TS4009 Unable to update payment information to complete iCloud storage renewal, tried over 4 times and different cards
Unable to update payment information to complete iCloud storage renewal, tried over 4 times and different cards
I had the same issue, Sent Email offering £7.99 for 25 GB. Then sent me an Email at 2.52AM saying I needed to update my payment method although they had just refunded to it. Then 7 hours later, I had tried to before work at 7AM and thought, "as it won't let me do that on my iphone, I'll do it at lunch." Sadly at 9:56 am UK time, They reduced my storage.
Having Wasted an hour on the phone tonight, they first tried to explain that £7.99 is More than £0.79 times 12. Doh!
That was followed with lots of being on hold and then being told "We can't go back, We Can't make a refund. We agree it was short notice and that we didn't do it well, there are lots of issues about this and also that we never offered you that (till the saw the email)" So no better off and now having to pay more for same service. That's pretty poor service all around. I have to upgrade as All my files, Backups and Emails are inoperative Till I do so.
That's pretty bad for a company of this size, Guess they need some more bad press at the moment.
Similar Messages
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PURCHASE PROGRAM
When I filled in my credit card details and proceed to Step 4: Enter your payment information, so nothing happens. Have tried several times. This order applies to the upgrade of CS4 and costs 270,60SEK per month.
Does not this offer?
Micke at RaaSome general information... your Adobe account and your credit card details must match exactly
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html
-Credit card https://helpx.adobe.com/utilities/credit-card.html
-ID support http://helpx.adobe.com/x-productkb/global/service-c1.html
-verify email https://forums.adobe.com/thread/1446019 -
I am unable to update payment information
My debit card was compromised (unrelated, as far as I can tell) so I received a new card with different numbers. I can't update the card to the correct information, every time I do it gives me the same error message that when I had an issue with a previous payment and I need to have the family sharing administrator update the payment information. I have tried multiple times, and ever tried to use other credit cards rather than my debit card. The card information saves every time, but the error message persists. I looked through my purchase history to make sure I didn't have a purchase that didn't receive payment with the card numbers switching but there seems to be no balance. I have submitted this question to apple support twice with no response either time. Any ideas?
Hi there. I was having just the same problem, I couldn't get into change card details. Turned out that it is some issue with Firefox browser that I was using. I changed to Chrome browser and was able to update credit card details from there!
Hope that helps you and others out there having the same issue.
Cheers Tom. -
Unable to update payment information
Due to the recent Adobe security breach, I like many other people have been forced to replace our credit cards. I received my new card and am completely unable to update my payment information. All attempts to update the information using Firefox, Chrome, Safari and Android and iPhone browsers is unsuccessful. Considering that the recent security problems of compromised customer payment information, I would have expected more from Adobe. Why doesn't such an important function of the Creative Cloud website work at a time when many people are having to re-enter their payment information due to recent events?
I have been waiting for the chat support to person for a while now and can't spend another hour waiting for assistance. This series of events is really beyond the pale in regards to Adobe's customer service and support. First we get our credit cards stolen, and then when we have to put in new payment information, the website doesn't even work properly. Adobe isn't some start up that's only been around for a few months, they're a multi-billion dollar company.
Do I need to call someone instead? Is there any sort of notification or status as to whether or not the website is functioning as expected?I had the same issue, Sent Email offering £7.99 for 25 GB. Then sent me an Email at 2.52AM saying I needed to update my payment method although they had just refunded to it. Then 7 hours later, I had tried to before work at 7AM and thought, "as it won't let me do that on my iphone, I'll do it at lunch." Sadly at 9:56 am UK time, They reduced my storage.
Having Wasted an hour on the phone tonight, they first tried to explain that £7.99 is More than £0.79 times 12. Doh!
That was followed with lots of being on hold and then being told "We can't go back, We Can't make a refund. We agree it was short notice and that we didn't do it well, there are lots of issues about this and also that we never offered you that (till the saw the email)" So no better off and now having to pay more for same service. That's pretty poor service all around. I have to upgrade as All my files, Backups and Emails are inoperative Till I do so.
That's pretty bad for a company of this size, Guess they need some more bad press at the moment. -
Im unable to update payment information. The save button wont work!
Ive tried all browsers and none of them seem to save my updated credit card info. Im a freelancer and need to update my payment info before Adobe cancels my acccount. I cant call any of the numbers for support because they dont work the weekends, and today is saturday! I need to get this fixed today so I can meet deadlines. I tried the chat and none of the agents answer! Please help!!!
