TS3824 How can we install the iMac Graphics Firmware Update if the screen is white and I can't get to the Apple menu?

How can I install the iMac Graphics Firmware Update 2.0, if the screen is white and I can't get to the Apple menu?  My computer has 5 vertical purple lines against white screen at startup before the Apple logo appears and the spinning gear...then everything disappears and the screen hangs on the white screen.  I have tried unplugging and removing all my peripherals and the COMMAND, OPTION, P & R set of keys and still nothing.  I have tried COMMAND C to start up from cd and it only tells me to turn off the computer and turn it back on.  I found information on Apple's Support pages regarding the iMac Graphics Firmware Update but I am unable to download and install if I can't get to the Apple menu.  Can anyone help?

You may have hardware problem, I think a visit to your local Apple Store or AASP is in order.

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    HI there!
    I´ve been having really annoying problems since upgrading to leopard...
    While playing World of Warcraft the system kinda freezes and there is a lot more than me with this problem (http://forums.worldofwarcraft.com/thread.html?topicId=2765968869&sid=1)
    I have a iMac 24" bought in the late december 2006, so the reason for this post is simply to ask you guys if I can fix this very annoying bug with this update.
    It says mid 2007 in sys req but have anyone tried it and got it to work?
    Thank you, thank you, thank you if you can help me out here

    Since your problem only began after doing the upgrade, there might have been something on your Tiger system that was not compatible with Leopard. Could be something as minor as a widget, or could be something more substantial. Whatever, it'll take either research at a number of third party websites, or trial and error, to find. Might be easy to find, might not.
    After seeing intermittent video loss, I wasn't up for all that, so just erased and fresh installed, then transferred files. Third party apps - I reinstalled individually only after I knew which were for sure compatible.
    Refer to these Apple Support articles:
    http://docs.info.apple.com/article.html?artnum=106693
    http://docs.info.apple.com/article.html?artnum=25392
    Perhaps someone else will come along and recognize your problem based on their experiences.
    You might also want to check the Leopard forum on these Discussions.
    Message was edited by: myhighway

  • Question about imac graphics firmware updates

    My Imac model identifier is imac8,1; the machine is a 2.66 GHz Intel Core 2 Duo, with 2 GB 800 MHz DDR2 SDRAM.  I am running OS 10.6.7.  I have an ATI Radeon HD 2600 Pro graphics card.
    Firmware Update 1.0.1 is apparently installed, since my graphics ROM version is 113-82250L-259.
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    I have reset the SMC and PRAM.  The computer passes the extended Apple Hardware Test.
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    If there is an update to your particular graphics firmware, Software Update will let you know; if there is nothing showing there, it means there is no update available for your configuration. Do not simply download from the Apple website and install something that could cause havoc on your machine.
    I'm not sure what the problem might be, but it could be graphics card and/or logic board related. Since you've already done the SMC and PRAM resets, unless someone else has another idea, I'd suggest booking an appointment at your nearest Genius Bar for a free evaluation and diagnosis. If the problem is intermittent, take screen shots or video of it so you can show it to them.

  • My daughter tried to open a game on her Ipod touch and the screen went white and I can't get it to do ANYTHING...I've tried holding the sleep/wake button and it does NOTHING, still only a white screen.

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    Try a system reset.  It cures many ills and it's quick, easy and harmless...
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    If that doesn't work, try a Restore:
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  • My IPod screen went white and I can't do anything on it. Is it like a virus?

    My IPod screen went white and I can't do anything on it. Is it like a virus? I need some help.

    See  Display Shows White Screen Here
    http://support.apple.com/kb/TS2771
    If no joy... Try letting the Battery Fully Drain... Then Charge the Device for at least 30 Minutes...

  • MacBook Pro 13", late 2013. At First a translucent White rectangle  appeared on screen. One day later the entire screen became white and I can't see anything else.ô

    MAcBook-Pro, 13", 2013 with OS X 10.10 (Yosemite).. At first a translucent white rectangle appeared on the screen. One day latter tthe entire screen turns white and nothing else can be seen.

      Reset PRAM.   http://support.apple.com/kb/PH18761
    Reset SMC.     http://support.apple.com/kb/HT3964
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      Start up in Safe Mode.  http://support.apple.com/en-us/HT1564
    Best.

