TS5376 I am having trouble with an update. Now my Itunes won't open. i see the instructions to uninstall Itunes. My concern is will I loose all my music by doing so?
I am havign trouble with an update. Now my Itunes will not open. I see the instructions on how to uninstall and reinstall Itunes. will I loose my music as a result fo uninstalling Itunes?
You music is safe. You should backup the library anyway.
See Troubleshooting issues with iTunes for Windows updates.
tt2
Similar Messages
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I am having trouble with app updates on my iOS 5 iPhone never getting beyond the "waiting" state.
I am having trouble with app updates on my iOS 5 iPhone never getting beyond the "waiting" state. I have tried signing out/in of my account, rebooting and removing/re-installing the apps. This started shortly after going to iOS 5 but I am not certain if that is related. All updates that I try now are stuck in "waiting". I also tried removing the apps and then installing via iTunes desktop sync with no improvement. The only thing that I have not tried so far is a restore to a prior iPhone backup. I have not been able to find anything to indciate what the updates on waiting on. There is plenty of space on the iPhone (16gb available). Any suggestions on what to try next?
Hello there, Missy.
First thing I would recommend is to check your downloads queue to make sure there is not an interrupted download per the following Knowledge Base article:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If your download was interrupted using your iPhone, iPad, or iPod touch
1. From the Home screen, tap the iTunes app.
2. For iPhone or iPod touch, tap More > Downloads. For iPad, tap Downloads.
3. Enter your account name and password if prompted.
4. Tap the blue download arrow to resume.
If you can't complete the download on your iOS device, you can download it in iTunes on your Mac or PC and then sync it to your iOS device. You can also transfer purchases from your iPhone, iPad, or iPod to a computer.
For Apps, you can also try tapping on the application icon to resume the download, as outline in this featured discussion:
App updates won't download on my...: Apple Support Communities
https://discussions.apple.com/thread/4111336
Try tapping the App, so that it changes to Paused instead of Waiting, then tap it again to resume the install.
Make sure you don't have any paused downloads in other apps either, like the App Store or iTunes Store.
If that doesn't do it, try resetting or restoring the iPhone.
via whatheck
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
my itunes need a update and i pluged in my ipod awhile doing the updat now my ipod won't turn on and the screen has a itunes ion on it what should i do? i really need the help
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
Will I loose all my music after updating to OS 4?
I wnat to update my ipod touch 3 gen, but I changed my computer a month ago and lost my whole library!!! But it's still in my ipod, so I wonder if I update the thing will I loose all my music allready on it?
thanx in advance!Your iPod Touch will be erased when you update to the new iOS4 and synced with what is in your iTunes library, You should consult the following post for some useful hints on what to do.
http://discussions.apple.com/thread.jspa?messageID=10570955#10570955
It is important to backup. Purchased songs, videos, iPod Games, and albums can be downloaded only once. -
If I download and update my iphone 3G will I loose all my music, apps, and photos?
If I download and update my iphone 3G will I loose all my music, apps, and photos?
No. Look at the section titled Updating your iPhone, iPad or iPod Touch in http://support.apple.com/kb/ht1414
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Does Adobe Send allow you to select how many days your files can be downloaded - as with Adobe Send Now? Also, why don't I see the virus scanning message any longer with "Send" versus "Send Now"?
We relied upon the "days available for download" to get people to take
action more quickly. The "virus scanning" progress bar was simply another
way of knowing this activity was actually taking place - unless this is
written somewhere in the Adobe Send User Guide.....wherever that is.
On Tue, Dec 2, 2014 at 12:09 PM, bob.treitman <[email protected]> -
I recently added my old mac hard drive to a new macbook with an SSD as my main OSX drive. I am having trouble with permissions in viewing my old hard drive, when I save a permission when I reboot the full access is changed again . What is the best way to get complete access to my old hd installed in my new Macbook?
Open the Get Info window for the old drive. Click the Lock icon on the bottom of that window and type in your password. In the permissions area click the Plus sign ( + ) and Add your Username to it and set it to Read & Write. Close that window. you should now have full access to all the files.
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I need to update my iPod software, but I don't want to if I'm going to loose all my music. I don't have any of the songs on my iTunes on my laptop because my laptop is new. I don't sync my ipod to my laptop for that reason.
