TS3992 I'm trying to switch over to my new iPhone and every time I get to the point of inputting my icloud details, a message appears stating no backup available. I have followed all the instructions detailed above but no success. I've been trying to for

Loosing patience :
I've tried for 2months to switch over to my new 4s, but every time I enter my apple ID to retrieve backup from icloud. I'm informed no back up available.
Given tried for 2months, I'm tempted to bin it and get an alternative phone.

As you backup the iPhone in iTunes, it overwrites the last backup. Files are kept as they are changed, so that would explain how you get different dates in your backup folder. The only backups that are saved and not overwritten are the ones done just prior to a restore. You do have the option to go back in time on a Windows computer, however depending on the last time you set a restore point in Windows, it could be back further than you are willing to go.

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HT204053 I recently had to cancel my debit card because of unauthorized purchases on Facebook. I have tried to update with 4 different credit cards and every time I get a message saying invalid security code. How do I fix this?

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Debit card? Are you sure?
USA iTunes Store does not appear to accept debit cards - http://www.apple.com/legal/itunes/us/terms.html "The iTunes Store, Mac App Store, App Store, and iBookstore services (“Services”) accept these forms of payment: credit cards issued by U.S. banks, payments through your PayPal account, iTunes Cards, iTunes Store Gift Certificates, Content Codes, and Allowance Account balances."

I have a brand new imac and every time i try to download logic pro x it gives me this message "There was an error in the App Store. Please try again later. (100)" does anyone know how to resolve and get pass this issue?

My mac app store says that it cant be downloaded at this time and gives me this message "There was an error in the App Store. Please try again later. (100)" I have been trying for about a day now to get it to download but cant seem to figure it out, can anyone help?

The warranty entitles you to complimentary phone support for the first 90 days of ownership.

I am trying to format my macbook pro hard drive and every time I get a window that says "Cannot instal Mac OSX on this Hard Drive." What do I do?

The only options it gives me is to restart or restore from back up which isn't what I want to do... HELP?!

Provide information relative to the issue like which MBP model, what OS is running on it, what OS are you trying to install on it and where did you get the OS installer disk from then perhaps someone could help.

HT1918 I have a problem for the past 2 months in trying to update my apps on my Iphone and every time I have to be changing my apple id. It states that my Apple Id has been disabled. What's going on?

Issues updating my apps I've had for the past 2 years.

If your account is disabled then you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
You might then need to log out of your account on your phone by tapping on your id in Settings > iTunes & App Store and then log back in so as to 'refresh' the account on it
If that doesn't fix it then you might need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

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After updating iTunes this week Windows 8 recognizes the iPod but does not offer an option to open with iTunes. iTunes does not recognize iPod Touch. Have followed all the steps but without success. Is there a solution with iTunes?

I followed all the instructions on the suggested page. Many files in C:\Program Files\Common Files\Apple\ and C:\Program Files (x86)\Common Files\Apple\ could not be deleted. Message said ""Cannot delete files: It is being used by another person or program"' but could not find iPodService.exe in task manager (also, the "Cannont delete ... " did not mention iPodService.exe).
Deleted all that I could. Reinstalled iTunes. Still same result. iTunes and computer both recognize my old iPod. Only the computer recognizes iPod Touch.

HT201210 My Ipod has an error code of 1604 when trying to restore. I have followed all recommended instructions...any ideas.??

My Ipod has an error code of 1604 when trying to restore. I have followed all recommended instructions...any ideas.??

If you did all of this
Error 1604
This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
Restore and wait for the error.
When prompted, click OK.
Close and reopen iTunes while the device remains connected.
The device should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

Can't open my photo library after upgrading to iPhoto 11. is it possible to load iPhoto 9.0.1 after loading 11? have followed all other instructions but it still won't let me open iPhoto.

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when iphoto wouldnt open we read the trouble shooting info and it said that we may have needed to download 9.0.1 if we had an older version. We obviously didn't download it before the upgrade and wondered if it would cause problems or indeed solve the problem if we downloaded it now!
When we try to open iphoto is says:
To open your library with this version of iphoto it first needs to be prepared
To prepare the library use the iphoto library upgrader available from Apple.
We have downloaded this twice now and it still sends us this message when we try to open iphoto.

ITunes unable to recognize iPod, error message along the lines if "iTunes has detected an iPod but unable to recognise" I have followed all the trouble shooting tips and am still stuck? I am now being told by a friend I need a link sent to me to fix this

Hi,
I am need of help! I have had this issue for a while now and it's becoming frustrating.
My iTunes installed on my HP Windows 8 Netbook is unable to recognize my iPod, the error message along the lines of "iTunes has detected an iPod but unable to recognise"
I have followed all the trouble shooting tips and am still stuck? I am now being told by a friend I need a link sent to me to fix this??
Someone please help me fix this problem.
Many thanks.
Matt.

