TS3991 I can't sign-in to my iCould account from my iPhone. The account is linked to an old email address that is closed and i cant access anymore. So that means that I can't reset the password!

I can't sign-in to my iCould account from my iPhone. The account is linked to an old email address that is closed and i cant access anymore. So that means that I can't reset the password! However, I can access my iCould account from the website.
I need help !

Welcome to the Apple community.
If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID and that ID is a previous version of your current ID, not an entirely different one.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock.

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I want to play music bought from itunes on my new computer but apple id is old email address no longer accessible and password forgotten. Security information date of birth also not accepted

I want to play music bought from itunes on my new computer but apple id is old email address no longer accessible and password forgotten. Security information date of birth also not accepted. No good apple sending reset information to old email address as I cannot access it

Welcome to the Apple Community.
The following article(s) may help you.
Moving your iTunes library to a new computer

HT2731 How do I remove an email address that is no longer vaild for the iTunes Store? A really old email address keeps popping up on my iPhone, the email address is not valid and I have no idea what the password was. It's been over two years.

How do I remove an email address that is no longer vaild for the iTunes Store or my iPhone? A really old email address keeps popping up on my iPhone, the email address is not valid and I have no idea what the password was. It's been over two years.

Hello tcnolen1,
It sounds like you are trying to change the Apple ID logged into the iTunes & App Stores on your iPhone. Use these steps:
Changing your Apple ID account
Tap Settings > iTunes & App Stores, then tap the Apple ID signed in.
Sign out of the current Apple ID account and then sign in with another account or create a new Apple ID.
You can find the full article here:
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/ht1311
Thank you for using Apple Support Communities.
Best,
Sheila M.

How can I change my email address on my Itunes account if the old email address has been closed down?

Hi, my brother is struggling to log in to his itunes account. He has been using an old email address but not actually logged into his email account for quite a while. All of a sudden he hasn't been able to sign in to itunes. He has been trying to change over the email address but it looks like the old email address account has been deleted. Any ideas he can go around this to change it over?

Hello amy_c22,
Thanks for using Apple Support Communities.
From what I understand is that your brother no longer has access to the email being used for the Apple ID. He will be able to change his Apple ID if you follow the instructions in the article below:
Apple ID: Changing your Apple ID
http://support.apple.com/kb/HT5621
Take care,
Alex H.

When I try to log into iCloud the login page offers me my old email address rather than my newer one - and for which I have created a new password. I am unable to activate iCloud. Suggestions welcome.

Earlier, I changed my Apple account details to reflect my new email address. I also changed the password. iCloud seems not to 'know' this. It's service is disabled until I login in. But the default email address shown on the login page is the old email address. I can find no way of telling I cloud that I have new account details.

To change the account, go to System Preferences>iCloud, sign out, then sign back in with your revised credentials. If they aren't accepted, recreate the old ID at https://appleid.apple.com/ and changing the primary email address back to the old one (no need to verify the email account). Then sign out of the old ID on your Mac, providing your current password if prompted. Once you have signed out, change your ID back again, then go to System Preferences>iCloud and sign back in with your updated credentials.

Old email address showing in icloud and I can't see how to change it back to my address

My son gave me his old iphone and we changed the name to my email address and Apple id etc. Yesterday I downloaded the new 7.0.2 update and now icloud is showing up as my sons old email address. How do I change it back to my email address please?

Sign out of iCloud on your iPhone and sign in with own appleID. setting --> iCloud --> Sign out You can check your status and connected devices on icloud.com

HT201269 how do i switch off icloud if i dont know my password and its linked to an old email address that does not exist

i am trying to reset my iphone for my son to us but its asking for an old password for the icloud that i dont know and its linked to an old email account still for some reason and i no longer have it active

Then you're going to have to contact Apple and speak to someone in account security, because there is no way to bypass the activation lock.

HT204053 I have set up a new Icloud ID using a new email address on my I mac however my Iphone Icloud ID is still using an old email address that is no longer in use. How do I change my ICloud ID on my Iphone to that on my IMac computer. I only want 1

How do I change my Icloud ID on my Iphone to match my ICloud ID on my IMac computer? My phone has an old email address that is no longer in use. I have a new email address that I have used as my ICloud ID ( Apple ID ) on my IMac. I want to be able to send photos from my Imac to my Icloud account and see view them with my Iphone. Can you help me ?? Thanks

To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with the ID you wish to use.
When you do this, you may find that the password for your old ID isn't accepted. If this happens, and if your old ID is an earlier version of your current ID, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iPhone when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

I cant access icloud, my email address has changed recently and I cant use any emails and passwords or set up a new id, cant get hold of apple support for help, very frustrated!

I can not access icloud, my email address changed a while ago none of my email addresses and passwords work, I have tried to get a new password but that dosent work!, tried to contact apple support, no luck there either! What can I do?

If you are trying to change the iCloud ID ("email address") you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iDevice, then sign back in with the ID you wish to use. When you do this you may find that the password for your old ID isn't accepted. If this should happen, and if your old ID is an earlier version of your current ID, you need to temporarily recreate your old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

HT6114 When I click on update, a message pops up saying other accounts need to be also updated and it gives the account (an old email address I previously used and have remai changed. When I click OK the message goes away and the original download screen

With th upgrade page displayed for maverick 10.10.2 I click on down load. Amessage pops up say there are other accounts that need to be updated and it gives me the account (old email address) which is an old account that I changed the name to new email address. When I click on OK and the down load the message pops up again. I have not been able to upgrade maverick.

What you are experiencing is 100% related to Malware.
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!

I changed my email address now the pop up has stored my old email address and won't let me log in

How do I change mly email address when the log in pop up has my old email address stored and won't let me change it? I already changed it on my account, but the old address is locked in.

Welcome to the Apple community.
Empty your browser cache. In Safari you will find this in the Safari menu.

Since I upgraded to IOS7 the iCloud update app shows an old email address. How do I change this to my current email address?

I upgraded to IOS 7.0.2 and now the guide for iCloud update shows my old email address. How do I change this to my current email address?

Go to Settings>icloud, scroll to bottom of screen and tap Delete Account. Then log in using a different ID.

For the past week I can no longer sync my contacts or calendar from my iphone to outlook. I have spent approx 5 hours reading what I should do to correct this matter but nothing works. Can anyone help mr?

for the past 2 weeks I can not sync my iphone contacts or calendar to outlook. I have spent 5 hours reading on how to fix this matter but nothing works.
Can anyone help me?

The warranty entitles you to complimentary phone support for the first 90 days of ownership.

HT4759 the iCloud Login shows my old email address as my login and asks for an old p/w which I don't remember.

How do I update iCloud on my iPhone to show my new login and p/w?

Welcome to the Apple Community.
In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)
In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > iTunes & App store, scroll down and tap your ID)
If you are using iMessages or FaceTime, you will also need to log out and into your ID there too.

When i turn the macbook on a rotating circle comes up for about 5 minutes and i cant access my computer. how can i fix this?

when i turn my computer on the rotating multi colored circle stays on for about 5 minutes and does not let me access my computer. what can i do to fix this problem?

Does it stay on and not go away... or does it eventually let you login?

TS3991 I can't sign-in to my iCould account from my iPhone. The account is linked to an old email address that is closed and i cant access anymore. So that means that I can't reset the password!

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