Turning screen Lumia 920

The screen of my Lumia 920 doesn't turn automaticly anymore. Can I change the settings somewhere?

Install this application and check results for magnetometer as you may have a hardware issue:http://www.windowsphone.com/en-us/store/app/diagnostics-toolset/7e500919-deda-4a9c-93c5-c9fc9a046ffa
Backup your data to the "Cloud" and consider carrying out reset of device prior to returning to Nokia Care facility for repair and to exclude any possible software corruption.
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Lock Screen Lumia 920

My screen locks as soon as I have dialed before I bring the phone to my ear.Thus I cannot use the phone while on a call and have to switch it off. Screen only comes back if the call is ended by the other party. Is there a quick fix?

You may need to send in to have it looked at. If blowing air towards the sensor is not the issue, and you don't have a screen protector on it, it could be a sensor or ribbon issue and should be repaired.

Screen turns black on Nokia Lumia 920 during video...

I wanna used my Nokia Lumia 920 in Skype but everytime I used the video call my turns into black screen I couldn't see my friend or even my self but if I used my xperia it works well
Subject/title line edited to reflect post content.

Depending on (local) avaiability you will find MetroTube here.
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Lumia 920 - Is it Necessary to Unlock Screen to Us...

Has anyone else found that they need to unlock the lock screen before their BT car kit will make or receive calls.
I can't believe that I'm the only person who has this problem with the Lumia 920!
The phone connects fine with my car kit and the car display shows the contacts ok but the phone is unresponsive to the steering wheel controls until the phone lock screen has been unlocked.
This means that I can neither make nor receive calls without first touching the phone.

Hi Adrian,
Thanks for the suggestions. I have checked to make sure that I've got the latest phone updates via the option in the Settings section. I'm not sure if that includes firmware updates - are these automatically installed also, or do I need to download them separately?
By a soft reset, do you mean turning the phone off and then restarting? If so, I have tried that several times.
Is it normal to be able to answer via the bluethooth car audio when the Lumia is locked? I wasn't sure if I needed to use a voice command or something. An incoming call activates the car's audio, and I can even hear a ringing tone on the car audio, but clicking on the "phone" button on the car dash doesn't answer it unless the phone is unlocked.
Thanks
-Matthew

Lumia 920 screen uniformity problem - anyone else?

Hello everyone,
Recently I have purchased Lumia 920.
It was purchased from one of parallel import shops (so there's that), but it was advertised as brand new.
Phone works fine, except that bottom of the screen is darker than top. It is not major but it is easy visible (checked with couple of mates and everyone saw it, so it's not just me being paranoid). Light fade-out starts between 10 and 15mm from bottom of the screen, is very gradual and that darker patch seem to have a bit of purple-ish tint. It is visible only on white background (Internet Explorer, for example).
I took phone back to the shop and they opened two remaining phones for me, plugged them and turned them on - both had approximately same uniformity problem. Shop people were really helpful, took my details and promissed to call me when new batch arives, but their opinion was that it's just the way screens are.
My opinion is that - maybe even unknowingly - they got batch of, how to put it? B-grade phones; devices that are not really faulty but have something a bit sub-standard, a minor defect not worth returning to factory for repair. My phone, for example, was defaulted to Italian, so I presume it was originally intended for Italian market, found a bit unsatisfying and re-sold (for lower price) to this supplier, something I think most manufacturers would do if product is not really faulty but does have minor issue.
Any thoughts on this? Has anyone noticed screen uniformity problem on their Lumia 920? Easiest way to spot it is in IE, blank white page, landscape orientation (so that search bar does not cover lower edge part which is most affected).
I like phone a lot and am planning to keep this one if new batch has same problem, but at least I want to argue their "Oh, they are probably all like that". I can accept this downside for buying phone below regular street price, but I think this should be something they admit, rather than trying to blame Nokia. Their web site should say something like "brand new with slight defect", not only "brand new". People should know what they trade for lower price.

