Tumi Alpha Bravo collection available at Best Buy

If you’ve been reading the Best Buy Plug-In Blog for a while now, you’ll probably be familiar with TUMI. They do a lot of stylish, well-made, super functional luggage pieces … but this fall, they’re coming out with a collection that’ll change the way you look at TUMI for good.

Is there anyway you can try to get more images/videos for the Battlefield Hardline? Personally I found BF4 a disappointment from BF3 so I am still 50/50 on even ordering this one.
Any news for PC GTA V yet?
I am not affiliated with Best Buy nor have I ever been employed by Best Buy. All of my thoughts and posts are of my own opinion and personal experience.
I may not always know the right answer, but I will always tell you what I do know. I also do free computer analysis and consultation via private message.

Similar Messages

  • New styles from the TUMI Alpha Bravo Collection: now available at Best Buy

    If you’ve been reading the Best Buy Plug-In Blog for a while now, you’ll probably be familiar with TUMI. They do a lot of stylish, well-made, super functional luggage pieces … but this fall, they’re coming out with a collection that’ll change the way you look at TUMI for good.

    I was able to place an order for the new 3DS XL MM Edition via bestbuy.com. My order shows processing so all seems well. My question is in regards to when this will ship? I usually use amazon.com for online preorders as they are shipped so that they arrive on release day. Is this the same with bestbuy.com? If not, would it be possible to switch to in-store pickup so that I can get the item on release day? Thanks.

  • Motorola Photon 4G - Will it be available at Best Buy on the release date this Sunday 7/31?

    First post on here, but hopefully I can get a definitive answer. I've received conflicting reports about this and Best Buy's Mobile Guide says the phone is "coming soon," but I want to verify that I'll be able to purchase this on Sunday, as I need the phone for use overseas shortly after this weekend. Can anybody who works at Best Buy confirm that the phone will in fact be available for purchase this coming Sunday? If not, I'll need to purchase it somewhere else. Thanks.

    Did you get it yesterday? I've never had good luck getting Saturday delivery with them.
    Speaking of the developer community, doesn't this phone have a locked bootloader? Personally, I want this to be my next phone (mostly because of the gsm radio) but I'm quite partial to custom roms.
    Jacob|Web Planner | Best Buy® Corporate

  • IPad Mini pre-order...going to be available at Best Buy???

    Is the iPad mini going to be available for pre-order on Friday at Best Buy?

    Hello all,
    At this time there is no plan to offer pre-orders for either the 4th generation iPad or the iPad minis. Please check back to BestBuy.com regularly for up-to-date availability on all Apple products.
    Cheers,
    Douglas|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Playbook NOT available at Best Buy

    I purchased a Blackberry Playbook online at Best Buy on Nov. 24th.
    On Nov. 26th they cancelled my order. No replacement, rain check or reason.
    Your website states they sell you Playbook. CHECK AGAIN! Their website NOLONGER sells them.
    I have filed a complaint with the BBB against Best Buy.

    Besy buy should be contacted on this matter.
    Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
    Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
    Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
    BESAdmin's, please make a signature with your BES environment info.
    SIM Free BlackBerry Unlocking FAQ
    Follow me on Twitter @knottyrope
    Want to thank me? Buy my KnottyRope App here
    BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

  • When is the iPad Mini going to be available in Best Buy stores?

    I live in the Boston area and it appears right now that the only place to get the Mini is through Apple's website for in-Apple Store pickup the next day.  I have called a few BB's in the area and not only don't they have any, they have no clue when they are getting any.  Any info wo uld be great.  Thanks

    Nyolls,
    Im In alabama and we have received them in our store. Your store may be waiting to receive shipment from apple.
    Yes, I am a Geek Squad Agent, however my opinions are my own.
    "I don't get paid to press buttons, I get paid to know which buttons to press"
    *Please mark your questions solved and click the star to give me kudos to show your thanks!*