- Transfer iTunes purchases to the computer by:
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
- Transfer other music by using a third-party program like one of those discussed here:
Copy music
- Connect the iPod to the computer and make a backup by right clicking on the iPod under Devices in iTunes and select Back Up.
- Restore the iPod from that backup. The iPod will be updated too.
Note that the iPod backup that iTunes makes does not included synced media like apps and music. -
Having trouble with installing updates
Hello,
I am having trouble installing updates. I checked the windowsupdate.log file and I see:
2015-03-13
11:52:43:075 956
680 Agent
* Criteria = "(DeploymentAction=* AND Type='Software') OR (DeploymentAction=* AND Type='Driver')"
In reading others' posts, I noticed in their logs contain "DeploymentAction=Install" .. could this potentially be the issue why it will not install the update? If so, where does this get set at so I can modify it? I looked around
but was not able to find this setting.
Thanks for the help!Hello,
Here is what I see in the logs. Can you please take a look and see if anything stands out? There are a lot of errors/failures/warnings in the
WindowsUpdate.log. Please look at the last 4 lines of this log listed below -- looks like it is looking for approval or "WARNING: There are no approved updates to install". Where is this coming from? Is this
why the updates do not get installed? Thanks for any help in reviewing these logs. Thanks.
<looks good>Scanagent.log = No errors/fail/warnings
<![LOG[ScanJob({70E7DB5B-44CF-4BC0-B73F-B89A9AB557BF}): CScanJob::OnScanComplete - Scan completed successfully, ScanType=1]LOG]!><time="23:48:18.177+300" date="03-02-2015" component="ScanAgent"
context="" type="1" thread="2876" file="utils.cpp:477">
WUAHandler.log =
<![LOG[Unable to read existing resultant WUA policy. Error = 0x80070002.]LOG]!><time="05:57:24.588+300" date="02-26-2015" component="WUAHandler" context="" type="2"
thread="4148" file="sourcemanager.cpp:920">
<![LOG[Search Criteria is (DeploymentAction=* AND Type='Software') OR (DeploymentAction=* AND Type='Driver')]LOG]!><time="02:26:17.774+240" date="03-11-2015" component="WUAHandler"
context="" type="1" thread="4240" file="cwuahandler.cpp:2916">
<![LOG[Async searching of updates using WUAgent started.]LOG]!><time="02:26:17.774+240" date="03-11-2015" component="WUAHandler" context="" type="1" thread="4240"
file="cwuahandler.cpp:579">
<![LOG[Async searching completed.]LOG]!><time="02:26:24.339+240" date="03-11-2015" component="WUAHandler" context="" type="1" thread="4048" file="cwuahandler.cpp:2068">
<![LOG[Successfully completed scan.]LOG]!><time="02:26:25.651+240" date="03-11-2015" component="WUAHandler" context="" type="1" thread="4240" file="cwuahandler.cpp:3557">
-------------------------------------------------------------------------------------------------------------------------WindowsUpdate.log
= A lot of errors here --
2015-03-11
05:55:59:437 956
1194 AU
WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80240037
2015-03-11
05:55:59:437 956
1194 AU
WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
2015-03-11
05:57:22:655 956
144c EP
FATAL: EP: Failed to obtain element node, error = 0x80245002
2015-03-11
05:57:22:780 956
144c EP
FATAL: Failed to obtain plugin interfaces using CLSID 7D5F3CBA-03DB-4BE5-B4B3-6DBED19A6833, error = 0x8024000E
2015-03-11
05:57:22:821 956
144c Agent
WARNING: WU client failed Searching for update with error 0x8024000e
2015-03-11
05:55:59:296 956
1194 Agent
WARNING: SleepStudyTracker: Machine is non-AOAC. Sleep study tracker disabled.