Yeah, that's the problem with parallel import deals - you usually don't get local support as device was intended for different part of the world.
But. Completely coincidentally, I have received a call from shop this morning, telling me that new batch has arrived... so I went there, checked new phone with them (no problem with screen on that one) and got my phone replaced on the spot.
So I'm happy camper right now.

Lumia 920 Screen will no longer rotate.

I've had my Lumia 920 for about a month now - it is a German Vodafone model. As of today while I was out at work I went to use it to send a text and they keyboard would no longer change orientation when I flipped the phone sideways. Nothing would rotate anymore, photos, web pages; its as if the rotation setting is not working. I looked to find one but I can't. I've heard a few issues on various forums like WPcentral about this and that it might be a software bug, and a search of this forum has another user whose rotation doesn't work, but I don't know why this would have just started, and I've tried hard resets and soft resets and nothing seems to fix it.
I would really like some information about this or a possible fix, as this is really killing the useability of the phone - that along with the random restarts which happen several times a day on average.

Wondering the same. I have seen this issue posted here and on Windows Phone Centrals website. It appear to be a recent issue. On December 24th Windows 8 installed the latest update "Portico" on my Lumia. On December 26th my phone used wireless charging for the first time via the JBL PowerUp. Those are the only relevant changes I can think of that may have caused my screen orientation to stop working on December 28th. I did notice my Lumia was hotter than normal when using the wireless charging. This is probably expected due to the copper coil needed for the wireless charging. That said, I don't believe the phone should have gotten as hot as it did. I am wondering if somehow the gyroscope got fused. Orientation no longer works at all and has been confirmed on IE browser, Email, Text, Picture taking, Picture viewing, Google app and Facebook app. In an attempt to fix this I reset the phone which Nokia told me to do. After I clicked reset the phone rebooted showing gears turning. After 2 hours the gear where still turning. A volume down power button reboot of the device was performed 6 times before the phone came back up. Once the phone came back up I chose not to restore the phone with the backed up settings. The phone was completely wiped and no old data was used. The problem still exists. At this point I am really hoping this is not a hardware problem. If anyone knows how to fix this problem please advise as this is a big issue for me and I would assume a lot of other users as well if it happens to them. I really like this phone and believe it is the best phone on the market. If this issue is in fact a hardware issue this could cause big problems for Nokia. I hope to resolve this soon otherwise I will have to return the phone and JBL PowerUp which is a very impressive audio piece.
FYI - I have had the phone since it was available in November without any issues up until December 28th..
Thanks,
N.

Lumia 920 Camera won't turn on after taking out of...

Hi everyone! I have a problem with my lumia 920. Everytime I take it out of my jeans pocket, the camera won't turn on (from the side button or camera app). It'll open and show camera icons that i can't touch and then just exit out of the app. I usually have to reboot the phone (sometimes twice) and then the camera will work. Has anybody ran into this problem? I haven't reset the phone, but I don't want to because I have a lot of apps and data I don't want to lose. What should I do? Also, everytime I reboot the phone, my volume goes to 19 instead of staying at previous 30. Is this common with all windows phone? Please and thanks!

Yes I tried that and no luck. Now the camera doesn't work even after 3 reboots. I did the full reset on the phone and the phone got stuck on the spinning gears so i had to unbrick it and now I'm back and the windows start screen and the camera works. It's only a matter of time. I might have to get ANOTHER replacement device

Nokia Lumia 920 lock screen Maximum retry limit

Please anyone with information on the maximum retries allowed on the lock screen of the Lumia 920. I am just a bit curious. Thank you
Ecclesiastes 3
Black Lumia RM-821 1232.5957.1308.0001
Solved!
Go to Solution.

Information available via the following link under "What do I do if I've entered the wrong password too many times?"
http://www.windowsphone.com/en-us/how-to/wp8/basics/lock-screen-faq
A lot of information is available in that website. I find it very useful. I wonder why most WP users do not use it.

