TS3274 Error message 5000 received when trying to update ipad software

How do I resolve this error message 5000 received when trying to update ipad software from my computer?

iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
 Cheers, Tom

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