2015-03-11
05:55:59:358 956
1194 Misc
WARNING: Network Cost is assumed to be not supported as something failed with trying to get handles to wcmapi.dll
2015-03-11
05:57:22:749 956
144c Agent
WARNING: Failed to obtain the authorization cab URL for service 855e8a7c-ecb4-4ca3-b045-1dfa50104289, hr=0
2015-03-11
05:57:22:811 956
144c PT
WARNING: PTError: 0x8024000e
2015-03-11
05:57:22:811 956
144c PT
WARNING: Initialization failed for Protocol Talker Context: 0x8024000e
2015-03-11
05:57:22:811 956
144c Agent
* WARNING: Exit code = 0x8024000E
2015-03-11
06:21:56:594 968
e8c Report
WARNING: CSerializationHelper:: InitSerialize failed : 0x80070002
2015-03-16
04:14:17:850 968
1660 EP
FATAL: Failed to obtain 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL, error = 0x80245002
2015-03-16
04:14:17:850 968
1660 Agent
WARNING: Failed to obtain the authorization cab URL for service 855e8a7c-ecb4-4ca3-b045-1dfa50104289, hr=0
2015-03-11
05:57:23:321 956
17f8 Report
REPORT EVENT: {D462FFC9-CF2C-4EB8-91DC-4EB946A903A1}
2015-03-11 05:57:22:811-0400 1
148 [AGENT_DETECTION_FAILED]
101 {00000000-0000-0000-0000-000000000000}
0
8024000e
AutomaticUpdates
Failure Software Synchronization
Windows Update Client failed to detect with error 0x8024000e.
<as seen earlier in the logs>2015-03-11
02:26:24:027 956
1274 Report
REPORT EVENT: {F5A3CD05-8B66-4806-BAF7-48AD2E8012E8}
2015-03-11 02:26:24:027-0400 1
147 [AGENT_DETECTION_FINISHED]
101 {00000000-0000-0000-0000-000000000000}
0
0
CcmExec
Success
Software Synchronization
Windows Update Client successfully detected 40 updates.
2015-03-18
06:40:25:397 968
5fc AU
## START ## AU: Install updates
2015-03-18
06:40:25:397 968
5fc AU
2015-03-18
06:40:25:397 968
5fc AU
# Initiating scheduled install
2015-03-18
06:40:25:428 968
5fc AU
WARNING: There are no approved updates to install -
Affected applications seem to be Rosetta ones...
HT1222: Apple security updatesSecurity Update 2012-001 Bricks Rosetta programs
Restore method.
#1 Backup your personal data off the machine.
Backup files off the computer (not TimeMachine) and disconnect. If you don't have a external drive, get one and connect to the USB port and simply drag and drop copy your User folder to the external drive, it will copy all your files. But installed programs are more complicated and best left to reinstalling via original sources.
#2 Try Restoring from a TimeMachine or option bootable clone
If you have TimeMachine drive, or a hold the option key bootable clone use that to erase and restore from.
Note: A TM restore can take a awfully long time, a clone restore takes under 2 hours in most cases.
#3 Reinstall OS X 10.6 from disk
If no TM or bootable clone then:
Get out your 10.6 install disk and make sure it's clean and polished (very soft cloth and a bit of rubbing alcohol, no scratches) If your disk is borked, you'll have to order a new one from Apple with your serial number.
Hold c boot off the 10.6 disk (wired keyboard, internal optical drive), use Disk Utility to >Repair Disk and Permissions (do not format or erase!!), Quit DU and simply re-install 10.6.
Note: If Disk Repair gives a error that is not repaired, then you have to consider erasing the drive (with Zeros) and try reinstalling 10.6 fresh or replacing the drive.
Note: Simply reinstalling 10.6 version from disk (without erasing the drive) only replaces 10.6.8 with 10.6.x and bundled Apple programs, won't touch your files (backup anyway) or most programs, unless they installed a kext file into OS X itself. (only a few on average do this)
#4 Update to 10.6.8 without Security Update 2012-001
Reboot and log in, update to 10.6.8 via Software Update, but EXCLUDE THE Security Update 2012-001.
#5 Reinstall any non-working third party programs
When you reboot, make sure to reinstall any programs that require kext files installed into OS X, you'll know, they won't work when you launch them or hang for some reason.
If you get gray screen at any time when booting (possible it might occur when you reinstall old programs), hold the shift key down while booting (Safe Mode, disables kext files) and update your installed third party software so it's compatible with 10.6.8.
#6 Learn how to have a OS X drive restore ability using TimeMachine or cloning software
Learn how to clone here
http://www.bombich.com/get_ready_for_lion.html
TM help here
http://pondini.org/OSX/Home.html
#7 Make copies of your original Snow Leopard
Learn how to make copies of your 10.6 disks here
http://www.walterjessen.com/make-a-bootable-backup-snow-leopard-install-disc/
Learn how to make a bootable SL USB
http://www.maciverse.com/install-os-x-snow-leopard-from-usb-flash-drive.html
#8 Deciding on upgrading to Lion?
