TS5376 cant delete mobile device support

I has error MSVCR80, followed instructions to delete itunes etc as itunes help suggested, but I cant delete Apple mobile device support, it stays present. how can i delete it?

b noir  I am now trying to download itunes as you suggested, but as I press download it goes to the next screen and thanks me for downloading itunes but hasnt actually downloaded it ?? not in downloads. not asked to run or save.
turingtest2 has you covered with his advice for that one. I concur.
Try downloading an installer from the Apple website using a different web browser:
http://www.apple.com/itunes/download/
If you use Firefox instead of IE for the download (or vice versa), do you get a working installer?
If you still can't get a working installer from the standard download page, try the following direct download links for 11.1.5.5 (these are actually from the version of the user tip that tt2 linked you to in his reply:
iTunes 11.1.5 for Windows (32-bit) - iTunesSetup.exe (2014-02-25)
iTunes 11.1.5 for Windows (64-bit) - iTunes64Setup.exe (2014-02-25)

Similar Messages

  • TS3704 Trying to delete I Tunes because of missing MSVCR80.dll followed instructions from Apple to delete - Apple Mobile Device support keeps coming up its being used I have gone to program files deleted what I can from folder but left with 3 files

    I have been getting the MSVCR80.dll missing message.
    Been on the Apple site and following instruction.
    Going down the list has instructed I have Deleted I Tunes.
    Deleted Apple Software Update
    But when I try to delete Apple Mobile device it wouldn't delete so went into program files has the instructions say by going to Program Files\common Files\Apple\Apple Mobile Device Support Folder.
    It still wouldn't delete saying it was being used. 
    I opened the file and highlighted all the folders and pressed delete, most of them have disapeared into my recycle bin but the folder still holds AppleMobileService, AppleMobileDeviceService_main.dll and MobileDevice.dll. 
    Message when I right click the first file is AppleMobileService I am told this action can't be completed because file is open in Apple Mobile Device. Close and Try again. 
    When I click the next file AppleMobileDeviceService_main dll it says  It comes up with This action cannot be completed and File description Apple Mobile Device Service. Company Apple Inc. File Version 17.323.0.9 Date Created 7/9/2013. Try again...... and finally  MobileDevice.dll come up with same message but file version 710.0.0.4 Date Created 7/9/2013 Size 902KB Both say Try Again but the same thing just recurred.
    I have left my lap top on hoping that I a swift reply.
    I am certainly no computer wizard and simply trying to follow the instructions to get rid of the box which keep coming up everytime I switch the lap top on saying APS Daemon.exe-System Error. The program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem.  I had looked at the internet and there appears to be warnings not to click on the button.
    I have had an apdate from Apple for the I Tunes but it wouldn't update. I thought that may have sorted it so whilst I had a few hours I thought I would go through the process that is advised on Apple's website. 
    I hope I have not ruined my computer. I haven't even tried deleting Bonjour or Apple Application Support (I Tunes 9 or later) has these are supposed to come after the step I am on.
    Please HELP!!!!!

    Sorry I missed your post. Anyone else with the same issue should find useful resources at Troubleshooting issues with iTunes for Windows updates.
    tt2

  • TS3716 i cant sync with my i-tunes anymore...!!! it comes up i tunes requires a newer version of Apple mobile device support. can anyone help :(

    i cant sync with my i-tunes anymore...!!! it comes up i tunes requires a newer version of Apple mobile device support. can anyone help

    Hi Markynewman,
    If you're unable to sync with iTunes any more and the error states you need a newer version of Apple Mobile Device Support, I would check out this article:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    The first section has you troubleshoot your device, which is always a good idea but you might be able to skip since the error mentions Apple Mobile Device Support as the culprit.  The second section is for troubleshooting iTunes and Apple Mobile Device Support.
    Cheers,
    - Ari

  • HELP DELETED APPLE MOBILE DEVICE SUPPORT

    I was going throgh my programs and deleted Apple Mobile Device Support. I didnt think much of it at the time. But when ever I try to connect my iPod, my computer recognizes it but not iTunes. I deleted and reinstalled iTunes several times and it wont appear. Please help me and get back to me ASAP. Thanks

    See Troubleshooting issues with iTunes for Windows updates.
    tt2

  • Had error 7 windows error 126 and missing MSVCR80.dill. Went through the steps to uninstall and apple mobile device support will not delete. Now I can't download itunes. Help!!

