TS1702 I am trying to download and app but the screen froze at the end where it said ready to download and I was required to press OK

I am trying to download an app. but the screen on my iphone 4S has frozen when I reached the screen saying it was ready to download and I was
seeing an "OK" button to press. Nothing happens and I can't get out of the screen. When I shut off the phone and cut it back on and go to "apps"
the frozen screen appears again. Any help???

Have you had an issue with a previous purchase from iTunes or has your credit card expired? Even though it is a free app, you may have to update your payment information, since you already have a credit card on file. They have to be updated in iTunes.
If none of that applies, try signing out, Restrt and sign in again.
Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>iTunes & App Store>Sign in and then try again.
if that doesn't work, you may have to contact iTunes Store Support and seek their assistance.
https://expresslane.apple.com/Issues.action

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HT4009 I am trying to install free apps but am being asked to verify payment account first, why is this happening and will I be charged?

I am trying to install free apps but am being asked to verify payment account first, why is this happening and will I be charged?

Are you currently in the country where your iTunes account is based ? You won't be charged for downloading free apps (some free apps do then allow you to make in-app purchases to unlock extra features, though you can turn that off via Settings > General > Restritions > In-App Purchases 'off'), but if you add or change the credit card details on your account then you are likely to receive a temporary store holding charge to check that the card details are valid and that it's registered to exactly the same name and address as on your iTunes account - that should disappear within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702
If you only want to download free apps then there are instructions on this page for how to create a new account in your country's store without giving a credit card number : http://support.apple.com/kb/HT2534

I am trying to download an app but it says you have already purchased it so it will be downloaded at no extra cost but then it doesn't download

I am trying to download an app but it says you have already purchased it so it will be downloaded at no extra cost but then it doesn't download

Hi DeletedUser,
Welcome to the Support Communities!
The article below may be able to help you with this.
Click on the link to see more details and screenshots.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT2519
Cheers,
- Judy

TS1702 I'm trying to get free app, but it just show me FREE button without download in iPhone 5

I'm trying to get free app, but it just show me FREE button without download in iPhone 5.
On MacBook PRO in iTunes I have the error:
"Could not purchase "xxxxxx". An unknown error occurred (5002).
There was an error in the iTunes Store. Please try again later."
But I can purchase on iPad throught the same Apple ID

Hi The Magic Tech,
Thanks for visiting Apple Support Communities.
You may find the steps in this article helpful:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
If you haven't been able to connect to the iTunes Store, a software conflict or your internet service provider (ISP) may be blocking your access.
Update iTunes to the latest version.
If you have a firewall, your settings may be preventing you from connecting to the iTunes Store. To configure your firewall, please refer to the "Blocked by firewall" section in this article.
You may need to reset your keychain. Connection issues are occasionally caused by keychain issues. Click here to find out how to use Keychain First Aid to resolve any issues with your keychain.
If you are receiving a specific error message you may want to see, the "Specific Conditions and Alert Messages" section in this article as needed.
If the issue still persists, contact your internet service provider and confirm that the ports and servers in this articleare enabled over your network.
All the best,
Jeremy

HT204266 My app store will let me download new apps but when I go to the 'update' section it says it cannot connect to the iTunes store. Does anybody know why?

My apps will no longer update as the page will not load, I really don't understand why this is as the rest of the app store works perfectly.

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico my first language is Spanish. I do not speak English, however I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Are you putting in the address where the bank sends the monthly statement?
Apple's servers are very picky about the format of the address. If you live in the USA, then the server is expecting the style that the US Postal Service uses. One way to do this is to use the USPS ZIP Code lookup service;
https://tools.usps.com/go/ZipLookupAction!input.action
Enter the address to look up the ZIP code and then copy the exact USPS output into your iTunes account information.

HT3702 I tried to buy an app but it will not take my card information it said I used too many cards. What do I do to purchase an app.

I tried to purchase an app. But they would not except my card. They said I had used too many cards. What do I do to purchase apps.

