TS1702 How do I update an application that was purchased under a different (old) iTunes store ID?

A few apps I first purchased on my iPhone were under an old store ID.  I updated/changed my ID and my old one won't work any more but when I try to update some of the apps I first installed on my phone the phone asks for the password for my old ID.  No matter what I put for a password it won't let me update.  If I try to change the password it changes it for my NEW ID.  Other than repurchasing the app how do I get my phone to accept the update?  I have already tried deleting the app and reinstalling it from my iTunes backup but it doesn't help.

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico my first language is Spanish. I do not speak English, however I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Apps can only be updates with the APple ID with which they were purchased. Apple will not transfer from one ID to anther, not merge IDs. You can recover the old ID using this link;
https://iforgot.apple.com/cgi-bin/WebObjects/DSiForgot.woa/wa/iforgot

Similar Messages

  • TS1702 How can I delete an app that was purchased?

    How can I delete an app that was purchased?

    Delete an App Store app: Touch and hold its icon on the Home screen until the icon starts to jiggle, then tap the "x" . You can’t delete built-in apps. When you finish, press the Home button.
    Deleting an app also deletes all of its data. You can re-download any app you’ve purchased from the App Store, free of charge

  • TS1702 I can't update my applications. Always appeared cannot connect to the iTunes store

    I can't update my applications. Always appeared cannot connect to the iTunes store

    I had the same issue all i had to do was go into settings > general > cellular > itunes > ON  then go back to the first settings > iTunes & App Stores > Use Cellular Data > ON
    i had 5 days of trying to fix this with no help from apple, i also dont have wifi at home, but found if i went out could use wifi to access itunes, so went home and played with my phone and YAY FINALLY FIXED!
    Hope this helps everyone and maybe apple will let everyone know that after the update some phones automaticly switch cellular use off, i tried everything from changing the date forward to factory restoring my phone none of which fixed it
    GOODLUCK!

  • My iPhoto will not work with Yosemite, and it says that it was purchased under a different account, but that's not the case.  Any ideas why I cannot update iPhoto?

    my iPhoto will not work with Yosemite, and it says that it was purchased under a different account, but that's not the case.  Any ideas why I cannot update iPhoto?

    How did you buy iPhoto? Did it come preinstalled on your computer with Lion or later, or did it come with Snowleopard on system installer disks?
    Which version of iPhoto?
    If you have a version of iPhoto '11 and it is showing on the Purchased tab of the App Store, with your Apple ID, then delete iPhoto from the Applications folder  (don't empty the Trash) and download iPhoto again from the Purchased tab.
    If that does not work, contact The App Store Support  from the Quick Links on the AppStore main page.
    Only apple Support can fix problems with apple ID.

  • I have money in my account, and i wanted to purchase gems from a game ( the tribez) but it keeps showing me this message ........." this item is for an appliction that was purchased by a different apple id. to buy this item, with this apple id you must pu

    i have money in my account, and i wanted to purchase gems from a game ( the tribez) but it keeps showing me this message ........." this item is for an appliction that was purchased by a different apple id. to buy this item, with this apple id you must purchase the application. i dont understand the problem and how to pix it, please i need help.

    thanks kiltedTim its working your right it appears as they same game and now i can purchased and buy and item using my new apple id thanks a lot your a great help, Oppps i have one more questioned on it you have any idea how to changed a country regioned that still have a store credit balanced of point .23$ i want to changed it into the japanes store that which i have and itunes card, 

  • HT5622 I am trying to buy some help on the "candy crush" game but I keep getting this pop-up" unable to purchase. This item is for an app that was purchased by a different Apple ID. to buy this item with this Apple ID you must first purchase the app. My d

    I am trying to buy help on my candy crush game but I keep getting this pop-up? Unable to Purchase. This item for an app that was purchased by a different Apple ID. To buy this item with this Apple ID, you must first purchase the app. My daughter set up this game on my Iphone. I am on level 65 and don't wont to start over if I don't have to.
    Any suggestions?

    If it was indeed purchased with a different apple ID then there is no work around for what you want! You can try signing in with your daughter's apple ID and password and update the app and purchase whatever you want then log back in with your apple ID. This may work!