  • Halo 5 and The Master Chief Collection at Best Buy

    Halo 5: Guardians
    Continue the Halo saga with next installment of the franchise, this time for Xbox One, Halo 5: Guardians. Pre-order your copy of Halo 5: Guardians from Best Buy today and get ready to don Master Chief’s armor again once it’s released
    Pre-Order Halo 5: Guardians at Best Buy >
    Halo: The Master Chief Collection
    The iconic helmet and armor. The legendary story. The heart-racing combat. Halo has defined a generation of action-packed gaming and online multiplayer gameplay for more than a decade. Now, you can re-experience the thrills, adrenaline and immersive storylines of the Halo franchise, remastered and revamped for the Xbox One. With The Master Chief Collection, you'll not only receive stunning visuals, white-knuckle adventures and deep, rich storylines, you'll have a chance to honor the iconic hero who has been central to so many of your gaming conquests.
    A total of 45 campaign missions and more than 100 multiplayer and Spartan Ops maps await you, as well as an all-new live-action digital series and access to the Halo 5: Guardians beta.
    The Master Chief Collection includes:        
    Halo: Combat Evolved Anniversary
    Halo 2: Anniversary (newly remastered)
    Halo 3
    Halo 4
    Halo: Nightfall (new digital series)
    Halo 5: Guardians Beta
    Pre-Order Bonuses for Halo: The Master Chief Collection
    Get a multiplayer map guide and in-game Grunt Funeral Skull (which explodes after your death), only at Best Buy.
    Pre-Order Halo: The Master Chief Collection at Best Buy >
    Related Offers
    $10 in Reward Certificates 
    As a My Best Buy™ member, you'll get $10 in reward certificates 
    when you pre-order and purchase Halo 5: Guardians and Halo: The Master Chief Collection.. 
    Learn more >
    20% Off for Unlocked Members
    My Best Buy Gamers Club Unlocked members get 20% off Halo 5: Guardians and Halo: The Master Chief Collection.
    Learn more >
    Pre-Order Halo 5: Guardians and Halo: The Master Chief Collection at Best Buy >
    Still have questions? Want to talk to the Best Buy Community about
    Halo 5: Guardians or Halo: The Master Chief Collection?
    Reply to this post and join the conversation!
    Matt|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

    Hello CLD2ooth,
    There is a lot of excitement around finally being able to play Halo on your Xbox One with The Master Chief Collection and we’ve certainly been paying attention to customer feedback regarding our “Get $10” Promotion.
    After taking what you and other customers have posted back to our My Best Buy and Gaming teams, we have decided to add Halo: The Master Chief Collection to the program! That means that My Best Buy members can now get $10 in reward certificates for pre-ordering and purchasing the game! You won’t see this reflected on all of the relevant pages on BestBuy.com until closer to the end of August, but I have confirmed it with the teams and wanted to give our Best Buy Community a heads up.
    Thanks for posting your suggestion and please let me know if you have any additional questions.
    Sincerely,
    Matt|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • How to switch unwanted Premiere Elements - purchased from Best Buy - to Photoshop Elements? [was: Is the Amazon chat assistance ever available or is it a myth?]

    Chat is supposed to be available but never seems to be. Has anyone succeeded in getting through?

    Thanks for the reply Barbara. I suspect I know the answer to this, but I was hoping to persuade Adobe to allow me to correct my stupid mistake: I purchased what I believed was Photoshop Elements. In fact it was Premiere Elements, which I blithely installed on my new Macbook. What chance do I have of getting the installation cancelled and replaced with Elements? I purchased the softtware fro Best Buy. 

  • New Nintendo 3DS XL Consoles available for pre-order at Best Buy! Did someone say "Majora's Mask"?

    I’m personally very excited to announce that Best Buy has now listed three New Nintendo 3DS XL consoles for pre-order on BestBuy.com! Now, you’ll not only be able to enjoy your favorite Nintendo 3DS games on the go, but you’ll be able to utilize your beloved amiibo figures as well with the added NFC capabilities. This is just one of the new features of Nintendo’s new 3DS XL consoles.
    Here’s the most exciting part, in my opinion. Aside from a red and black option for the new 3DS XL consoles, Nintendo will also be releasing a Limited Edition Legend of Zelda: Majora's Mask 3DS XL! As a long-time fan of the Zelda series, I’ve been waiting for Majora’s Mask to come to Nintendo’s handheld systems and now, everyone will be able to enjoy not only the game itself, but a 3DS XL console made specifically for it!
    Here are the links to each of the new Nintendo 3DS XL Consoles on BestBuy.com:
    Legend of Zelda: Majora's Mask Limited Edition 3DS XL Console >
    New Nintendo 3DS XL Console – Black >
    New Nintendo 3DS XL Console – Red >
    The new consoles will release on Friday, February 13th, so head over to BestBuy.com via the links above to procure your pre-orders!
    Brian|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

    I was able to place an order for the new 3DS XL MM Edition via bestbuy.com. My order shows processing so all seems well. My question is in regards to when this will ship? I usually use amazon.com for online preorders as they are shipped so that they arrive on release day. Is this the same with bestbuy.com? If not, would it be possible to switch to in-store pickup so that I can get the item on release day? Thanks.

  • Stylus tablets, which one? ASUS Memo avail soon at Best Buy?

    Any user feedback yet on HTC Flyer vs. ASUS Memo? I am most interested in how responsive the stylus is in handwriting and drawing? Is it laggy? Does it respond to pressure well? Basically, I want a TOOL not a TOY. 
    PS, Not seeing Memo on BestBuy's catalog... are they planning on selling it? When and $? 

