TS3694 what to do when the error message says could not be restored because the firmware file is not compatible

what to do when a error message says could not be restored because the firmware file is not compatible

Were you updating/restrore via the Restore/update button in iTunes?
Try deleting the existing ufirware file and try again
It is located here:
IPSW file location for Mac and Windows

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Ipod touch for Christmas, but cannot get started: after installing itunes, when connecting to my laptop I get no instruactions, just the error message "This iPod cannot be used because the Aplle Mobile Device service is not started". Any suggestions???

ipod touch for Christmas, but cannot get started: after installing itunes, when connecting to my laptop I get no instruactions, just the error message "This iPod cannot be used because the Aplle Mobile Device service is not started". Any suggestions???

Jennifer...
Follow the instructions here > iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows

I was able to print with my acrobat before, but I can no longer do it. the error message says "adobe creation cannot continue because acrobat is not activated" How do I activate it?

i was able to print with my acrobat before, but I can no longer do it. the error message says "adobe creation cannot continue because acrobat is not activated" How do I activate it?

I have the exact same issue. I can print one document and then I get the error mentionned above ("adobe creation cannot continue because acrobat is not activated"). Then I need to reboot in order to be able to print a new document.
I have suite and went to Photoshop as suggested, but this program is already activated. I tried to launch Acrobat Pro but it won't.
I'm using the Design and Web Premium CS6 Suite on Windows Vista.
Thank you so much for your help.

I am unable to access my LR5.7 Catalog of my recent holiday. I am running Windows 7 (64Bit) and recently installed and then uninstalled DxO Optics Pro. The error message says it "cannot be opened because another application already has it opened.Quit the

I am unable to access my LR5.7 Catalog of my recent holiday. I am running Windows 7 (64Bit) and recently installed and then uninstalled DxO Optics Pro. The error message says it "cannot be opened because another application already has it opened.Quit the other copy of Lightroom before trying to launch" The problem is, that I can only see one copy of LR5 open and cannot locate the ".lrcat.lock" file for the specific catalog I want to open. I have tried re-booting my computer, but this did not work.

Thanks Geoff. I was finally able to locate the ".lrcat.lock" file relevant to the catalog I want to open. Once I deleted it, LR5 was able to access my images. Problem solved. THANK YOU

HT1923 after following the instructions to completing uninstall iTunes and related components, and I'd restarted and reinstalled iTunes, i received the error message that iTunes couldn't load because the deleted Apple Application Support wasn't present. W

After following the instructions to completly uninstall iTunes and related components, I restarted computerand reinstalled iTunes, Then I received the error message that iTunes couldn't load because program file Apple Application Support (deleted as per instructions) wasn't present. What now?

With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/download.htm
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you?
If instead you get an error message during the install, let us know what it says. (Precise text, please.)

HT1386 i get an error message saying "iphone cannot be used because the Apple mobile device service is not started. what do i do?

not sure why i cant sync with Itunes. message says "Iphone cannot be used becasue the Apple Mobile Device is not started. Can anyone help?

Go to control panel --> Programs (Uninstall a programs) --> Apple Mobile Device Supoort (right click) --> Click repair
Hopefuly it works for you too!
Good luck!

I just purchased a copy of Mathcad 6 for Machintosh and I am in the installation process when I met the error message "can't open application INSTALL because the classic enviornment is no longer supported. What must I do? Mac OSX Ver 10.7.4

MathCAD 6 on MacBook Mac OS X v. 10.7.4, need some hand holding to get this installed.

As stevejobsfan0123 explained perfectly, Classic apps only works with Mac OS X 10.4 or older, so it's not possible to run it on your Mac, but there's another problem: MathCAD 15 isn't compatible with OS X, so you will have to buy the Windows version and install Windows on Boot Camp > http://www.apple.com/support/bootcamp

The error message says, "There was a problem downloading 'X'. You do not have enough privileges for this application." Any suggestions?

I have recently added an iPhone 4s, and cleaned out the hard drive of my eMac to use solely for iTunes, but now it will not let me download iCloud items from iTunes Match. Do I need to change settings on the iPhone, or did I erase something I shouldn't have from my hard drive?

I should have explored other threads before writing this, as I found the answer elsewhere. Turns out, the folder I was saving the podcasts to had been changed to 'read only'. Changed to 'read and write' and podcasts download successfully now. I'm not sure how that changed during the upgrade, but no matter, I'm back at it now.

