TS1717 I can play audio files in iTunes but I can't play downloaded tv shows or movies.  Everytime I attempt to play them, iTunes stops working and closes.

I can play audio files in iTunes but I can't play downloaded tv shows or movies.  Everytime I try to play them, iTunes stops working and closes.  Any information will help.

Is QuickTime installed? If not it might help to install it.
If so is Direct3D Video Acceleration enabled? If so it might help to disable.
tt2

Similar Messages

  • When I click on any of my movie or TV shows in Itunes I immediately get an error message that says Itunes has stopped working and closes the program. I can sync the movies and shows to my phone okay but I can't watch on Itunes. Can anyone help?

    When I click on any of my movie or TV shows in Itunes I immediately get an error message that says Itunes has stopped working and closes the program. I can sync the movies and shows to my phone okay but I can't watch on Itunes. Can anyone help?

    Let's try the following user tip with that one:
    iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

  • After downloading itunes 10.7 music videos and movies cause itunes to stop working and close

    After apparently successfully downloading latest itunes 10.7, I can play music only. Music videos and movies cause itunes to stop working and close. windows 7 home premium. Help!

    Try the following user tip:
    iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

  • TS1363 My Itunes stops working and closes everytime I sign into my account. Why?

    My ITunes stops working  and closes everytime I sign into my account . I am not able to download or update my Iphone or get any of my music. I have a new laptop and have authorized it . It did work at one time and had my music, now nothing appears and constantly closes my ITunes. What should I do. I have uninstalled and reinstalled it several times.

    Hey mkm3d!
    I have an article for you that describes this issue and will help you resolve it:
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/ts1717
    Thanks for using the Apple Support Communities!
    Cheers,
    Braden

  • I have reloaded Icloud on my Windows 7 PC and it just says it stopped working and closes the program after I enter my apple password, what can I do?

    I am unable to use Icloud on my Dell PC. I have uninstalled it twice and reloaded it. When I enter my Apple password, it tells me that it has stopped working and closes the program. What can I do to correct this.

    Hi MamaTabs,
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    Also, you may want to make sure that you are running the most recent version of iCloud Control Panel for Windows:
    Apple: iCloud Control Panel 3.1 for Windows
    http://support.apple.com/kb/dl1455
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  • When I open itunes it freezes for a few seconds then says iTunes stopped working and closes down. I have tried downloading the latest version, both repair and remove and it still keeps happening

    When I open itunes it freezes for a few seconds then says iTunes stopped working and closes down. I have tried downloading the latest version, both repair and remove and it still keeps happening

    Tried the un-install and getting the same problem although it takes a bit longer before it crashes this time. Checked the problem report and it looks the same as the previous reports.
    Problem signature
    Problem Event Name:          APPCRASH
    Application Name:          iTunes.exe
    Application Version:          10.2.1.1
    Application Timestamp:          4d756476
    Fault Module Name:          MediaToolbox.dll
    Fault Module Version:          1.0.694.3
    Fault Module Timestamp:          4d4d9a00
    Exception Code:          c0000005
    Exception Offset:          0034a672
    OS Version:          6.0.6002.2.2.0.768.3
    Locale ID:          2057
    Additional Information 1:          fd00
    Additional Information 2:          ea6f5fe8924aaa756324d57f87834160
    Additional Information 3:          fd00
    Additional Information 4:          ea6f5fe8924aaa756324d57f87834160

  • ITunes stops working and closes on opening with Match on, works fine with match off

    iTunes stops working and closes upon opening with Match on, works fine with match off

    I am having the very same problem with iTunes, I'm running Windows 7 64 bit and started having the problem after the latest update. I just upgraded to the new 5s and was syncing everything to it, so I figured that I would update my itunes software as well. Which I never do after updating one time and had trouble with it on my old laptop and had to rollback to a older version of itunes. I have tried every suggestion that has been posted in the Apple Discussion area and on other websites no luck what so ever. I figured I will wait till Apple comes out with another update and try again. In the post above I am having the exact problem with iTunes.  I'd love to know what thef-ing problem is because this is extremely annoying!

  • 64 bit Win 7, Itunes 10.5. Can open Itunes and play music, try to open store and it says "Windowa has stopped working" and closes both Windows and Itunes?? Worked beofre I updated to Itunes 10.5 Tried so many things!! HELP!

    Have Windows 7, 64 bit. Updated ITunes to 10.5 and now I cant open store? I can play music but when trying to open store, or anything else, I get :
    "windows has stopped working and is shutting down" and then Windows and ITunes close?? I have tried so many things?? Help!!

    Yeah, I wrote this wrong. Its ITunes has stopped working and Windows is trying to solve problem, then shuts down.
    I have un-installed , re-installed. Tried earlier version and that wont work any more. Changes firewall, pop-ups whatever...........nothing works. And Apple has been no help. Run test and it says all test are good even to Apple store??

