TS3899 I am unable to view my Mail box on my ipad and my iphone, it keeps popping up with a message saying "connection to server has failed" Can anyone help?
This has only happened since I started using Icloud on my Ipad and Iphone!
Hi lukioxx!
You may need to try troubleshooting this issue according to the troubleshooting steps found in the following article:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Thanks for using the Apple Support Communities!
Cheers,
Braden
Similar Messages
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TS3899 the connection to server has failed
I have tried deleted the email accounts registered to both my phone and ipad and reinstalling them. I've also switched off both devices by the hard reset. I've deleted all of my mail and I am still getting this 'the connection to server has failed' when i go into the mail app, and when i try to send an email it doesnt allow me either. I am not a techie - what else can i do?
Hello Madi_kay2030,
I recommend this article to help troubleshoot what might be happening.
iOS: Unable to send or receive email
http://support.apple.com/kb/ts3899
The symptoms described a a bit different than what you describe but the troubleshooting is relevant.
Restart the iOS device.
Tap Safari and attempt to load a webpage to ensure that the device has Internet access. If you're unable to load a webpage, try the Wi-Fi assistant.
Try an alternative Internet connection.
If your email is provided by your Internet provider, try connecting from the home network.
If your iOS device has an active cellular data plan, try to disable Wi-Fi: Tap Settings > Wi-Fi and turn off Wi-Fi.
If not, try a different Wi-Fi network.
Log in to your email provider's website to ensure that the account is active and the password is correct.
Delete the account from Settings > Mail, Contacts, Calendars and then add the email account again on the iOS device.
If you're still unable to send or receive email, contact your email provider and verify the account settings are correct. You will need to gather this information (PDF).
Additional Information
Using more than one device to check the same POP email account may create a lock-out issue that is easily resolved.
Regards,
Sterling -
I am unable to receive or send email from my IPAD. The error message says "Connection to server failed". Help!! geandreamer44
Reset the device:
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't help, tap Settings > General > Reset > Reset All Settings
If that doesn't help, tap Settings > General > Reset > Reset Network Settings
You will have to re enter your Wi-Fi password.
If nothing above helped, restart your router.
No data is lost due to a reset. -
My iphone keeps freezing, especially in the mail setting. The support center indicates i should go to settings, then general settings, and then to update software, but there is no "update software" selection under general settings. can anyone help? Thanks!
PS i think I have an iphone4, but not sureYou may connect it to iTunes and update it from there.
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Help me fix my email when i get the message, server has failed , can not get mail
How do I fix my email when I keep getting the message, can not get mail, server connection has failed? In very plain basic english or even on youtube?
Hey helpsusanplease,
Thanks for the question. I understand you are experiencing issues with mail on your iPhone. The following article may help to resolve your issue:
iOS: Troubleshooting Mail
http://support.apple.com/kb/TS3899
Try these basic troubleshooting steps first
1. Tap Safari and attempt to load a webpage (try any webpage). If you can load a webpage, then your device has Internet access. If you are unable to load a webpage, follow these troubleshooting steps.
- Try to use an alternate Internet connection if available:
1. Try a different Wi-Fi connection
2. If your iOS device has an active cellular data plan, tap Settings > Wi-Fiand turn off Wi-Fi.
3. If the affected email account is provided by your Internet provider, see if your issue is resolved while connected to your home Wi-Fi network.*
2. Log in to your email provider's website to ensure that the account is active and the password is correct.
3. Restart your iOS device.
4. Delete the affected email account from your device.
- Tap Settings > Mail, Contacts, Calendars.
- Choose the affected email account, then tap Delete Account.
- Add your account again.
* If you are only able to use your email account while connected to your home network, this may be a limitation put in place by your email service provider. For further support, please contact your email service provider directly.
Thanks,
Matt M. -
Cannot get mail the connection to server has failed
cannot get mail - the connection to server ha failed
Ensure you have a active interenet connection, once thats verified and the problem still exists. Go into settings>Mail,Contacts,Calender click on the account in question, delete it, then re-add it.
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Please can you advise how to disable the SSL on my iphone, i am not sure where the setting is.