    Had error 7 windows error 126 and missing MSVCR80.dill. Went through the steps to uninstall and apple mobile device would not uninstall. Now I can"t download itunes. Help!!

    apple mobile device would not uninstall.
    Try using the fixit from the following Microsoft document to remove Apple Mobile Device Support:
    Fix problems with programs that can't be installed or uninstalled

  • TS5376 When I try to remove "Apple Mobile Device Support" I get a "Fatal error during installation" message.  I have windows XP

    The program will not start because MSVCR80.dll is missing.  I am trying to unistall I tunes and then reinstall it because the latest upgrade did not work.  I was able to remove "Itunes" and "apple Software update' but when I tried to remove "Apple mobile device support" I get a "fatal error during installation" message.

    First try a repair install of Apple Mobile Device Support. If that goes through successfully, restart the PC and see if you can now uninstall Apple Mobile Device Support.
    If the Repair install doesn't help, try using the fixit from the following Microsoft document to remove Apple Mobile Device Support:
    Fix problems with programs that can't be installed or uninstalled

  • TS5376 Apple Mobile Device Support Utility

    I could not remove or repair this.  In desperation, I restarted box before attempting to remove Bonjour.  Restarting worked and I was able to remove Apple Mobile Device Support and proceed (successfully).

    The "for older video cards" version will probably work for you judging from other threads I've been involved in.
    You can try a full tear down and then use the individual .msi files as you have done before. Did you get iTunes 12.1 installed before trying 12.1.1? These last two builds are the first full 64-bit versions of iTunes, previous 64-bit releases (including 12.0) have been 64-bit installers for mainly 32-bit code, particularly the main executable.The "for older video cards" version is similar to previous releases which may be why it works when the other versions won't.
    Or you could try logging the installation to see if you can spot any errors that you can correct. Install AppleApplicationSupport.msi and, if relevant, AppleApplicationSupport64.msi first. The following commands log the install of AMDS for 32-bit, 64-bit or the new iTunes6464setup.exe versions. They assume the .msi is at the root of drive C though you could edit accordingly. If you want to type out the command the option switch in the middle is slash el star vee for verbose logging.
    msiexec /i C:\AppleMobileDeviceSupport.msi /l*v %USERPROFILE%\Desktop\Log_AMDS.txt
    msiexec /i C:\AppleMobileDeviceSupport64.msi /l*v %USERPROFILE%\Desktop\Log_AMDS64.txt
    msiexec /i C:\AppleMobileDeviceSupport6464.msi /l*v %USERPROFILE%\Desktop\Log_AMDS6464.txt
    You can triple-click a line to select all of it, then press Ctrl+C to copy, switch to the command box and click the icon at the top left of the window to access the paste menu.
    The log files might provide further clues as to what is going wrong. I suggest using Notepad++ to review the logs. Look for words like "failed" in the log.
    tt2

  • Apple mobile device support 64 wont install

    Hello all,
    So I have been trying to update my itunes on my desktop which is a 64bit system, but when I am able to get itunes to update to 10.5, it will NOT read my iphone/ipad.  I have figured out that the apple mobile device support 64 isnt in the commonfiles/apple/ folder.  When I try to install the applemobiledevicesupport64.msi file that came with the 10.5 package, it stops at like 99% and "rolls back", and doesnt install.  I have deleted/uninstalled every single apple piece of software and old folders, reinstalled everything from scratch multiple times with multiple reboots, but i just cant get that file to work.  I was able to install it on my laptop no prob.  I was also able to reinstall the 10.4xx file again without issue.  Someone please help me out, this really is getting frustrating.
    Thanks.

