TS3694 itunes error (-42404) -- Okay, getting a little frustrated (but then again, who isn't a little frustrated?). I recently tried to upgrade iTunes software a few days ago but it failed. What is (-42404) error code mean?
itunes error (-42404) -- Okay, getting a little frustrated (but then again, who isn't a little frustrated?). I recently tried to upgrade iTunes software a few days ago but it failed. What is (-42404) error code mean?
I get the following:
(1) iTunes - The software required for communicating with iPods and mobile phones was not installed correctly. Do you want iTunes to try to repair this for you? Yes/No
(2) iTunes - The software required for communicating with iPods and mobile phones could not be repaired. Please reinstall iTunes if you wish to use these devices. OK
(3) iTunes error message - A required iTunes component is not installed. Please repair or reinstall iTunes. (-42404) OK
(4) iTunes error message - We could not complete your iTunes Store request. A required iTunes component is not installed. Please repair or reinstall iTunes. (-42404) There is an error in the iTunes Store. Please try again later. OK
Okay, so I decided to uninstall and reinstall. Funny, iTunes can be found in a program folder, but it does not show up in the programs list. I tried to look for it using the command prompt ("wmic" --> "product get name") but iTunes is not there either. Doesn't even show up in the registry to try to uninstall.
I just want to "properly" uninstall and reinstall iTunes (plus the other usual suspects, Apple Software Update, Apple Mobile Device Support, Bonjour, & Apple Application Support). If anyone out there has any suggestions, please help! (I'm running Windows Vista -- don't judge/laugh) :-)
Okay, feeling like an idiot, but will share so others don't have to. I rebooted my computer and that enabled iTunes to reappear in the programs list. Don't appear to be having the same problems as before (no error messages now). Problem solved!
Similar Messages
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My ipad2 says it can't connect to iTunes Store when I try to download something. I could do this a few days ago but not now. Anyone tell me why?
Try signing out then back in. Try again.
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iCal on my Macbook has always grayed the current date. iCal on my MacMini (both 10.5.8) never has until a few days ago but has since stopped. How can I get it to "shade" again?
At this point I think you should get Applejack...
http://www.macupdate.com/info.php/id/15667/applejack
After installing, reboot holding down CMD+s, (+s), then when the DOS like prompt shows, type in...
applejack AUTO
Then let it do all 6 of it's things.
At least it'll eliminate some questions if it doesn't fix it.
The 6 things it does are...
Correct any Disk problems.
Repair Permissions.
Clear out Cache Files.
Repair/check several plist files.
Dump the VM files for a fresh start.
Trash old Log files.
First reboot will be slower, sometimes 2 or 3 restarts will be required for full benefit... my guess is files relying upon other files relying upon other files! :-)
Disconnect the USB cable from any Uninterruptible Power Supply so the system doesn't shut down in the middle of the process. -
hi,
fewq days ago i updated my i pad to ios 6 by connecting it to the labtop , since that time my i pad is dead it doesn't want to switch on anymore the only message i get on the screen is a picture of wire connection with i tunes tried to connecting it hundred times with the labtop but without any response don't know what to doIf force restarting doesnt work, and your computer cant recognize it, I would suggest bringing it to the genius bar at an apple store so they can run diagnostics. This seems to be the last step, because the issue seems pretty serious.
