TV shows and Movies won´t start, only loading and then nothing

Suddenly TV Shows and Movies won´t start on my Apple TV. After purchasing, it starts to load and then nothing. It loads for a few minutes and it says it was "unsuccesfull". I have tried to restart the Apple TV and the WiFi. Please help!

Hi ChristineLunde,
Welcome to the Support Communities!
The article below may be able to help you with this.
Click on the link to see more details and screenshots. 
Apple TV (2nd and 3rd generation): Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS4546
I hope this information helps ....
Happy Holidays!
- Judy

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    2012-06-12 07:54:34 [5740]  AMT: START SESSION, library version 3.5.0.34,3.5
    2012-06-12 07:54:34 [5740]  AMT: Initializing C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\
    2012-06-12 07:54:34 [5740]  AMT: Adobe License Manager version 3.5 (build 2.0) RELEASE
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    2012-06-12 07:54:34 [5740]  ServiceLoader: looking for library C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\adobe_caps.dll
    2012-06-12 07:54:34 [5740]  ServiceLoader: Found library C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\adobe_caps.dll
    2012-06-12 07:54:34 [5740]  PCDService: PCD Service in threaded mode
    2012-06-12 07:54:34 [5740]  performance: AMTPreObtainProductLicense took 4.550707 ms
    2012-06-12 07:54:34 [5740]  PCD thread: PCD thread started
    2012-06-12 07:54:34 [5740]  ServiceLoader: looking for library C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Adobe_OOBE_Launcher.dll
    2012-06-12 07:54:34 [5740]  ServiceLoader: Found library C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Adobe_OOBE_Launcher.dll
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    2012-06-12 07:54:34 [5740]  config: Loading configuration for C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\AMT\application.xml
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    2012-06-12 07:54:34 [5740]  PCDService: found driver code {402F6F2E-5683-491C-977D-0CA599A07CAF}
    2012-06-12 07:54:34 [5740]  config: config: Host app was installed, using installed license configuration.
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [FLMap] in hive [AcrobatPro-AS1-Win-GM{|}ALL] in cache.
    2012-06-12 07:54:34 [5740]  config: Setting current license to the driver at startup because no mapping was found.
    2012-06-12 07:54:34 [5740]  config: Setting current license to DesignWebSuitePremium-CS6-Win-GM [ALL]
    2012-06-12 07:54:34 [5740]  config: payload code: {AC76BA86-1033-F400-7760-000000000005}
    2012-06-12 07:54:34 [5740]  config: driver payload code: {402F6F2E-5683-491C-977D-0CA599A07CAF}
    2012-06-12 07:54:34 [5740]  config: driver licensing code: DesignWebSuitePremium-CS6-Win-GM
    2012-06-12 07:54:34 [5740]  config: current licensing code: DesignWebSuitePremium-CS6-Win-GM
    2012-06-12 07:54:34 [5740]  config: current locale code: ALL
    2012-06-12 07:54:34 [5740]  config: Done loading configuration
    2012-06-12 07:54:34 [5740]  AMT: Locale from PCD [0] = en_US
    2012-06-12 07:54:34 [5740]  AMT: Reordered Installed App Product Locale [0] = en_US
    2012-06-12 07:54:34 [5740]  config: Setting insalled locales
    2012-06-12 07:54:34 [5740]  config: Changing locale to "en_US" because old locale "" is not in the new list of installed languages
    2012-06-12 07:54:34 [5740]  ServiceLoader: looking for library C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\asneu.dll
    2012-06-12 07:54:34 [5740]  ServiceLoader: Found library C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\asneu.dll
    2012-06-12 07:54:34 [5740]  AMT: config: Finding license info for payload: {402F6F2E-5683-491C-977D-0CA599A07CAF}
    2012-06-12 07:54:34 [5740]  AMT: config: PayloadCode: {AC76BA86-1033-F400-7760-000000000005}
    2012-06-12 07:54:34 [5740]  AMT: config: Driver PayloadCode: {402F6F2E-5683-491C-977D-0CA599A07CAF}
    2012-06-12 07:54:34 [5740]  AMT: config: Installed LicensingCode: DesignWebSuitePremium-CS6-Win-GM
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [BridgeTalkCode] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [BridgeTalkCode] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [ISO_TAGGING_DISABLED] in hive [AcrobatPro-AS1-Win-GM] in master.
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [EULA] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [Registration] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [Registration] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [Growl] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [Growl] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [Updates] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [Updates] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
    2012-06-12 07:54:34 [5740]  AMT: config: No BridgeTalkCode found in configuration; Bridgetalk will be disabled.
