TS3297 I have a ballance on an ITunes card, it shows up in ITunes, but it won't let me purcas with it. ? How can I use my ballance
How come ITunes won't let me use the ballance from an ITunes card to purchase music? It keeps asking me for my credit card info when I have a ballance that shows up when I sign into ITunes.
Morning BBunny495,
Thanks for using Apple Support Communities.
When you buy an album on the iTunes Store:
Gift certificate, prepaid card, and allowance credits are used first.
If your gift certificate, prepaid card, or allowance credit is less than the total cost of the purchase, your credit card is billed for the remaining balance.
http://support.apple.com/kb/HT5582
You can create an itunes store account that does not ask for credit card.
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
http://support.apple.com/kb/ht2534
You can edit your payment type or credit card information by following the steps in this article.
iTunes Store: Changing account information
http://support.apple.com/kb/ht1918
Best of luck,
Mario
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Thanks for the question. Let’s check your purchase history to see if we can redownload these songs from there:
iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
If you continue to have issues, feel free to report a problem with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thanks,
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