TS4062 My daughter's ipod touch 4th Gen cannot sync over wi-fi and cannot be seen in the devices section of itunes for windows.

My daughter's ipod touch 4th Gen cannot sync over wi-fi and cannot be seen in the devices section of itunes for windows.  I have gone through all steps of the troubleshooting guide.  All of our other ios devices are wi-fi sync-ing fine.   Can anyone help?
Not sure how long this has been a problem.  Kids are young and I manually manage most things but recently having music synced is an issue.  All software has been kept up to date.

bayfsmithy wrote:
I have read through the forgotten passcode section.  Itunes will not recognise the ipod until the passcode is entered (thats the message it keeps saying), when I press try again, it says unknown error. 
See Here  >  http://support.apple.com/kb/HT1808
You may need to try this More than Once...  Be sure to Follow ALL the Steps...

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