TS4585 i have tried to do a restore from my old Iphone 4 to my new Iphone 5 and it keeps saying that the backup is corrupted and cannot restore. how do i fix this. i have done a new backup each time

everytime i try to restore from a backup from my old iphone 4 to my new iphone 5 it says backup is corrupt even though i do a new backup each time. both phones are on teh same operating system

Have you tried doing the backup to itunes instead of icloud?

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HT201303 OK SO I BOUGHT MY 7YEAR OLD DAUGHTERS AN IPOD TOUCH FOR THEIR BIRTHDAY AND THE SECOND THEY START PLAYING WITH THEM ONE SET A PASSWORD TO ENTER THE IPOD AND FORGOT THE PASSWORD. IT SAYS THAT THE IPOD IS ENABLED... HOW DO I FIX THIS PROBLEM? HELP

I BOUGHT MY 7 YEAR OLD DAUGHTERS A IPOD TOUCH FOR THEIR BIRTHDAY, THE SECOND THEY BEGAN TO PLAY WITH THEM THEY BOTH SET PASSWORDS TO ENTER THE IPOD HOME PAGE, WELL ONE OF MY GIRLS FORGOT THEIR PASSWORD AND NOW IT SHOWS THAT THE IPOD IS ENABLED... HOW SHOULD I GO ABOUT THIS?

You will need to restore the device from the computer to which the device is synced. For information and instructions, see:
http://support.apple.com/kb/ht1212
If that will not work, you'll need to put the device into Recovery Mode and then try the Restore again:
http://support.apple.com/kb/ht1808
Forum Tip: It is generally considered inappropriate to type all in uppercase letters in Internet discussions, as text that is typed all in uppercase is by convention considered to be shouting. Uppercase is also more difficult to read, so please use all uppercase sparingly and only when you really mean to shout, which we hope you won’t need to do here .
Also, please note that you posted in the iPhone forum.
Regards.

HT1296 When i try to sync my ipad with itunes on my computer it gives me an error message saying that the sync session failed to start." How can i fix this??

When i try to sync my ipad with the itunes on my computer it gives me an error message. " The sync session failed to start. How can i fix this?? I had to uninstall itunes on my computer because of runtime error R6034.

The new iTunes has a somewhat different look from the previous version. You can get the old look back if you prefer it by doing View > Show Sidebar in iTunes. Or you can adapt to the new look.

HT1657 I've rented Argo on my mac pro and it keeps saying that the file is corrupted, now I canot see my movie or download/watch in any other Mac that I have. How can I either fix it or watch it in another device?

I've rented Argo movie and my mac pro keeps saying that it is corrupted. Now I cannot watch or download it in any other device and I'm stucked with this file in my mac pro. How can i start it over or just get my money back and dowload it again using my Apple TV or any other device?

If the download is corrupt then you will need to contact iTunes support - rentals are currently a one-time only download, so you will need to contact support to refund/credit or grant you a re-download.
Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that rental and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
If that process doesn't work (it's been taking people to this site on a browser instead of showing a form in iTunes), then you can try contacting iTunes support via this page instead : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

I was trying to purchase a book and a popup said that my Apple ID had beed disabled. How do I fix this?

I was trying to purchase a book and a popup said that my Apple ID had beed disabled. How do I fix this?

Hello ashleymls96,
Thank you for contacting Apple Support Communities.
You can use the following article to reset your password:
Apple ID: 'This Apple ID has been disabled for security reasons' alert appears
http://support.apple.com/kb/TS2446
Regards,
Jeff D.

Something went wrong with my apple tv and now it says that it is in retail demo mode. How can i fix it? I have had it for more than one year without any problem

something went wrong with my apple tv and now it says that it is in retail demo mode. How can i fix it? I have had it for more than one year without any problem

To turn on/off retail mode, go to settings, general, legal.
Do not open legal, just put the cursor there.
Then, on the remote, type this sequence : right - right - left - center.
The AppleTV should reboot.

HT4972 When I tried to update my iOS 4 ipad to iOS 6, it doesn't work but only say that the ipad software update server cannot be contacted. What should I do?

When I tried to update my iOS 4 ipad to iOS 6, it doesn't work but only say that the ipad software update server cannot be contacted. What should I do?

Hi Ruby,
Thanks for visiting Apple Support Communities.
You may find the troubleshooting steps in this article helpful for troubleshooting the connection issue you're seeing:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Regards,
Jeremy

When I try to download an app, a message saying that my apple Id has been disabled. How can I fix this? I already reset my password.

When I try to download an app, a message saying that my apple Id has been disabled. How can I fix this? I already reset my password.

I just did, I am waiting for them to get back to me.

HT4527 I transeferred my itunes to a new computer via external hard drive, however over 4000 plus songs have a ! mark beside it and they cannt be played as itunes states that the location can not be found. how do i fix this so all my music can be played.