    1. Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
    http://support.microsoft.com/mats/Program_Install_and_Uninstall
    Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.
    2. You should remove all instances of iTunes and the rest of the components listed below:
    it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
    Use the Control Panel to uninstall iTunes and related software components in the following order:
    iTunes
    QuickTime  
    Apple Software Update  
    Apple Mobile Device Support  
    Bonjour  
    Apple Application Support (iTunes 9 or later)
    Follow the instructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components
    3. Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch

  • Apple Mobile Device Support fails to install, remains unsolved.

    i came back to the forums after a coupld of months, and this issue is still unsolved, will support please read this and answer us, it seems i am not the only one with such problems. so i will repost this issue here hoping to find a solution.
    Thank you.
    Reading through the forums, i found many with this same error, some said reinstalling solves this problem, but for me, and many others, it did not, so here is a log of the installation where the error shows, please look at it and tell us wheat to do,
    Action 8:21:17: InstallFiles. Copying new files
    Action 8:21:18: MsiRollbackInstall.
    Action 8:21:18: MsiInstallDrivers.
    DIFXAPP: ENTER: InstallDriverPackages()
    DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
    DIFXAPP: 'CustomActionData' property 'UI Level' is 5.
    DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
    DIFXAPP: 'CustomActionData' property 'componentPath' is C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\.
    DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
    DIFXAPP: 'CustomActionData' property 'installState' is 2.
    DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
    DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
    DIFXAPP: INFO: opening HKEY_USERS 'S-1-5-21-1605124395-1919374747-2981180892-1004\Software\Microsoft\Windows\Curr entVersion\DIFxApp\Components{9AA3828A-F852-11DB-8E29-6C6B55D89593}' (User's SID: 'S-1-5-21-1605124395-1919374747-2981180892-1004') ...
    DIFXAPP: INFO: ENTER: DriverPackageInstallW
    DIFXAPP: INFO: usbaapl.inf: checking signature with catalog 'C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\USBAAPL.CAT' ...
    DIFXAPP: INFO: Driver package 'usbaapl.inf' is WHQL signed.
    DIFXAPP: ERROR: Create Driver Store entry failed. (Error code 0x6E: The system cannot open the device or file specified.)
    DIFXAPP: INFO: Successfully removed '{9AA3828A-F852-11DB-8E29-6C6B55D89593}' from reference list of driver store entry ''
    DIFXAPP: INFO: RETURN: DriverPackageInstallW (0x52)
    DIFXAPP: ERROR encountered while installing driver package C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\usbaapl.inf
    DIFXAPP: InstallDriverPackages failed with error 0x52
    DIFXAPP: RETURN: InstallDriverPackages() 82 (0x52)
    Action ended 8:21:20: InstallFinalize. Return value 3.
    Action 8:21:20: Rollback. Rolling back action:
    Rollback: MsiInstallDrivers
    Rollback: MsiRollbackInstall
    DIFXAPP: ENTER: RollbackInstall()
    DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
    DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
    DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
    DIFXAPP: 'CustomActionData' property 'installState' is 2.
    DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
    DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
    DIFXAPP: This was the component where the install failure occurred. The rollback for this component must have already occurred at the time of failure. No need to rollback again
    DIFXAPP: Rollback failed with error 0x2
    DIFXAPP: RETURN: RollbackInstall() 2 (0x2)
    Rollback: Copying new files
    Rollback: Moving files
    Rollback: Creating folders
    Rollback: Removing system registry values
    Rollback: Deleting services
    Rollback: Stopping services
    Rollback: Updating component registration
    Action 8:21:41: Rollback. Rolling back action:
    Rollback: MsiInstallDrivers
    Rollback: MsiRollbackInstall
    DIFXAPP: ENTER: RollbackInstall()
    DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
    DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
    DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
    DIFXAPP: 'CustomActionData' property 'installState' is 2.
    DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
    DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
    DIFXAPP: ERROR 0x2 encountered while opening persistent-info key for component '{9AA3828A-F852-11DB-8E29-6C6B55D89593}'
    DIFXAPP: Rollback failed with error 0x2
    DIFXAPP: RETURN: RollbackInstall() 2 (0x2)
    Rollback: Copying new files
    Rollback: Moving files
    Rollback: Creating folders
    Rollback: Removing system registry values
    Rollback: Deleting services
    Rollback: Stopping services
    Rollback: Updating component registration
    Action ended 8:22:00: INSTALL. Return value 3.
    Action ended 8:22:00: ExecuteAction. Return value 3.
    Action 8:22:00: SetupCompleteError.
    Action start 8:22:00: SetupCompleteError.
    Action 8:22:00: SetupCompleteError. Dialog created
    Action ended 8:22:03: SetupCompleteError. Return value 2.
    Action ended 8:22:03: INSTALL. Return value 3.
    === Logging stopped: 1/11/2008 8:22:03 ===
    MSI (c) (10:8C) 08:22:03:595: Product: Apple Mobile Device Support -- Installation failed.
    now i went to the directory where the driverfiles should be, and paused the installation just before it starts rolling back and made a copy of the whole thing, the driver files are being extracted, and thinking it may have failed to find them, i restarted the installation and paused it after it extracted the files, copied over my backup files to where they should be, and resumed, same thing happened, failure again.
    I stopped all the services running, (msconfig / startup and services) and that still did not help, i went through my registry for every "apple" and deleted it, after uninstalling all apple products, that did not help, i ran windows install clean up and made sure that quicktime and itunes and apple updatea re not installed, did the whole thing again, no luck.......
    Can someone please tell me what is going on, i can run it just fine on my other machine, which is running windows xp pro as well, the only thing different i did on this one was that i plugged in the Iphone before installing the software, whereas i ran the itunes installer on that one before i plugged in the iphone, and yes, i did get the iphone driver as a camera at first, and i changed it later by pointing the update driver to the same directory where applemobiledevicesupport extracted the 3 driver files :
    C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
    and the files are usbaapl.cat , usbaapl.inf, and usbaapl.sys
    please look into this issue, i've done everything i could think of,
    Thank you.
    Windows XP Pro

