TS1717 when i attempt to update genius i get a message saying ,we co has anyone any ideasuld not complete your itunes store request an unknown error has occured (4002)

When i attemp to update genius i get a message aaying we could not complete your itunes store request an unknown error has occoured (4002) has anyone encountered this problem

Perhaps try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

Similar Messages

  • I rented and downloaded a movie from iTunes and when i click to play it it shows me a message saying ''We could not complete your iTunes Store request, an unknown error has occurred (5103)'' What can I do ?

    and in small letters they have added, "there was an error in the iTunes Store, please try again later".
    This has been going on all day, please help !

    according to this support article:
    "Error 3001,"  "-42110," or "5103"
    This alert is related to iTunes Store movie rentals and authorization issues.
    Make sure you are using the most recent version of iTunes and QuickTime. They both can be downloaded free of charge.
    If your iTunes is up to date, remove the SC Info folder.

  • TS1363 when i try to update my apps from itunes on my laptop i keep getting an error saying "we could not complete your itunes store request an unknown error occurred (0x800b0101)."

    when i try to update my apps from itunes on my laptop i keep getting an error saying "we could not complete your itunes store request an unknown error occurred (0x800B0101)."  this has been happening for a few weeks ive tried downloading the new version of itunes and checked the firewall settings but it still wont let me upgrade apps??

    Thanks jdnjo.  Your fix also worked in Windows 8!

  • HT1657 After downloading a film rental in itunes, a when pressing Play, following message comes up: We could not complete your Itunes Store Request, an unknown error -42110 has occured

    After downloading a film rental in itunes, and when pressing Play following message comes up: We could not complete your Itunes Store request, -42110 an unknown error occured

    Perhaps try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
    iTunes: Advanced iTunes Store troubleshooting

  • HT4095 Keep getting a error when trying to play rented movie we could not complete your itunes store request. an unknown error occurred (-42110)

    I downloaded a HD movie for rental and every time i go to play it i get a error saying we could not complete your Itunes store request. a Unknown error occurred (-42110)

    Perhaps try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
    iTunes: Advanced iTunes Store troubleshooting

  • Itunes store: We could not complete your iTunes Store Request. An unkown error occured (0x800B0109). There was an error in the itunes store. Please try again later. This always comes up when i try to either purchase items or get updates, please help

    When i go into the iTunes store and try to update apps or buy apps/songs a window pops up stating:
    "We could not complete your iTunes Store request. An unkown error has occured (0x800B0109)"
    "There was an error in the iTunes Store. Please try again later."
    I try later but then it keeps coming up. Please help!!!

    Perhaps try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
    iTunes: Advanced iTunes Store troubleshooting

  • I keep getting the same error when connecting to itune for either update or download. error is we could not complete your itunes store request error 0x800B0101

    I keep getting the same error when connecting to itune for either update or download. error is we could not complete your itunes store request error 0x800B0101.
    My OS is Windows Vista and using Internet Explorer

    I keep getting the same error when connecting to itune for either update or download. error is we could not complete your itunes store request error 0x800B0101.
    My OS is Windows Vista and using Internet Explorer

  • When trying to log on to the iTunes store I get the message 'We could not complete your iTunes store request. The network connection was reset'.

    When trying to log on to the iTunes store I get the message 'We could not complete your iTunes store request. The network connection was reset'.  I can access my account on a different PC but not my own.  Can you advise me as to what I should do please?

    Hello donnafromwakefield,
    The article linked below details steps that can help restore your computer's ability to connect to the iTunes Store.
    Can't connect to the iTunes Store
    http://support.apple.com/en-us/TS1368
    Cheers,
    Allen

  • I keep getting the follow error messages when I try to sign into iTunes store or redeem a song code: We could not complete your iTunes store request. The network connection could not be established. There was an error in the iTunes store, please try again

    I keep getting the following error messages on my Mac when I try to redeem a song code: "We could not complete your iTunes store request. The network connection could not be established. There was an error in the iTunes store, please try again later."  and then, "We could not complete your iTunes Store request. An unknown error occurred (-50)."