    Greetings cm6pack,
    Welcome to the forum! After reading through this debacle with your Alienware and ASUS laptops, I can understand why you would be frustrated with the outcome. After having so many exchanges, who wouldn't be disappointed in the experience you have described? I am truly sorry for any inconvenience or discouragement these exchanges may have caused you.
    When a device is exchanged under the manufacturer’s warranty, the Geek Squad Protection plan may carry over to the new device under some circumstances. However, if it is exchanged under the Geek Squad Protection plan for accidental damage, per the terms and conditions of the Geek Squad Protection plan, the plan is considered fulfilled and a new plan must be purchased to cover the new device. That being said, unfortunately it seems that the store would have been correct in fulfilling your some of the previous plans if the device was exchanged due to accidental damage, requiring a new one be purchased.
    I was able to locate the receipts form these exchanges using the email address you registered on the forum, and I am sending you a private message with some further information in regards to this issue. You can check your private messages by signing into the forum and clicking the envelope icon in the top right corner of the page.
    Sincerely, 
    Tasha|Social Media Specialist | Best Buy® Corporate
     Private Message

  • CrimeCraft available now and only at Best Buy!

    Crime Craft is an online Persistent World Next-gen Shooter. Purchase from your Best Buy store, BestBuy.com or digitally through BestBuy.games.com and get the following:
    ·         2-month Free subscription and in-game currency
    ·         Discount card for in-game items
    ·         In-game T-shirts from Atticus clothing and Ecko Unlimited
    Check it out!
    http://bit.ly/EPc1w

    Here's some other trailers....
            

  • Availability of new MBA's on Amazon or Best Buy

    Anyone have an idea when I could get one of these from Amazon or Best Buy? Saw that MacMall began offering them.
    Want to take advantage of financing options.

    Hi maddman,
    While I can't speak for all Best Buys, the one here in Sacramento said they expect them "very soon" and our neighbor (who works their loading dock) said he didn't see on last night's truck. I'd say your best bet is to call them, it's possible larger market stores will get them faster and I'm sure the ones that have "Apple stores in a store" models will be top priority.

