TS1702 I don't understand how the report a problem process works

I was advised by an app support team member that I need to report a problem on their app to get my money refunded.  The purchase was an in-app purchase for an upgrade to MVP in the Mapmyride app.The mapmyride support said that thre is a bug in their app tha will not allow such in-app upgrade.  I went to my itunes account and picked the report a problem button and nothing happened.  I expected it to go farther to ask me what the problem was and there was nothing.  Is there more for me to do to get my money refunded for this purchase?  my purchase was on 3/28 in the mapmyride app.  Thankyou.

There are two ways in which drop zones are available in the Keynote title template. What Luis has shown you is the normal way in which a title placed over a clip shows you the original clip with the title text. That is called a Final Cut placeholder type of drop zone. Keynote also offers a drop zone to be used as a background choice instead of a gradient or solid as you see in Luis's post. This makes a very nice title effect as you can use any clip for that background. That is what I thought you were refering to when you you said drop zone. Keynote is one of the nicer titles we have available in FCP because of this feature. Glad you got it sorted out.

Similar Messages

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    thankyou

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    I tried out the 'report a problem' process for the first time, as I bought an app that basically didn't do anything it was supposed to.
    I tried to contact the app support via the link in iTunes, got nowhere, so I tried the recommended 'report a problem' process.
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    Sorry Ian, but Apple did not tell me that. I have never asked for a refund, because there is no apparent mechanism for doing so.
    I cannot see anything in the link you provided that is relevant to the issue in question.
    I am struggling to see why the situation with buying an app that is 'unfit for purpose' from the App Store is any different if I buy a pair of Levis from the Jeans Store that is 'unfit for purpose' because there is a leg missing.
    The shop will not wash their hands of it, and tell me to go and sue the manufacturing factory whose responsibility it is. They would give me a refund, as it is them that I have a contract with and not the manufacturers.
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    I upgraded to the new iOS 6 and I have no clue how Passbook App works.  How does it work, how do you install your loyalty cards, plane tickets, etc? 
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    Order By Invoice_Number; AND THIS....
    SELECT invoice_number, invoice_date, invoice_total
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      invoice_id            NUMBER,
      vendor_id             NUMBER          NOT NULL,
      invoice_number        VARCHAR2(50)    NOT NULL,
      invoice_date          DATE            NOT NULL,
      invoice_total         NUMBER(9,2)     NOT NULL,
      payment_total         NUMBER(9,2)                 DEFAULT 0,
      credit_total          NUMBER(9,2)                 DEFAULT 0,
      terms_id              NUMBER          NOT NULL,
      invoice_due_date      DATE            NOT NULL,
      payment_date          DATE,
      CONSTRAINT invoices_pk
        PRIMARY KEY (invoice_id),
      CONSTRAINT invoices_fk_vendors
        FOREIGN KEY (vendor_id)
        REFERENCES vendors (vendor_id),
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        FOREIGN KEY (terms_id)
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    );Edited by: mookjais on Feb 24, 2011 8:45 PM

