TS3694 No sound and ringer button not working. I cannot play music but when I put my Iphone 4 on the dock it plays music. This happens when I updated my phone to IOS 6.1.3..The phone doesnt have any carriers we only used this just like Itouch. Please help

Please help. Since I updated my Iphone4 to ISO 6.1.3...The ringer button not working, can't play any music (but ok with the dock), headphone sound is muffled. What can I do? I tried restoring and downgrading but it won't let me.

Hi there,
Thanks for reaching out to the community.
Please help. Since I updated my Iphone4 to ISO 6.1.3...The ringer button not working, can't play any music (but ok with the dock), headphone sound is muffled. What can I do? I tried restoring and downgrading but it won't let me.
It appears like you may have a hardware issue with your ringer button and internal speaker that came to light after the update. If you have already restored your iPhone back to factory settings using iTunes, you may need to have your phone serviced.
Some potential good news... Check your headphone jack for lint. There may be enough to cause a muffled connection. You can try to blow it out with compressed air or very carefully pulling out any solid objects that may affect the connection.
Best of luck!

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