

    On April 10th, 2014 we are going to push live a Business Catalyst system update. While our next release main focus will be on Open Platform and the new Partner Program which aim to transform the product into an extensible platform providing partners

  • Error while deploying OIA in domain same as OIM

    HI, I have installed and configured IDM and IAM in one domain. Every thing is working fine. Later i tried to deploy OIA in same domain. I followed OIA install guide. I configured OIA. Copied few Jars from OIM home to lib in OIA as per few forum threa

  • Adobe interactive form size double

    Hi all, I'm very new to Adobe form area and we have faced an issue that pdf generated from adobe form is much bigger when it is interactive form (fillable flag set to 'X') The size increases more than double when it is an interactive. Just wondering

  • How to create ejbbean in wd-java

    Hi, Iam new to Wd-java area.Iam doing the defecttracking application in Webdynpro for java,in that backend is sql server.I want to retrive login details through ejb bean. give me step-by-step coding procedure.i don't know how to create ejb applicatio