TS1702 I purchased the In app of P90X and it did not download it to my iphone, nad I dont know how to report this problem
This service is terrible I couldnt download an in app and now I have to keep looking for advise among other users just because apple does not have a regular customer service where I can report this problem... this is really dissapointing...
You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Similar Messages
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Hi there
I just bought a macbook pro i have been using windows my whole life so i am really strugling to do every simple thing now, literaly crawling.
Could somebody help me please.
ThanksHI,
It would help to know which version of iChat you are using.
A New MacBook Pro is more likely to be running OS X 10.8.something.
Go to the Apple Icon top left and select the "About this Mac" item.
The Panel that shows up will show the OS version the Mac is running.
My iMac's panel.
It says I am running OS X 10.8.4
OS X 10.8.x is generically know as Mountain Lion.
In Mountain Lion Apple introduced Messages which has a different set up to the iChat versions in earlier OSes.
iChat first run
In versions 2 through 5 you get sent through a set of Start Up Screens.
These ask you for your AIM or @mac.com or @me.com names at that time.
Then there is a another screen that prompts you for your Jabber or Google ID.
There is a screen to Enable Bonjour (a way of Chatting with other Mac s on the same LAN).
Alternative for iChat
You can click through the Start Up Screens and not enter anything (it cannot tell that you have not entered an AIM name or a Jabber based name as you don't have to enter an AIM valid name or a Jabber one the first time).
iChat will now start but not show any Buddy lists
With iChat in the Menu bar chose the iChat menu > Preferences > Accounts.
This will list the Bonjour Account (everyone has this and it cannot be deleted.) although it is not likely to be Enabled.
Below this area for the list of Accounts is a Plus and Minus icon/Buttons
Click the Plus one.
This will open a new pane. (window)
The top item is a drop down.
Depending which version you have will alter what options you see.
iChat 4 and 5 will list AIM then @mac.com and MobileMe before a line that then has GoogleTalk and Jabber.
iChat 6 will also have Yahoo
iChat 3 will list AIM and @mac.com and Jabber (it did not list Google separately)
In Messages the AIM options are reduced to just "AIM" but you can still use this for @mac.com and @me.com ending IDs from Apple (That are valid AIM names)
With the drop down expanded.
Messages in Mountain Lion (OS X 10.8.x)
This will start up differently
It will ask for an Apple ID so you can "Register" it for iMessages.
iMessages is a form of Messaging that Apple have included on iOS devices (IPhone and iPads) that has been aded to what was iChat to make the Messages App.
Again if you click through this the Preferences > Accounts of the App will still show the Bonjour and the iMessages accounts that cannot be deleted.
You can still go ahead and enter AIM valid names or Jabber/Google ID s and Yahoo IDs using the Plus icon below the list.
Passwords
If you have a version that means you can create and Yahoo or Google Account in Messages or iChat then you use the password that works logging into Yahoo or Google.
If you have an @mac.com ending ID from Apple make sure the password at Apple is 16 characters or Less as this is needed by the AIM servers to work.
The same applies to @me.com and @icloud.com ending IDs
However these particular "iCloud issued" IDs will not work in iChat 5 or earlier versions.
This is dues to a change in iChat 6 and Messages where by there is a Login to Apple that in turn allows the AIM server to "Read" the Password. This does not happen in iChat 5 or earlier so the names issued since iCloud started don't work.
8:40 PM Monday; June 10, 2013
iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images." No, Seriously -
hi so my payment was declined in itunes store and i dont know how to fix this problem,but all details entered correct....so whats the story?
Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards. -
Any ways on how to solve this problem ?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (on these forums we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I do not know how to get the music that I buy on itunes, on my mac, onto an ipod. I have already authorized my computer and "downloaded" my music, but that did not do anything, or provid the results that I was expecting, at least. Please, I really need to know how to do this on my own but I do not know what to do.Thank you in advance to anyone that is answering this question that I know most everyone but me knows how to accomplish. thanks!!!
In iTunes go to the Help menu in the upper menu bar. Then click on iTunes Help. Then on Sync your iPod, iPhone or iPad and follow the instructions.
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I purchased a book today on my iPad it won't download it shows up in purchased and I have checked all my systems are up to date.