  • HT1420 When trying to buy gems (I have $50 credit) in "Clash of Clans" game I get: "Unable to Purchase.  This item is for an app that was purchased by a different Apple ID.  To buy this item with this Apple ID first purchase the app?  Which app?

    When trying to buy gems on the "Clash of Clans" game I get the following:
    "Unable to Purchase.  This item is for an app that was purchased by a different Apple ID.  To buy this item with this Apple ID, you must first purchase the App."
    I redeemed the itunes voucher on the same Apple ID I want to buy the gems with? 
    What do I do from here.

    You will only be able to buy items in an app if you are signed into and use the same account that you originally bought that app with - is that the account that you are signed into ?

  • HT204266 How can i use my account to update an App that was purchased by another account??

    How can i cancel an account from my ipad store??
    Accordingly, how could i update my apps using my new account??
    For more clarification;
    I purchased my friend ipad with some applications that already downloaded before. I could use those apps & games easily but when i need to update any, i couldn't because i have to have an App account.
    I created a new app account, now i can purchase & download any app but i can't update an old App that was purchased through my friend account.
    Please take into your concederation that i don't want to delete the App & redownload it as i don't want to miss my data registed before.
    Please advice

    Welcome to the Apple Community.
    You can't transfer purchases from one account to the other. Your friend had no right selling you the iPod with purchases on it made from his account.

  • I changed my apple id, and now I can't update my apps that were purchased/downloaded from my old apple id....HELP!!

    I am getting frustrated because I can't update my apps that were downloaded under the old apple id.  Any thoughts on how to fix this?  I have already tried signing back in under my old apple id and it says that that id is no longer in use.

    Applications are connected to the Apple ID that they were purchased/downloaded with. If you updated your ID, you should be able still sign in with that ID, if you are logged into that ID on the phone. However, if you created a new Apple ID, then you would not be able to use that ID to update the apps.

  • How can i update iPhoto, if it was  purchased  by other apple id account?

    hello, i want to upgarde OS X Maverics but  after some dowloading, it quits because of error and table under it shows incompactible files- iphoto. I neeed new version of iPhoto, but problem is, that iphoto was purchased under my husb apple id, and i can't update it. Any soliution?

    You need to sign into the AppStore with the Apple ID used to buy the software. If your husband does not remember the password, it can be reset by him at the MyAppleID page.
    https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/

  • HT1420 How do I download an audiobook that I purchased on my MacBook, through iTunes, to my iPhone?

    How do I download an audiobook that I purchased on my MacBook to my iPhone. I purchased this book through iTunes on my computer.

    Just sync it from iTunes using the normal sync process.
    http://support.apple.com/kb/HT1386
    Regards.

  • How do I get my music that was purchased on my Iphone, back after I got the new update?

    I recently got the new update for my 3GS Iphone, and I had purchased some music on the Itunes on my phone. So I synced my phone right before the update, and backed it up. I did the update, and now I have nothing. The music that I purchased on my Iphone hadn't been put on my Macbook (I made a mistake there), and now its NO WHERE to be found. Help please??? 

    If for some reason you failed to transfer purchases to your computer before updating, then you can redownload in some countries:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • How Do I Delete a Podcast that Can't Be Found in the iTunes Store

    I have recently taken over the technical side of a church. We have a podcast submitted through iTunes that another gentlemen once administered. The problem is, we can't find that Podcast in the iTunes store. I can still get the podcasts to show up and download in the "Podcasts" section of iTunes, but I can't get it to appear on the store. We host our files on a site called "Cloversite," which unfortunately manages the XML feed and all of the submission process by itself. The podcast URL is http://towneministries.org/podcast.php?pageID=28. I need to get to the store link so that I can request that it be deleted, but I can't find it. We cannot change the URL due to the host, and therefore we cannot resubmit appropriately. How can I request that it be deleted and have the RSS removed so that we can resubmit and manage under a universal email address?
    Thanks!

