TS3694 keep getting error code 1015 help please

as title says i keep getting this error code while tryin to restore (1015)

http://support.apple.com/kb/TS3694#error1015

Similar Messages

  • HT201210 I have an old i phone 3G and do not know the password for it. trying to restore it from itunes but keep getting error code 1015, any help on how to get passed this please?

    I have an old i phone 3G and do not know the password for it. trying to restore it from itunes so my daughter can use it as an ipod but keep getting error code 1015, any help on how to get passed this please?

    Hi ratcat14!
    I have an article that can help you troubleshoot this issue:
    Resolve specific iTunes update and restore errors
    http://support.apple.com/kb/ts3694
    Check for hardware issues
    Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
    Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020.
    Thanks for being a part of the Apple Support Communities!
    Cheers,
    Braden

  • TS3694 keep geting error code 1015 when trying to update my iphone 3gs any tips to sort it out

    keep geting error code 1015 when trying to update my iphone 3gs any tips to sort it out

    https://discussions.apple.com/message/19425288#19425288
    https://discussions.apple.com/message/18882000#18882000
    https://discussions.apple.com/message/18526759#18526759
    http://support.apple.com/kb/TS3694?viewlocale=en_US
    Errors related to downgrading iOS
    The required resource cannot be found: This alert message occurs when your device has a newer version of iOS than what is available in iTunes. When troubleshooting a device that presents this alert message, go toSettings > General > About and check the version of iOS on the device. If it is newer than the latest released iOS version, the device may have a prerelease developer version of iOS installed. Installing an older version of iOS over a newer version is not supported.
    Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.
    There is not much you can do, sorry 

  • HT1386 stuck in restore mode keep getting error code 1015

    i bought this i phone 3g second hand and when i plug it into i tunes to restore it i keep getting a error code saying it cant complete restore error code 1015 can somebody please help me please

    Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.
    It sounds like that unit was/is jailbroken. We can't help you here with that because of Apple's TOS. I suggest using Google or YouTube for help.
    Basic troubleshooting steps 
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
     In Memory of Steve Jobs 

  • I keep getting Error code (-69) HelP!

    Hello all,
    I just baught a 20 gig iPOD and Ive added a few hundred songs to it right? Right, so far nothing went worng until earlier today...
    As I click 'Update iPod' It started updating but then A box poped up saying...
    Error, Code (-69)
    So I did some resaearch and found out what the code ment..
    Disk, Serial Ports, Clock Specific Errors::
    -69 |     badCksmErr |      addr mark checksum didn't check
    Can anyone help me fix this?
    Thanks so much.
    Regardes,

    Hello bangbang99,
    And welcome to Apple Discussions!
    The only suggestion I have for you is to take a look at this Apple support document if you haven't already.
    [iTunes displays a -69 error when syncing iPod|http://support.apple.com/kb/HT1210]
    B-rock

  • HT201210 I,m trying to restore my phone but I keep getting Error code 21.... help please

    I,m trying to restore my phone but I keep getting Error code 21.... help please     iPhone 4S

    Take a look at this Apple doc -> iTunes: Specific update-and-restore error messages and advanced troubleshooting
    Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
    These errors typically occur when security software interferes with the restore and update process. Follow Troubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
    Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.
    You could just update or uninstall the security software on your computer and then test again.

  • Keep getting error code 49 please help

    Can't figure out how to print or scan keep gettign error code 49. Please help

    Although it's a better bet with a 2330 than a 2349, I'd try running a disk check (chkdsk) over your C drive. 
    XP instructions in the following document: How to perform disk error checking in Windows XP
    Vista instructions in the following document: Check your hard disk for errors
    Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
    Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
    Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

  • TS3694 i keep getting error  code 3194 i just want update to5.1.1 on my ipad help

    i keep getting error  code 3194 i just want update to5.1.1 on my ipad help

    Here you go:  http://lmgtfy.com/?q=iphone+error+3194

  • I keep getting error code 3131 when trying to publish a ping playlist -- help!!!

    I keep getting error code 3131 when trying to publish a ping playlist -- help!!!

    Same problem. I make playlists on Ping so the listeners of my podcast can easily download the songs I talk about. But for **** near 2 weeks now I can't edit a playlist or add a new one. When are they gonna fix this?

  • HT1338 My kid down loaded mackeeper and now I can not get rid of it.  I have tried all techniques suggesting on several sites and still can not empty the trash can.  keep getting error code -8003.  Help.

    My kid down loaded mackeeper and now I can not get rid of it.  I have tried all techniques suggesting on several sites and still can not empty the trash can.  keep getting error code -8003.  Help.

    http://reviews.cnet.com/8301-13727_7-20020873-263.html
    This should help you empty what's currently in the trash, but is no guarantee you got everything related to MacKiller off the drive. See Ogelthorpe's link.

