TS2972 Music did not finish downloading
My music that was being transfered from an old computer didn't finsih downloading all the way into my new library and a new computer. It shows that it is in my library but to the left of it, there is a circle. When you hover over that circle it shows an X. It won't let me delete any of the music that this next to it. What do I need to do?
Please send email to [email protected]
it should resume downloading the next time you open up itunes
Similar Messages
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Purchased an audiobook but it did not finish downloading
The purchase did go through. However, it did not finish downloading. When I click downloads in the itunes store it says there are no active downloads. When I go to audiobooks the book is there but it will not play.
Hello Arnold93,
I found this in one of the old post by
King_Penguin
Re: Audiobooks do not show as Purchased in iTunes 23 Sep, 2013 1:52 PM (in response to GwenS57)
Audiobooks are currently a one-time only download from the store, so they won't show in the Purchased tab - I believe that they are all supplied to Apple by audible.com, so I assume that it's them that are requiring the one-time only download. Do you have copies of them on your computer's iTunes library (they will be in the Books part of your library if you do) or on your backup of your downloads which you can use to sync them to your iPad ? If you don't have a copy of them anywhere then you can try contacting iTunes Support and see if they will grant you a re-download : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Hope this answers your question. -
I downloaded the movie Battleship yesterday and tried to watch it but I could only watch half of it because it did not download all the way, well this morning it finished downloading with 10 hours left to watch the movie but I will not be able to watch it in that time frame because I have classes until later tonight so I was wondering if the rental time can be extended without me having to pay for the movie again since I did not get to watch it all when I tried to?
Contact iTunes Customer Support and ask them.
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Movie Did Not Finish Download...Just Stuck!
I have downloaded Pearl Harbor and it has gotten to 1.52 of 1.76 GB's and it has just quit. It is still displayed, but the remaining time has gone away. I have checked for purchases, disable antivirus software, and even run the Windows Config. It's basically just stuck, what should I do? Please help!!
Look for a folder called "Downloads" in your iTunes Music folder. If there is such a folder, look for files that would be the partial download and delete those, so that the download starts over from the beginning. Then try again using the "Check for Purchases" command under the iTunes Store menu.
If that doesn't work, contact the iTunes Store customer support department through the form at the bottom of this web page and explain the problem to them.
Hope this helps. -
TV season did not finish downloading
Hello, I just tried downloading a TV show season for the first time. It downloaded the first 3 episodes and then quit. i am not sure on how to retrieve the rest of the season that I paid for. This was a very discouraging experience. I hope that there is a simple answer. Any help would be very appreciated!
it should resume downloading the next time you open up itunes
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When i go into web browser I get PagePlus. When I ht home I get PagePlus. It is not in my Programs to uninstall it. Do I have to totally uninstall Mozilla?
Hello RTM58,
I'm sorry you haven't heard back about your ticket. The representative that opened the ticket is notified when it is completed, but we can check the status for you now. Please feel free to send me a direct message after you accept my follow request and send me a request. You can also dial 800-922-0204 and review the ticket with a technician.
AndreaS_VZW
Follow us on Twitter @VZWSupport -
Download on purchased item did not finish
i recently purchased an album that contained bonus material(videos)
...when the download was almost finished, an error occured and itunes was no longer responding and my computer closed the program...two of the videos(bonus material) did not finish downloading...how can i continue the download of this album.
i already tried "completing my album" ..but that option is having me re-purchase the album.Store>Check for Available Downloads
If this fails:
http://support.apple.com/kb/HT1933 -
HT204406 I just downloaded music from Itunes Store but all of the music did not download.
I just downloaded music from Itunes Store but all of the music did not completely download.
You could try emailing iTunes support, giving them your order number, etc. or you could just take the hit and pay the 99p. I know what I would do.
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im trying to download itunes 10.5 but keep getting error message that says: There is a problem with this Windows Installer package. A problem run as part of the setup did not finish as expected. Contact your support personnel or package vendor. I am using windows XP 32 bit, all the other computers in my house downloaded just fine, no problems, however this is the computer my iphone is set up to, ive tried doing a virus scan, windows update, downloading other things, updating everything possible, everything works fine, its just itunes that wont download, anyone have any other ideas?
Yes, I had found a similar solution also. I'm running XP Pro, SP3. I went Control Panels/ Add-Remove programmes/apple software update/ change/ repair. Then run the 10.5 exe.