Lumia 920, screen rotation not working, loosen obj...

I have pre-ordered the lovely yellow 920 from Telstra Australia, in November, arrived around start of December. It is a fantastic phone to use, however there are several hardware and software issues influencing this experience in a bad way. Anyone have the same experiences with the folloing issues?
Firstly, I have noticed only in just a few days of using it, the screen can get obvious scratches very easily from normal use without screen protector film. Now, there is a pattern of many scratches from swipe up to unlock gesture. I though it would be as least do better than iphones
Secondly, I have noticed what feels like a chunk of loose object inside the phone, as I shake it quickly left and right, which could even be heard, as two hard object in contact with each other. I have no Idea what could that be.
Thirdly, the screen rotation simply stopped working one day without notice. Tried soft reset a dozen times and even hard reset to factory status did not fix the issue. This get me thinking, it might have been a serious hardware issue, or perhaps the accelorometer/gyroscope was damaged by that loose object inside the phone. However, today, all of a sudden it starts to work again.........Brilliant!.......not...
Another issue is that it could get Literally Burning Hot on the top right corner(front) of the phone in some circumstances. I understand electronic devices can get warm while operating, my Nokia N8 gets warm during intense operation such as multi-tasking Map, Drive etc, But it never gets to a point when you have to consider whether it is still safe to use or not, sadly, I have to do that with my 920 while video chatting,
There are even more issue with the software. A few random mornings in the past month, I wake up to a dead 920 on a wireless charging pad, only to be able to recover through soft reset procedure (Volum down + power). No idea why....
and sometimes as I accept an incoming call, the phone freezes on that screen. The call still goes through, three buttons are still alight and vibrates, but not functional. Again, only recoveralbe by soft reset.
Does anyone have the same experiences with these issues?
No matter what might caused these issues, to have all these occuring within a flagship smartphone, Me as a loyal Nokia fan (3210,6600,6220,3220,6300,N95,N8) is very disappointed.

I also bought Lumia 920 and had same issue with accelorometer. I have submitted phone in Nokia care and after 15 days they repired and given back. This happened in june 2013, now i started facing same issues again and my phone also get very hot while charging...... Can anyone advice how to get my device preplaced ???
thanks.
Titra wrote:
I have pre-ordered the lovely yellow 920 from Telstra Australia, in November, arrived around start of December. It is a fantastic phone to use, however there are several hardware and software issues influencing this experience in a bad way. Anyone have the same experiences with the folloing issues?
Firstly, I have noticed only in just a few days of using it, the screen can get obvious scratches very easily from normal use without screen protector film. Now, there is a pattern of many scratches from swipe up to unlock gesture. I though it would be as least do better than iphones
Secondly, I have noticed what feels like a chunk of loose object inside the phone, as I shake it quickly left and right, which could even be heard, as two hard object in contact with each other. I have no Idea what could that be.
Thirdly, the screen rotation simply stopped working one day without notice. Tried soft reset a dozen times and even hard reset to factory status did not fix the issue. This get me thinking, it might have been a serious hardware issue, or perhaps the accelorometer/gyroscope was damaged by that loose object inside the phone. However, today, all of a sudden it starts to work again.........Brilliant!.......not...
Another issue is that it could get Literally Burning Hot on the top right corner(front) of the phone in some circumstances. I understand electronic devices can get warm while operating, my Nokia N8 gets warm during intense operation such as multi-tasking Map, Drive etc, But it never gets to a point when you have to consider whether it is still safe to use or not, sadly, I have to do that with my 920 while video chatting,
There are even more issue with the software. A few random mornings in the past month, I wake up to a dead 920 on a wireless charging pad, only to be able to recover through soft reset procedure (Volum down + power). No idea why....
and sometimes as I accept an incoming call, the phone freezes on that screen. The call still goes through, three buttons are still alight and vibrates, but not functional. Again, only recoveralbe by soft reset.
Does anyone have the same experiences with these issues?
No matter what might caused these issues, to have all these occuring within a flagship smartphone, Me as a loyal Nokia fan (3210,6600,6220,3220,6300,N95,N8) is very disappointed.