Error message this itouch cannot be used because the apple mobile device service is not started

Went to sync my itouch and got the error message: This itouch cannot be used because the apple mobile device sevice is not started. This has never happened before. I have deleted my itouch, but could not restore since it is no longer being recongnized in itunes. What can I do to fix this?

iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows

My ipod 60gb classic is showing as fully charged until I connect it to my pc when it comes up with the error message, 'please wait very low battery' and the little wheel goes round and nothing happens, can anyone explain why this is and what i can do?

My ipod 60gb classic is showing as fully charged until I connect it to my pc when it comes up with the error message, 'please wait very low battery' and the little wheel goes round and nothing happens, can anyone explain why this is and what i can do?

I have worked my way through the assistant and nothing works. I have tried connecting in disc mode but although the screen on the ipod is showing that the device is charged and that it is in disc mode as soon as I connect it to the computer it comes up with the error message 'please wait very low battery' and stays like that until I disconnect when it appears to be OK again. I have tried on both pc and mac.
BTW the ipod is an ipod video not classic if that makes any difference.
Thanks

My Top Rated songs, when I synch my iP4S - comes up with an error message saying it can't find all the songs. When I check, library has songs listed but with a "!" bubble next to them. When I click on them they play. What am I doing wrong?

When synching, itcomes up with an error message saying it can't find all the songs. When I check, library has songs listed but with a "!" bubble next to them. When I click on them they play. What am I doing wrong? This happens every time so I click them and it sorts them (boring with 200 odd). How can I prevent this?

Once you successfully add you iTunes library to iTunes Match, you go to Settings>iTunes & App Store on your iOS device and turn on iTunes Match. Your iTunes Match library will then appear on your iOS device.

HT1414 I restored my iPhone and when sync is in progress I receivee the error message "iTunes could not back up the iPhone because a session could not be started with the iPhone." Any suggestions?

I restored my iPhone and when sync with iTunes is in progress I receive the error message "iTunes could not back up the iPhone because a session could not be started with the iPhone." Any suggestions on what to do?

Hi Judy,
Im using windows 7 and im not a computer wizard, i've tried the method by using the instruction for Win7 but it does not work, same problem still exist.
Could uninstall itunes and reinstall it back on my pc fix my problem, please advise...... Many Thanks!
VBR,
ray

I have an error message "page_bottom_overlay-2.png" which comes up when I try to publish. There is a large X with a Question mark in the middle over the entire background of the page. The error message says the file is missing. I did not delete files.

I have an error message "page_bottom_overlay-2.png" which comes up when I try to publish. There is a large X with a Question mark in the middle over the entire background of the page. The error message says the file is missing. I did not delete files. How can I find files that seem to be missing?

This is probably one of the files that is required by the template you are using.
These files are inside the iWeb app. Control click the iWeb app icon and select "Show package contents".
You need to dig down through the folders and files to find what you want...
Contents/Resources/da.lproj/Templates/
If the file is missing you would need to re install the iWeb app...
http://www.iwebformusicians.com/iWeb/iWeb-Tips.html

I tried to update the last itunes, but the error message says there is a missing program to finish the update. But it doesn't tell what program.

I tried to update the last itunes, but the error message says there is a missing program to finish the update, but it doesn't list what program is missing. I have never had issues in the past updating a new iTunes.

"There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support perssonel or package vendor."
That's perfect, thanks.
Let's try the following user tip with that one:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows

When i click on an excel or word file in 2007 the program begins to open but then an error message says There was a problem sending the command to the program

when i click on an excel or word file in 2007 the program begins to open but then an error message says There was a problem sending the command to the program.
i am using office2007 with windows7 premium home edition. i have checked file associations., all DDE settings. i have even tried this in safe mode. the same thing happens. please note once i see the error. i can then go back to the file click on
it a second time and it WILL open. AND i can open any file if i open excel and and find the file from there. i uninstalled and re-installed office 2007 from scratch. And i checked the compatibility mode (all un-checked) still the problem persisits. this is
a real PITA. anyone have any solution for this? Thanks
ken yanow

Hi,
Have you try to un-select the Ignore other applications that use Dynamic Data Exchange (DDE) setting?
Click the Microsoft Office Button, and then click Excel Options.
Click Advanced, and then click to clear the Ignore other applications that use Dynamic Data Exchange (DDE)
check box in the General area.
Click OK.
If the problem cannot resolve, the Run as administrator may selected.
Go to Office default install location: C:\Program Files\Microsoft Office\Office12.
Right-click EXCEL.EXE > Properties >
Compatibility tab.
Under Privilege Level, uncheck Run this program as an administrator
check box.
Best regards.
William Zhou
TechNet Community Support

TS3694 what to do when the error message says could not be restored because the firmware file is not compatible

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