  • E3 2014 Announcements and Best Buy

    The Electronic Entertainment Expo, commonly referred to as E3, is happening in Los Angeles this week from June 10-12, 2014. I’m sure most of you, me included, are unable to attend the event, but are still very interested in staying up-to-date with all of the news and announcements happening throughout the week. To help you stay in the loop with all things E3 and how they relate to Best Buy, I’m going to be doing everything I can to keep this post updated with announcements as they happen and let you know when any newly announced games are available for pre-order at Best Buy.
    Tell your friends, bookmark this post, and be sure to keep checking back throughout the week for updates, to ask questions, interact with our gaming community and discuss what you’re excited about!
    Announcements from the Xbox Press Conference
    They began by talking about previously announced games still to come in 2014, revealing some release dates for these games as well, followed up with some newly announced titles. See the titles they talked about below. If you don't see pre-order links for certain titles just yet, stay tuned! We'll be working to get them listed as quickly as possible.
    Call of Duty: Advanced Warfare
    My Best Buy members get $10 in reward certificates when they pre-order and purchase Call of Duty: Advanced Warfare. Learn more
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order now here
    Available 11/4/14
    Forza Horizon 2
    Plunge into the fast-paced world of open-road racing with Forza Horizon 2 as you take the wheel of a variety of the greatest cars ever made. Get behind the wheel of more than 200 vehicles, including extreme off-roaders, modern supercars, classic muscle and more, all with authentic interiors and full cockpit views. Compete in races, seek out hidden treasures or unlock exciting bucket list challenges with versatile gameplay.
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order now here
    Available 9/30/14
    Evolve
    In a savage world of man vs. nature, are you the hunter or the hunted? The creators of Left 4 Dead, Turtle Rock Studios, bring you Evolve, the next-generation of multiplayer shooters where four hunters face off against a single, player-controlled monster. Stalk your prey, execute your attack and prove you are the apex predator in adrenaline-pumping 4V1 matches.
    My Best Buy members get $10 in reward certificates when they pre-order and purchase Evolve. Learn more
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order to receive The Monster Expansion Pack Pre-Order Bonus
    Pre-order now here
    Coming Fall 2014
    Sunset Overdrive
    Dive into the open-world shooter of Sunset Overdrive, and prove that you've got what it takes to survive catastrophe. With a knack for traversing the ruined city with hyper agility, it's a simple matter to survive postapocalyptic conditions. When it comes to the mutants, not only are you escaping their transformation, but you've found your true calling — mutant destroyer. A fully loaded arsenal of overpowered weapons back you up and make it totally clear that the end of days is just the beginning for you.
    My Best Buy members get $10 in reward certificates when they pre-order and purchase Sunset Overdrive. Learn more
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order to receive a can koozie as well as the Fisco Bot outfit and AK-FOFF fun, only at Best Buy
    Pre-order now here
    Available 10/28/14
    Halo: The Master Chief Collection
    The iconic helmet and armor. The legendary story. The heart-racing combat. Halo has defined a generation of action-packed gaming and online multiplayer gameplay for more than a decade. Now, you can re-experience the thrills, adrenaline and immersive storylines of the Halo franchise, remastered and revamped for the Xbox One. With The Master Chief Collection, you'll not only receive stunning visuals, white-knuckle adventures and deep, rich storylines, you'll have a chance to honor the iconic hero who has been central to so many of your gaming conquests.
    Includes Halo: CE Anniversary, Halo 2: Anniversary, Halo 3 and Halo 4 for Xbox One along with the Halo: Nightfall digital series
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order to receive a multiplayer map guide and in-game Grunt Funeral Skull, only at Best Buy
    Pre-order now here
    Available 11/11/14
    Halo 5: Guardians
    My Best Buy members get $10 in reward certificates when they pre-order and purchase Halo 5: Guardians. Learn more
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order now here
    ScaleBound
    Set off for an epic adventure in the latest creation of renown game director Hideki Kamiya, Scalebound. Journey to a hostile, far-off world full of danger and excitement. Face a horrific assortment of strange, powerful creatures. Preserve the future by developing a bond with a towering dragon. The fate of two worlds lies in your hands — can you rise to the challenge?
    My Best Buy Gamers Club Unlocked members get 20% off.Learn more
    Pre-order now here.
    Crackdown
    Return to the action-packed gameplay of Crackdown with an all-new experience developed by the game's original creator, Dave Jones, as you get your hands dirty and run out the crime-crazed mutants of Pacific City. Take the fight upward with amazing verticality, and lay waste to the freakish menace with brutal mayhem and mind-blowing levels of destruction in co-operative gameplay. Take to the overrun streets with friends in Campaign mode, or go head-to-head in competition on Xbox Live. Brace yourself — these mutants are about to get even uglier.
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order now here
    Rise of the Tomb Raider
    Join Lara Croft on her next adventure in Rise of the Tomb Raider as she harnesses all of her survival skills on the quest to embrace her fate as a Tomb Raider — and make it out alive. Explore the vastness of a strikingly beautiful environment where lethal threats lurk around every corner. Take your abilities to the limits as you enter the ominous darkness of tombs and fight for survival. Experience the heart-pounding thrill of action like never before with the Foundation engine, and greet a dynamic cast composed of new faces rendered in amazing clarity. Immerse yourself in Lara's world with an intense performance delivered by Camilla Luddington in a mind-blowing story that reveals the character's deepest turmoil and motivations, created by a writing team led by award-winning author Rhianna Pratchett.
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order now here
    Project Spark
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order now here
    Phantom Dust
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order now here
    Disney Fantasia: Music Evolved
    Available 10/21/14
    Announcements from the EA Press Conference
    EA also went through some previously announced titles along with showing footage of new titles. See the titles EA talked about below. If you don't see pre-order links for certain titles just yet, stay tuned! We'll be working to get them listed as quickly as possible.
    Dragon Age: Inquisition
    Dark times have come to Thedas — monstrous dragons cast ominous shadows from above while chaos erupts all around you. What was once a land of peace and happiness is now ripped apart by conflict as the Mages wage bloody battle against their oppressors, the Templars. Someone must restore order to Thedas and put an end to those who seek to destroy the land. It's time to lead the Inquisition — a band of legendary heroes and the only hope of Thedas — and wage a war to end this reign of terror.
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order to receive the Dragon Age Inquisition Weapons Arsenal Pre-Order Bonus
    Pre-order now here
    Available 10/7/14
    The Sims 4
    In The Sims 3, you got the opportunity to throw open the doors and explore the neighborhood — well in The Sims 4, it's time to look within the mind, body and heart of your Sims for an amazingly rich and incredibly lifelike story that you won't forget. The beauty of The Sims is that it simulates life and hands the controls over to you, but what is life without emotion? For the first time, your Sims feel and express emotions with a diverse range and depth that can be influenced by other Sims, actions, memories or even the clothing and objects you choose. What could be more true to life than that?