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    I just updated my Macbook (2010) to Yosemite, and it's become very slow. After searching through this community, I downloaded and run EtreCheck, but don't understand what the report means. Please could you help me with what I should do to improve my computer's speed, aside from upgrading my RAM? Thank you so much.
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    EtreCheck version: 2.0.11 (98)
    Report generated 12 November 2014 1:44:14 pm SGT
    Hardware Information: ℹ️
      MacBook (13-inch, Mid 2010) (Verified)
      MacBook - model: MacBook7,1
      1 2.4 GHz Intel Core 2 Duo CPU: 2-core
      2 GB RAM Upgradeable
      BANK 0/DIMM0
      1 GB DDR3 1067 MHz ok
      BANK 1/DIMM0
      1 GB DDR3 1067 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      NVIDIA GeForce 320M - VRAM: 256 MB
      Color LCD 1280 x 800
    System Software: ℹ️
      OS X 10.10 (14A389) - Uptime: 3:23:3
    Disk Information: ℹ️
      TOSHIBA MK2555GSXF disk0 : (250.06 GB)
      S.M.A.R.T. Status: Verified
      EFI (disk0s1) <not mounted> : 210 MB
      Macintosh HD (disk0s2) /  [Startup]: 249.20 GB (25.42 GB free)
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      HL-DT-ST DVDRW  GS23N 
    USB Information: ℹ️
      Western Digital My Passport 0748 1 TB
      S.M.A.R.T. Status: Verified
      EFI (disk1s1) <not mounted> : 210 MB
      tansey (disk1s2) /Volumes/tansey : 999.83 GB (951.98 GB free)
      Apple Inc. Built-in iSight
      Apple Inc. BRCM2070 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Inc. Apple Internal Keyboard / Trackpad
    Configuration files: ℹ️
      /etc/hosts - Count: 15
    Gatekeeper: ℹ️
      Mac App Store and identified developers
    Kernel Extensions: ℹ️
      /System/Library/Extensions
      [not loaded] com.NovatelWireless.driver.NovatelWirelessUSBCDCECMControl (3.0.13) Support
      [not loaded] com.NovatelWireless.driver.NovatelWirelessUSBCDCECMData (3.0.13) Support
      [not loaded] com.ZTE.driver.ZTEUSBCDCACMData (1.3.8) Support
      [not loaded] com.ZTE.driver.ZTEUSBMassStorageFilter (1.3.8) Support
      [not loaded] com.novamedia.driver.IceraUSB_MSD_Bypass (1.3.0) Support
      [not loaded] com.novatelwireless.driver.3G (3.0.13) Support
      [not loaded] com.novatelwireless.driver.DisableAutoInstall (3.0.13) Support
      [not loaded] com.option.driver.Option72 (2.15.0) Support
      [not loaded] com.option.driver.OptionHS (3.26.0) Support
      [not loaded] com.option.driver.OptionMSD (1.21.0) Support
      [not loaded] com.option.driver.OptionQC (1.11.0) Support
      [not loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.39) Support
      [not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.45) Support
      [not loaded] com.vodafone.driver (3.0.9) Support
      [not loaded] com.zte.driver.cdc_ecm_qmi (1.0.1) Support
      [not loaded] com.zte.driver.cdc_usb_bus (1.0.1) Support
      [not loaded] de.novamedia.driver.NMSamsung (0.0.2) Support
      [not loaded] de.novamedia.driver.NMSmartplugSCSIDevice (1.0.1) Support
      [not loaded] de.novamedia.oem.vodafone.vtp.huawei.cdc (0.0.2) Support
      /System/Library/Extensions/NMHuaweiPhonesVTPCDC_106.kext/Contents/PlugIns
      [not loaded] de.novamedia.driver.NMUSBCDCACMControl (3.2.12) Support
      /System/Library/Extensions/NMSamsungDriver_106.kext/Contents/PlugIns
      [not loaded] de.novamedia.driver.NMUSBCDCACMData (3.2.12) Support
      /System/Library/Extensions/NovatelWireless3G.kext/Contents/PlugIns
      [not loaded] com.novatelwireless.driver.3GData (3.0.13) Support
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      [not loaded] com.vodafone.driver.Data (3.0.9) Support
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      HP IO: Path: /Library/StartupItems/HP IO
      HWNetMgr: Path: /Library/StartupItems/HWNetMgr
      HWPortDetect: Path: /Library/StartupItems/HWPortDetect
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      [failed] com.apple.accountsd.plist
      [failed] com.apple.AirPlayUIAgent.plist
      [failed] com.apple.bird.plist
      [failed] com.apple.CallHistoryPluginHelper.plist
      [failed] com.apple.CallHistorySyncHelper.plist
      [failed] com.apple.cloudd.plist
      [failed] com.apple.coreservices.appleid.authentication.plist
      [failed] com.apple.coreservices.uiagent.plist
      [failed] com.apple.EscrowSecurityAlert.plist
      [failed] com.apple.icloud.fmfd.plist
      [failed] com.apple.iconservices.iconservicesagent.plist
      [failed] com.apple.nsurlsessiond.plist
      [failed] com.apple.pluginkit.pkd.plist
      [failed] com.apple.recentsd.plist
      [failed] com.apple.security.cloudkeychainproxy.plist
      [failed] com.apple.spindump_agent.plist
      [failed] com.apple.telephonyutilities.callservicesd.plist
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      [failed] com.apple.awdd.plist
      [failed] com.apple.cache_delete.plist