Thanks
TaniaGo to Settings/Mail, Contacts, Calendars. Tap the name of the email account. If you don't see a bar labeled "Advance" near the bottom, Tap Account. Tap Advanced. Under Incoming Settings, there should be an option to Use SSL. If it is ON, tap it to turn it off.
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Unable to connect to istore via laptop, can anyone help?
Been to apple support prior and done everything they have asked. Not been able to connect to istore since april.
Istore tries to connect then connection just falls away, no error messages etc.I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.) -
Users are unable to view private mails of shared mailbox
We are facing one issue here with shared mailbox ( helpdesk and servicedesk) . users are not able to view mails which marked as private to helpdesk ID
Symptom:- users having full access to shared mailboxes are unable to view private mails received in shared mailbox.
Product: Outlook 2010 SP2/ Outlook 2013Did you try the article I suggested?
Essentially, the "owner" of the mailbox needs to grant "show all items, including Private, to my delegates".
I think MSFT introduced this change (to honour the Private flags) in OL2010, and earlier versions did not respect the Private flags.
(some customers want private to be properly private. other customers, don't want private to be private, if you know what I mean ;)
Don
(Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!) -
I keep trying to update my mail inbox but keep being told connection to the server has failed.
Quit the maill app completely and restart the iPad. Go to the home screen first by tapping the home button. Double tap the home button and the task bar will appear with all of your recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button or anywhere above the task bar. Restart the iPad.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Or go to Settings>Mail, Contacts, Calendars>Your email account >Mail>Off. Restart the iPad and go back to settings and turn mail on again and see if that works.
Or try this as well ....Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. -
Please I am having problem viewing attached files onto emails on my iPad 1, can anyone help?
PLease I need help. I have had my iPad 1 3G wifi for about a year now, but after updating the software to 5.0.1 I have been unable to view e-mail attachment except for PDF documents. Can anyone help? Thank
HI Diavonex, I have tried to reset several times without any luck
THanks anyway -
My email has quit working! I receive message saying, "Cannot Get Mail" and it also says, The Connection to the Server Failed!
Can anyone help?iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
Setting Up An eMail Account
http://support.apple.com/kb/ht4810
iPad Mail
http://www.apple.com/support/ipad/mail/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
Cheers, Tom -
i have mac 10.6.8 and safari 5.1.10. on checking help website i am told latest flash player 16.0.0.305 is already installed BUT does not appear on my list of applications and am unable to access websites requiring it. have also downloaded flash player installer app but unable to download the flash player itself. can anyone help? thank you!
Hi Anne,
Your version of Safari is still supported. Please see Adobe Flash Player | Tech specs for supported OS and browsers.
If the Flash Player plugin is in the Plug-ins (disabled) folder it's because it's an older version that Apple has disabled in Safari. This has nothing to do with whether or not Flash Player supports the browser.
I'm not sure what you mean by "when i click on flash player itself i am told there is no application to open it." Flash Player.plugin only works in the browser to view Flash content in the browser. The plugin does not open files outside of the browser. If you have SWF files you'd like to view outside of the browser, then you'll need the Flash Player projector. However, based on your previous comments this doesn't appear to be what you are trying to do.
Google Chrome does embed Flash Player in it, while Firefox does not. Mozilla has also recently started blocking older versions of Flash Player in Firefox similar to what Apple is doing in Safari.
Following the 'clean install' instructions should result in you having the latest version of Flash Player installed that will not be blocked by the browser.
Maria -
I recently purchased my first MacBook Air but am unable to set up my @live.ie email account. My emails to this account come through to my iphone no problem. Can anyone help please?
Open Mac Mail.
From the menu bar click Mail > Preferencees then select the Accounts tab then the Account Information tab then click + to add the account. -
Hi
My ipad has a message saying a movie rental has expired and I cant remove it, so am unable to use it. Can anyone help?Hi there, this problem has probably been resolved now, but I must say that I came across these posts today as I had the same problem, my old e mail kept popping up, but all sorted now! Old Apps are not tied to the old Apple ID, honestly!
Rudegar is so right, all you do is go the SETTINGS/iTunes & App Store, then select `Apple ID` `Sign Out` then you get the chance to enter your new ID, and it worked a treat!
Good luck with anyone else with this problem, as I spent so long on this, really stupid!
PS you`ll need to again verify bank details
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