Hope this helps! -
Interval Since Last Panic Report: 71031 sec
Panics Since Last Report: 1
Anonymous UUID: 9D35B10A-1B37-4E34-AC20-7DED70CCCC47
Tue Apr 19 17:44:39 2011
panic(cpu 2 caller 0xffffff80002d11f4): Kernel trap at 0xffffff7f80bf8f03, type 13=general protection, registers:
CR0: 0x000000008001003b, CR2: 0xffffff808ce25d20, CR3: 0x0000000000100000, CR4: 0x0000000000040660
RAX: 0x48f87d894cd58991, RBX: 0xffffff7f80bf8dbf, RCX: 0xffffff805abea100, RDX: 0xffffff80117aea08
RSP: 0xffffff805eb4bb40, RBP: 0xffffff805eb4bb60, RSI: 0x0000000000000002, RDI: 0xffffff7f80bf8dbf
R8: 0x00000000000005f0, R9: 0x0000000000000000, R10: 0x00000000000000a2, R11: 0xffffff80004f4f48
R12: 0x0000000000000008, R13: 0x0000000000000246, R14: 0xffffff805eb4bb30, R15: 0xffffff800b39e000
RFL: 0x0000000000010202, RIP: 0xffffff7f80bf8f03, CS: 0x0000000000000008, SS: 0x0000000000000010
Error code: 0x0000000000000000
Backtrace (CPU 2), Frame : Return Address
0xffffff805eb4b7e0 : 0xffffff8000204d15
0xffffff805eb4b8e0 : 0xffffff80002d11f4
0xffffff805eb4ba30 : 0xffffff80002e3f1a
0xffffff805eb4ba40 : 0xffffff7f80bf8f03
0xffffff805eb4bb60 : 0xffffff7f80bf9ab3
0xffffff805eb4bbd0 : 0xffffff7f80bfa7de
0xffffff805eb4bc10 : 0xffffff7f80dbf562
0xffffff805eb4bd10 : 0xffffff7f810630e5
0xffffff805eb4bdd0 : 0xffffff7f81063fac
0xffffff805eb4be80 : 0xffffff7f810646af
0xffffff805eb4bea0 : 0xffffff7f8105ddad
0xffffff805eb4bed0 : 0xffffff800053bdd4
0xffffff805eb4bf10 : 0xffffff800053b2b7
0xffffff805eb4bf60 : 0xffffff800053af5d
0xffffff805eb4bfa0 : 0xffffff80002c84f7
Kernel Extensions in backtrace (with dependencies):
com.apple.driver.AppleUSBEthernetHost(2.1.1)@0xffffff7f80bf8000->0xffffff7f80bf dfff
dependency: com.apple.iokit.IONetworkingFamily(1.10)@0xffffff7f80894000
dependency: com.apple.iokit.IOUSBFamily(4.2.0)@0xffffff7f80db7000
com.apple.driver.AppleUSBEHCI(4.2.0)@0xffffff7f8105a000->0xffffff7f81070fff
dependency: com.apple.iokit.IOUSBFamily(4.2.0)@0xffffff7f80db7000
dependency: com.apple.iokit.IOPCIFamily(2.6.2)@0xffffff7f8081d000
com.apple.iokit.IOUSBFamily(4.2.0)@0xffffff7f80db7000->0xffffff7f80df0fff
dependency: com.apple.iokit.IOPCIFamily(2.6.2)@0xffffff7f8081d000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
10J3331a
Kernel version:
Darwin Kernel Version 10.7.3: Sun Mar 6 13:37:56 PST 2011; root:xnu-1504.14.2~1/RELEASE_X86_64
System model name: MacBookPro8,1 (Mac-94245B3640C91C81)
System uptime in nanoseconds: 6478952055606
unloaded kexts:
com.apple.driver.AppleUSBUHCI 4.2.0 (addr 0xffffff7f8109e000, size 0x65536) - last unloaded 116249886802
loaded kexts:
com.apple.driver.AppleUSBEthernetHost 2.1.1 - last loaded 6152549328235
com.apple.driver.AppleHWSensor 1.9.3d0
com.apple.driver.IOBluetoothBNEPDriver 2.4.4f2
com.apple.driver.AGPM 100.12.31
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleHDA 2.0.2f10
com.apple.driver.AppleMikeyDriver 2.0.2f10
com.apple.driver.AppleUpstreamUserClient 3.5.4
com.apple.driver.AppleMCCSControl 1.0.17
com.apple.driver.AudioAUUC 1.54
com.apple.filesystems.autofs 2.1.0
com.apple.driver.SMCMotionSensor 3.0.1d2
com.apple.driver.AppleIntelHDGraphics 6.3.2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.ACPI_SMC_PlatformPlugin 4.6.0d12
com.apple.driver.AppleLPC 1.5.1
com.apple.driver.AppleBacklight 170.0.46
com.apple.kext.AppleSMCLMU 1.5.2d6
com.apple.driver.AppleIntelSNBGraphicsFB 6.3.2
com.apple.driver.AppleUSBTCButtons 201.2
com.apple.driver.AppleUSBTCKeyboard 201.2
com.apple.driver.AppleIRController 303.8
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.SCSITaskUserClient 2.6.6
com.apple.iokit.IOAHCIBlockStorage 1.6.3
com.apple.driver.AppleFWOHCI 4.7.3
com.apple.driver.AppleUSBHub 4.2.0
com.apple.driver.AirPort.Brcm4331 432.10.4
com.apple.driver.AppleSDXC 1.0.2
com.apple.iokit.AppleBCM5701Ethernet 3.0.2b8
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleAHCIPort 2.1.6
com.apple.driver.AppleUSBEHCI 4.2.0
com.apple.driver.AppleACPIButtons 1.3.6
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSMBIOS 1.7
com.apple.driver.AppleACPIEC 1.3.6
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 142.4.1
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 142.4.1
com.apple.driver.AppleThunderboltDPOutAdapter 1.1.1
com.apple.driver.AppleThunderboltDPInAdapter 1.1.1
com.apple.driver.AppleThunderboltDPAdapterFamily 1.1.1
com.apple.driver.AppleThunderboltPCIDownAdapter 1.0.5
com.apple.driver.DspFuncLib 2.0.2f10