Hi
I recently moved my itunes to a new computer by using a external hard drive.
However my itunes music is not all playable. over 4000 songs have a ! mark and when tried to be played or copied to ipod or iphone, it says that this song cannot be found and asks to locate it.
How do i fix this problem so that all my songs are available in itunes

It is probably best to start over. These are two possible approaches that will normally work to move an existing library to a new computer.
Method 1
Backup the library with this User Tip.
Deauthorize the old computer if you no longer want to access protected content on it.
Restore the backup to your new computer using the same tool used to back it up.
Keep your backup up-to-date in future.
Method 2
Connect the two computers to the same network. Share your <User's Music> folder from the old computer and copy the entire iTunes library folder into the <User's Music> folder on the new one. Again, deauthorize the old computer if no longer required.
Both methods should give the new computer a working clone of the library that was on the old one. As far as iTunes is concerned this is still the "home" library for your devices so you shouldn't have any issues with iTunes wanting to erase and reload.
I'd recommend method 1 since it establishes an ongoing backup for your library.
If you have an iOS device that syncs with contact & calendar data on your computer you should migrate this information too. If that isn't possible create a dummy entry of each type in your new profile and iTunes should offer to merge the existing data from the device into the computer, otherwise the danger is that it will wipe the information from the device.
If your media folder has been split out from the main iTunes folder you may need to do some preparatory work to make it easier to move. See make a split library portable.
Should you be in the unfortunate position where you are no longer able to access your original library, or a backup of it, then see Recover your iTunes library from your iPod or iOS device for advice on how to set up your devices with a new library with the maximum preservation of data. If you don't have any Apple devices then see HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store.
tt2

TS3212 Somehow I am unable to play my songs in itunes. When i go to play a song I get a message informing me that the file can not be located. How do I fix this. I have had no problems in the past.

Can someone tell me how to fix a problem I have with itunes. I keep getting a message when I try and play a song on itunes that tells me I cant play the song because it cant find the file. I have never had this problem before. How do I fix it, Please.

Have you moved, renamed or deleted the original files?
Has another programme on your computer moved, renamed or deleted the files?
Have you just created this iTunes Library?
Have you recently added the missing music music from an external hard drive?
If it's none of the above, what have you been doing recently? For example, have you been "sorting" your files in your file manager?

I bought 4 new songs with my itunes gift card and it is not playing the songs when i click on them, how do i fix this?

i bought 4 new songs on itunes with my itunes gift card. I went to play them and they would not play. They won't play on my phone or my ipod. How do i fix this so i know i didn't just waste $5?

Invalid, inactive or illegible codes:
http://support.apple.com/kb/TS1292
You can contact iTunes support here:
http://www.apple.com/support/itunes/contact/

HT201210 When I try to download and install ios5 to my iphone 4 the error message says that my firmware file is not compatable. How do I fix this?

When I tried to install ios5 to my iphone 4 the error message said that my firmware was not compatible, How do I fix this?

Update iTunes to the latest version (10.7).

When I add songs to my iPod, they go on there. But when I disconnect my iPod from the computer and plug it back in the songs never stay on there. How can I fix this?

Just recently I've noticed my apps wasn't working, they would just blink and then exit out. So I searched on here to find out what I should do, and I seen that someone said to restore the iPod. I did just so, but before I did I made sure I backed it up so I still had my files. But when I plugged it in there was no option of restoring from backup. I didn't know why, but I just added all of my old songs from before. However, when I unplug it (after my songs have been added) and plug it back in.. My songs aren't there anymore! This is very frustrating because it's done this to me 3 times and I'm not sure what to do.

The same thing happened to me when I updated to the new software when iPhone 4S came out.

A certain website is saying that the browser is not supported, what do i do to fix this?

