TS1646 I Have tried to update my credit card info several times in the last 4 months and i have been unsuccessful in being able to update my billing info, how can i get this fixed?
In the last four months i have attempted to update my billing info, it says my billing information does not match despite verifying it several times with the bank. I walked into an Apple store hoping they would be able to magically fix it, but they were unsuccessful at it as well. I was asked to call into and speak to someone in support but they just ended up sending me to a website so that i would have to explain my situation again. I need help fixing this please!
What did itunes support tell you?
If you did everything it says then you contacted them.
From the article you linked:
If the issue persists, you can visit iCloud Support, iTunes Support, Apple Print Products, or contact AppleCare for further assistance."
Similar Messages
-
Hi I dropped my iphone 5 in water last night, it is working but has shadow over the screen how can I get this fixed?
Probably too late to do anything but replace the device at this point.
Once electronics get wet, the best thing to do is turn it off and put it in silica gels packs or uncooked rice for a minimum of 72hrs. Only then should the user attempt to power the device on. -
I have purchased Forbes magazine annual subscription
thru zinio app. My money was deducted but I am not getting the magazine for download inside zinio app. How can I get this fixed?This forum is for questions from those managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. You'll be most likely to get help with this issue if you ask in the general iTunes forums.
Regards. -
I had to cancel a payment that kept coming out my bank, I had no idea what it was for as it was monthly and I never signed up to anything, now my Apple ID is disabled, how can I unlock this?
If your account is disabled then you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
You might then need to log out of your account on your iPad by tapping on your id in Settings > iTunes & App Store (Settings > Store on iOS 5 and below) and then log back in so as to 'refresh' the account on it
If that doesn't fix it then you might need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
For the auto-renewing subscription, there are instructions on this page for managing and stopping them : http://support.apple.com/kb/HT4098 -
I am currently in Zambia on missions work and my computer is constantly exposed to heat. I have just been trying to avoid using it during the hottest part of the day. Today though, I started it up and it was stuck on the grey page with the rotating circle for over an hour, then once the circle left, it remained frozen on the gray page. I used command + r at startup to go to the utilities page to analyze the disk. It found that there were problems with the disk, but then it could not fix those problems and told me to backup as much information as I could and reinstall or redo it all. I haven't ever used time machine to back up any of my information, but i have an external drive that I can use right now to backup my files. I can't get into my computer though to backup the files. How can I use this external drive to backup my files while the computer is currently messed up? Please help.
Emergency Backups (Data Recovery)
A) Format an external disk:
(This will erase all data on the external disk.)
Boot in recovery mode (power then Command-R).
Alternative: Network recovery boot (power then Command-Option-R keys)
To format (and erase) the destination recovery disk:
Plug in the drive you are about to erase.
Select the volume that is NOT your system disk.
Click on Partition.
Pull down under Partition Layout to 1 Partition.
Click on Options…
Select GUID Partition Table.
Name: Emergency Backup (or whatever you prefer)
Format: Select Mac OS Extended (journaled)
Click Apply.
Click Partition.
B) Try to boot in Safe Mode (power then Shift key).
(This will be a slow boot. Be patient.)
If it won’t boot in Safe Mode, jump to C.
If it boots in Safe Mode, try to boot in normal mode.
If that fixed your problem then start a Time Machine backup.
http://support.apple.com/kb/ht1427
https://discussions.apple.com/docs/DOC-4055
If not, boot in Safe Mode again.
Go > Computer.
Double click on the system disk.
Drag the Users folder to the recovery disk.
C) To clone the disk:
Boot in recovery mode.
Select Disk Utility.
Try to repair the system disk twice.
Whether or not the repair succeeds:
Drag and drop the system disk to Source:
Drag an drop Emergency Backup to Destination:
(Take care not to reverse this order.)
Click Restore (the lower Restore button).
Once your system is healthy, maintain two reasonably current backups. (Time machine restores can fail.)
Create either two Time Machine backups (good) or one or more Time Machine backup(s) and one or more bootable-clone backup(s) (better).
Use Carbon Copy Cloner or SuperDuper! to create bootable-clone recovery disks.
See https://discussions.apple.com/docs/DOC-3045
and https://discussions.apple.com/docs/DOC-6031 -
I updated my Ipod touch 4g to iOS6 and it will not connect to any internet that requires a password on the browser. I really need my Ipod working for school, How can I fix this.
- A reset. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Go toSettings>Safari and clear COokies, histor and data.
- Reset network settings: Settings>General>Reset>Reset Network Settings
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings.new iPod. -
Henry dropped the Ipod touch and cracked the screen. How can I get this fixed.
Hi,
Henry dropped his Ipod touch and cracked the screen and put in a passcode and now has forgotten his passcode. Need to know how I can get the screen fixed and or if it is covered on the 1 year warranty? How can I unlock the Ipod without the passcode?
Any info would be greatly helpful!
Lori NeumannTake to an Apple retailer. Such damage is not covered by your warranty.
A Complete Guide to Recover Your iDevice if You Forget Your Passcode
If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
Verify that you are using the latest version of iTunes before attempting to update.
Connect your device to your computer.
Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
Select the Summary tab.
Select the Restore option.
When prompted to back up your settings before restoring, select the Back Up option (see in the image below). If you have just backed up the device, it is not necessary to create another.