Learn which programs ARE NOT compatible with Lion
http://roaringapps.com/apps:table
#9 Unverified hacks
Note: You may see a "hack" for this issue floating around, it has had mixed results as people's software is different.
You may want to try it, but it's at your own risk. It has worked fast for some and not at all for others, hopefully over time it will work for all.
The above methods I outline are Apple approved restore methods + based upon experience here and not a quick fix, but are sure to work as Apple recommends such steps themselves.
https://support.apple.com/kb/TS2570
If at any time you feel this is beyond your capability, please seek local professional assistance before you lose your data.
Please maintain at least a TM drive, just hook up a external drive and TM will ask you to make a backup
If your a bit more skilled, a option bootable clone is much superior than TM drive.
Good luck
<Edited by Host> -
Having trouble with software update today for ipod touch
I connected my touch to my WindowXP machine today and itunes indicated there was an update for the device (1.1.2...i believe). I was already running the latest version of itunes. The touch update downloaded and then ran for a long time but never seemed to finish. Eventually (i left it for at least 30 minutes), I disconnected and the screen indicated I needed to connect it itunes.
I get an error that the unit is in recovery mode and needs to be restored, but that operation never completes either....runs indefinitely and never completes. Looking online, I found a method to reset the touch by holding down both buttons, but that doesn't help either. I never get the normal touch interface just the picture onscreen to reconnect it to itunes.
During the restore process, I get the apple logo and the little circle motion that turns (like an hourglass, but not that shape) but nothing ever happens beyond that.Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I am havering trouble with safari and apps shutting down on me all the time what can I do to resolve this problem. Thanks :-)
Make sure you have enough free space on your iPad. With iOS 7 it is recommended that you have 15-20% of the storage space on the device free. For a 16 GB device that is 2.4-3.2 GB free. For a 32 GB device that is 4.8-6.4 GB free. For a 64 GB device that is 9.6-12.8 GB free.
Also try a reset. Press and hold the Home and Sleep buttons simultaneously until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem. -
OMG!!!! I WAS UPDATING MY IPHONE 5 WITH 7OS AND NOW ITS TELLING ME I HAVE TO RESTORE MY PHONE TO FACTORY SETTINGS... I AM GOING TO LOOSE EVERYTHING... PLEASE SOMEBODY HELP ME
OMG. STOP SHOUTING!
I can't imagine being foolish enough to update the iOS on their iDevice without making a backup of their data. Once the phone is back to factory settings, restore it from the backup you made right before you updated. -
While running an update in itunes (not installing), it stopped in the middle of the update and i receceived the following messages:
Application failed to start because AVFoundationCF.dll was not found. Reinstalling itunes may fix the problem. Then "itunes was installed incorrectly. Please reinstall itunes Error 7 (Windows error 126)". If i uninstall and reinstall itunes will I lose all of my music, etc.?Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall press on)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
To All IPod Users having Trouble with Live Updating playlists.
I thought I should share this with other IPod users as there is quite a bit of discussion on the net about it.
After 3 days trying to get "Smart Playlists"to live update on my IPod touch, reading, researching and reading more, I finally got my Ipod playlist to live update.
I've discovered that certain rules break live updating.
OK it is only a basic set of rules, but it is working.
The 1st thing I did was group all my songs using the "Composer" field. Do not use sorting, it breaks live updating.
example: All songs were composed by Music, all Soundtracks were composed by Soundtrack. And so on. I did this in ITunes using "Get Info".
I placed two rules in my playlist:
Composer is Music
Last Played is not in the last 6 months.
I ticked "Live Update"
Do not use Limit to as this breaks Live Updating as well.
If your list is in a different order on your IPod then in ITunes just select any other column in ITunes other than the numbered column, e.g. Name. Your list should match now in both ITunes and your IPod.
Just use shuffle within the playlist to mix things up.
Once played your track should drop off your playlist.
Hope this helps.I live by my Smart playlist to sort out all my TV shows and Video Podcast but it suddenly stopped updating after I paid $25 for the iTunes Match service.
It stopped in iTunes. I don't worry to much about my iPhones because I plug them in every day and it will update iTunes.
If iTunes doesn't work the apple TV, iPads and iPhones don't work.
Do I need to cancel the iTunes Match service?
Please someone find a fix.
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