TV on line non-functional

For the third time in a week, Verizon tells me I must subscribe to access certain channels on line.
However I am a subscriber to all of them!
I have spent over 3 hours on the phone and here I am yet again unable to access anything!
Is there a direct line I can call versus that annoying computer menu that finaly puts me on hold to await someone? Why can't I simply email someone?
Is anyone else having this issue? Sunday, the first call I made I had a person tell me the sysytem was down totally and I needed to call back in a few hours.
Thanks for any assistance or suggestions.
Debi

same, cannot access CNN HLN. problem started this morning says i'm not aurthorized.?

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                  3%          mds
                  3%          WindowServer
                  2%          36000080
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              66 MB              CalendarServer 5.1 (Apple Calendar Server 21.17.39) [Agent]
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              436 MB             Inactive RAM
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  • Late 2013 15" Macbook Pro - iCloud Apps become non-functional

    Hi Everyone,
    My new top of the range Macbook Pro has some issues... Here's the specs:
    2.6GHz Quad-core Intel Core i7
    16GB 1600MHz DDR3L SDRAM
    1TB Flash Storage
    Arrived on Tuesday last week. Obviously very excited etc...
    Noticed after 30 minutes that all my iCloud apps failing (under my account).
    All the following apps fail to open with a beachball timeout
      iMessages
      FaceTime
      iCloud (via System Preferences)
      Maps
      TextEdit (won't show any existing iCloud documents
      Airplay
    However oddly enough Calendar works.
    It's currently with Apple Engineering who are yet to reply.
    Now the weird bit.... If a create a new login account under the macbook and utilise my wife's iCloud (apple id) everything works perfectly.....
    Apple are now in the process of sending me out a new machine since they're considering this one Dead On Arrival..However I've now got a 3 to 4 week wait due to 16GB ram supply constraints.. :-(
    I've reinstalled Mavericks 4 times now and the same issues come back within about 30 minutes.
    Very frustrating to spend that much money and have a non-functional computer..
    Anyone else experiencing these issues?
    Cheers.
    Benjamin.

    I can happily report now that the issue has been resolved.
    Via the logs sent to Apple engineering the issue was found to be a conflict between iCloud contacts and Google contacts.
    For some reason (a bug in Mavericks) even though I didn't tick the box for google contacts to come across to the MacBook, it turned itself (in Internet Accounts via sys pref) on when activating my mail (gmail).
    I'll say it again. It turned the tick on internet accounts / gmail / contacts without me asking it to!
    Also of note. If I had iCloud contacts turned off. After the 30 minutes iCloud contacts were also turned on. Very very weird behaviour!
    The above meant that the Mac's contacts were syncing with iCloud and google. :-(
    Why this issue affected all the other iCloud apps I'm not sure why. However it definitely did something! :-(
    Resolution Path:
    Go to Sys pref/internet accounts, select gmail and click the minus button. It prompts you if you want to delete from ALL associated machines. Click YES!
    Only after confirming I wanted to do a remote delete of my iCloud internet accounts across ALL machines did the issue resolve itself.
    It appears that iCloud and google contacts can't live (stay sync'd) together. Which of course was never my intention. I only wanted to use iCloud.
    Doesn't explain why it failed internally but a resolution path was found :-)
    The inbound replacement laptop has been cancelled accordingly.
    My new MacBook is now running perfectly !!!
    I hope the resolution path here posted may help others in the future if you encounter this issue!
    Take care,
    Bennie.

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