Select the Restore option when iTunes prompts you (as long as you've backed up, you should not have to worry about restoring your iOS device).
When the restore process has completed, the device restarts and displays the Apple logo while starting up:
After a restore, the iOS device displays the "Connect to iTunes" screen. For updating to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of iOS, keep your device connected until the "Connect to iTunes" screen goes away or you see "iPhone is activated."
The final step is to restore your device from a previous backup.
If you can not restore your device then you will need to go to recovery mode.
Placing your device into recovery mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on. Note: If you see the screen pictured below, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step 2 again.
Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears you can release the Home button:
If necessary, open iTunes. You should see the following "recovery mode" alert:
Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information. -
My 4s has no sound on most of the outgoing calls i make. It will ring the other phone I am calling but I cannot hear it nor can they hear me when they answer. Its just dead air but my phone timer is in use. How can this be corrected?
It's very possible that you have stuff running in the background that you don't even realize you have running. For example the default is for all notifications to be on and you usually need few to none of them.
That said, while an iPad can run warm, too hot to handle isn't right. ALso you should get about 10 hours....depending on what you're doing of course. If you're doing processor intensive stuff, like gaming and videos it can drain faster and generate more heat.
I would say if you have an apple store near by, make an appointment and have them check it out. If the issue is due to what they determine to be manufacturer's defects then it could fall under the warranty. But that's up to the store to determine. -
Ive got quite a few songs. I dont want to rebuy one ive already got. Why are my songs not showing as purchased in store like they once did? How do I solve this issue?
Hi,
Go to song view, add iCloud status. To do this, go to menu > view > view options and tick box. This will tell you what has been matched, uploaded, purchased, duplicate, ineligible or waiting. As the scan is stalling with one track remaining, find this track - it is likely to have a icloud status of waiting.
Suggest that you delete from library then select update iTunes Match. Once match completes try readding track - by the way how. Big is the track and whatever is its media type?
jim -
If my phone is only 2 months old (but second hand so dorm know how old infact), and I dropped it from 90cm....will I have to pay to get it fixed or will apple give me a brand new phone?
You show an iPhone 4 in your profile. If this is the case, the out of warranty replacement cost at the Apple store for the iPhone 4 is $149US. You would need to check your location for comparable cost.
-
My hold button has broke on my Nano. How can I get this fixed?
The hold button on my Nano seems to have either jammed in, or broken. I would like to get it fixed. Is there a way I can do it myself? If not, what can I do?
I wouldn't attempt to fix it yourself unless you are really experienced with small electronics. If you want to try, go here: http://www.ifixit.com
If your Nano is still in warranty you can get it replaced for no charge at the Apple Store, if not you can do an out-of-warranty replacement for $79. Make a Genius Bar appointment before you go.
Or you can go with a 3rd party repair site. -
I need my computer although it is old i bought it in 2008, i just can not afford a new computer. Could someone possibly tell me the meaning of my error code?
The error shows a problem with the hard drive, and as it says SATA, it may be related to the SATA connector of the hard drive or the logic board. I recommend you to take it to an Apple Store or reseller to get it diagnosed, so you will know what the problem is and they will provide you a solution. If the problem is in the logic board, this may be an expensive repair
-
Can someone hep I've lost all music and photos from m ipad2 after it was replaced. Previous iPad2 dropped and cracked so had to buy new one. I also tried to sync my iPod to my computer as had photos and music there but keep getting message that my ipos all be erased as I have another account which I don't. Anyone help.
If your old iPad had been Synced with your iTunes, it would have created a Backup.
Connect your device, right click iPad under "Devices" on iTunes left Pane and select "Restore from Backup...."
Then select the last backup from your old iPad (determine from Date n Time) -
I still have all the menu options at top... (ex:File, Edit, View...ect) Looks like old version, Under Help it says version 6, yet when I open it, it states I am not updated..
I would like to get the new version, please help! Thanks, Kristalare you doing the update with admin privileges?
has caused quiet update failures for me in the past... -
I cannot download any apps to my iphone 4 they all go into a "waiting" mode and will not come out of that unless I delete it. This happens everytime I trie to download something
Any problem downloading apps with iTunes on your computer and installing the apps on your iPhone via the iTunes sync/transfer process?
Maybe you are looking for
-
How to set the size of applet when invoking forms through formsserver
HI, I m using forms server to display my forms in browser, my problem is to change the size of applet at runtime so that the entire forms is displayed. right now the forms whose size is more r displayed with scrollbars. and thats giving me problem wi
-
Please check the below Cursor Procedure and correct that code Please
Hai Every One. Please check the below code I have two issues in that code 1. Invalid cursor 2. Record must be enter Please correct this code and send me pls its urgent.I cont understand where i done mistake PROCEDURE fetch_detail_PROC IS cursor c1 is
-
How to make Reports 9i display Danish national characters?
I am running Oracle9i Reports and cannot make Reports print the Danish national characters f, F, x, X, e and E. I have a development machine with Developer Suite 9.0.2, where I can run the report in Paper Design, where the characters displays correct
-
hi all ,, can any one tell me how to create a exception class in ABAP OOPS concept ?? if possible can give link also for document
-
Administration/Database too big size
Dear all, Our customer has a administration/database of a size of 4gb... without attachments, worddocs, exceldocs. etc. Anybody know why the database has a big size and is there any way to shrink the database? SBO Version: SBO2005A PL22 SQLServer: 20