While the programme updated from version 8 of iTunes, my new iTunes is now a mess. Not all of my music was in the same folder previously but it all showed up on iTunes. Now many albums have been left out, some have only a few tracks and some have two copies of some tracks as well as having other tracks missing. I haven't begun to work on that. -
I have attempted to upgrade my iPad which is necessar to downloan an app I want (My Radar). The iTunes on my computer will not process the upgrade of 10.5 without message: "There is a problem with this Windows Installer Package. A program run as part of the set up did not finish as expected. Contract your support personnel or packae vendor." ..... Little old lady needs help, my iTunes "appears to be 10.5 on my PC; however, will not upgrade my iPad. I have BitDefender as the "protector" on my PC if that is the issue.
Go to support.microsoft.com/fixit
In section 2 click on: Install or upgrade software or hardware
Then click on the title in section 3: Fix problems with programs that cannot be installed or uninstall
This link may get you there: http://support.microsoft.com/mats/Program_Install_and_Uninstall/
Let it run and then try to download it again -
Each time I attempt to download the new itunes 10.5 I keep getting the following error message:
Product: Apple Software Update -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action SoftwareUpdate_UnregServer, location: C:\Program Files\Apple Software Update\SoftwareUpdate.exe, command: /UnregServer
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Any Ideas of how to solve this one?After reading all these posts, one by one did not resolve my problem until I got the very end. Regardless of what step would resolve your problem, these are the steps I would recomment to everyone for a what seems to be a safe and fool-proof upgrade to iTunes 10.5.
1. Stand alone upgrade to the latest Quicktime version
2. Go to control panel and "change" then select repair to the following applications in the order specified by the post on Oct 27. (Notice I skipped Quicktime because it had been upgrade manually,and Bonjour did not have a "repair" option)
iTunes; Apple Software Update: Mobile Device Support; Apple Applications Support
Some of these applications may not appear if they do not apply to your configuration (no iPhone, or no iPad, or other apple devices).
Once all updated, I did not need to restart nor launch any applications, I simply went straight into the 10.5 upgrade, and where it normally got stuck, this time the installation continued for a while longer until it completed successfully.
Great work everyone who contributed! Thank you very much! -
When I try to download iTunes 10.5, I keep getting the message "There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected." Therefore I can't update my iTunes to the new version. How can I solve this? I don't want to pay for technical support as this seems to be a problem with the iTunes package Apple is providing itself by that message.
Hello, hartadrian.
I would recommend attempting to repair the Apple Software Update via the steps below. Once processed attempt to download, update or install iTunes 11.
How to repair Software Update for Windows
http://support.apple.com/kb/TA24326
If you are still experiencing the issue, completely remove all components of iTunes in the order specified of the article below. Once this has been processed, attempt to download and install iTunes 11.
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
If you experiencing errors when removing components of iTunes, follow the steps in the article below.
"The feature you are trying to use is on a network resource that is unavailable" alert when removing Apple software in Windows
http://support.apple.com/kb/TS3704
Cheers,
Jason H. -
Hi all,I have just purchased new iphone but have difficulty in completing the itunes download with message : problem with Windows installer package. A program run as part of the setup did not finish as expected.
Would appreciate help...its driving me up the wall!!Perhaps let's first try updating your Apple Software Update.
Launch Apple Software Update ("Start > All Programs > Apple Software Update"). Does it launch and offer you a newer version of Apple Software Update? If so, choose to install just that update to Apple Software Update. (Deselect any other software offered at the same time.)
If the ASU update goes through okay, try another iTunes install. Does it go through without the errors this time? -
I can't download the new version of iTunes. Halfway through the installation a pop up window appears saying, "There is a problem with this Windows installer package. A program run as a part of a set up did not finish as expected. Contact your support personnel or package vendor.
Got exact same problem, was told to delete all old apple, quick time and bonjoir from computer then it would work. I use a programme called malware bytes and this takes everthing out of your computer right down to the roots but unfortunately I still have same problem
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Am getting a message when downloading latest iTunes upgrade:
"There is a problem with this Windows Installer Package.
A program run as part of the setup did not finish as expected"
It doesn't give me any specific information about what or where the problem is.
Any SuggestionsRepair your Apple Software Update.
Go to START/ALL PROGRAMS/Apple Software Update. If it offers you a newer version of Apple Software Update, do it but Deselect any other software offered at the same time. Once done, try another iTunes install
If you don't find ASU in All Program, go to Control Panel, Add & Remove programs and repair it.
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