TS2988 I purchased a ringtone and it is not visible in my cloud, etc, but when I try to purchase it again, it says that I have already purchased it. Where can I recover my ringtone?

I purchased a ringtone and it is not visible in my cloud, etc, but when I try to purchase it again, it says that I have already purchased it. Where can I recover my ringtone?

Try Here > https://discussions.apple.com/docs/DOC-3792

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I purchased a ringtone and it is not visible in my cloud, etc, but when I try to purchase it again, it says that I have already purchased it. Where can I recover my ringtone?

I purchased a ringtone and it is not visible in my cloud, etc, but when I try to purchase it again, it says that I have already purchased it. Where can I recover my ringtone?

Try Here > https://discussions.apple.com/docs/DOC-3792

I installed the Dreamweaver trail 5 days , but my computer restored and now its gone and when i try to download it again it says that i have got it.. how do i re install the trail?

I installed the Dreamweaver trail 5 days , but my computer restored and now its gone and when i try to download it again it says that i have got it.. how do i re install the trail?

Run the cleaner tool and try again.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Mylenium

I already have installed Ai, Lr an Id, but when I try to use it the software says that the Proof period is over, and then ask me for a Serial Number of 6 digits. otherwise It offers to me to purchase a new subscription. BUT I ALREADY PAY 2 MONTH of THIS P

I already have installed Ai, Lr an Id, but when I try to use it the software says that the Proof period is over, and then ask me for a Serial Number of 6 digits.
otherwise It offers to me to purchase a new subscription. BUT I ALREADY PAY 2 MONTH of THIS PLAN!!!!!!
I want to USE the products….CAN YOU HELP ME????
regards,
Leticia
There aren´t an email, a phone number, a chat or a place to find helpful. I live in Argentina, where I can find a solve to my problem?

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
If you really want to cancel, You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

HT5625 My daughter and I were both on same Apple ID. We are trying to change hers but when we do, it says her email is already associated with an Apple ID but when we try to get the password, it says that it could not be verified. How do we correct this?

My daughter and I were both on same Apple ID. We are trying to change hers but when we do, it says her email is already associated with an Apple ID but when we try to get the password, it says that it could not be verified. How do we correct this?

Not from your end. Click here and ask the iTunes Store staff for assistance.
(126716)

App says that I have already purchased juice cubes and will download automatically but will not download.

my son keeps wanting me to open the Juice Cubes app. It says that it has already been purchased and will download now with no additional charge. It doesn't do anything. I can't open it. He's got autisim and has a hard time understanding why this is happening. Please help so this mother can have some peace. Lol

Not sure what else to suggest, logging out, closing apps, soft-reset, logging back in, fixes a number of things - I've done a quick search on here and I can't find any fixes, hopefully if somebody else reads this and knows what to do then they will post.
I seem to be able to download the app here in the UK, and delete and redownload it. You could try contacting iTunes Support and see if they can see any problems with your account that is affecting the redownloading of that app (but it might take 24 hours for them to reply, and they not suggest anything new ; except for possibly resetting your iPad back to factory defaults which is probably not advisable apart from as a last resort, you may not be able to redownload everything from the store as rights-holders occasionally remove items) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Had you made any in-app purchases within the app and/or have progress in the app ? You could try creating a new account (you will need to use a different email address as its primary email address) and see if you can download it with that account - but as apps are tied to the account that downloaded them any in-app purchases/progress from your existing account will not show if you download the app on a different account.
Creating an account without giving credit card details : Create an iTunes Store, App Store, or iBooks Store account without a credit card or other payment method
Redownloading an account's past purchases can tie a device to that account for 90 days (though that should only affect redownloading, iTunes Match and automatic downloads), so if you do create a new account and you can download the app then if it gets deleted (you can prevent apps being deleted via Settings > General > Restrictions > Deleting Apps 'off') you may not be able to redownload it - or if you do it may tie your iPad to that account for 90 days : iTunes Store: Associating a device or computer to your Apple ID.

HT204266 I have a balance on my iTunes gift card but when I try to redeem it, the message says the code has already been used and won't let me go on

I have a balance on my gift card but can't redeem it. When I enter the requested code the message says it has already been used. How do I redeem the amount left on my card?

Hi Rosemarie316,
If you are having issues redeeming your gift card, the following article will help:
iTunes Store: Invalid, inactive, or illegible codes
If you're still unable to redeem your code after verifying the characters in the code, you'll need to contact iTunes Store Support for help. You'll need to provide a digital image of the front and back of the gift card as well as the sales receipt for the purchase of the gift card.
Contacting iTunes Store Support
Go to the iTunes support page and select your iTunes country.
From the iTunes support page, choose Contact Support on the lower-left side of the page.
Follow the instructions to get iTunes Store support assistance.
I hope this information helps ....
Have a great day!
- Judy

HT1657 I rented a movie from the iTunes Store, downloading to my iPhone 5, but after it downloaded, it's completely disappeared from my iPhone. I've been charged for the rental and when I go to rent it again, it says that I've already rented it

Hi - I rented a movie from iTunes and was charged for the rental. It downloaded to my iPhone 5 over wi-fi as usual, but on completion of the download, it then didn't appear in my movies app on the iphone. I can't find it either on iTunes in my account on my computer. But iTunes seems to think that I've already downloaded it, but I can't find it anywhere or watch it. Help! I've downloaded and watch plenty of movies before - this is a first. I've tried re-renting it, but it tells me that I've already rented it and if I download it again, I'll be charged a second time.
Help - anyone out there had the same problem or better still, have a solution????