    My Best Buy members get $10 in reward certificates when they pre-order and purchase Sims 4. Learn more
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order now here
    Available 9/2/14
    EA Sports UFC
    Fans of MMA fighting know that no other sport in the world matches the intensity that can be found in this arena. It takes more guts and skill than most people have to be a UFC fighter — but EA Sports UFC gives the rest of the world a chance by bringing the fight to your PlayStation 4 powered by EA Sports Ignite technology. EA Sports UFC takes the action, emotion and intensity that can only be found inside the Octagon and combines it with the amazing abilities of this next-generation console for an adrenaline-pumping, heart-pounding, guts-or-glory kind of experience that you won't soon forget. Are you ready to feel the fight?
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order to receive the EA Sports UFC Bruce Lee Pre-Order Bonus
    Purchase now here
    Available 6/17/14
    NHL 15
    Return to the rink with NHL 15, the latest installment in the series known for intense hockey action. Experience the thrill of the game with 12-Player NHL Collision Physics that provide hard-hitting collisions and player pile-ups. Test your skills in authentic playing conditions with Real Puck Physics that create realistic ice surfaces and puck motion to duplicate the unpredictable spins, rolls and bounces seen in nonstop NHL action. Enjoy the look and feel of a real game with the Next-Generation Hockey Player, modeled on authentic player and equipment models to deliver unprecedented player likenesses, emotions and animations.
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order now here
    Available 9/9/14
    Madden NFL 15
    Madden NFL 15 delivers everything you need to own your rivals on both sides of the field, including the most immersive defensive gameplay in franchise history. With all-new player-lock camera angles, pass rush tools, open-field tackling mechanics and smarter AI, you've never been more armed to take control of the defense and challenge the best offenses in the game. Madden NFL 15 introduces a revolutionary crowd-sourced play-calling system with three distinct ways to run offense and defense: coach suggestions, Madden community picks and concept plays providing a strategic edge to take on all rivals. 
    My Best Buy members get $10 in reward certificates when they pre-order and purchase Madden NFL 15. Learn more
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order now here
    Available 8/26/14
    FIFA 15
    Battle the world's best players and witness their expressions of intensity, celebration and defeat detailed in lifelike accuracy with Emotional Intelligence modeling. Contend with the conditions of the pitch and realistic interactions between players, the ball and their environment with Physically Correct Contacts that re-create dribbles, touches, passes, shots and deflections in relation to the position of the body part or object with which they connect. Plunge into the physicality of head-to-head competition with intense Man-to-Man Battles that test your skills and endurance and establish dominance with Full-Body Defending. 
    My Best Buy members get $10 in reward certificates when they pre-order and purchase FIFA 15.Learn more
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order now here
    Battlefield Hardline
    Brought to you from the studio that created Dead Space, Battlefield Hardline's innovative and dramatic single-player storyline plunges you into the role of Nick Mendoza, a young detective who is determined to exact revenge against once-trusted partners on the force. Then, engage in intense multiplayer action for up to 64 players that features the strategic team play, variety and immersion of Battlefield, set in an all-new playground with cops-and-criminals-inspired gameplay — hunt criminals, save hostages, raid vaults and more.
    My Best Buy members get $10 in reward certificates when they pre-order and purchase Battlefield Hardline.Learn more
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order now here
    Available 10/21/14
    Mass Effect 4
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order now here
    EA Sports PGA Tour
    Available Spring 2015
    Star Wars Battlefront
    Mirror's Edge 2
    Announcements from the Ubisoft Press Conference
    See the titles Ubisoft talked about below. If you don't see pre-order links for certain titles just yet, stay tuned! We'll be working to get them listed as quickly as possible.
    Far Cry 4
    Journey deep into the Himalayas to Kyrat, a breathtaking, perilous and wild region. Explore an expansive open world where anything can happen and danger hovers all around you. Receive a Limited Edition upgrade with pre-order, which includes Hurk's Redemption with three single-player missions that put you on the hunt for a rare artifact, plus a devastating Impaler harpoon gun. Will you rise to the challenge and set Kyrat on the path to freedom?
    My Best Buy members get $10 in reward certificates when they pre-order and purchase Far Cry 4. Learn more
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order to receive The Butcher's Machete, only at Best Buy
    Pre-order now here
    Available 11/18/14
    Tom Clancy’s The Division
    Dive into the frighteningly chaotic and devastated New York City as an agent of The Division, working to restore order. Call upon your skills, weapons and wits as you play in this persistent, dynamic environment that combines the Tom Clancy series' core authenticity and tactical decisions, RPG action, trading and much more. Join your skills with your friends' as you create a team of agents called upon to investigate the source of the virus and engage all threats, even if it means taking down your own citizens.
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order now here
    Available 2015
    The Crew
    Put the pedal to the metal and get behind the wheel in The Crew, a next-gen racing adventure that allows you to explore the U.S. in its entirety, from coast to coast. Build your crew of four through companionship or rivalrous adversity, and then embark on your quest to improve your rep in the underground-racing world and infiltrate and ultimately overtake the 510s, a gang grown around Detroit's street-racing scene.
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order now here
    Available 11/11/14
    Assassin's Creed Unity
    My Best Buy members get $10 in reward certificates when they pre-order and purchase Assassin's Creed Unity. Learn more
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order to receive chances to win prizes with the Spin to Win game, the Chemical Revolution and a Best Buy exclusive Over Under pistol.
    Pre-order now here
    Pre-order the Collector's Edition here
    Available 10/28/14
    Just Dance 2015
    Head to the dance floor as you take your performances to a whole new level in the latest installment of the popular Just Dance franchise, Just Dance 2015. Get everyone moving with the latest jams from Pharrell Williams, Ellie Goulding, Calvin Harris, John Newman and more, and take a trip down memory lane with classics by Bonnie Tyler and Run DMC & Aerosmith.
    My Best Buy Gamers Club Unlocked members get 20% off.Learn more
    Pre-order now here
    Tom Clancy's Rainbow Six Siege
    Return to the heart-pounding shooter action of the Tom Clancy's Rainbow Six franchise with Tom Clancy's Rainbow Six Siege, an all-new installment that takes you deep inside the thrilling and dangerous world of a global counter-terrorist operative as you fight to make the world a safer place. Jump into action as you engage in fast-moving, close-quarters combat, carry out intense coordinated assaults, execute sharply tuned strategies and of course, blow away anything that stands in your way with explosive demolitions skills.
    My Best Buy Gamers Club Unlocked members get 20% off. Learn more
    Pre-order now 