Hi
So just close iTunes and re-open iTunes thats it and that worked for you?
When you say reset your settings do you mean to factory settings? As my iPod was swapped at the store for a new one and the problem is still there...
Thanks.

Trying to restore iphone 5 as my phone just has 'searching' in top left corner. Phone will not complete restore and keeps having an error code '1669' have followed all the updating instructions for the computer

My phone has stopped receiving a carrier or 3G signal from EE. Have decided to try and restore phone to factory settings, but it wouldn't let me unregister from iCloud - so I then followed advice on this forum which said to restore the phone using iTunes. The phone now keeps getting to a certain point in the restore and then error code '1669' appears. I have tried to restore on many occasions now and still nothing. I have followed all the steps, i.e. updated itunes, computer still no joy - can anybody help. Thanks

The quoted error appears related to Security Software on your computer
http://support.apple.com/kb/TS3694#1669
Follow steps as outlined, If still no joy it could be a hardware malfunction.
Please Fix up an appointment at the Genius Bar.

My phone randomly shut off. When I turned it back on it said it needed to restore, to plug it into itunes. When I did, and tried to restore it, it failed with a code 21. I have followed all the instructions, it still isn't working. Please help!

My phone randomly shut off. When I turned it back on it said it needed to restore, to plug it into itunes. When I did, and tried to restore it, it failed with a code 21. I have followed all the instructions, it still isn't working. I've uninstalled and reinstalled all that the steps told me to, I've updated everything in my computer. I don't know what else to do. My phone will just show the apple sign and the itunes plug in sign.

Hey Carolefromthelou,
The following link will provide steps on how to best remove all traces of iTunes from your PC and then reinstall it:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Welcome to Apple Support Communities!
Best,
Delgadoh

Iphoto will not open I am asked to check with developer that iphoto works with this version of OS x I have followed all the steps recomended and reinstalle ILife but to no avail

Iphoto will not open I am asked to check with developer that iphoto works with this version of OS x. I have Mountain Lion OS X I have followed all the steps recomended by T Devlin in a previous discussionand reinstalle ILife but to no avail

To reinstall iPhoto you'll have to delete the current application and all files with "iPhoto" in the file name with either a .PKG or .BOM extension that reside in the:
HD/Library/Receipts folder (10.5 and earlier)
or from the /var/db/receipts/ folder (10.6) .
or from the /private/var/db/receipts folder (10.7 or later)
Then install iPhoto from the source it came from originally.

Have followed all your instructions to enable cookies but still cannot sync

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Hi romekm,
Thank you for your question. What does this warning look like? Cookies do not need to be enabled in order to sync AFAIK.[[How do I create a screenshot of my problem?]]
[[How to fix preferences that won't save]] is a good reference if the cookies are not saving.
Please post back with your results.

When trying to do a recover and update an old iPod touch, "unknown error" occurs and nothing happens. I have followed all the trouble shooting suggestions but nothing works. Ideas?

When trying to do a recover and update an old iPod touch, "unknown error" occurs and nothing happens. I have followed all the trouble shooting suggestions but nothing works. Ideas?

Hi msclaude,
Welcome to the Support Communities! I'm not sure from your post what steps you have tried, but it sounds like you may need to use recovery mode to address the issue with your unresponsive iPod touch.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
http://support.apple.com/en-us/HT201263
If you can't update or restore your iPhone, iPad, or iPod touch
You can put your iOS device into recovery mode, then restore it using iTunes.
Use recovery mode
You might need to use recovery mode to restore your device in these cases:
iTunes doesn't recognize your device or says it's in recovery mode.
You see the Apple logo onscreen for several minutes with no progress bar.
You see the Connect to iTunes screen.
Learn what to do if you see the progress bar onscreen for several minutes.
To put your device into recovery mode, follow these steps:
Turn off your device and leave it off.
Plug in your device's USB cable to a computer with iTunes.
Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
When you see this screen, release the Home button. If you don't see this screen, try steps 1 through 3 again.
When your device is connected, iTunes will open. You'll see a message saying that iTunes has detected an iPhone, iPad, or iPod touch in recovery mode.
Use iTunes to restore your device. Restoring in recovery mode will erase your device. If you previously synced with iTunes or iCloud, you might be able to restore from your backup.Get more help
Learn what to do if you don't see your device in iTunes for OS X, or in iTunes for Windows.
If you put your device into recovery mode by mistake, restart it. Or you can wait 15 minutes and your device will exit recovery mode by itself.
I hope this information helps ....
- Judy

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I have downloaded many podcasts but cannot get any to transfer to my iPod or iPad. I have followed all the directions and am getting nowhere. There has to be an easy way to download these to either device. Suggestions?

http://support.apple.com/kb/HT3281
Peace, Clyde

TS3992 I'm trying to switch over to my new iPhone and every time I get to the point of inputting my icloud details, a message appears stating no backup available. I have followed all the instructions detailed above but no success. I've been trying to for

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