TS3694 iphone5 is in recovery mode and when i try to reboot it on itunes it keeps coming up with error 21

iphone5 is in recovery mode and when i up date it on itunes it keeps coming up with error 21.

These errors typically occur when security software interferes with the restore and update process. Use the steps to troubleshoot security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See the steps under the heading "Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store." If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.

Similar Messages

  • I have a ipod touch 4 gen with 8gb but it is stuck in recovery mode and when i try restoring it it says cannot restoe then error 1604 what do i do

    i have an ipod touch 4g with 8gb but it is stuck in recovery mode and when i try to restore it an error pops up saying that the ipod ipod can not be restored then the number 1604 pops up how do i fix it

    Error 1604
    This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
    If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
    Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
    Restore and wait for the error.
    When prompted, click OK.
    Close and reopen iTunes while the device remains connected.
    The device should now be recognized in Recovery Mode again.
    Try to restore again.
    If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
    http://support.apple.com/kb/TS3694#error1604

  • My 4s is stuck in recovery mode, and when I try to restore it I get a message that the device is not connected

    My 4s is stuck in recovery mode, and when I try to restore it I get a message that the device is not connected

    Hi, are you doing it through Settings or via iTunes? If doing it through Settings, try plugging it in via USB and updating with iTunes. Hope this helps.

  • My phone is on recovery mode and when i try to restore it then it shows device is not eligible for the request

    my phone is on recovery mode and when i try to restore it then it shows device is not eligible for the request

    Hi, are you doing it through Settings or via iTunes? If doing it through Settings, try plugging it in via USB and updating with iTunes. Hope this helps.

  • My iphone is in recovery mode and when i try to restore it, its doesn't go all the way threw the happen right after i try to upgrade my phone. what do i do HELP ME!!!

    my iphone is in recovery mode and when i try to restore it, its doesn't go all the way threw this happen right after i try to upgrade my phone. what do i do HELP ME!!!

    Hi, are you doing it through Settings or via iTunes? If doing it through Settings, try plugging it in via USB and updating with iTunes. Hope this helps.

  • IPod is in Recovery Mode and when I Try to connect my itouch it says it cannot connect because it is locked with a password, but I cannot unlock it since it is in recovery mode! Help!! Pleaseee

    iPod is in Recovery Mode and when I Try to connect my itouch it says it cannot connect because it is locked with a password, but I cannot unlock it since it is in recovery mode! Help!! Pleaseee

    Try putting it in DFU mode and then restore.
    Basic troubleshooting steps  
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

  • TS3694 My phone keeps freezing, the apple sign appears on the screen and then it freezes again and repeats itself.. has anyone had this before? it's also not letting me restore it from iTunes, it keeps coming up with error (9) or error (14).. help?

    My phone keeps freezing, the apple sign appears on the screen and then it freezes again and repeats itself.. has anyone had this before? if so, what is it? & it's also not letting me restore it from iTunes, it keeps coming up with error (9) or error (14).. help?

    Hi there Holly N,
    You may find the troubleshooting steps in the article below helpful.
    Resolve specific iTunes update and restore errors
    http://support.apple.com/kb/ts3694
    Configure your security software
    Related errors: 2, 4, 6, 9, 1000, 1611, 9006, 9807, or 9844. Sometimes as a result of this issue, a device might stop responding during the restore process.
    Check your security software and settings, which can block ports and prevent connection to Apple servers during update and restore.
    -Griff W. 

  • I just got an iTouch and whenever I try to sync it to iTunes it keeps poping up with a message that says something like "cannot sync or read file". What should I do?

    I just got an iTouch and whenever I try to sync it to iTunes it keeps poping up with a message that says something like "cannot sync or read file". What should I do?

    Is the error message:
    "Attempting to copy to the disk <iPod name> failed. The disk could not be read from or written to."
    if it is try:
    http://support.apple.com/kb/HT1207
    If not, what is the wording?

  • Tried updating my iPad mini to iOS 8, it went into recovery mode and when I try to update then restore it on iTunes it says the download will last 300  HOURS and then it says something like "Connection failed"?

    I tried uppdating my ipad then it went into recovery mode. I thought "oh no problem, my phone has done this before". So, I hooked it up to iTunes and started to restore/update it, but when the update began, it said it would take 24 hours to download. Already abnormal. Then, the number kept rising higher and higher until it got to 300 HOURS. Then, once it reaches a certain 300, it says "connection failed. please check to see that you have a working connection or try again later" or something like that. So, my iPad is now stuck in recovery mode and I can't exactly talk to people now. What do I do?

    Hello aZaa4401
    Sorry to hear about your issue. I would start your troubleshooting with the article below to check to settings of your computer to make sure your connection is good to the iTunes Store.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Regards,
    -Norm G.