    The URL you quote is that of the feed, not the Store page, residing on your server.
    The podcast doesn't seem to be in the Store so if it was ever there it's presumably been removed. The fact that you can subscribe to the feed in iTunes is a purerely local matter - your own iTunes application is simply connecting directly to the feed and the Store is not involved.
    However there is a bug in the Store which will prevent you resubmitting the feed as it stands and will tell you it's already been submitted (even if it's been removed). The workaround for this is to change the title slightly (you can always change it back later) - if you can also change the feed URL that would also be a good idea. Then you should be able to submit the feed as an entirely new podcast.

  • HT201079 Buy app with acct X, then setup acct Y as shared and swithc a device to use acct Y. No you cannot update app because it was "purchased with a different account" even though they are shared

    Prior to Family Share we had devices sharing a common account for purchases
    We setup Family share an switch the App Store account on some devices to those shared accounts
    Now when we try to update existing apps it refuses stating that they were purchased with a different account
    Well yes they were, but it is a shared account.
    Do we really need to un-install all apps, loosing any data, then reinstall using the shared account ?
    If so I think Family share is a non-starter.

    How to turn your computer into a Virtual (Personal)Router.
    Our hotel the Grand Oasis Cancun provided internet for only 36 hours and you could only use it on one device which comes to my next option as using your Laptop as a Personal Router to broadcast WiFi to any devices near your computer. Our room was on the Second level of the Pyramid at Grand Oasis and I was able to access it while at the VIP lounge below our room. Before our supposedly free internet service ended.
    I attempted using the hotel next door since I was getting a good signal from the Omni Hotel. They offered complimentary 24hr internet access using your browser as a way to track your use. Once you find the signal of the Omni it will open your browser I used Google Chrome, after it opens you go threw a few simple steps and your ready.
    I learned that after the 24 hours are up all you have to do is disconnect from their network, just run Ccleaner(free program) then find the Signal of the hotel and you will be given another 24 hours. What Ccleaner(<--download there) does is clears anything attached to your browser ie cookies temp files etc. it cleans your browser history giving you a way of not paying for the hotel fee of internet and giving you free WiFi. this is only if you are next to the Omni hotel :).
    What you need to download to turn your computer into a hotspot need to say is this little easy to use program Virtual Router. Once it has download test at your home to make sure it works with you devices. This will work with Tablets, Phones and other computers that cant find the Omni WiFi signal. Your welcome. To use it, is simple. Open program>make a password>select WiFi and start VR.

  • If you have 2 apple ids, how do you sign out of one and into the other so you can update the app that was purchased in the other account.  thanks

    If you purchased an app in one account and work mostly in another, how do you switch the purchased app account to update it?
    thanks

    You need to sign out and back in only if you're on your Mac and you want to update the iTunes data.  You'll see a notice saying that there are five (or so) updates but when you go to download them, they're not all present.  So you download them, sign out from one ID and sign back in with the other ID.  Then you can download the remaining ones.
    If you're downloading directly to the iPad, everything is transparent.  It does not matter what ID is configured in Settings.  The iPad automatically chooses the correct ID or IDs when updates are available.

Maybe you are looking for

  • Please read the following diagnostics of hardware monitor for my system Macbook Pro

    Following report was generated through "HARDWARE MONITOR" software run on my Macbook Pro: CPU A temperature diode 43 degree CPU core 1 45 degree CPU  core 2 -44 degress enclosure bottom side -33 degre enclosure bottom side 2  -32 degre enclosure bott

  • AP Report - discounts taken / lost report

    Hi Gurus I searched in the forum but couldnt find any, So I am posting a question. Is there a standard report to show discounts taken and discounts lost report for AP? Or is there any other report in which by changing the parameters and selections I

  • How to allow Acrobat Reader to "Save As"?

    I have created a PDF with drop down menus, text fields, ect using LiveCycle 9. When I transfer the pdf to a different machine that just has "Acrobat Reader 8" on it, I get the caption on the top that reads: "Please fill out the following form. You ca

  • Which is better when charging? Turning it off or leaving it on?

    Which is better when charging? Turning it off or leaving it on?

  • F4v to FCPX

    Ok, I'm new here, and I HAVE searched for the answer prior to posting this, but none of the answers were even close to working. Now, that being said, I would gladly read any links to previous discussions that I may have missed! My question is: how ca