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.driver.AppleThunderboltNHI 1.1.9
com.apple.iokit.IOThunderboltFamily 1.2.2
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.4.4f2
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IOAudioFamily 1.8.3fc2
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 2.0.2f10
com.apple.iokit.IOHDAFamily 2.0.2f10
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.IOPlatformPluginFamily 4.6.0d12
com.apple.driver.AppleBacklightExpert 1.0.1
com.apple.iokit.IONDRVSupport 2.2
com.apple.driver.AppleSMC 3.1.0d5
com.apple.iokit.IOGraphicsFamily 2.2
com.apple.driver.BroadcomUSBBluetoothHCIController 2.4.4f2
com.apple.driver.AppleUSBBluetoothHCIController 2.4.4f2
com.apple.iokit.IOBluetoothFamily 2.4.4f2
com.apple.driver.AppleUSBMultitouch 207.5
com.apple.iokit.IOUSBHIDDriver 4.2.0
com.apple.driver.AppleUSBMergeNub 4.2.0
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.6
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6.1
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.5
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.6
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IOUSBUserClient 4.2.0
com.apple.iokit.IO80211Family 320.1
com.apple.iokit.IONetworkingFamily 1.10
com.apple.iokit.IOAHCIFamily 2.0.5
com.apple.iokit.IOUSBFamily 4.2.0
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.6
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 289
com.apple.iokit.IOStorageFamily 1.6.3
com.apple.driver.AppleACPIPlatform 1.3.6
com.apple.iokit.IOPCIFamily 2.6.2
com.apple.iokit.IOACPIFamily 1.3.0
Model: MacBookPro8,1, BootROM MBP81.0047.B04, 2 processors, Intel Core i5, 2.3 GHz, 4 GB, SMC 1.68f96
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 5.100.198.10.4)
Bluetooth: Version 2.4.4f2, 2 service, 12 devices, 1 incoming serial ports
Serial ATA Device: Hitachi HTS545050B9A302, 465,76 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: FaceTime HD Camera (Built-in), 0x05ac (Apple Inc.), 0x8509, 0xfa200000 / 3
USB Device: Hub, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0246, 0xfa120000 / 5
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x821a, 0xfa113000 / 8
USB Device: Hub, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd110000 / 3Alright, sorry for not having browsed this page a bit more before stating my question. I have just found some other similar topics on this problem. Please don't reply this thread unless there actually is a solution to the problem, because at current time there is not.
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My Mac pro notebook laptop - when i turn it on, it's just a lit up white screen - and nothing else is happening - it's just frozen. how do i fix it?
You may try the procedures in this support article. I suspect a trip to the Apple genius bar will be the best option. You probably have some hardware issues, such as the display or the GPU and the technicians will be to make to make a definitive determination.
http://support.apple.com/kb/ts2570
Ciao. -
I downloaded an album I purhcased a few days ago but one of the album's songs did not download. I received an error message, #499, for which I can get no explanation or interpretation of what error #499 even is (other than generic terms). All my efforts to re-start the download have failed. I've tried several times to download the file to no avail, tried the cloud service to no avail, and re-started the computer to no avail.
My main intention is to, of course, get the download completed. My secondary intention is to, hopefully, bring to the attention of Apple - iTunes staff, the grossly inadequate, dare I say cryptic, error message descriptions iTunes displays.
I can provide the purchase receipt number if it is required.Hey SDGardella,
Thanks for the question. I understand that you are receiving error 499 when attempting to download purchases from the iTunes Store. The following resource outlines this error message:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
"Error 499"
This alert occurs due to security software. Follow iTunes for Windows: Troubleshooting security software issues.
Thanks,
Matt M. -
i have lost my iphone in barcelona-spain a few days ago but i can't seem to be able to track it on the map? what might be wrong? if the device is turned off/not connected to the internet,it can't be located? i dont know what to do? i think location services were on!!!
Welcome to the Apple Community.
