TS3367 Contact not available

I own an iphone 5. The facetime on my phone is not working. Every time I try to make a video call it just shows that 'the person is not available for facetime' even though she actually is. I wasn't having this problem before, been having it only for the last week. What should I do to rectify this problem? Thank you.

Try a reset: Hold down the home button along with the sleep/wake button until you see the apple, then let go. If this doesn't work, try Settings > General > Reset > Reset network settings

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