Lumia 920 screen is not rotating even though it h...

My Nokia lumia 920 had been submitted to nokia care several times for the phone used to get hanged.I was told it will be allright.my phone had been kept in their servicing centre for more than a month but then the same problem persists.And then I submitted again but still the same problem again.This has been continuing for many months.
Finally the screen will not roatate when the phone is kept at horizontal or horizantal position.
How many times do I have to go to Nokia care?I feel it is one of the worst service wanting to trouble their consumers.

As this platform is a user to user board we can't do much for you here. I suggest you file a complaint with Nokia Care on this.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Lumia 920 Flickering Screen

I replaced my Lumia 925 because it has Screen Splotches, I decided to upgrade it to Lumia 920 last 2 days ago, but it has a Flickering Screen. My question is, is this normal? Whenever I browse pictures and it is on brighter background the flickering screen got worst. Why is that?

hi mate,
have you ensured that your phone is up to date with firmware updates, and also that you are up to date with all the latest Nokia system apps? also try performing a soft reset. if that does not work, then you may need to take your phone to your local Nokia Care point for inspection.

Lumia 920 blinking screen

Hi guys, recently after I updated my Lumia 920 os to Lumia amber I realized sometimes my screen blinking... I'm not sure why... Is it because of the os, installed apps or the phone got some problem... Thanks

Im too suffering from same issue(flickering screen), but this was there even before amber update. To reproduce the issue , i found this way - Make a call and put your finger near proximity sensor so that screen goes off. Stay like that for 2 to 3 minutes and now take out your finger. You will see that entire screen is flickerng. But this is not the only cause for flickering screen, as i observed it coming many times in my usage. Nokia plzz respond to the question quickly.

Lumia 920 screen broken + other problems

Hi,
There are many videos posted about breaking lumia 920s screen and how difficult it is.
Well, mine broke without any effort. I've had the phone for 3,5 weeks, I have NOT dropped it or hit it anywhere nor have I scratched it with anything. I woke up yesterday morning and after writing one message and closing the monitor i noticed a crack/scratch on the right side of the screen where the buttons are located on the side (volume - lockscreen). I know most of you think I've thrown the phone somewhere or dropped it, but I have not. This crack seems to be somewhat deep but very narrow, like hair.
Has anyone else expriences such things?
Today I went to the place where I bought the phone and the boy working there said that "nothing we can do, won't go to guarantee" and he based his claim on previous complaints about other smartphones. However this GorillaGlass should be sturdy, but it seems that at least in my phone it broke by itself. I have the red version of the phone bought from Finland, made in China.
On top of this, some people say when talking in the phone that my voice is coming poorly or almost not at all. This is random.
Phone also gets -very- warm if used near the camera on the back of the phone, I do not know what chip is located in there, but the heating happens when an online software is being used that requires an internet connection - either wireless or 3G.
And furthermore, the headphones didn't really work long, the right plug began working on/off and making some scratching sounds after maybe 3 hours of use and it seems to work depending on the position of the cord.
Anyway, I am wondering if someone else has had their screen broken without any harm done to it? In my opinion this should NOT happen in less than a month's use of the phone. If searched from the internet (google), there are quite a few posts about scratched and cracks in lumia 920 screen but I did not find any posts from here with a quick look.
..And, is there anything I can do about this? it's a pity that this kind of obvious error in this certain phone I have is making it uglier and annoying me so much...
Cheers,
J

