TS2446 I tried to download an app and it made me answer security questions that I didn't know now I'm locked out of my apple ID till I get them right what do I do?

When I tried to download an app that was 0.99 cents it asked me to answer some security question. I put in my password and the questions popped up( I don't remember ever giving an answer to these questions). After a numerous amount of try's it locked me out of my apple ID and said I can not buy anything until I get the questions right. I was wondering if there was any way for me to find them out, because there is no I forgot option to click on. If so how can I find them out?

You won't be able to change your rescue email address until you can answer 2 of your questions, you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

Similar Messages

HT3702 I am trying to purchase an app and it is asking me security questions that I do not remember the answers to, what ca I do?

I am trying to purchase an app and it is asking me security questions that I do not remember the answers to, what ca I do?

Help here > Rescue email address and how to reset Apple ID security questions
Security questions... write down the answers and keep in a safe place in the future.

What do I do when I want to get an app and I need to answer security questions but I don't know them

What can I do when I'm tying to get an app but then it asks me to answer to security questions but I don't know them

1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for support
        and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane

I am told to verify my identity by answering security questions that I do not know the answer to. What should ai do?

I am told to verify my identity by answering security questions that I do not know the answer to. What should I do?

You need to contact Apple to get the questions reset, which can be done by clicking here and picking a method for your country, or if that's not an option, by filling out and submitting this form.
(95947)

TS3297 I have tried to buy new tunes from the store on a new computer and it is asking me security questions that I don't know the answers to. How can I reset these security questions to ones that I do know the answers to?

I have tried to buy new tunes from the store on a new computer and it is saying that I have to answer security questions for which I do not have the answers. How can I buy new tunes if I can't answer the security questions please?

https://discussions.apple.com/message/20480446#20480446

HT1438 iphone is disable contact itunes. i downloaded blacklist app it asked for a password but i never set up a password now i'm locked out my phone

iphone is disable contact itunes. I downloaded blacklist app. my phone locked and when I would slide to unlock it asked for a password. I never created one. I tried several passwords and they were incorrect. so it disable my phone and gave the message to contact itunes

You downloaded this blacklist app from the iTunes app store?
You must restore your iPhone with iTunes.

TS3297 the iTunes store is making me answer security questions that I don't know the answer to and it won't let me purchase music if I don't answer the questions so what should I do?

Please help me I just purchased an iTunes card and I want to use it immediatly

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if the instructions on this user tip helps you get them reset : https://discussions.apple.com/docs/DOC-4551

I forgot my rescue email and cannot change my password because I need t answer security questions that I don't know the answer to! I need help!

I can't change my password! I don't know the answers to my security questions and the recuse email I put in years ago may not even exist. I need help!

You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(107060)

Can someone please assist me. I was given an iPod 3G as a gift and I tried to download various apps and it told me that my iPod needs to be iOS 7 or more but I checked and my iPod is at its latest upgrade which is 6.1.6, how can I get those app?

Can someone please assist me. I was given an iPod 3G as a gift and I tried to download various apps and it told me that my iPod needs to be iOS 7 or more but I checked and my iPod is at its latest upgrade which is 6.1.6, how can I get those app?

See a a version compable with your iPod is available:
Starting when iOS 7 was released, Apple now allows downloading the last compatible version of some apps (iOS 4.2.1 and later only)
App Store: Downloading Older Versions of Apps on iOS - Apple Club
App Store: Install the latest compatible version of an app
You first have to download the non-compatible version on your computer. Then when you try to purchase the version on your iPod you will be offered a compatible version if one exists.
Also, if you have iOS 6.1.6 yo have a 4G (has cameras). A 3G does not have cameras and can only go to 5.1.1

I am trying to download an app and keep getting this error message: "Could not sign in. An unknown error has occurred" keeps popping up.

This is a question for a mini iPad...
I am trying to download an app and keep getting this error message: "Could not sign in. An unknown error has occurred. I have tried shutting down and restarting. I've tried changing the password. I get the error message with free and not free apps. Any suggestions on how to fix?

Reports are that this is a problem with the iTunes Store that they're working on. Some people have had success after signing out of their account and back in. If that doesn't work for you, wait a few hours or perhaps until tomorrow and by then they may have the problem sorted out.
Regards.

I try to download an app, and it says that there is an error in the app , Ive tried to download other apps and i get the same error. can someone help?

I try to download an app, and it says that there is an error in the app , Ive tried to download other apps and i get the same error. can someone help?

You need to reinstall the App Store.
Use Lion Recovery to do that.

Is itunes store down its 9:36 date is saterday march 24 and im trying to download a app and up date a app and after it goes to sleep and i come back on to my ipod touch 4th gen it make me type in my pass word so basicly its not donlading

is itunes store down its 9:36 date is saterday march 24 and im trying to download a app and up date a app and after it goes to sleep and i come back on to my ipod touch 4th gen it make me type in my pass word so basicly its not donlading

Can't connect to the iTunes Store
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors | iPad Insight

HT4483 Trying to download previous apps and videos from previous lost ipod to recently purchased ipod

Trying to download previous apps and videos from previous lost ipod to recently purchased ipod

Holmes girl wrote:
Trying to download previous apps and videos
Make sure you are using the Apple ID that made the Original Purchase/Download.
More Info here > http://support.apple.com/kb/HT2519

HT4061 my security answer is require to make download on app and i dont remember answer, what i can do?

my security answer is require to make download on app and i dont remember answer, what i can do?

Try to reset the password for your Apple ID, use this link to reset the password for the Apple ID.

HT1311 I have just tried to download an app and my itunes has changed my country to Auckland, can this be changed without me entering my card details again.....why has this changed without me doing it?

Hi, I have just tried to download an app and my itunes has changed my country to Auckland, can this be changed without me entering my card details again.....why has itunes changed this without me doing it?, or is it a problem with io7? as all fine prior to upgrade.

See > Change your iTunes Store country
Here > http://support.apple.com/kb/HT1311
Settings > iTunes & App Stores > Apple ID: > View Apple ID > Country/Region = Change Country / Region

TS2446 I tried to download an app and it made me answer security questions that I didn't know now I'm locked out of my apple ID till I get them right what do I do?

Similar Messages

Maybe you are looking for