An Incompatible Browser Has Been Detected
Your Web browser is not supported by our Web site. You must use a Compliant Web Browser - Standard* to view our site properly. We recommend you upgrade to the latest version of your browser according to your Operating System.
Browser Requirements to Access this Site (Listed by Operating System).
Supported Microsoft Internet Explorer browsers:
Windows XP - Internet Explorer 6.0, 7.0, and 8.0
Windows Vista - Internet Explorer 7.0 and 8.0
Windows 7 - Internet Explorer 8.0
**Instructions for upgrading Microsoft Internet Explorer browsers:
Click this link to access Microsoft's Internet Explorer page.
Click the "Download" hyperlink.
Click the "Download" button on the bottom of the page, underneath the "Get Internet Explorer 7" heading.
Click the "Continue" button. Leave the "Change Language:" option as "English."
We recommend you use your browser's default settings to safeguard your application information and ensure that the Web site works properly.
** Note that Microsoft does not keep older browser versions available to download from their Web site.
Supported Mozilla Firefox browsers:
Windows XP - Mozilla Firefox 3.5.x and 3.6.x
Windows Vista - Mozilla Firefox 3.5.x and 3.6.x
Windows 7 - Mozilla Firefox 3.5.x and 3.6.x
Macintosh Operating System 10.5 - Mozilla Firefox 3.5.x and 3.6.x
Macintosh Operating System 10.4 - Mozilla Firefox 3.6
Instructions for upgrading Mozilla Firefox browser:
Click this link to access http://www.mozilla.com/firefox.
Click the "Download Firefox" button.
We recommend you use your browser's default settings to safeguard your application information and ensure that the Web site works properly.
Supported Apple Safari browsers:
Windows XP - Apple Safari 4.x and 5.x
Windows Vista - Apple Safari 4.x and 5.x
Windows 7 - Apple Safari 4.x and 5.x
Macintosh Operating System 10.6 - Apple Safari 5.x
Macintosh Operating System 10.5 - Apple Safari 4.x and 5.x
Macintosh Operating System 10.4 - Apple Safari 4.x
Instructions for upgrading Apple Safari browser:
Click this link to access http://www.apple.com/safari/download.
Click the "Download Safari" button.
We recommend you use your browser's default settings to safeguard your application information and ensure that the Web site works properly.
Supported Google Chrome browsers:
Windows XP - Google Chrome 6.0.x
Windows Vista - Google Chrome 6.0.x
Windows 7 - Google Chrome 8.0.x
Windows 7 - Google Chrome 7.0.x
Windows 7 - Google Chrome 6.0.x
Windows 7 - Google Chrome 5.0.x
Macintosh Operating System 10.5 - Google Chrome 6.0.x
Instructions for upgrading Google Chrome browser:
Click this link to access http://www.google.com/chrome.
Click the "Download Google Chrome" button.
We recommend you use your browser's default settings to safeguard your application information and ensure that the Web site works properly.
Supported Opera browsers:
Windows 7 - Opera 10.x
Windows 7 - Opera 9.0.x
Macintosh Operating System 10.4 - Opera Mini
Instructions for upgrading Opera browser:
Click this link to access http://www.opera.com.
Click the "Download Opera" button.
We recommend you use your browser's default settings to safeguard your application information and ensure that the Web site works properly.
Supported AOL browsers:
Windows Vista - AOL 9.0
Windows Vista - AOL 8.0
*Compliant Web Browser - Standard
For the past few years, every major Web browser released has been built around a set of open standards designated by the World Wide Web Consortium, a non-profit organization charged with overseeing the continuing development of the Web. What this means is that one piece of code now looks the same on every modern browser, whether it be Internet Explorer, Firefox, Safari, Opera, or others. The majority of our users are using these modern browsers, so we can present content which is optimized for them.
[Mozilla/5.0 (Windows NT 6.1; WOW64; rv:8.0) Gecko/20100101 Firefox/8.0]
[BrowserDetectService:OS[WIN7] browser[FIREFOX] browser version[UNKNOWN] AppName[FAFSA1112] detection status [BLOCKED]]

The sites isn't updated to work with Firefox 8. You could use the User Agent Switcher to spoof an earlier Firefox user agent string.
But, eventually the site needs to be updated.

When i try to download firefox onto this computer, It downloads and says run or save. I click run and it says that it can not create temporary files. How do i fix this?

I try to download firefox but it comes up with a error message saying it can not create temporary files.

Beginning with Firefox 4, Macs must have an Intel x86 processor ('''''yours is a PPC Mac''''') '''''<u>and</u>''''' OSX 10.5 or higher ('''''which you do not have''''').
*System Requirements: [https://www.mozilla.org/en-US/firefox/4.0/system-requirements/index.html Firefox 4] [https://www.mozilla.org/en-US/firefox/5.0/system-requirements/index.html Firefox 5] [https://www.mozilla.org/en-US/firefox/6.0/system-requirements/index.html Firefox 6] [https://www.mozilla.org/en-US/firefox/7.0/system-requirements/index.html Firefox 7] [https://www.mozilla.org/en-US/firefox/8.0/system-requirements/index.html Firefox 8] [https://www.mozilla.org/en-US/firefox/9.0/system-requirements/index.html Firefox 9]
'''''The good news''''' is that Firefox 3.6.x still supports OSX 10.4 and Macs with the PPC Mac architecture. '''''The bad news''''' is that support for the Firefox 3.6.x series is likely to end in the first quarter of 2012.
*System requirements: [https://www.mozilla.org/en-US/firefox/3.6/system-requirements/index.html Firefox 3.6.x]
*Download Firefox 3.6.x: https://www.mozilla.org/en-US/firefox/all-older.html
*Also see --> http://support.mozilla.com/en-US/kb/Installing+Firefox+on+Mac
You can try the third-party product '''''TenFourFox''''' that supports PPC Macs with OSX 10.4.11 and OSX 10.5.8. Firefox 9 version of '''''TenFourFox''''' is available. The product is based on Firefox released versions. All support is provided by the developer, not by this site:
*Home page: http://www.floodgap.com/software/tenfourfox/
*Developer's blog: http://tenfourfox.blogspot.com/
*'''''VERY IMPORTANT'''''; '''read this carefully''': https://code.google.com/p/tenfourfox/wiki/ReleaseNotes90
*'''''VERY IMPORTANT'''''; '''read this carefully''': https://code.google.com/p/tenfourfox/wiki/PluginsNoLongerSupported
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''

TS4585 i have tried to do a restore from my old Iphone 4 to my new Iphone 5 and it keeps saying that the backup is corrupted and cannot restore. how do i fix this. i have done a new backup each time

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