Tuxera Version That Comes with HDTC705XK3A1 Does Not Support on Install on MAC OSX 10.9.2
The Tuxera version pre-installed (2012.3.6) on my hard drive does not support Mac OS X 10.9.2
I first looked at the support site and it says there isn't any updates for drivers & software for the Toshiba 500GB Canvio Connect Portable Hard Drive (HDTC705XK3A).
I am on OSX 10.9.2 and would like a working copy of Tuxera to use with my new Toshiba drive. Please advise where I get the updated version. Going to Tuxera requires buying a copy of the software.
Thanks,
Doug
I have the same problem after an upgrade to my iMac. Fortunitely, a wWindows machine will read your drive. I also have a new Macbook Pro with 10.9.3 on it and it loaded Tuxera correctly. Not sure why it works on one not the other. I wnet through the following steps:
After I upgraded my iMAC to Maverics, I could not see my NTFS drives in finder or on the desktop. I could see my NTFS drives in Disk Utility but they were grayed out and are not accessible. I could boot the iMac in Windows and have access to all of my NTFS drives.
I tried reinstalling the latest version, 2013.2, downloaded from your web page. I can see my NTFS drives but could not write to them. I then got the following message when the system started up, "invalid product key". When I opened Tuxera from the system preferences page I get the following message on the Activation page, "Current status: Invalid product key. Limited performance mode." I have tried reloading Texura from the Toshiba drive, but the process doesn't complete the last step.
As a last step, I uninstalled Tuxera and can not reinstall it. I get the message "The Tuxera NTFS for Mac installer could not detect your Toshiba External HDD. Please attach it to your Mac and run the installer again. I'm running the installer from the Toshiba drive so the installer should detect it.
Please note, I have a new Macbook Pro that came with Mavericks and I loaded Tuxera from the same Toshiba drive. It has no problems writing to it. The upgrade to Mavericks caused the problem.
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