TS3297 Can get on iTunes but carnt download an app cause there was a problem with my last purchase
Could get apps up until last nite now it says carnt purchase any cause of an app I av all ready purchased
Contact iTunes customer support.
We're all users like yourself and as such have no access to your account.
Similar Messages
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I Recently purchased a book from iTunes and according to my bank account the payment was successfull but now when I try to sownload anything it says there was a payment issue with my last purchase! How do I fix this? Do I have to pay again??
Contact the store support staff at: http://www.apple.com/emea/support/itunes/contact.html for help.
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I am trying to download FREE apps but I can't download any without billing information. Showing up and saying there was a problem with a recent purchase and when I put credit card details it is saying its declined, help? I can't download no apps until this is fixed?
This is happening to me too. I'm looking for anyway to fix this its getting very annoying not being able to update apps.
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Everytime I try to download a new app it says that there was a problem with a previous purchase and then it said that my card was declined
These are user-to-user forums, nobody on here will know what the problem with the previous purchase might be.
Does the name and address on your credit card match exactly the name and address on your iTunes account, and have you checked with your card issuer to see if they are ones who are declining it ? You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
When I log into my acc it ammediatly says there's a problem with my last purchase and to go to my purchase history to clear it. When I hit continue its suppose to take me to the history but it just loads then says cannot connect
the itunes says that it knows that there isan ipod there, but it doesnt recognize it. I have reset the ipod, restarted my computer, and reinstalled itunes.
Doublechecking. Have you tried a complete uninstall of both iTunes and all the other related software components (Apple Mobile Device Support, Apple Application Support, etc ...) and then a reinstall? If not, try the instructions from the following document:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8 -
I recieved an error message during the purchase of an album, stating there was a problem with the apple store purchase. It led me to believe that the purchase did not go through, aas it never downloaded. A susequent purchase did go through and downloaded. How dod I retrieve the lost purchase?
Have you received email receipts for them and/or do they show in your purchase history : http://support.apple.com/kb/HT2727
They might just be temporary holding charges which will disappear off your card within a few days or so.
If they do appear in your purchase history then you can try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work (or if they are 'proper' charges but nothing appears on your history) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
For your credit card not being accepted (it is a credit card, not a debit card ?), then is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
TS1702 Can't download free apps the iPad says there was a problem with a previous purchase
Can't download free apps message says problem with previous billing purchase
That can mean that you have an outstanding balance in your account. Have you logged in and viewed your account?
You can contact iTunes.
Apple - Support - iTunes - Contact Us -
iTunes account says. "Problem with precise purchase". Will not accept any payment method! Any help?????
it means you have a past balance due to apple
see http://support.apple.com/kb/HT2727?viewlocale=en_US
redeem a gift card in itunes store for more than the balance you owe. Then you can enter your cc info
Peace, Clyde -
Can anyone help me out? Prease?
Sounds like you have a negitive balance from the last pourchase (you owe Apple money). Add a valid payment method to your account.
Contact iTunes if you need more information.
Apple - Support - iTunes - Contact Us -
I am trying to update my phone so I can save my info on my old phone & get a new phone, but I get a error that says "There was a problem with downloading teh software, the network connection timed out.." HELP! Not sure what my settings shoud be...
I never updated anything until now...I want o update my iPhone to the newest version, but i do not want ot loose all that I have on this phone. I was told I needed to update the operating systems so i can put things into the cloud for transport to new phone, but I am just not sure how to do this..Can you help out here??Dear Jody..jone5
Good for you that can't update your iphone because I did it and my iphone dosen't work for example I can't download any app like Wecaht or Twitter..
Goodluck
Atousa -
when i try to update my itunes on my pc i keep getting the messaage that there was a problem with the installer and it could not finish. how do i fix this? i`ve tried to download 3 times already.
Hi
I've got a similar problem. iTunes v10.2 worked fine, but when I tried to update it to 10.5 I got a 'Bonjour' error. I eventually solved that but I still couldn't upgrade to 10.5, so I deleted every single Apple, Quicktime, iTunes, etc file on my PC using Revo Unistaller (because the normal Windows Add/Delete programs wouldn't work) but now, when I install the latest iTunes version from scratch (on XP SP3), it says: "the installer encountered errors before it could be configured.... your system has not been modified"
Any ideas?
Rick -
My downloaded song stops suddenly halfway through. I assume there was a problem with the download. Can I download the file again?? Will I have to purchase the song again?
You need to delete the current copy of the broken track from your library before it will be offered up for download. It may help to close and reopen iTunes.
If the problem persists and you can't get a good version of the file contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
tt2 -
How do I fix the compatibility issue between my iPhone 4S with iOS 7 and my Pioneer car stereo? There was no problem with iOS 6, but now I get a message saying "this device is not compatible" and so I can't use Netflix for example. How do I fix it?
This is a typical response from the manufacturer. Did you try the fix that Lawrence mentioned. When Apple or any other phone manufacturer update phone software, they have the latest Bluetooth installed. It is usually the problem with the radio manufacturer that they devices are using the older Bluetooth protocols. You can try this support document http://support.apple.com/kb/TS3581 and see if anything there helps, but generally it requires the radio manufacturer to update their firmware.
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I can't start AE. Ae always shuts down. There is a Problem with the "AEDynamiclinkServer". I tried everything. But it doesn't work. How do I get AE back to work?
What "everything" have you tried?
What exact version number (down to the last decimal) is your AE?
What OS are you using?
What are your other system specs?
When did it work last? What happened between then and now?
FAQ: What information should I provide? -
i cannot transfer some videos to my iphone 3gs. the file is in MPEG4 format. i can view in itunes but cannot be transfered to iphone. Please help me with this problem.
In iTunes, Advanced>Create iPod or iPhone version
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