TS3899 My email on my iPhone won't allow me to trash old messages -- I get "unable to move message" "message could not be moved to the mailbox Trash" I have restored to factory settings, asked AT&T about it (no help).

my iphone won't allow me to trash old email messages -- I get the little window that says "Unable to Move Message -- The message could not be moved to the mailbox Trash." AT&T can't help me -- no one else has this problem, even though we're all on the same server from my company. I have restored to factory settings, but it didn't help. My email account settings are correct, the same as on my computers, and I can trash old messages on them.
What do I do now?

I have had a similar problem recently and followed advice here. Specifically, I used the brute force approach. As suggested by this site, I strongly urge you to backup your mailbox before trying this fix - just to be on the safe side.
Message was edited by: Rich JG

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Update - I deleted/re-added my account. Same issue. Also, no my Exchange calendar won't sync. Issue appears to be on the Exchange server. I see the following errors in my iPhone log:
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Thu Jun 24 08:23:18 unknown dataaccessd[1690] <Warning>: EAS|ASFolderItemsSyncTask failed: Error Domain=NSURLErrorDomain Code=-1001 "The operation couldnt be completed. (NSURLErrorDomain error -1001.)"
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TS3899 Purchased I phone 4S   3 1/2months ago Having problem from day one w/ HOTMAIL & MSN e-mail   ERROR messageS read: the connection to the server failed or unable to move message The messge could not be moved to the mailbox trash when attempting

sed   IPHONE 4 S   3 1/2 months ago .   From day one MSN & HOTMAIL e-mail has not worked properly. UNable to delete e-mails in MSN & HOTMAIL (ERROR MESSAGE reads UNABLE TO MOVE MESSAGE
UNable to download messages in MSN & HOTMAIL     My YAHOO & NYCAP e-mail accounts totally work. How do I correct my MSN & HOTMAIL accounts???

Oberus,
We're very sorry for the troubles you're having getting your messages to your customers. We're happy to help. We will escalate this to the proper group for review. Thanks for your patience as we investigate and escalate this issue. ~Ian
Ian_VZ
Verizon Support
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

I just set up a new email account on my iPhone and when i try to delete a message from my inbox, it prompts me that the message could not be moved to the mailbox trash.

any ideas???

If you used the same Apple ID as previously then you are using the same iCloud account.

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Update - I deleted/re-added my account. Same issue. Also, no my Exchange calendar won't sync. Issue appears to be on the Exchange server. I see the following errors in my iPhone log:
Thu Jun 24 08:22:45 unknown dataaccessd[1690] <Warning>: EAS|connection died with error Error Domain=NSURLErrorDomain Code=-1001 "The operation couldnt be completed. (NSURLErrorDomain error -1001.)" 0x189010
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hello
see here the procedure that worked for me:
https://discussions.apple.com/message/16880485#16880485
good luck

TS3899 My email on my iPhone won't allow me to trash old messages -- I get "unable to move message" "message could not be moved to the mailbox Trash" I have restored to factory settings, asked AT&T about it (no help).

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