  • Itunes stops working and closes when try to open ipod nano

    I bought a used ipod nano. They did not restore to factory settings. I plug in the nano, itunes opens up, and recognizes ipod nano. Problem accures when I try to open nano it will show a screen that itunes has stopped working and needs to shutdown. I figure I need to restore the nano to factory settings but I am unabl to if I can't get into it.

    Hey there Joseph1602,
    It sounds like your iTunes application is quitting unexpectedly when you connect the phone and try to sync. I would recommend either of these 2 articles depending on the version of Windows you are using.
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/ts1717
    Or
    iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
    http://support.apple.com/kb/ts1421
    Thank you for using Apple Support Communities.
    All the best,
    Sterling

  • Error message "Itunes has stopped working" and closes when opening itunes store

    I had problems with the latest itunes freezing up that i installed itunes 10.53 and it works fine now except when i go to the itunes store,itunes stops working and the whole program closes.I checked the diagnosics and everything comes up green lights.What could be the problem?

    Let's try the following user tip with that one:
    iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

  • Kde bluetooth can't send files to arch , but arch can send file to

    situation :
    if i send file to my cellphone there is no problem , but i can't do    cellphone file to archlinux
    bluetooth installed  enabled via systemctl  and started.
    systemctl status bluetooth.service
    bluetooth.service - Bluetooth service
       Loaded: loaded (/usr/lib/systemd/system/bluetooth.service; enabled)
       Active: active (running) since ven 2013-11-29 21:05:46 CET; 11h ago
         Docs: man:bluetoothd(8)
    Main PID: 417 (bluetoothd)
       Status: "Running"
       CGroup: /system.slice/bluetooth.service
               └─417 /usr/lib/bluetooth/bluetoothd
    journalctl -b
    nov 29 21:03:27 purearch obexd[605]: PUT(0x2), FORBIDDEN(0x43)
    nov 29 21:03:27 purearch obexd[605]: disconnected: Transport got disconnected
    so i guess it's a pemission problem
    Last edited by nowardev (2013-11-30 11:55:35)

    mmm that command i guess is wrong
    maybe this one ?
    strace -e open -p `pidof obexd`
    and it gives me
    strace: attach: ptrace(PTRACE_ATTACH, ...): Operation not permitted
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    here a screen
    http://wstaw.org/m/2013/11/30/plasma-desktopBv8710.png
    Last edited by nowardev (2013-11-30 15:26:22)

  • Itunes stops working and closes when I try to use ibooks or itunesu.  I am using windows 7 64-bit.  This started when I upgraded to itunes 11.1.1.

    ITunes stops working when I use ibooks or itunesu.  I have just upgraded to itunes 11.1.1.  I use windows 7 64 bit.

    Hi jsi3918,
    Thanks for visiting Apple Support Communities.
    If iTunes is quitting unexpectedly, see this article for troubleshooting steps that can help:
    iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
    http://support.apple.com/kb/ts1717
    Regards,
    Jeremy

  • My iTunes isn't working? It keeps coming up with 'iTunes has stopped working' and closes the program?

    My iTunes closes itself everytime I open it after saying 'iTunes has stopped working'. It's really frustrating and I am rubbish with computers so not sure what to do
    can anyone help me?

    Go to your computer's System Tray and try ejecting.  If you can't eject, there is an application that is trying to access your iPod.
    Go to http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx and download ProcessExplorer.
    Go to http://support.microsoft.com/kb/555665 and follow the instructions under Resolution.
    Note that this is a good, general process any time you can't access any file.
    In my case an update to RealPlayer installed a program called RecordingManager that was accessing my iPod.

  • Everytime I click on iTunes Store it stops working and closes the whole itunes program

    I have restarted the computer several times, repaired several apple related programs from the control panel, but the problem persists. It is only when I am using the itunes software on my computer too. The regular library works fine and i can even play itunes radio, it only happens when I click the little "Itunes store" rectangle. It loading bar will show it had loaded about 3/4 of the store then it just stops and closes The whole program

    I am having the very same problem with iTunes, I'm running Windows 7 64 bit and started having the problem after the latest update. I just upgraded to the new 5s and was syncing everything to it, so I figured that I would update my itunes software as well. Which I never do after updating one time and had trouble with it on my old laptop and had to rollback to a older version of itunes. I have tried every suggestion that has been posted in the Apple Discussion area and on other websites no luck what so ever. I figured I will wait till Apple comes out with another update and try again. In the post above I am having the exact problem with iTunes.  I'd love to know what thef-ing problem is because this is extremely annoying!

  • When I try to save changes to an existing file, Acrobat X Standard stops working and closes. How to

    After making changes to an existing pdf, when I select Save from the File menu Acrobat X Standard crashes and closes down. The same scenario happens if I choose Save As and select the same fie name. How do I save changes to an existing document? I can sometimes Save As using a new file name but that does not always work either.

    Please try repairing Acrobat by going to the 'Help' menu > Repair Acrobat.
    Also make sure that Acrobat is updated to the latest release.You can check for updates from the same 'Help' menu > check for updates.
    Regards,
    Ravi.

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