  • Trouble installing iMac Graphics Firmware Update 1.0

    hey guys im having trouble with my imac 27in running on mac os x 10.4.11 ati radeon 2600 tiger... My screen started to washout as many imacs have since so i been trying to fix it i found the firmware graphics update but more some reason when i try to install it says" i cannot install computer dosent need update" but my screen is barely visible any suggestions?? thank you

    Hello miata1
    Welcome to Apple Support Communities
    Exactly which model iMac do you have?
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    or after 2007 > http://support.apple.com/kb/HT1758
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    I would first, go to Apple > System Preferences > Universal Access > Seeing and in the Display: section make sure that the Enhance contrast: is set to Normal.
    Then next, go to Apple > System Preference > Displays > Color and select a different Display Color Profile.
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  • Can't install new MacBook EFI Firmware Update 1.2

    Hi all. I've tried to update to the newly released MacBook EFI Firmware Update 1.2, but when I go to run it, it says that my MacBook doesn't need updating. I know that I'm on the older 1.0 Firmware with Boot ROM Version MB21.00A5.B07. Any guesses as to why this new update won't run on my MacBook? It's supposed to be for all versions. Thanks for your help.
    --Eric

    enelson76 wrote:
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  • I've tried running the new graphics firmware update (8/24/11), but it says the software is not supported on my Mac...

    Is anyone else having this issue? I would very much like to download the update because it address the issues I have been having with my iMac.

    Don't shoot the messenger . From what I've seen on various forums you're not alone, so hopefully it will be addressed, hopefully sooner rather than later.
    When I got my iMac at the end of 2009 I was affected by the dreaded flickering screen issue - took two firmware updates before it was finally sorted for the majority.

  • I down loaded an app when trying to down load a song the screen went white and I can't even shut it down, I down loaded an app when trying to down load a song the screen went white and I can't even shut it down

    I down loaded an App when trying to down load a song my screan when white and now I cant vevn shout it down

    Try:
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    - If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

  • My ipod screen doesnt work whats happening? when i screen shot i can hear the sound it makes but th escreen doent turn white and when i put it on the charger you hear the sound it makes when you plug it in

    last night i opened my ipod and used a phone app, the app froze so i closed it. After that i pressed the button on the top and continued to watch tv. i heard my Facebook alert come up so i tried to turn it back surprizingly screen remianed black. i tried to screenshot and you heard the sound it makes but no white flash so i put it on the charger and the regular charging alert came on but the screen remained black. i got my ipod a few weeks ago an i dont understand whats happaning could someone help me please

    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Restore from backup. See:                                                
    iOS: How to back up                                                                                     
    - Restore to factory settings/new iOS device.             
    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar                                      

  • Screen is white and I can not see any icons. Can it be fixed

    I went to the verizon store and they said that my screen is broken.  Can it be fixed

    Hi, The same thing happened to my 8530 and I did a battery  pull and it fixed the problem. Has not happened again since then.
    To be a little more specific.....I was rebooting the phone after an app install and when the phone powered back on it stuck on a blank white screen and I could do nothing with it, that being said I did the above mentioned and pulled the battery for about 10seconds then put it back in and powered the phone back on and it hasn't had any problemds since.
    hope this helps.
    Mike

  • I got the new IOS 7 update (I have an iPhone 5) and I can't get on my iTunes app. Everytime I click the iTunes app it crashes and takes me back to my home screen. I literally am on the app less than a second before it glitches and crashes.

    This happened once before, but i fixed it by shutting my phone off and turning it back on. However that doesnt seem to work this time and i would like to buy some songs, except the itunes app keeps crashing  Please help!
    -thanks:)

    Thank you for replying.    Yes I deleted the old email address..   

  • After firmware update: I lost all my contacts and I can't use contacts. What can I do?

    Yesterday I did update to Firefox OS 1.1.0.0 rev. 01061. Then all my contacts were missing. So I tried to add contacts again but was impossible to use the contacts application because always that I pressed the done button, after filling contact information, nothing happened, the contacts list was still empty. I tried importing contacts from SIM card, the application show me a progress but finally the contact list was empty.
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    Hi jsuarez_m
    Thanks very much for the log file you provided before this, I really appreciate it and I apologize for my late reply. I believe we have found this bug and provided a fix in a new build, https://bugzilla.mozilla.org/show_bug.cgi?id=938564, but I don't know when this will become available in an update to your device.
    You can try to factory reset, in the meantime, but you will loose data and have to re-configure your apps even if the contacts app is not restored to normal.
    I suggest that you return the device to the shop where you purchased it, to let them know that the official update caused the problem and request that they fix the device. I apologize for this inconvenience.
    Best Regards,
    Michelle Luna

  • Installed iMac EFI Firmware Update 1.1 - now programs keep crashing

    Hi,
    I installed the firmware update as recommended by apple and now I find that most programs crash on a regular basis. In particular, MS Office (Had this installed before the firmware and it worked perfectly) and iTunes.
    Can I back out the firmware update?

    1) Quit all applications
    2) Click Shut Down in the iMac EFI Firmware update window and wait for your computer to shut down
    3)Press and hold the power button until you hear a long tone,then release the power button
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    Important: Do not interrupt the update
    Your computer restarts automatically when the update is completed and opens the iMac EFI Firmware update.
    Click OK if the firmware is up to date
    If these instructiona appear on your screen again repeat steps 2,3 and 4
    Hope this helps - I had the same trouble initially!

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