The only possibility for glass breaking is the temperature change actually. I was thinking about it myself too. And this is so strange because, as you mentioned, there are videos and info about the glass' hardness around the internet to be found. However, as I live in Finland and it is (real) winter here the phone has undergone temperature changes earlier too, even more dramatic than on friday morning when I took it outside with me for 5 minutes (was only -10 outside, 22ish inside) and this is not as big a temperature change that a phone should not last really as people do live in hot and cold countries.
Other possibility, which is also unlikely, is that the buttons on the side have something wrong with them or they have somehow bent the glass as the crack is at that edge of the screen.
The thing is, the morning I woke up, glass was fine, nothing on it. About an hour later I reply to a message and after locking the screen I see the crack. All this time the phone was on the table facing up. Luckily there is nothing wrong with the functions or anything else with the phone related to the glass, it just makes the otherwise good looking surface a bit ugly.
Has anyone reading this tried to use those "scratch fix solutions" found from webshops? That you apply on the glass and the scratch/dent/crack goes away? -though I doubt that's a good option to do, but it'll be a quick one and at least the crack won't bother me longer.
It is really stupid that otherwise a very pretty and seemingly great phone which I've already grown to like more than I thought I would in such short time (after N8) has this kind of a thing in reserve for me. =(
The live chat and call options are probably open during weekdays, thus I did not use them yet even though they were on the possible options in the nokia care (I checked it first before posting here in the first place). Also the closest Nokia care place is a bit far away, but let's see.
Again, thanks for replies.
J

Lumia 920 Randomly Reboots / Cannot Be Turned Off

Hello,
I have just bought a Lumia 920 today, and now have the problems described in the thread subject... Every few minutes while idle, the phone will power down and immediately power up again. This does render the phone useless to me...
When trying to shut it down to remove the SIM card I noticed I cannot even shut it off. It would instantly turn itself back on again.
Did anyone else notice this kind of behaviour from their Lumia 920 (or maybe other phones as well)? I was really looking forward to this device and this really ruins it for me
Thanks in advance!
Solved!
Go to Solution.

Same thing on my Lumia 920 unit from ATT, received just today via online purchase. Began resetting within 30 minutes, and continues to do so, especially in places like voicemail and phone functions. Also fails to register initial settings like search engine (on every reset, goes back to Bing instead of Google) and other things I've had to re-configure 3 or 4 times. It took about four tries to get a Texas map database to download, despite using a home wi-fi right next to the wireless router.
I don't think this is a SIM problem at all, because the rests don't always take place in the phone section. And I've even turned the cell phone data feature off, and still the reboots. It MAY be the micro-USB connector, because since I've been charging the phone while initializing it, the resets happen with it inserted. But this is also the data cable, so if the unit resets all the time while moving huge chunks of desktop data, then it is useless. If the micro-USB connector is that rickety, more trouble is down the road.
This is a real shame, becuase I like the phone and was ready to switch from iPhone. Now I'm stuck with something I have to send back and try to get my old iPhone to work again, so at least I'll have some cell phone calls.
About eight hours of my time loading music, getting familiar, and configuring for my home desktop windows 8. If my Windows 8 desktop rebooted my machine eight times in only a few hours of initial usage, I'd be going back to old desktop as well.
Again, very sad, because this seemed to be a great phone with great features at a low-low price. I guess when it seems too good to be true, it is. iPhone may be falling behind in some ways, but at least it's been a reliable phone for three years.
Lucky I have 14 days money back, return to old phone, no questions asked. But it took less than half a day to figure out the phone didn't work.
About the only possible fix would be some firmware upgrade promised to fix it permanently, but they had better make a big deal about publicizing, or have a million returns on their hands.

Lumia 920 screen issue

The screen on my lumia 920 has gone mostly white with a few coloured vertical lines that show just enough to see that everything is running but i cant make use of it, reafing a txt is impossible but i might see enough to work out whos sent it.
i have uploaded a picture and i would like to know if this would be covered by warranty or if not a likely repair cost. i dicnt drop it or anything like that, suddenlh just happened. feeling a bit vexed
Attachments:
1408464767035.jpg ‏1273 KB

If this isn't caused by you misusing your device I can't see why this shouldn't be covered by the warranty. It's clearly something wrong with it.
I would bring it to a care point straight away!

Turning screen Lumia 920

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