  • My iphone 4 is stuck on recovery mode and when i try to restore it, it says theres no space available

    I'm trying to restore my iphone but since my iphone is full it won't let me do it and it's stuck on recovery mode

    mirandacampos wrote:
    I'm trying to restore my iphone ...it won't let me do it ... it's stuck on recovery mode
    See Here  >  http://support.apple.com/kb/HT1808
    You may need to try this More than Once...  Be sure to Follow ALL the Steps...
    Take your time... Pay particular attention to Steps 3 and 4.

  • HT3529 my iphone is in recovery mode and when i try restore it it says error

    my iphone has the plug into itunes symbol on it, and when i plug it into itunes it says to restore it so i click restore and it gets half way through then it says error. i cant get onto my phone without restoring it. what do i do ? help!!!!!!!!!!!!!!!!!

    Hi folks, just yesterday i can restore my iphone 4 that have a problem when i restore from itunes, when i do the restore from itnes, always showed me the following error:
    01:41:37.0017] Depth:0 Error:AMRestorePerformRestoreModeRestoreWithError failed with error: -1
    [01:41:37.0017]    Depth:1 Error:The operation couldn\U2019t be completed. (AMRestoreErrorDomain error -1 - Failed to handle message type StatusMsg)
    [01:41:37.0017]       Depth:2 Error:The operation couldn\U2019t be completed. (AMRestoreErrorDomain error -1 - failed to update device firmware)
    [01:41:37.0017]          Depth:3 Error:The operation couldn\U2019t be completed. (AMRestoreErrorDomain error -1 - ramrod firmware update failed)
    [01:41:37.0017]             Depth:4 Error:The operation couldn\U2019t be completed. (RamrodErrorDomain error 1004 - update_baseband: failed to perform next stage)
    [01:41:37.0017]                Depth:5 Error:Exception at :0:
    [01:41:37.0017]           - kBBUReturnTimedOut(8)/16: Pinging timed out
    what I did was this: just when I will finish the process, when the status bar is at the end in the firmware, only put the sim card and go back to take out, I do this like 4 or 5 times and the process restoration ends so well. This method I tried it 2 times and 2 times worked. I spent like 10 hours trying to restore iphone without results, until I started watching the logs and the key is when you are upgrading the firmware sends a command to answer yes. And I hope this helps.
    This is the line of the log that appears and when the restoration is correct:
    amai: AMAuthInstallBasebandHandleUpdaterStatus: commandAccepted: YES
    Regards.

  • HT1349 hi, i am trying to enable my sons disabled ipod touch after he changed the passcode and forgot about it. I can get it into dfu mode but when im trying to restore it using itunes it keeps tripping out with an error message saying could not be restor

    hi
    my son has disabled his ipod touch and has forgotton the pass code, i have followed all the websites and got it into dfu mode but when itunes is restoring it back to its factory settings it is telling me that there are about 35 hours to go and then an error message comes up saying a problem with uploading and that my network isnt working (which is wrong) and to try again......donr this about 10 times now and everytime get the same error message......any help would be much appreciated
    cheers
    Paul

    Ask him if he has 'jailbroken' the ipod touch. Some jailbreaking firmware resets it to Ipad firmware and so it is very difficult to restore as itunes simply doesnt recognise it for what it is. It's Apple's solution to try and stop mass jailbreaking.

  • Hi, please help me out, i tried to update my iPhone but got into recovery mode and when i try to restore it i got error 12, please help

    please help me to get rid of error 12, i can't restore my iPhone

    Okay i got the solution.Just reinstall the itunes again and the problem will be solved.

  • My iphone 5s is in recovery mode and when i try to restore it itunes says it cant because an unknown error can any one help ????

    help

    Hi annmarie186,
    If you are having issues restoring your iPhone, you may find the following articles helpful:
    Apple Support: If you can't update or restore your iOS device
    http://support.apple.com/kb/ht1808
    Apple Support: Resolve iOS update and restore errors in iTunes
    http://support.apple.com/kb/ts1275
    Regards,
    - Brenden

  • Hi, my iphone its in recovery mode and when i restore my iphone 5s loading show the blue screen and show note on itunes (unknown error 14) please i need your help please . thanks

    Hi, my iphone its in recovery mode and when i restore my iphone 5s loading show the blue screen and show note on itunes (unknown error 14) please i need your help please . thanks

    In the article Resolve iOS update and restore errors this is what it says about error 14:
    Check your USB connections
    Related errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4005, 4013, 4014, or “invalid response."
    If the USB connection between your device and computer is interrupted, you may be unable to update or restore.
    To narrow down the issue, you can also change up your hardware:
    Use the USB cable that came with your device, or a different Apple USB cable.
    Plug your cable into a different USB port directly on your computer. Don't plug it into your keyboard.
    Try a different computer.
    If necessary, resolve any further issues with the USB connection, then with your security software.
    If you're still seeing the error message, check for hardware issues by following the next section.

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