TS1702 Someone bought me an app through my email and it needed winfi to download so I stopped it and now I can't redeem the gift and it wants me to pay for the app
How do I download without paying for it again
Hello Markers1986,
Thank you for the details of the issue you are experiencing with the app that was gifted to you. I found a couple of resources that might help with downloading this purchase.
First, I recommend checking to see if the download was interrupted. You can use the steps in the section titled "If your download was interrupted using your iPhone, iPad, or iPod touch" in the following article:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If the app does not download after following those steps, I recommend trying to download the app from your list of past purchases in the iTunes Store:
Download past purchases
http://support.apple.com/kb/HT2519
If you are still not able to download the app, I recommend reporting this issue to the iTunes Store support team:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thank you for using Apple Support Communities.
Best,
Sheila M.
Similar Messages
-
Hi, I've purchased a few films from itunes (and they are listed as Purchased in my account), but I can't find them on my computer or my itunes account, and itunes wants me to pay for them again. How do I get around this? I've tried all the suggestions, and it's hugely frustrating.
If you are in the UK, and the film studio allows re-downloading, and you are signed in with the same account that you bought them with, then they might show under the Purchased link under Quinklinks on the right-hand side of the iTunes store home page for re-downloading - if they don't show then check to see if they are hidden (hiding and unhiding).
But you should be keeping and maintaining your own backup of your downloads and noy rely on being able to re-download any item as they are occasionally removed from the store by the content provider (film studio, tv company, record company etc). -
i have had itunes for years when i try to open it, it says i have missing files so i repaired it, then it said the same thing. so i went to download it again to fix the problem and it wants me to pay for a membership. is itunes no longer free?
iTunes is free... there is no membership fee.
Try providing some specifics about what is going on and others might be able to provide a resolution. -
i bought my mac mini server with leopard server softw. but because i bought it in 2011 okt they gave me a free update to lion os incl server. after a half year i have to send me mac mini to repair because something was wrong with the hard drive. they fixt the problem and put on a new version of lion os. but they did not put the server version on it. they told me that i have to downl it for free. but it does not come for free.
The problem is before the repair they gave me the free version of lion osx server. because i bought a server version mac mine. but now after repair i only get a version of lion osx without the server software. and i do not have any ideay how to contact them about it tru mail. because calling them is at this moment no option for me.
how do i get my server version back without paying. and i dont have a paid version in my app store list because they gave me that for free with a code at that time ,
greetzzzz to all you that can help medmason wrote:
I had this problem as well. I was under the gun on time and just purchased it anyway. After installation I contacted support and they refunded me the amount.
You should have a backup of your servers regardless of circumstances. You would then be able to restore the server software.
When Apple repair machines they will often just swap it or swap the hard disk and will not make any effort to transfer your files. They assume you are doing a backup. Anybody running servers absolutely has a responsibility to ensure they have aduequate backups even more than 'normal' users. While Time Machine may not be wholely suitable for backing up servers Time Machine is so simple even normal users can use it and therefore no longer have any excuse for not doing backups. -
Does anyone know what is going on?
For what it's worth, you posted this in 2011, and here in 2014 I am still having this same issue. Over the last two days, I have had to unlock my apple account 8 times. I didn't get any new devices. I haven't initiated a password reset. I didn't forget my password. I set up two factor authentication and have been able to do the unlocking with the key and using a code sent to one of my devices.
That all works.
It's this having to unlock my account every time I go to use any of my devices. And I have many: iMac, iPad, iPad2, iPad mini, iPhone 5s, iPod touch (daughter), and my old iPhone 4 being used as an ipod touch now. They are all synced, and all was working just fine.
I have initiated an incident with Apple (again) but I know they are just going to suggest I change my Apple ID. It's a simple one, and one that I am sure others think is theirs. I don't want to change it. I shouldn't have to. Apple should be able to tell me who is trying to use it, or at least from where.
Thanks for listening,
Melissa -
I explained it most in my question but I am getting charged double for songs that I have already paid for and am not going to pay for twice because that is messed up. But I want to get some apps from the store and it wont let me because of $5.25. Who can I talk to about resolving this issue?
You're right, it would have been covered under warranty. But because of the user damage, chances are there's a 200-something dollar fee . If you explain to them that it had a defect previously, they might replace it for you at no charge. **MIGHT**. But they would have to believe that it had a defect previously.
-
i accidentally deleted iPhoto on my mac and it says the the app was downloaded with a different apple id and now i can't get the app back without paying $14.99
Did you install it yourself are somebody else for you?
If you installed them yourself, but do not remember which AppleID you used, try all AppleIDs you might have used in turn.