    *"will support please read this and answer us"*
    These are user to user forums. Apple employees do not take part in them.

  • Apple Mobile Device Support fails to install ??

    Reading through the forums, i found many with this same error, some said reinstalling solves this problem, but for me, and many others, it did not, so here is a log of the installation where the error shows, please look at it and tell us wheat to do,
    Action 8:21:17: InstallFiles. Copying new files
    Action 8:21:18: MsiRollbackInstall.
    Action 8:21:18: MsiInstallDrivers.
    DIFXAPP: ENTER: InstallDriverPackages()
    DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
    DIFXAPP: 'CustomActionData' property 'UI Level' is 5.
    DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
    DIFXAPP: 'CustomActionData' property 'componentPath' is C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\.
    DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
    DIFXAPP: 'CustomActionData' property 'installState' is 2.
    DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
    DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
    DIFXAPP: INFO: opening HKEY_USERS 'S-1-5-21-1605124395-1919374747-2981180892-1004\Software\Microsoft\Windows\Curr entVersion\DIFxApp\Components\{9AA3828A-F852-11DB-8E29-6C6B55D89593}' (User's SID: 'S-1-5-21-1605124395-1919374747-2981180892-1004') ...
    DIFXAPP: INFO: ENTER: DriverPackageInstallW
    DIFXAPP: INFO: usbaapl.inf: checking signature with catalog 'C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\USBAAPL.CAT' ...
    DIFXAPP: INFO: Driver package 'usbaapl.inf' is WHQL signed.
    DIFXAPP: ERROR: Create Driver Store entry failed. (Error code 0x6E: The system cannot open the device or file specified.)
    DIFXAPP: INFO: Successfully removed '{9AA3828A-F852-11DB-8E29-6C6B55D89593}' from reference list of driver store entry ''
    DIFXAPP: INFO: RETURN: DriverPackageInstallW (0x52)
    DIFXAPP: ERROR encountered while installing driver package C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\usbaapl.inf
    DIFXAPP: InstallDriverPackages failed with error 0x52
    DIFXAPP: RETURN: InstallDriverPackages() 82 (0x52)
    Action ended 8:21:20: InstallFinalize. Return value 3.
    Action 8:21:20: Rollback. Rolling back action:
    Rollback: MsiInstallDrivers
    Rollback: MsiRollbackInstall
    DIFXAPP: ENTER: RollbackInstall()
    DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
    DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
    DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
    DIFXAPP: 'CustomActionData' property 'installState' is 2.
    DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
    DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
    DIFXAPP: This was the component where the install failure occurred. The rollback for this component must have already occurred at the time of failure. No need to rollback again
    DIFXAPP: Rollback failed with error 0x2
    DIFXAPP: RETURN: RollbackInstall() 2 (0x2)
    Rollback: Copying new files
    Rollback: Moving files
    Rollback: Creating folders
    Rollback: Removing system registry values
    Rollback: Deleting services
    Rollback: Stopping services
    Rollback: Updating component registration
    Action 8:21:41: Rollback. Rolling back action:
    Rollback: MsiInstallDrivers
    Rollback: MsiRollbackInstall
    DIFXAPP: ENTER: RollbackInstall()
    DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
    DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
    DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
    DIFXAPP: 'CustomActionData' property 'installState' is 2.
    DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
    DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
    DIFXAPP: ERROR 0x2 encountered while opening persistent-info key for component '{9AA3828A-F852-11DB-8E29-6C6B55D89593}'
    DIFXAPP: Rollback failed with error 0x2
    DIFXAPP: RETURN: RollbackInstall() 2 (0x2)
    Rollback: Copying new files
    Rollback: Moving files
    Rollback: Creating folders
    Rollback: Removing system registry values
    Rollback: Deleting services
    Rollback: Stopping services
    Rollback: Updating component registration
    Action ended 8:22:00: INSTALL. Return value 3.
    Action ended 8:22:00: ExecuteAction. Return value 3.
    Action 8:22:00: SetupCompleteError.
    Action start 8:22:00: SetupCompleteError.
    Action 8:22:00: SetupCompleteError. Dialog created
    Action ended 8:22:03: SetupCompleteError. Return value 2.
    Action ended 8:22:03: INSTALL. Return value 3.
    === Logging stopped: 1/11/2008 8:22:03 ===
    MSI (c) (10:8C) [08:22:03:595]: Product: Apple Mobile Device Support -- Installation failed.
    now i went to the directory where the driverfiles should be, and paused the installation just before it starts rolling back and made a copy of the whole thing, the driver files are being extracted, and thinking it may have failed to find them, i restarted the installation and paused it after it extracted the files, copied over my backup files to where they should be, and resumed, same thing happened, failure again.
    I stopped all the services running, (msconfig / startup and services) and that still did not help, i went through my registry for every "apple" and deleted it, after uninstalling all apple products, that did not help, i ran windows install clean up and made sure that quicktime and itunes and apple updatea re not installed, did the whole thing again, no luck.......
    Can someone please tell me what is going on, i can run it just fine on my other machine, which is running windows xp pro as well, the only thing different i did on this one was that i plugged in the Iphone before installing the software, whereas i ran the itunes installer on that one before i plugged in the iphone, and yes, i did get the iphone driver as a camera at first, and i changed it later by pointing the update driver to the same directory where applemobiledevicesupport extracted the 3 driver files :
    C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
    and the files are usbaapl.cat , usbaapl.inf, and usbaapl.sys
    please look into this issue, i've done everything i could think of,
    Thank you.

    I have the exact same problem on my workstation and previously solved it by installing iTunes on a different computer and copying all the files and registry keys to my workstation. However, it didn't solve the problem when i tried to update to itunes 7.6 ...
    Is there any solution yet?

  • Yes another user with problem with Apple Mobile Device Support, I am getting the error message: Service 'Apple Mobile Device'(Apple Mobile Device) failed to start. Vertify that you have sufficient privileges to start system service....