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [SuiteFeatureCount] in hive [DesignWebSuitePremium-CS6-Win-GM] in master.
    2012-06-12 07:54:34 [5740]  AMT: Application can be serialized (sif file found).
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [SN] in hive [AcrobatPro-AS1-Win-GM{|}en_US] in cache.
    2012-06-12 07:54:34 [5740]  config: No en_US licensed serial number found in AcrobatPro-AS1-Win-GM
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [SN] in hive [DesignWebSuitePremium-CS6-Win-GM{|}ALL] in cache.
    2012-06-12 07:54:34 [5740]  config: No ALL licensed serial number found in DesignWebSuitePremium-CS6-Win-GM
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [AMTConfigPath] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in cache.
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [LineCV 6] in hive [DesignWebSuitePremium-CS6-Win-GM{|}ALL] in cache.
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [LineCV 7] in hive [DesignWebSuitePremium-CS6-Win-GM{|}ALL] in cache.
    2012-06-12 07:54:34 [5740]  AMT: First launch (serial [90148700767331006075]).
    2012-06-12 07:54:34 [5740]  AMT: Application state initialized.  Obtaining Product License.
    2012-06-12 07:54:34 [5740]  AMT: Obtaining client features from cache.
    2012-06-12 07:54:34 [5740]  AMT: Obtaining client product info from cache.
    2012-06-12 07:54:34 [5740]  AMT: Forcing first launch workflow because product is not licensed from previous launch.
    2012-06-12 07:54:34 [5740]  AMT: AMT: Obtaining Product License.
    2012-06-12 07:54:34 [5740]  AMT: Launch Workflow not yet done in foreground in this session.
    2012-06-12 07:54:34 [5740]  AMT: Starting First Launch Workflow
    2012-06-12 07:54:34 [5740]  AMT: Running in PROV_APP
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [EULADelay] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [EULADelay] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [MediaTag] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
    2012-06-12 07:54:34 [5740]  config: No media tag found for payload {402F6F2E-5683-491C-977D-0CA599A07CAF}
    2012-06-12 07:54:34 [5740]  config: Using default media policy RET
    2012-06-12 07:54:34 [5740]  uiswitch: EULA has already been accepted.
    2012-06-12 07:54:34 [5740]  AMT: Starting ALM workflow.
    2012-06-12 07:54:34 [5740]  AMT: Initializing ALM for serialized activation.
    2012-06-12 07:54:34 [5740]  ALMService: Initializing as licensed app
    2012-06-12 07:54:34 [5740]  ALM: _info_: Start ALM 3.5 Release (build 3.5.2.0)
    2012-06-12 07:54:34 [5740]  SLCoreService: Starting up SLCore 1.5 Release (build 1.5.21.224873).
    2012-06-12 07:54:34 [5740]  SLCoreService: Service construction took 0.0 ms and succeed.
    2012-06-12 07:54:34 [5740]  ALM: _info_: LEID passed DesignWebSuitePremium-CS6-Win-GM is used to configure SLCore = 0
    2012-06-12 07:54:34 [5740]  ALM: _info_: Host app is Licensable App
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [AcrobatPro-AS1-Win-GM{|}16] in hive [SSC-AS1-LE-Dominance] in master.
