TS3694 When trying to update or restore my Iphone I get an error message saying...could not be restored because firmware file is not compatible.  What is this and how can it be resolved?

When trying to restore or update my Iphone 4 it errors out with message:..."could not be restored because the firmware file is not compatible."  How do I resolve this?

Ask him if he has 'jailbroken' the ipod touch. Some jailbreaking firmware resets it to Ipad firmware and so it is very difficult to restore as itunes simply doesnt recognise it for what it is. It's Apple's solution to try and stop mass jailbreaking.

Similar Messages

  • I have an iPhone with iOS 7.1.1 and am trying to update to 7.1.2, but get an error message "iTunes could not back up the iPhone becaus the backup was corrupt or not compatible with the iPhone"

    I have an iPhone with iOS 7.1.1 and am trying to update to 7.1.2, but get an error message "iTunes could not back up the iPhone because the backup was corrupt or not compatible with the iPhone"

    Assuming you are using the current version of iTunes (11,2,2), open iTunes, click "Preferences" under the leftmost entry on iTunes' menu, then choose "Devices".
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    I have the same question and the only reply I've found on the forum was "change the USB hub", which HASN'T worked. So I am accepting new suggestions. Tks!

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    iOS: Unable to update or restore

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    Temporarily disable any security software on the computer and try again.

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    When trying to purchase anything on itunes I am getting an error message.  (There was an error in the itunes store.  Please try later - 42408)   Why is this?

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    I'm trying to create a new Apple ID but when I was putting on my information, there's a box asking for an ITunes gift code. What's this and how can I get one?

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  • TS1717 when trying to download podcasts to my ipod I get an error message that the download was interupted and to pust the get button to continue.  The same message happens every time I push the get button.

    When trying to download podcasts to my ipod I get an error message that says the download was interupted and to push get button to resume.  When I push the get button the same thing happens again and again.  It never completes the download.  What do I do?

    See "Hang at exit":
    *http://kb.mozillazine.org/Firefox_hangs
    See "Firefox hangs when you quit it":
    *https://support.mozilla.com/kb/Firefox+hangs
    See also:
    *https://support.mozilla.com/kb/Firefox+is+already+running+but+is+not+responding
    *http://kb.mozillazine.org/Profile_in_use

  • When attempting a restore from Time Machine I get error code -8004. What is this and how can I correct it?  Thanks

    when attempting a restore from Time Machine I get error code -8004. What is this and how can I correct it?  I use OX 10.9.3
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    Run it in compatibility mode and input the credentials.
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  • When i try to open the master collection i get a error message saying invalid checksum

    when i try to open the master collection i get a error message saying invalid checksum

    I'm trying to install Adobe Photoshop Elements 10 (English North Americas) and have the same problem.
    #1 the default location is in some Local / User folder and I too made it the Application folder. Now Adobe Download Manage will only download to Applications folder. The first time the installer failed I logged out, but the installer .dmb was erased. Second download I copied to the Desktop, and deledted the orgional in the Applications folder. BOTH .dmg had checksum errors. BOTH failed on install. Restart of systm changes nothing
    I'm on Cable and am able to download 20G files without issue. (I work with 1080i/p movies all the time). MacOS 10.7.4 MacBook Pro 2.2 i7, 4GB, 200GB free space
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    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 15 error(s), 1 warning(s)
    ----------- Payload: {60CB5C6D-5B99-45D3-BAB5-E7728182101E} Adobe Photoshop Elements 10 10.0.0.0 -----------
    ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirjTYCq3pT/Assets2/Fonts/KozMinPr6N-Bold.otf" to "/Library/Fonts/KozMinPr6N-Bold.otf" Error 0(Seq 1538)
    ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 1538)
    ERROR: DF023: Unable to delete file "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents/Info.plist". Error 0(Seq 2)
    ERROR: DW063: Error rolling back command ARKCopyFileCommand(Seq 2)
    ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents"(Seq 2)
    ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
    ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app"(Seq 2)
    ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
    ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files"(Seq 2)
    ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
    ERROR: DF015: Unable to delete symlink "/Applications/Adobe Photoshop Elements 10/Adobe Photoshop Elements 10"(Seq 1)
    ERROR: DW063: Error rolling back command ARKCopySymlinkCommand(Seq 1)
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Adobe Photoshop Elements 10: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Photoshop Elements 10_AdobePhotoshopElements10_en_US: Install failed
    2nd dmg install:
    Exit Code: 7
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 19 error(s), 3 warning(s)
    WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
    WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
    ----------- Payload: {60CB5C6D-5B99-45D3-BAB5-E7728182101E} Adobe Photoshop Elements 10 10.0.0.0 -----------
    ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirVCMTpQmH/Assets2/Fonts/KozMinPr6N-Bold.otf" to "/Library/Fonts/KozMinPr6N-Bold.otf" Error 0(Seq 1538)
    ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 1538)
    ERROR: DF024: Unable to restore file at "/Library/Fonts/KozMinPr6N-Bold.otf" from backup at "/private/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/Cleanup At Startup/.temptAHgfS" Error 0(Seq 1538)
    ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 1538)
    ERROR: DF023: Unable to delete file "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents/Info.plist". Error 0(Seq 2)
    ERROR: DW063: Error rolling back command ARKCopyFileCommand(Seq 2)
    ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents"(Seq 2)
    ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
    ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app"(Seq 2)
    ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
    ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files"(Seq 2)
    ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
    ERROR: DF015: Unable to delete symlink "/Applications/Adobe Photoshop Elements 10/Adobe Photoshop Elements 10"(Seq 1)
    ERROR: DW063: Error rolling back command ARKCopySymlinkCommand(Seq 1)
    ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10"(Seq 1)
    ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 1)
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Adobe Photoshop Elements 10: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Photoshop Elements 10_AdobePhotoshopElements10_en_US: Install failed

  • I have Photoshop 7 on a laptop with windows 8.1.  When I try to open Photoshop 7 I get the error message "cannot open missing personalization information".  What is this and how can I fix it?

    I have Photoshop 7.0.  This is on a laptop running windows 8.1.  When I try to open it I get the errro message: " cannot open missing personalization information".
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    Run it in compatibility mode and input the credentials.
    Mylenium

  • When i connect my ipod shuffle to itunes i get an error message the ipod cannot be synced, the required disk cannot be found  anyone have this happen?

    When i connect my ipod shuffle to itunes i get an error message the ipod cannot be synced, the required disk cannot be found  anyone have this happen? How do i get past it?

    I seem to recall that this may be cause by overloading the USB bus (lack of power to go around).  Shut down your computer.  Reset the iPod shuffle using this procedure.
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  • When I try to set up iMessage I keep getting an error message saying check network connection but my connection is fine have rest phone but still no good

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