    Is there anyway you can try to get more images/videos for the Battlefield Hardline? Personally I found BF4 a disappointment from BF3 so I am still 50/50 on even ordering this one.
    Any news for PC GTA V yet?
    I am not affiliated with Best Buy nor have I ever been employed by Best Buy. All of my thoughts and posts are of my own opinion and personal experience.
    I may not always know the right answer, but I will always tell you what I do know. I also do free computer analysis and consultation via private message.

  • Best Buy in Bolingbrook, IL

    I decided to post here instead of writing a review on Google, as I know how detrimental those can be to an individual store, but they really deserved it. Maybe someone can make it right, or at least straighten out the issues with this store.
    In April of last year I came into a large chunk of change, shortly after being robbed, and of course I decided to spend a bunch on gaming. What better way to get over that kind of stress? I very rarely shopped here, primarily for business when I did. So I came to this Best Buy (why not?), bought a 55" TV and roughly a dozen PS3 games. The very first thing that went wrong was the God of War debacle (Sony's debacle, that is). There was a collection out at the time that, unbeknownst to me, did not come with all of the games that said "includes" in big bold letters on the front. You had to download a couple of these games, and I remember calculating that would be 17 GB, bandwidth I did not have. But that didn't even matter, because the voucher was expired. This store was still selling these. So I came back to return mine. I showed the item to the guy at the door as I walked in. He nodded. I went to the customer service desk and explained the situation and the guy behind the desk gave me possibly the most condescending look I've ever been given. He raised one side of his upper lip and one of his eyebrows at me, and explained they would not accept it, and I had to contact Sony. This was a small item of a huge purchase, so it definitely would have been in his best interest to accept it, but even if he didn't, that look he gave me began to stew, and has been stewing ever since. It should also be noted that even after bringing it to their attention, these were still on the shelves the next several times I went into the store.
    I was at the store for a while after this, picking out more games, and I believe this was when I was buying the TV (possible the events are out of order). Anyways, I'm paying for something, and the girl tells me, "Next time you come in here, you need to ask the guy at the door for a sticker, because it looks like you stole that." She was referring to the open God of War case. The guy at the door should have stickered the item when I walked in and showed him, if that were the case. One should not have to inform a store of their own policies. Up until this point I had no unpleasant experiences with anyone in a blue shirt, just the white shirt guy, but she might as well have said, "you look like a thief."
    So far, majorly condescended unto twice, and denied what I feel was a perfectly reasonable return. I was already beginning to lean away from coming back here at this point. Then, a week later or so, I started hooking up my retro systems from my old TV to the new one, as those are mainly what I play. I realize, the upscaler in this TV has HUGE lag, and after much googling I realize this problem has been ongoing with this and similar models for a while and will not be resolved. The lag made everything that used composite signal unplayable, as everything you did happened over a second late. I already know that this Best Buy is not going to accept the return, but I decided to look at online reviews of this store, just for kicks. "Maybe my experience was a fluke," I thought. Nope, many other people have the same sentiments I have about this store - people swarm around you trying to sell you stuff, and if anything ever goes wrong you're out of luck. So instead of wasting my time, I just sold the TV, informing the new owner of its downfall. This was the third burn from this store - still selling a known defective model.
    What I have not mentioned yet is that I used to buy things here for business until this stuff happened. After this, I decided not to utilize Best Buy in my work's entire computer network upgrade (that is, all computers and all network equipment), so (mainly) the smug white shirt lost them a ton of money.
    A few months passed, and I had a few tech emergencies, most went okay. One day though, not that long ago, I was buying a network switch, once again in an emergency. Keep in mind, I am in ways both blue collar and white collar. I am the entire "IT department" and I run our maintenance department. I fix everything that goes wrong, computer or otherwise, so I am often wearing stained clothes. Because of this, I had to come to Best Buy wearing dirty clothes. I passed a blue shirt, and out of the corner of my eye I saw her head whip around, and when I look back she's looking at me like I was scum. The look she gave me can only be compared to Bernie Mac's bit about the little girl and the cookies. She noticed that I had noticed her, and she turned back. Normally I could disregard something like this but not after the aggravation caused on the other visits.
    There are many good employees at this store, but overall the attitude is very bad, and I've lost money and time. These are not the only incidents I've had, just the ones that stuck out the most. I'm a very patient guy and, to date, this is the first time I've complained to a business, ever. Many times I've gone in this store, someone was arguing with customer service. It's just so unpleasant. I no longer go to this store, virtually ever. I just go to the TigerDirect in Naperville (which is unfortunate because I dislike that store anyways). Surely I am not the only person who commands so much money that they have shunned away. No one extremely major event happened here, but I was chipped away with many small ones, basically.
    Anyways, we are currently doing renovations now including tech upgrades, and I felt someone should know why they are not getting my money (and many other people's).
    Thank you for reading, and if someone decides to try to do something about it, best of luck to you. I feel better now having finally decided to speak up.
    -- J. {removed per forum guidelines}