Hello there, Amy@186.
The following Knowledge Base article provides some good information on how to proceed:
iTunes Store: Changing your payment information
http://support.apple.com/kb/HT1918
Particularly:
Get help
If you need help changing your payment information, contact iTunes Store support.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

The iPad wasn't plugged in when I started the update the screen froze with the iTunes symbol and an arrow pointing from the plug to the iPad

I selected update but my iPad wasn't plugged up and my screen froze and I can't get the itune logo off the screen, is my iPad damaged for good?

Plug the iPad into a computer with iTunes.
If its not recognized, follow steps here:
http://support.apple.com/kb/ht4097

HT1918 I was directed to itunes because I am trying to update my apps but my billing information is expired and will not allow me to do so, Im trying to switch my billing information to "NONE" but I do not see and option for that in my payment information

I was directed to Itunes because I am trying to update my Apps but my billing information is decling it because my checking account has been expired, i was told to go to payment changes and select the option "None" but I do not have an option for that and just trying to find out a way to change my billing information to none so that I am able to update and download free apps!

Apple’s having trouble with the iTunes Store servers right now. Wait for them to resolve the issue.
(123935)

TS1424 I tried downloading an app but it says there is an error and asked me to come here for help. How?

I tried downloading an app but it says there is an error and asked me to come here for help. How?

If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users here on these forums, we won't know why you are getting the message) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

I have a white iPad, 64GB, only wi-fi, and I have 235 apps in it, now I am trying to download more apps, but it isn't happening, so my iPad can only hold that much, help me someone.

I have a white iPad, 64GB, only wi-fi, and I have 235 apps in it, now I am trying to download more apps, but it isn't happening, so my iPad can only hold that much, help me someone.

Bit more info please. Connect to iTunes on your Pc/Mac click on your icon and confirm your memory usage in the Capacity bar at the bottom of the Summary page. Try also unticking some Apps you use less frequently in the Apps section in you iPad's pages in iTunes on your pc/mac, sync afterwards to clear them off your pad then try downloading again.
Regards,Ct

I am having trouble in downloading apps as when I try, a message appears " not enough local storage is available manage this in settings". I have tried by deleting old apps but the message still appears. What am I doing wrong and is there anybody that c

I am having trouble downloading apps onto my iPad2. When I try a message appears " not enough local storage this can be managed in settings.". I ave tried by deleting unused apps, but the same message appears. How can I resolve this ? Help needed pleas.

Try rebooting the iPad as well. You might be getting an inaccurate reading and rebooting might clear that up.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

TS1702 When I go download a app, it says "credit balance mismatch" - I have $50'on iTunes - I just downloaded other apps - and to boot THIS IS A FREE APP What I'm I doing wrong?

When I go download a app, it says "credit balance mismatch"
- I have $50'on iTunes
- I just downloaded other apps
- and to boot THIS IS A FREE APP
What I'm I doing wrong?

I have exactly this problem too with my iPhone. Exactly the same.

I was trying to download free apps but it was telling me to pay first what is happening

i was trying to download free apps but it was telling me to pay first what is happening

Your account needs to have a credit/debit card on file. If you don't have one, you'll need to setup a new account without one.
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
B-rock

Trying to update my apps but the Apple ID is wrong. Changed it in settings and rebooted. Still didn't work.

Trying to update my apps but the Apple ID is wrong. Changed it in settings and rebooted. Still didn't work.

You need to delete them and then download them from the correct Apple ID. This may require repurchasing paid applications.
(94094)

I have tried to download an app but it says that i need 10.8 or later on my macbook air i have checked for software update but none i am on 10.7.5

i have tried to download an app but it says that i need 10.8 or later on my macbook air i have checked for software update but none i am on 10.7.5 the app is pocket planes HELP PLZ
i would really apprechiate it
thank you very much
Josh Stainsby
[email protected]

http://www.apple.com/osx/specs If your Mac is supported, open App Store, make a backup and purchase Mountain Lion. See if your programs are compatible > http://www.roaringapps.com

TS1702 I am trying to download and app but the screen froze at the end where it said ready to download and I was required to press OK

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