I had the same issue with my apple tv 3rd generation. I rented Sinister and selected the "rent and watch now" option. Half way through the movie I accidentally pressed the menu button. When I looked for the rented movie on my apple tv I could not find it. Not even above the movie pannel where "purchased" and "top movies" comes up on the main menu. the apple tv suggests to go to settings>downloads but I don't have that option. I did go to settings> itunes store> check rentals but that didnt work either. It took too long to even check. Thank you because this SOLUTION worked great.
SOLUTION: How to reset apple tv 3 3rd generation to view rented movies:on the apple tv remote: press and hold "menu" to go to the main menu. Select SETTINGS> GENERAL >RESET >RESET ALL SETTINGS. After the apple tv resets, input all your information again and your rented movies should be visible when you cruise above the "movies" section. THANK YOU!!
Apple needs to solve this issue because honestly it took me 3 hours and a half to watch a movie that only lasted 2 BECAUSE I wast trying to solve the issue, reseting and all. blahh.

I want to download a free app but, when I'm about to finish it, it says that I have a problem with the billing and that I have to provide valid credit card info to continue...

The thing is, I've never used my credit card to buy a thing on the app store... and when I go to the purchase history, there's nothing...
I've tryied to change credit cards, and I always calls invalid, that I've got the numbers wrong... but I've put them right...
what should I do?

Hello Snoweagle57,
It sounds like you are trying to download a free app, and when prompted to enter a credit card it is declined. I would use this article to go into iTunes and change your payment method to None:
Change or remove your payment information from your iTunes Store account (Apple ID)
http://support.apple.com/kb/ht1918
If you are unable to select None, the following article may help you determine why:
Why can’t I select None when I edit my Apple ID payment information?
http://support.apple.com/kb/ts5366
Thank you for using Apple Support Communities.
Take care,
Sterling

Firefox is working fine for things like argos/normal browsing but when we try youtube or stardoll then it says that firefox has a problam and shuts down

Firefox is working fine but there's a problem with YouTube and stardoll when you access these sites it tells you that there is a problam and firefox shuts down to prevent any damege

But I can't... find... it... It's not there.
Unless you're talking about the entire Mozilla Firefox folder (which isn't what the thing you copied says,) there is no installation folder.

HT1420 I bought "Blue Ocean Strategy" in audiobook format. I have authorized 2 computers and when I try to play it. It says that I have authorized 5 computers already. I deauthorized all of then and authorized 2 again and still get the same problem.

Am I renting the music and audio books or am I buying from Itunes?

For some stupid reason, you need to deauthorize your old computers, everytime this question comes up!!! Had the same problem.

I updated my iPod and it erased everything i had on it. How do i retrieve the songs that i bought from the iTunes store? when i try to download/buy them again they tell me i have already purchased them do i want to buy them again?

I updated my iPod and it erased everything i had on it. How do i retrieve the songs that i bought from the iTunes store? when i try to download/buy them again they tell me i have already purchased them do i want to buy them again? I have authorized my computer but none of them are in my music now.

You buy one and only one download.
It is your responsibility to move/copy/backup your music.
Certainly you did not update your ipod without making sure that you had transferred anything purchased on the ipod to your computer and included it in your regular backup copy of your computer.

I keep getting notified I have an update available but when I try to update I get the following msg ,"You have updates available for other accounts". I only have one account with apple and purchased the software when I got my macbook in Aug 2012.

I keep getting notified I have an update available but when I try to update I get the following msg ,"You have updates available for other accounts To update this application, sign in to the account you used to purchase it.". I only have one account with apple and the software was preinstalled when I purchased my macbook in Aug 2012 with that account. Has anyone had this problem or know how to find out what account apple needs?

You log into the App store using the same Apple ID you used to set the computer up, verify that none of your apps are hidden and that they have all be accepted and then download and install the update
for help contact the App store support - link is on the right ot the App store window
LN

I have upgraded to Lion, and want to upgrade my iPhoto 8.1.2, but when I try it says it was not purchased at a MAC Apple store, which it was. Then it asks if I want to buy 9.2.3, and I say yes. It responds with Product Distribution file can't be verified

I have upgraded to Lion, and want to upgrade my iPhoto 8.1.2, but when I try it says it was not purchased at a MAC Apple store, which it was. Then it asks if I want to buy 9.2.3, and I say yes. It responds with Product Distribution file can't be verified. Maybe damaged or not signed. How do I get this fixed, so I can download the new iphoto's that are available.

How did you move your iPhoto library to the new system? the recommended way is Connect the two Macs together (network, firewire target mode, etc) or use an external hard drive formed Mac OS extended (journaled) and drag the iPhoto library intact as a single entity from the old Mac to the pictures folder of the new Mac - launch iPhoto on the new mac and it will open the library and convert it as needed and you will be ready move forward.
LN

I have downloaded a book in iBooks and it shows that the purchase has gone through, but when I try to open the book it says it can't access the content.

I have downloaded a book in iBooks and it shows that the purchase has gone through, but when I try to open the book it says it can't access the content.

Downloading past purchases from the App Store, iBookstore, and iTunes Store

TS2988 I purchased a ringtone and it is not visible in my cloud, etc, but when I try to purchase it again, it says that I have already purchased it. Where can I recover my ringtone?

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