    Hello rside,
    After reading through your post, it seems that your latest experiences have one thing in common and that is poor customer service.  We can have the best selection of products at the lowest of prices, but that doesn’t mean anything if we aren’t treating our customers with a kind, professional experience.  I’m sure this was far from what you were expecting from us, and I’m truly sorry for the disappointment this surely created.
    Our stores should not only be friendly and informative, but our associates should courteous with our customers when they are requesting assistance. It sounds like something missed the mark though if you felt insulted after having tried to return your God of War game. Although we weren’t able to help with your game’s expired voucher, this doesn’t excuse the condescending nature you describe from our customer service agent. Even more troubling to me is the reported implied accusation of our cashier, and I’m sorry for any aggravation this caused.
    No matter what a customer is looking to purchase, they should feel confident knowing they are buying something that fits their needs and wants for it. This is because our associates should be asking clarifying questions to narrow down what the purchase would be used for specifically so that they may provide you with your best available options. I’m sorry to hear that something was clearly missed though if an associate didn’t realize you needed a television that would be compatible with your retro gaming systems. We certainly can’t afford for experiences like yours to be repeated considering the many competitive choices customers have today, and I appreciate you taking the time to tell us about it.
    Please know that as a company, we realize we do have room for improvement, and we are actively working to change this. It’s clear to me that we may not have ironed out all of the kinks yet, and I’m very sorry it has been at your expense.  I am forwarding your post to our team leadership including our general manager, Jonathan, as direct customer feedback is the best way to highlight which areas need the most focus.
    Once again, I appreciate that you took the time to share your experiences in the level of detail you did. If it were me, I’m sure these would be stories that would be told time and time again whenever friends and family discussed poor service. It is my hope, however, that we have proven to you that we care and are committed to do better. I know you didn’t write with the intention of receiving any grand gesture in return, but I do hope you will let me know if there’s anything more we can do to show our appreciation and invite you back.
    Respectfully,
    Alex|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Best Buy hijacked my bank account and disposed my Best Buy points