Hi Anajov45,
Welcome to Adobe Forum,
The creative Cloud is still active, the payment has not gone on February 13th too, please contact the bank for this issue.
You can also contact us at http://adobe.ly/yxj0t6
In case the issue is still not resolved, please inbox me privately so that I can follow it up.
Regards,
Rajshree -
iTunes is downloaded, been using it for years. I went to download an update and I keep getting an error.Error message is: invalid signature/will not install.
I did try to update manually as instructed however that also came with the same error.
If someone can advise it would be greatly appreciated.
So what is an invalid signature and how to fix it???I would think the link doesn't work now as we are on version 10.7.
If you go to:
http://support.apple.com/downloads
the latest update for itunes is in the left hand column. If you follow the rest of the instructions from wiclee/fimeck it should work.
"Select "Save" instead of "Run". Once downloaded, right click the iTunesSetup.exe or iTunesSetup64.exe and select 'Run as Administrator' to install." (or use default) -
I was in Singapore when I created this Apple ID and payment information. Now I am have shifted to India and I am unable to update the Country and Payment related information. When I click on country no option comes up. Can somebody suggst anything?
Hi Peyush!
You may want to try changing the country associated to your Apple ID from your iOS device. I have an article for you here that I believe will help you change the country for your signed in Apple ID:
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/ht1311
Specifically, this is the section of the article you will want to pay attention to:
Change your iTunes Store country
Sign in to the account for the iTunes Store region you'd like to use. Tap Settings > iTunes & App Stores > Apple ID: > View Apple ID > Country/Region.
Follow the onscreen process to change your region, agree to the terms and conditions for the region if necessary, and then change your billing information.
Thanks for using the Apple Support Communities. Have a good one!
-Braden -
Help, cant update payment information..
I cant update payment information on my account, wont let me purchase any apps.. Any help?
Hello there, Nafters.
The following Knowledge Base article offers up some great information for troubleshooting your issue:
iTunes Store: Changing your payment information
http://support.apple.com/kb/ht1918
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
Getting an error when trying to update payment information on iTunes
Getting an error when trying to update payment information on iTunes
If you would like help from these user forums then saying what the error message was would be useful.
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I am unable to update apps on my iPhone 4. I tried rebooting but still I get an error message which says "unable to update"
I really didnt want to restore unless i had absolutely other option.
as per usual, apple wont help unless i buy an apple care plan. helpful much. -
I am unable to connect to the itunes store to update apps on my ipad.
I have tried both wifi and cellular connections.
I have the most recent updates of the operating system and itunes.
I have powered down and reset and restored.
I have no problem purchasing and downloading new apps or songs.
Please help!Refer to this article"
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368 -
when i try to change my payment information on my apple id i get a message "your credit card information does not match your bank's records. please enter a U.S. credit card and matching billing address." why do i do?
Please explain
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When updating my iphone with new software it came up on screen with the cable and itunes sign (which is what I should get when restoration has been completed) yet it is still saying restore. I have tried 3 times and the screen won't change. HELP!
If the sign does not go away it has not completed the restore. So you are incorrect when you say it "keeps completing the restore" if that message is still displayed.
Do you get an error message? If so, what is the error number? -
my screen is completely white, i've tried holding lock and home buttons as seen on you tube something called 'white screen of death' its goes black (think it switches off) then back to the white screen need help fast please!
If you have not done a factory reset on the device, I recommend doing a complete factory reset.
Factory Reset - Warning this will reset device back to original factory settings.
This method will not erase any MDN/MIN information
Turn off the phone
Press Power + Volume Up/Down at the same time and hold until display will show a triage android screen
Display will show:
Reboot system Now
Apply sdcard:update.zip
Wipe Data/Factory Reset
Wipe Cache Partition
Use VOL Down key to scroll down to "Wipe Data/Factory Reset", press home icon to select option and wipe device.
Display shows "All user data will be wiped out", press VOLUME Up to continue or VOLUME Down to exit.
Press Volume Up
Press Home to select "Reset System Now" - device will reboot
If the problem persist I recommend having a store technician take a look at the device.
Copy and paste the link below into your browser's address bar for the store locator.
http://www.verizonwireless.com/b2c/storelocator/index.jsp -
I want to share Microsoft word from my desktop mac to my laptop but every timeIi try and do it, it says that it can't open because it is not supported by the software. I have tried several times and updated it on the mac but its still not working. Any ideas?
You need to install Office on the computer from the installer DVD or disc image you purchased.
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