    Yes another user with problem with Apple Mobile Device Support, I am getting the error message: Service 'Apple Mobile Device'(Apple Mobile Device) failed to start. Vertify that you have sufficient privileges to start system service....I hit retry and it came up again. I hit ignore and it prompted me to hit finish so Itunes can open.   I looked thru alot of these posts on here to try and resolve this problem myself but it's not working too well...I downloaded Itunes to my desktop so I can right click it with the program i downloaded called WinRAR. I extracted it and then went into the folder called Itunes64setup. I saw the file called AppleMobileDeviceSupport64 in there so I began to try and download it on it's own. Well that didn't work as I planned and got this error message:
    Apple Mobile Device Support wasn't installed on your computer. The installer encountered errors before Apple Mobile Device Support could be configured. Your system has not been modified. To retry these operations at a later time,please run the installer again.
    Well I tried to run it again and came up with the same message...I see that some people got great support to help them so I am hoping someone can help me as well. I know "b nor" is very qualfied and hopefully can help me! Please advise what I can do. Thank you

    Hi Iss9243,
    Welcome to the Support Communities!
    You've already tried some great troubleshooting steps, but the article below gives you quite a few more for this issue.  Hope it helps ....
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
    Cheers,
    - Judy

  • ITunes 10.6.3.25 mobile device support fail

    I have uninstalled and reinstalled iTunes twice now because both my 2G iPod Touch and 1G iPad both get an error mesage.
    Itunes Aplle mobile device support requires newer version, please unstall iTunes etc.
    This getting to be a tedious problem as despite following all instructions to the letter and watching the install to ensure the correct 64-bit version is installed with no roll back to previous versions, it continues to fail.  Is this a broken version of iTunes?
    Any help is greatly appreciated, thank you.

    Hey thanks for replying.
    Here's what I did:
    First I tried the Winsock reset in the Command prompt. Nothing changed.
    Next, I tried the instructions on http://http://support.apple.com/kb/TS4123. The only other program that came up on the 'Winsock Providers' tab on the program was 2 Windows Live applications, which I can do without. So I deleted all Windows Live Applications.
    I did the Winsock reset in the Command Prompt again and rebooted my comp.
    Unfortunately, nothing has changed. iTunes keeps freezing at various stages of the sync, then shows the candy cane-striped bar with either the words 'Finishing sync' or 'Cancelling sync', before showing the Apple logo.
    Sometimes, iTunes gets to the syncing stage - "Copying # of ####" - where it will trudge through the first, second and third tracks before flashing "Copying 4 of ####" for a split second and I catch "Cancelling sync" briefly before the Apple logo appears.
    Again, I've repeated the steps I mentioned in my previous post. Does ANYONE know when the new version of iTunes is set to be released?! This one is driving me INSANE, to say the least!!

  • Failed to load Apple Mobile Device Support

    I updated to the latest iTunes and I keep receiving this error message. In order to fix it I've tried:
    Restarting the Windows Service
    Uninstalling Apple Mobile Device Support
    Different USB cables
    Different USB ports
    Reinstalling iTunes
    Restarting my iPhone
    Restarting Windows
    Nothing fixes it. My iPhone is no longer recognized by iTunes or other products such as iFunbox or PhoneClean. The iPhone will charge via PC, but that is it. The only other thing I can think of trying is reformatting my PC....  
    Again, this all started after I installed the newest iTunes. Any help would be great. Thanks.

    I had a similar (but strange) problem yesterday after installing (via Update prompt) iTunes 12.1. Everything looked OK but I found that my wife's iphone 4S wasn't detected by iTunes, but strangely my iphone 4S was.  Checked cable (same cable), checked connecting port on both phones, everything OK. Both phones were detected by Windows (8.1 64 bit). Decided to reboot both phones and the PC. Made no difference.  However, sometimes MY phone wasn't being detected either.
    Finally I deleted iTunes following this set of instructions http://support.apple.com/en-gb/HT1925 and reinstalled iTunes from a fresh download. Everything now working OK.
    Make sure you follow the sequence of uninstall processes before reinstalling.
    Hope this helps.

  • Apple Mobile Device Support

    I have problems when i connect my iphone 4 in itunes can't identify the iPhone 4
    and show this note
    " itunes requires a newer version of Apple Mobile Device Support. Please uninstall both Apple Mobile Device Support andiTunes, then install iTunes again. "
    what i do know ?.....

    oh my god thank you so muck you just saved my like $100 worth of videos that would have been deleted.

  • Apple Mobile Device Support Doesnt Seem To Be Installing With Itunes

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