TS1702 I purchased an audiobook from itunes on my ipod touch yesterday.  Following an unsuccessful update to the ipod today, I had to restore it to factory settings and the audiobook has gone. How do I get it back without having to pay for it again?

I purchased an audiobook from itunes on my ipod yesterday.  Following an unsuccessful update on the ipod today I had to restore factory settings and the audiobook has gone.  How do I get it back without paying for it again?

Hi Jen.  My daughter just compleated her nursing program and is now working as a full time nurse.  Focus and study hard and soon you will be there too.  Now to the problem at hand.  I have the same problem.  I gave up on it and satisfied myself with my iPod without the upgrade.  Reason being I've read so many posts of people having problems after the upgrade.  But I'm sure other factors are involved.  Nevertheless here is the fix most say works to solve the problem:  What ever virus protection you have installed on your computer, disable it.  Then try to install the update. After that enable the protection. I had Kaspersky, and it does it's job well. The thinking is, the virus protection is blocking the upgrade.  Hope this works.   Charlie

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