Close all open apps by double-tapping the home button, then swiping upward on the app window (not the smaller icon) off the screen.
Then reset: hold down the home button along with the power button until you see the Apple, then let go. -
IPod 4 touch. 3yrs old. Not charging when plugged in. But charges when the battery gets drained. when battery gets over I keep it for charging. It switches on and doesn't charge.. Plz help!!;;
Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
- Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
This didn't happen until yesterday night after I updated to Firefox 3.6. So now I have to resort to right clicking then choosing to open a new tab from there.
That can a problem with the Ask<i></i>.com toolbar (Tools > Add-ons > Extensions)
See:
* [[Troubleshooting extensions and themes]] -
I just opened a new I tunes account. The music that I purchased from an old account will not transfer to my new account & the old account email no longer exists it is (djbdeercreek613@com***t.net) and the password would not be accepted when we entered it. I also purchased one song "Country Must Be Country Wide" By Brentley Gilbert and it did not download to my i-pod. please let me know how I can get this problem taken care of.
Thank you
Jolene Schrecengost
< Email Edited By Host >Apple IDs do not go out of existence. All purchases are PERMANENTLY associated with whatever ID was used for the purchase. Go here to investigate.
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I purchased an app from my iphone and it did not download to my phone. It says I have already purchased the app, but it is nowhere to be found...Help???
Try syncing the iPhone to iTunes. If it doesn't appear, then log in to your account and check Purchased.
You're in the Mac App Store Community, if my suggestion doesn't work, then repost in https://discussions.apple.com/community/itunes/itunes_store -
How to I retrieve my purchased apps? I had my Iphone stolen in FEB, then in July my PC crashed. I just got a new Iphone but I dont know how to get the apps.
Open itunes store, click Purchased under Quick links.
Where is your backup copy of your computer? You can use that as well. -
Does anybody know how to report a problem on an app that had been purchased over 90 days ago
I wanted to know how to report a problem on an app that i purchased over 90 days ago the only thing i can view is the apps i have purchased within 90 days.
Contact iTunes by:
Contact iTunes -
How do i contact apple to refund my money? I tried to purchase cityville hometown cash and it did not download. It said error try again later, so i did that. I tried 5 times to buy cash for $13.99 and no download. My account was charged 5 times for something i didn't get. I contacted zynga and they said itunes at apple store can help. I tried apple support, nothing. Why is it so difficult to get a refund when you play these games? Makes me not want to play anymore! Please help!
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom -
I have an iphone 4, iOS 7.1.2
Mac book pro 13in Mid 2012, with OS X VERSION 10.9.4, Processor speed 2.9 Ghz, Memory 8GB 1600MHz DDR3, Intel core i7, Storage capacity 750 GB, 650 GB available.
WHEN I CONNECT, THROUGH USB CABLE, MY IPHONE TO THE MAC BOOK PRO, THE ITUNES APP STOP RUNNING AND I CAN NOT SYNCRONIZE THE IPHONE.Hello skkmmayer,
That is probably a lot of stuff you do not want on your iPhone. So this can be handled a few different was. For you current situation, you can delete the apps directly on your iPhone by holding on the app until it starts to jiggle and then tap on the X of all the apps that you do not want. The second thing you can do is before you sync with iTunes, look at the app section on your iPhone to know what gets transfer to it and you can deselect items that you do not want. Lastly, if you download content on your iPad and it is a universal app, you can actually download it directly to your iPhone by looking at your past purchases and download it directly from the App Store. Check out the articles below for more information if need further assistance.
How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App Store
http://support.apple.com/kb/HT5772
iTunes 11 for Mac: Sync and organize iOS apps
http://support.apple.com/kb/PH12115
Download past purchases
http://support.apple.com/kb/HT2519
Regards,
-Norm G. -
My phone app freezes and when i press on contact either it freezes or does nothing. Anyone know how to fix this problem? Also messaging app crashes. ANOTHER NEW PROBLEM: I can't receive calls either.
Try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again. You will not lose any data by resetting, but it can cure some glitches.
If this does not help, setting it up as new device would be the next step:
How to erase your iOS device and then set it up as a new device or restore it from backups
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