    Hello, constance132. 
    Thank you for visiting Apple Support Communities. 
    Here are some troubleshooting steps that I could recommend when receiving error -50. 
    "Error -50," "-5000," "8003," "8008," or "-42023"
    These alerts occur due to timeouts or conflicts trying to write a file during download.
    If you encounter this issue while accessing iTunes Store:
    See iTunes 9: "One Moment Please" or "Error (-50)" message when accessing iTunes Store
    If you encounter this issue while while downloading something from the iTunes Store:
    Delete your iTunes Downloads folder, located in:
    Mac OS X:
  ~/Music/iTunes/iTunes Media/Downloads   Note: "iTunes Media" may appear as "iTunes Music. Also, the tilde (~) refers to your Home directory.
    Windows Vista:
  \Users\username\Music\iTunes\iTunes Media\Downloads\
    Windows 7:
  \Users\username\My Music\iTunes\iTunes Media\Downloads\
    Windows XP:
  \Documents and Settings\username\My Documents\My Music\iTunes\iTunes Media\Downloads\
    After locating your iTunes Downloads folder:
    Quit iTunes.
    Delete the Downloads folder on your computer.
    Open iTunes.
    Choose Store > Check for Available Downloads.
    Enter your account name and password.
    If you encounter this issue while while downloading Digital Copies using Windows:
    Use MSCONFIG (directions for Windows XP and Windows Vista/Windows 7) to disable conflicting software.
    If using MSCONFIG steps resolves the issue, you may want to use the System Configuration Utility to turn on the third-party System Services and Startup Items one at a time (restarting your computer after turning on the item or items) to identify which System Service or Startup Item is causing the conflict.
    You can turn all of them back on by selecting the Normal Startup option under the General tab of the System Configuration Utility window, but please note that this may cause the issue to reoccur.
    If you are able to isolate the issue to a particular third-party software, you may wish to contact them to let them know of the conflict.
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Cheers,
    Jason H. 

  • TS1368 When I try to connect to iTunes, it doesn't work and tells me "We could not complete your iTunes Store request. The network connection was reset."

    When I try to connect my newly restored iPhone 4 with iOS 7 on it to iTunes, it doesn't work and tells me "We could not complete your iTunes Store request. The network connection was reset." My network connection is working perfectly fine.

    Hello donnafromwakefield,
    The article linked below details steps that can help restore your computer's ability to connect to the iTunes Store.
    Can't connect to the iTunes Store
    http://support.apple.com/en-us/TS1368
    Cheers,
    Allen

  • When trying to sign in to the iTunes store I get the following message, "We could not complete your iTunes Store request. An unknown error occurred (5002). There was an error in the iTunes store. Please try again later."  How do you resolve this?

    When trying to sign in to the iTunes store I get the following message, "We could not complete your iTunes Store request. An unknown error occurred (5002). There was an error in the iTunes store. Please try again later."  How do you resolve this?  Has been going on for days now.

    I started getting this message a couple of days ago.
    Started a thread of my own before I saw your post. https://discussions.apple.com/thread/4660828

  • HT204406 I have received an error message when i try to start iTunes Match, "We coulnd not complete your iTunes Store request.  An unknown error occurred (4001).  Can you help with this error?

    I subscribed to iTunes Match, but after the information is gathered about my iTunes library, i get an error message :  "We could not complete your iTunes Store request.  An unknown error occurred (4001).  Try again later." 
    Can you help fix this error?

    Yesterday I went to settings in my iPhone, Music, turned iTunes Match to "Off".  I then updated Match in iTunes and it worked!  I don't know why, but it worked.

  • HT1420 When I try to connect to itunes match, I get an error message that says "We could not complete your iTune Store request.  An unknow error occurred (4001).  How do I resolve this issue?

    When I try to connect to itunes match, I get an error message that says "We could not complete your iTunes Store request.  An unknown error occurred (4001).  How do I resolve this issue?

    I purchased iTunes Match several days ago and I am getting the following error when I try to allow iTunes Match to run.  Please advise how to fix this:

  • TS3297 When I try to download music an error message appears that says "We could not complete your itunes store request.  An unknown error occured (-1202)

    When I try to download music an error message appears that says "We could not complete your itunes store request.  An unknown error occured (-1202)

    Perhaps try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
    iTunes: Advanced iTunes Store troubleshooting

  • I keep getting this message when trying to sign into itunes... "We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later."