      [failed] com.apple.coresymbolicationd.plist
      [failed] com.apple.ctkd.plist
      [failed] com.apple.diagnosticd.plist
      [failed] com.apple.iconservices.iconservicesagent.plist
      [failed] com.apple.iconservices.iconservicesd.plist
      [failed] com.apple.ifdreader.plist
      [failed] com.apple.installd.plist
      [failed] com.apple.MobileFileIntegrity.plist
      [failed] com.apple.nehelper.plist
      [failed] com.apple.nsurlsessiond.plist
      [failed] com.apple.sandboxd.plist
      [failed] com.apple.softwareupdated.plist
      [failed] com.apple.spindump.plist
      [failed] com.apple.sysmond.plist
      [failed] com.apple.tccd.system.plist
      [failed] com.apple.wdhelper.plist
      [failed] com.apple.xpc.smd.plist
      [running] de.novamedia.nmnetmgrd.plist Support
    Launch Agents: ℹ️
      [not loaded] com.adobe.AAM.Updater-1.0.plist Support
      [failed] com.adobe.CS5ServiceManager.plist Support
      [loaded] com.google.keystone.agent.plist Support
      [running] de.novamedia.VodafoneDeviceObserver.plist Support
      [invalid?] SwapperUFi.plist Support
    Launch Daemons: ℹ️
      [loaded] com.adobe.fpsaud.plist Support
      [invalid?] com.adobe.SwitchBoard.plist Support
      [loaded] com.cloudpath.maccmd.plist Support
      [loaded] com.google.keystone.daemon.plist Support
      [loaded] com.microsoft.office.licensing.helper.plist Support
      [invalid?] PPPMonitord.plist Support
    User Launch Agents: ℹ️
      [loaded] com.adobe.ARM.[...].plist Support
      [invalid?] com.akamai.client.plist Support
      [invalid?] com.divx.agent.postinstall.plist Support
      [failed] com.facebook.videochat.[redacted].plist Support
    User Login Items: ℹ️
      Dropbox Application (/Applications/Dropbox.app)
      SurplusMeterAgent UNKNOWN (missing value)
      Google Chrome ApplicationHidden (/Applications/Google Chrome.app)
      HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)
    Internet Plug-ins: ℹ️
      o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 Support
      Google Earth Web Plug-in: Version: 7.1 Support
      Default Browser: Version: 600 - SDK 10.10
      OfficeLiveBrowserPlugin: Version: 12.2.6 Support
      OVSHelper: Version: 1.1 Support
      AdobePDFViewerNPAPI: Version: 10.1.12 Support
      FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
      Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
      Flash Player: Version: 15.0.0.152 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.223
      iPhotoPhotocast: Version: 7.0
      googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 Support
      QuickTime Plugin: Version: 7.7.3
      AdobePDFViewer: Version: 10.1.12 Support
      SharePointBrowserPlugin: Version: 14.0.0 Support
      JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
    User Internet Plug-ins: ℹ️
      OctoshapeWeb: Version: 1.0 Support
    Safari Extensions: ℹ️
      DivX Plus Web Player HTML5 <video>
    3rd Party Preference Panes: ℹ️
      DivX  Support
      Flash Player  Support
    Time Machine: ℹ️
      Skip System Files: NO
      Auto backup: NO - Auto backup turned off
      Volumes being backed up:
      Macintosh HD: Disk size: 249.20 GB Disk used: 223.78 GB
      Destinations:
      Time Machine Backups [Local]
      Total size: 0 B
      Total number of backups: 0
      Oldest backup: -
      Last backup: -
      Size of backup disk: Too small
      Backup size 0 B < (Disk used 223.78 GB X 3)
    Top Processes by CPU: ℹ️
          15% WindowServer
          1% Dropbox
          0% AppleSpell
          0% Skype
          0% imagent
    Top Processes by Memory: ℹ️
      60 MB Google Chrome
      56 MB JavaApplicationStub
      47 MB Skype
      45 MB Finder
      45 MB WindowServer
    Virtual Memory Information: ℹ️
      60 MB Free RAM
      443 MB Active RAM
      398 MB Inactive RAM
      349 MB Wired RAM
      16.91 GB Page-ins
      633 MB Page-outs

    I advise to reply to the one you want to reply to.
    You have had good information here. I will not repeat that here.
    I would like to add:
    you have incompatible software: start in SafeMode, read Woodmeister and see if it is free of issues.
    Akamai is crap software needed or not, Huawei the same.
    It is very possible that the keygenerator you used for generating a key for some softwares has infected your mac.
    The non-regular software with the false key(s) are not compatible probably or generate malware. Luckily you can not update them automatically because the keygenerator blocked the software for contacting the developer... I propose to consider getting rid of those softwares by really good uninstalling.
    You have a beautiful mac, don't degenerate it with crapped software. There are alternatives for expensive software, for example Adobe Photoshop has a free alternative (with a less beautiful interface) in GIMP. And so on.
    Lex

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