If somene else set up your Mac for you, ask the person to reinstall it. If you bought the mac second hand, the previous owner needs to contact Apple to transfer the iLife apps. If that is not possible, delete the apps that you cannot update and buy them using your AppleID. -
Using iPhone 3G ,Version 4.2.1,Modem Firmware 06.15.00, In this phone i was using Facebook upgraded app and Smart Sync App. Suddenly my sisiter reset all setings and now I can't use the upgraded facebook app, for smart sync is asking for IOS 4.3,Need help.
Thank you for the answers so far, but I'll make one correction: I said earlier that the Boston Globe website, boston.com, does not have a mobile site, and I would need to visit their regular website on my iPhone. Actually, I just found out that boston.com has a mobile site, so I'd obviously use that instead of the regular site. By doing that, I'd save a ton of data (I think). Does that change your answers?
-
and won't start so now I can not use the app recently updated it to ios7 I have tried turn the device on and off still hasn't work and I would like to actually use my apps and I can not download new apps
If the apps are waiting:
Fix iOS Apps Stuck on “Waiting…” During Download & Install
Otherwise:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Download the apps to your computer and sysnc
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device. -
how come I can reset my security questions? I sens to my email and iTunes didn't send me for reset them
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
I've just replaced my computer and now need to reinstall Dreamweaver. I can't for the life of me find anywhere on Adobe's site to download it again. What steps do I take to download and reinstall software that I pay for monthly?
Download/install the desktop application, sign in, install the subscription application(s).
Creative Cloud for desktop
https://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Sign out, Sign in | Creative Cloud desktop app
http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
Activation & deactivation help
https://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html#a ctivate-how-to
Install, update, or uninstall apps
http://helpx.adobe.com/creative-cloud/help/install-apps.html
Installing Creative Cloud Apps
http://tv.adobe.com/watch/cs6-creative-cloud-feature-tour-for-video/installing-desktop-app s-from-creative-cloud/ -
Unfortunately, I lost by an update all the apps on my iPad 2. Now I can not pull the data from the cloud to my iPad. How is this possible?
If you just installed iCloud does that mean you updated the iOS that's running on your iPad? If so, you'll want to restore all the programs you have from the backup you hopefully made.
Refer to these articles for help.
iTunes: Backing up, updating, and restoring iOS software.
If you don't want to use iCloud, simply don't activate it.
You can also download the programs again.
If you live in a country that supports re-downloading apps then you can re-download them. You can refer to this article for more help.
Downloading past purchases from the App Store and iTunes Store
What to know if your country supports downloading past purchases?
iTunes in the Cloud Availability -
Have just updated to the latest version of ios6 on my iPhone 4Sand now I can't see the apps that need updating. Is showing 8 but just left with blank screen- how do I fix this?
Look for the little Flag button in the lower left corner.
-
I have creative suite 5.5 and have recently updated my iMac to Yosemite. Now I can't open the adobe apps. I have done the suggested Java update and mac OS X Java patch update.. still no go. Can you HELP?
uninstall, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) the install using the installation files. do not migrate adobe programs.
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5 | 1
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
How can i download lion from 10.6.8 because I can not find the download on the app store?
How can i download lion from 10.6.8 because I can not find the download on the app store?
The only way you could get Lion for free was if you had purchased a new Mac within a certain number of days before Lion's release. Buyers could then get a free upgrade to Lion. That offer is long gone. Otherwise, it's never been free.
Mavericks, 10.9.x is the first OS Apple has ever released for free to everyone (who's Mac can run it).
Maybe you are looking for
-
How can I assign a action to a button of the many scripts in the script file.
How can I assign one action of many actions in a script file. I have many actions in a script file and I want to run one of them by clicking a button on the panel. However, loading the script I can not isolate the action that interests me.
-
Oracle 9iAS Orion Server Crashes on Running RWSERVLET
We are developing a product with JSP as front end,EJB as middle tier and Oracle as DB.Oracle 9iAS is the deployment environment.We are using the RWSERVLET configuration. We have configured Orion to communicate with RWSERVLET.Rwservlet copied to web-i
-
Folio Builder Panel - notifies when inD source is updated
I'm missing something important here : when working on a multiple articles issue, if i make changes to some but not all inDesign documents, how do i know which articles i have to update ? do i randomly click ? update all ? a small asterisk would be w
-
I am in boot camp Windows 7 Enterprise, so I don't know if this is windows 7, but here's the story ========== I came in my room, after I turned the display off by turning the brightness off, and the screen was flashing. I didn't think to much of it,
-
App Store Doesn't See Installed App
Hi Everyone, I have the following hardware - iMac 2.66 Ghz Intel Core 2 8 GB Ram. This computer is over three years old, so this summer, I reformatted the hard drive, then installed Mountain Lion - I am running OS X 10.8.2 I reinstalled all of my app