    I placed an online order on 09/05/2014 (Order number: (removed per forum guidelines) around 4pm eastern, and about 3 hours later, I got another email stating "YOUR ITEM HAS BEEN CANCELED". It was for an in-store open box item, which I was able to pay for online and pick-up at the store, or so I thought. I used two $5.00 reward certificates, a gift card, and my credit card to finalize the transaction. The email titled, "YOUR ITEM HAS BEEN CANCELED" contained this information:
    Be assured that if you paid by credit card, it has not been charged, and any other method of payment has been credited. If you used a Gift Card for this order and no longer have it, please call the number below and we'll send you a replacement.
    If you have any questions about your order or need further assistance — or if you'd like help finding a similar item — please contact us at
    1-888-BEST BUY (1-888-237-8289).
    Once again, we're sorry for this inconvenience, and are working hard to serve you better in the future.
    Sincerely,
    Karalyn Sartor
    Vice President Customer Care
    Well, lets just start wih Karalyn did not answer my call or attempted to help.
    My gift card was immeditely re-credited, however it has been a different story for the other method of payment. My certificates which were accumulated through purchases totaling over $500 dollars, never regenerated (i've called 3 separate times about when are they going back to my points bank and responses range from 24hr to 45days) it's now Wednesday this happen last Friday. The cancelation email stated my credit card would not be charged, but Best Buy did something worse they placed a hold on my card for this order that wasn't fulfilled and actually canceled by Best Buy employees at the store(553) due to not in stock (as stated in cancelation email).
    The transaction was completed online because it indicated stock was available and the, "Thank you for your order" email implied that ownership was mine. I don't understand why Best Buy placed a hold on my card, if the transaction was manually checked and canceled? What makes it worse there was no attempt to contact me to substitute canceled order or give me a definitive reason why it was canceled. In fact, my reward certificates that I accumulated over some time were gone due to this cancelled order and no definitive answer has been given to when they will show back on my account. I was told Friday the hold would release in 3-5 days and it "should" drop, but it now Wednesday. I would understand if this was a return transaction and I have to wait for my funds to be available again, but I had no possession of item and it the transaction didn't go through why is Best BUy holding my money hostage? I'm not in the business of lending out money, and I needed those funds to actually acquire what I attempted to in my order. I shouldn't have to wait on my money, I feel like I'm being bullied and down right punished.
    So, now it gets worse for me because. I called I-800 for Elite Plus reward members ( been a member since it was Premier Silver) to make sure stock was available on a similar item (at full price), and asked about the points, I lost and how I would be able to apply them to my purchase. The rep adjusted the price to accommodate my transaction and said that the points would be still go back on my account in 24 hrs. This new order was finalized on the same day as original order Friday 09/05/2014.
    Well, I checked my bank account Monday , and was surprised to see the original cancelled order was still there, as well as two identical transaction that I'm assuming represented my new order. I was patient and waited till Tuesday to check again, and hoped that all mistaken holds would drop, but I was wrong. Instead, now a hold actually posted as a completely different amount (lower) with the new order number associated to it, and the other amount(what I expected) is also there plus the original transaction amount. Who gave Best By create a third order without my consent? Why did Best Buy assume I had money to lend their cooperation? Why did Best Buy assume that my funds were at their disposal and authorized their own transaction? How dos Best Buy not consider unapproved transactions could overdraft my account? I called and asked, but no answer could be given to why that happen except that the rep charged me twice, and thats why theres two holds, but then that doesn't explain why one of those holds post at a cheaper price with my new order number on it. This is crazy, there is no reason why a third order should have been created because I didn't approve it. This has been too many days without my money, and these holds total a little pass $300.00 dollars (not chump change).
    Yesterday (09/09/14) I contacted my bank to find a solution to these unwarranted charges, and the only way to expedite and release my funds would be in a from of a letter from best buy on their letter head to be faxed to 18663097443 with the transaction amounts, card number, my name, date of transaction, signed by a manager, and a statement informing the bank that Best Buy would not collect on those charges. The other solution was to dispute the charge that posted because that amount was not contracted to be fulfilled under the agreement of the order form.
    So, I called Best Buy again. Well, after over an hour on the phone and the rep spoke to her superiors which declined the request, so I asked for the case number, but the rep told me that after during the conversation her computer crashed and no number could be given. So, I asked for some type of compensation for this crazy ordeal and for the financial position it put me in by creating a new order and holding funds from a canceled order. Well, she said my situation didn't correspond to reasons that warranted compensation, not even a coupon. I thought what happen to customer service as being a reason? The Best Buy rep did seem to empathize with my situation, and asked again for that authorization letter, and she said she got it approved; this was around 5pm yesterday. She then even said she was able to generate a case number with this approval (case number 144087240).
    Guess what Best Buy community its now Wednesday, and the holds are all there no communication was sent to the resolution department on the behalf of Best buy and I'm still out $300. plus dollars since Friday. Normally banks charge interest on loans, what will Best Buy do for me now that I have stolen my money? I never gave consent to create a third order, which now I will have to dispute and report to the Better Business Bureau. The most unbelieveble part of this mess is that the item in my original order that satrted all this is still up on the Best Buy page. An employee supoosley checked and made the determination that the item is out of stock, but its still on the webpage to trap another customer in lending Best Buy capital to fund their organization. I would clike to challenage any employee to attempt to but this item and see what happens to their funds. I mean, come on Best Buy if you don't pay the employee to trap people, then have them remove the item off the website where people are becoming victims to this money pit. Here is the link go for it and see what happens to you Karalyn Sartor, Vice President Customer Care. 
    http://www.bestbuy.com/site/apple-open-box-ipad-mini-with-wi-fi-16gb-white-silver/6208541.p?id=12187...
    I shop at Best Buy so much I held the silver Premier status since it was introduced, and every year the amount of how much you spend gets raised as benefits get removed, I've been able to surpass that threshold to maintain Elite Plus status since it too has been created topping almost $5000.00 this year alone, and we haven't hit Christmas yet. This experience is something to consider next time I think about going to Best Buy.

    Good afternoon robertocar78,
    After reading through your detailed post, I can fully understand why you would be frustrated with this experience. First off, stores should ensure that their clearance and open-box items listed on BestBuy.com are up-to-date to prevent such experiences as yours. Secondly, to have such an amount of funds unavailable would be quite worrisome, and I hope that I can bring some light to your particular situation.
    Using the email address you registered with the forum, I was able to locate your cancelled order as well as the replaced order. Typically when an order is placed, the funds are immediately authorized to ensure the funds are available. While this authorization may make the funds unavailable, the funds have not actually been collected.
    Once an order ships, the funds will be collected at that time. Should there be more than one item on an order, if the items ship separately or at different times, you may be charged for the individual items. That being said, you could see multiple smaller charges for one order that together make up the order total. If an order is cancelled, the authorization should be dropped on our end. However, this may take 3-5 business days to reflect on your end, depending on your financial institution’s processing times.
    I was able to see that you have been working extensively with Todd on our Consumer Relations team in regards to your situation. I spoke with him personally about your particular situation and let him know that you have also posted here in regards to your concerns. I’m happy to hear that he has been able to assist you in resolving most of your issues thus far.
    Also, please know that I am reaching out to the Tropicaire store in Miami, FL store in regards to this iPad listing to ensure they have a chance to correct any inventory or listing issues they may have. I am truly sorry for any inconvenience this experience may have caused you. I hope that this experience has not influenced your future shopping destinations.
    If you should have any further concerns or questions, please feel welcome to reach out to me here on the thread or by sending me a private message via the link in my signature below.
    Cheers!
    Tasha|Social Media Specialist | Best Buy® Corporate
     Private Message

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