  • Help I cant update the 2014 security. I keep getting error code 102

    My computor has updates that I cant get to update. itunes 11.2.2 and security update 2014-002 1.0. I have tryed many times but I keep getting error code 102. does anyone know what is happening?

    kbprovo,
    Try updating using the stand alone installer.
    Go to Safari/Preferences, General tab, for Save downloaded files to: select other then select desktop from the left side bar. This will download the stand alone installer to your desktop. Then double click on it and follow the prompts.
    You have not disclosed your version of OSX so I will include multiple versions.
    Mavericks security:
    http://support.apple.com/kb/DL1740
    Mountain Lion
    http://support.apple.com/kb/DL1738
    Lion
    http://support.apple.com/kb/DL1738
    Try using an ethernet connection if possible, less chance of corruption.
    You can also try this in safe mode
    power off, power on holding the shift key till you see the progress bar then release and allow to finish booting, then try.
    Itunes
    http://support.apple.com/kb/DL1614

  • HT201210 i keep getting error code 37 on my ipad 1 its in dfu mode and will not restart pls help

    i keep getting error code 37 on my ipad 1 its in dfu mode and will not restart pls help

    Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
    These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
    http://support.apple.com/kb/TS3125

  • TS3694 My iPad says it has to restore to update, but it will not.  It is caught in a cycle of not being able to restore but needed to restore.  I keep getting error code 3014 but I can not figure out what this means!

    My iPad says it has to restore to update, but it will not.  It is caught in a cycle of not being able to restore but needed to restore.  I keep getting error code 3014 but I can not figure out what this means! nor can I do anything about it!  So Frutrated!

    Also...
    See Here  >  http://support.apple.com/kb/HT1808
    You may need to try this More than Once...
    But... if the Device has been Modified... this will Not necessarily work.

  • TS3694 hi i keep getting error code 21 and cant restore my iphone

    hi i keep getting error code 21 and cant restore my iphone

    https://discussions.apple.com/message/23100453#23100453
    more hits from the search
    https://www.google.dk/search?q=restore+itphone+error+16&oq=restore+itphone+error +16&aqs=chrome..69i57j0l5.11485j0j7&sourceid=chrome&espv=210&es_sm=93&ie=UTF-8

  • .. ERROR CODE 4450 HELP PLEASE!.. I copied my cd/dvd diagnostics here

    Hi, I used to always be able to burn CDs on my computer with iTunes fine and now I keep getting error code 4450 right after the 1st song begins to burn. My computer is not even one year old yet! I tried reading other topics like this one but I could not figure out how to fix the problem myself. The questions were responded with asking to run the cd/dvd diagnostics on iTunes so I did and here they are... PLEASE HELP ASAP! THANK YOU!!!
    Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
    Dell Inc. Dell DM051
    iTunes 7.1.1.5
    CD Driver 2.0.6.1
    CD Driver DLL 2.0.6.2
    LowerFilters: PxHelp20 (2.0.0.0), DRVMCDB (1.0.0.1), DLACDBHM (1.0.0.1),
    UpperFilters: GEARAspiWDM (2.0.6.1),
    Current user is an administrator.
    Video Display Information:
    RADEON X300 SE 128MB HyperMemory
    RADEON X300 SE 128MB HyperMemory Secondary
    Connected Device Information:
    DiskDrive, ST3160812AS, Bus Type ATA, Bus Address [0,0]
    CDROM, PHILIPS DVD+-RW DVD8801, Bus Type ATA, Bus Address [0,0]
    If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
    Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
    D: PHILIPS DVD+-RW DVD8801, Rev 4D28
    Drive is empty.
    The last failed audio CD burn had error code 4450(0x00001162). It happened on drive D: PHILIPS DVD+-RW DVD8801 on CDR media at speed 12X.

    Yes, here it is... but I have used this same pack of cd's to burn many times before. so i do not think it is the cd, i dont know if that information helps or not...
    Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
    Dell Inc. Dell DM051
    iTunes 7.1.1.5
    CD Driver 2.0.6.1
    CD Driver DLL 2.0.6.2
    LowerFilters: PxHelp20 (2.0.0.0), DRVMCDB (1.0.0.1), DLACDBHM (1.0.0.1),
    UpperFilters: GEARAspiWDM (2.0.6.1),
    Current user is an administrator.
    Video Display Information:
    RADEON X300 SE 128MB HyperMemory
    RADEON X300 SE 128MB HyperMemory Secondary
    Connected Device Information:
    DiskDrive, ST3160812AS, Bus Type ATA, Bus Address [0,0]
    CDROM, PHILIPS DVD+-RW DVD8801, Bus Type ATA, Bus Address [0,0]
    If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
    Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
    D: PHILIPS DVD+-RW DVD8801, Rev 4D28
    Media in drive is blank.
    Get drive speed succeeded.
    The drive CDR speeds are: 12 16.
    The drive CDRW speeds are: 12.
    The drive DVDR speeds are: 12.
    The drive DVDRW speeds are: 12.
    The last failed audio CD burn had error code 4450(0x00001162). It happened on drive D: PHILIPS DVD+-RW DVD8801 on CDR media at speed 12X.

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