TS3992 Altho' my 4S iPhone is connected to Wi-fi & I have a correct Apple/icloud ID and password, I keep getting the message "icloud backup Failed. Turn off airplane mode, or use Wi-Fi to enable iCloud backup." Should I delete my account,setting up a new

I cannot activate my iCloud backup of my 4S iPhone, even though I have definitely deactivated Airplane mode, and am connected to Wi-Fi. I also have a correct Apple/iCloud ID and password.
Should I delete my iCloud account and set up a new one??
Please give me some assistance with this problem!
Sincerely, Brianrit

To unfreeze it, reset it by holding the power and home buttons at the same time until you see the Apple logo, then release.
To troubleshoot your problem with backing up to iCloud, this may be caused by a corrupt existing backup that needs to be deleted, or by data on your iPad that is preventing the backup from succeeding. To troubleshoot these, try deleting your last iCloud backup (if you have one) by turning off iCloud Backup in Settings>iCloud>Storage & Backup, then tap Manage Storage, swipe across your backup and tap Delete, then go back and turn iCloud Backup back on and try backing up again.
If it still won't back up, you may have an app that is preventing the backup from succeeding. To locate which one, go to Settings>iCloud>Storage & Backup>Manage Storage, tap the name of your device under Backups, under Backup Options tap Show All Apps, then turn them all to Off (including camera roll) and try backing up again. If it succeeds, then the camera roll and/or one of your apps is preventing the backup and you'll have to located by process of elimination. Turn the camera roll On and try backing up again. If it succeeds, turn some of your apps to On and try backing up again. If it succeeds again, turn some more apps to On then try again; repeat this process until it fails. Eventually you'll be able to locate the problem app and exclude it from your backup.

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Hi Barbara,
I just had the same issue.
resolution:
get to your network settings - disable wifi, then enable 3G and cellular connection
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cheers :-)

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