You can only locate your device when it is logged into iCloud and 'Find My Phone' is enabled, additionally the device will need to be switched on and connected to a wifi or cellular network.
Unfortunately, you cannot activate iCloud or 'Find My Phone' remotely.
If the device is wiped by you or another, you may not be able to locate the device (although some have reported they can) -
I recently tried to update iTunes to 11.1, and am now getting an error message "This application has failed to start because MSVCR80.dll was not found. Reinstalling the application may fix this problem." I have uninstalled and reinstalled iTunes several times with no success. I am running Windows XP Svc Pack 3. Help please.
Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99753) -
hi!!!! I keep getting an "error" when trying to activate my iTunes match. I get to the 1st step, then it gets stopped, and I get the error message. HELP!!!!!!
That's definitely enough to start.
It sure seems like it should work...and then I saw that you're using a router. It could very well be that the router is the weak link here.
Instead connecting to your network router, try using a direct USB connection from your MBP. If that doesn't work, you read this post, which may be relevant to your problem:
http://h30434.www3.hp.com/t5/Mac-Printing-and-Scanning/Scanning-from-Mac-10-7-fa ils-after-all-recommendations-Not-ready/td-p/1287003
It seems you're up to date with software. Post with your results. -
I tried to upgrade itunes and i get windows error 7
i tried to upgrade itunes and i get windows error 7 - it says "The procedure entry point AVCFPlayerEnableHardwareAcceleratedVideoDecoderKey could not be located in the dynamic link library AVFoundationCF.dll
Taken at face value, you're having trouble with an Apple Application Support program file there. (Apple Application Support is where single copies of program files used by multiple different Apple programs are kept.)
Let's try something relatively simple first. Restart the PC. If you're using Vista or 7,now head into your Uninstall a program control panel, select "Apple Application Support" and then click "Repair". If you're using XP, head into your Add or Remove Programs control panel, select "Apple Application Support", click "Change" and then click "Repair".
If no joy after that, try the more rigorous uninstall/reinstall procedure from the following post. (If you've got XP, although the procedure is for Vista and 7, just read "Computer" as "My Computer", read "Uninstall a program control panel" as "Add or Remove programs control panel" and assume the system is 32-bit, and you'll be doing the right things.)
Re: I recently updated to vista service pack 2 and I updated to itunes 10.2.1 and ever -
I recently tried to update iTunes to 12.0.1 and got this error message:
The procedure entry point ADAdPolicyEngine_DidEnterStation could not be located in the dynamic link library iAdCore.dll.
After that, I get: iTunes did not install properly. Reinstall iTunes.
I tried downloading iTunes again (without uninstalling it) and it won't download.
Any suggestions?Thanks so very much, I have been looking for an answer to this for
almost a week and just thought i'd look again and in 2 minutes my iTunes opened YIPPEE
I must have installed deleted everything in order at least 15 times
Is there anyways this cane get pinned to stay at top as it works and save people ploughing
through post after post which is just asking the same question.
Off to back up and I Cloud back up and see how it works without sidebar
again thank you -
i upgraded new software onto my iphone 4 however it stopped syncing and said error so when i tried to access my phone the itunes USB was showing in my phone screen and now i cannot access my phone
When it stopped and said error, what was the error? You are saying that you disconnected the phone from the computer and all you see is the USB showing on the phone? Then you need to reconnect to the computer and restore the phone.
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I have error code -43 when trying to upgrade iPhone 3GS running v4.3 to version 5 or above. This error occurs whilst trying to back up phone during upgrade process. 2GB of free memory on phone. Can anyone help?
Well I spoke too soon.
The update was successful, but now I cannot connect to the 3GS data network.
Cannot get email and cannot open a page in Safari.
+"Safari could not open the page because the server stopped responding."+
+"Cannot Get Mail+
+THe mail server is not responding. Verify that you have entered the correct account info in Mail settings."+
Email and internet work fine on WiFi.........no data using 3GS network.
Looks like I will have to revert back to old OS. -
Adobe Acrobat Pro XI 11.0.06 when I reduce file size or try to optimize, I get this error: The document could not be saved. A number is out of range. I do the exact same thing every month and it works. I did it a few days ago and it worked. I receated the pdf, I renamed it. tried to do it before I imported more pages. no go. the 16 mg pdf will normally reduce to 5 or 6
Hi,
Are you facing the issue with any pdf file?
Please try updating Acrobat to 11.0.7 and check.
You might also want to repair Acrobat and see.
Regards,
Rave
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