    I have tried everything I can find online.
    Update iTunes to the latest version.
    If iTunes Store appears empty and only displays the message iTunes Store, follow these steps.
    Try the steps to troubleshoot iTunes Store connectivity in Windows.
    As with all firewalls not manufactured by Apple, you may need to configure Windows Firewall to allow iTunes to access the iTunes Store. Follow these steps for Windows XP, Windows Vista, and Windows 7.
    Try disabling any proxies built-in to Wndows. You should avoid proxies because they can cause issues.
    If you're receiving a specific error message, follow these steps.
    If the issue still persists, contact your Internet service provider and confirm that these ports and servers are enabled over your network.
    I also have tried flushing dns,making sure all services that are required are started (not 100% which it needs to be fair, I did have an issue earlier this month when i upgraded my ram from 2gb to 4gb and had to go into msconfig to untick the max memory setting so it used all 4 instead of the original 2gb... and that for some reason turned off a few services, bonjour service is 100% working, i checked that much, and the ipod service too) I also tried a system restore with no effect.
    I also did the microsoft fixit for the hosts file too...
    I have just purchased an ipad mini, brand new not second hand... and I want to be able to sync it, but without authorising the pc it wont let me. ANY help is appretiated. Thankyou.

    This is from run diagnostics...
    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
    Hewlett-Packard SG3-320UK
    iTunes 11.1.2.32
    QuickTime 6.3
    FairPlay 2.5.16
    Apple Application Support 2.3.6
    iPod Updater Library 11.1f5
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 7.0.0.117
    Apple Mobile Device Driver 1.64.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0021BA400B6F5880
    Current user is not an administrator.
    The current local date and time is 2013-11-04 17:27:31.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    Advanced Micro Devices, Inc., ATI Radeon 3000 Graphics
    **** External Plug-ins Information ****
    No external plug-ins installed.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name:    {29F59A15-D9E9-49E7-92D5-D80B98E8742A}
    Description:    Anchorfree HSS Adapter
    IP Address:    0.0.0.0
    Subnet Mask:    0.0.0.0
    Default Gateway:    0.0.0.0
    DHCP Enabled:    Yes
    DHCP Server:   
    Lease Obtained:    Thu Jan 01 00:00:00 1970
    Lease Expires:    Thu Jan 01 00:00:00 1970
    DNS Servers:   
    Adapter Name:    {8B9D0C75-60FF-4AF7-9BEF-32BE5FFF1682}
    Description:    802.11 USB Wireless LAN Card
    IP Address:    192.168.1.102
    Subnet Mask:    255.255.255.0
    Default Gateway:    192.168.1.1
    DHCP Enabled:    Yes
    DHCP Server:    192.168.1.1
    Lease Obtained:    Mon Nov 04 10:12:31 2013
    Lease Expires:    Tue Nov 05 10:12:31 2013
    DNS Servers:    192.168.1.1
    Adapter Name:    {EEC08A58-390F-46BC-B61E-E523E6364ECB}
    Description:    Realtek PCIe FE Family Controller
    IP Address:    0.0.0.0
    Subnet Mask:    0.0.0.0
    Default Gateway:    0.0.0.0
    DHCP Enabled:    Yes
    DHCP Server:   
    Lease Obtained:    Thu Jan 01 00:00:00 1970
    Lease Expires:    Thu Jan 01 00:00:00 1970
    DNS Servers:   
    Active Connection:    LAN Connection
    Connected:    Yes
    Online:        Yes
    Using Modem:    No
    Using LAN:    Yes
    Using Proxy:    No
    Firewall Information
    Windows Firewall is on.
    iTunes is NOT enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was successful.
    Connection attempt to Gracenote server was successful.
    Last successful iTunes Store access was 2013-11-04 17:20:24.
    **** Device Connectivity Tests ****
    iPodService 11.1.2.32 (x64) is currently running.
    iTunesHelper 11.1.2.32 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    Universal Serial Bus Controllers:
    Standard Enhanced PCI to USB Host Controller.  Device is working properly.
    Standard OpenHCD USB Host Controller.  Device is working properly.
    Standard OpenHCD USB Host Controller.  Device is working properly.
    No FireWire (IEEE 1394) Host Controller found.
    Connected Device Information:
    Thomas's iPad, iPad mini (Wi-Fi) running firmware version 7.0.3
    Serial Number:    F4KL3YDJF193
    **** Device Sync Tests ****
    Sync tests completed successfully.

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