    2012-06-12 07:54:34 [5740]  config: SSC LEID dir not found: C:\Program Files (x86)\Common Files\Adobe\ssc\TechnicalCommunicationSuite-TS3.5-Win-GM
    2012-06-12 07:54:34 [5740]  config: SSC LEID dir not found: C:\Program Files (x86)\Common Files\Adobe\ssc\TechnicalCommunicationSuite-TS3.5-Win-GM
    2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID AcrobatPro-AS1-Win-GM with AMT Path C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\AMT
    2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID AcrobatSuite-AS1-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\AcrobatSuite-AS1-Win-GM
    2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID FrameMakerServer-TS3-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\FrameMakerServer-TS3-Win-GM
    2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID TechnicalCommunicationSuite-TS3-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\TechnicalCommunicationSuite-TS3-Win-GM
    2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID DesignSuiteStandard-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignSuiteStandard-CS5.5-Win-GM
    2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID WebSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\WebSuitePremium-CS5.5-Win-GM
    2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID DesignSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignSuitePremium-CS5.5-Win-GM
    2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID MasterCollection-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\MasterCollection-CS5.5-Win-GM
    2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID ELearningSuite-ES2.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\ELearningSuite-ES2.5-Win-GM
    2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID TechnicalCommunicationSuite-TS3.5-Win-GM with AMT Path
    2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID V6{}TechnicalCommunicationSuite-TS4-Win-PR with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\V6{}TechnicalCommunicationSuite-TS4-Win-PR
    2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID V6{}FrameMakerServer-TS4-Win-PR with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\V6{}FrameMakerServer-TS4-Win-PR
    2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID DesignWebSuitePremium-CS6-Win-PR with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignWebSuitePremium-CS6-Win-PR
    2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID DesignSuiteStandard-CS6-Win-PR with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignSuiteStandard-CS6-Win-PR
    2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID MasterCollection-CS6-Win-PR with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\MasterCollection-CS6-Win-PR
    2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID V6{}ELearningSuite-ES6-Win-PR with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\V6{}ELearningSuite-ES6-Win-PR
    2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID CreativeCloud-CS6-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\CreativeCloud-CS6-Win-GM
    2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID DesignWebSuitePremium-CS6-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT
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    2012-06-12 07:54:34 [5740]  config: No media tag found for payload {402F6F2E-5683-491C-977D-0CA599A07CAF}
    2012-06-12 07:54:34 [5740]  config: Using default media policy RET
    2012-06-12 07:54:34 [5740]  ALM: _info_: MediaTagPolicy is RET
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [NTL_WO_SN] in hive [DesignWebSuitePremium-CS6-Win-GM] in master.
    2012-06-12 07:54:34 [5740]  ALM: _info_: Canonical LEID is AcrobatPro-AS1-Win-GM
    2012-06-12 07:54:34 [5740]  ALM: _info_: Driver LEID is DesignWebSuitePremium-CS6-Win-GM
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [901487007673310060752956] in hive [RejectedSNDomain_CS5] in cache.
    2012-06-12 07:54:34 [5740]  SLCoreService: Reading product config [C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT\SLConfig.xml]
    2012-06-12 07:54:34 [5740]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
    2012-06-12 07:54:34 [5740]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
    2012-06-12 07:54:34 [5740]  ALM: _time_: (func: ALM_Initialize, duration: 0.016 sec)
    2012-06-12 07:54:34 [5740]  AMT: Performing ALM silent license verification.
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [EncryptedSerial] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in cache.
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [Serial] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in cache.
    2012-06-12 07:54:34 [5740]  config: No pre-serial number found in {402F6F2E-5683-491C-977D-0CA599A07CAF}
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [PSN] in hive [DesignWebSuitePremium-CS6-Win-GM{|}en_US] in cache.
    2012-06-12 07:54:34 [5740]  config: No en_US provisional serial number found in DesignWebSuitePremium-CS6-Win-GM
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [PSN] in hive [DesignWebSuitePremium-CS6-Win-GM{|}ALL] in cache.
    2012-06-12 07:54:34 [5740]  config: No ALL provisional serial number found in DesignWebSuitePremium-CS6-Win-GM
    2012-06-12 07:54:34 [5740]  ALM: _info_: Validate license at Pre-Chrome time
    2012-06-12 07:54:34 [5740]  ALM: _info_: Searching license for locale en_US ...
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [SN] in hive [AcrobatPro-AS1-Win-GM{|}en_US] in cache.
    2012-06-12 07:54:34 [5740]  config: No en_US licensed serial number found in AcrobatPro-AS1-Win-GM
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [970787040936944783527623] in hive [RejectedSNDomain_CS5] in cache.
    2012-06-12 07:54:34 [5740]  SLCoreService: Reading product config [C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\AMT\SLConfig.xml]
    2012-06-12 07:54:34 [5740]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
    2012-06-12 07:54:34 [5740]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
    2012-06-12 07:54:34 [5740]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
    2012-06-12 07:54:34 [5740]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
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    2012-06-12 07:54:34 [5740]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
    2012-06-12 07:54:34 [5740]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
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    2012-06-12 07:54:34 [5740]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
    2012-06-12 07:54:34 [5740]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
    2012-06-12 07:54:34 [5740]  ALM: _info_: Cached license is expired for locale en_US, continue the search to next locale
    2012-06-12 07:54:34 [5740]  ALM: _info_: No valid license found, fall back to the most preferred locale: en_US
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [SN] in hive [AcrobatPro-AS1-Win-GM{|}en_US] in cache.
    2012-06-12 07:54:34 [5740]  config: No en_US licensed serial number found in AcrobatPro-AS1-Win-GM
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [970787040936944783527623] in hive [RejectedSNDomain_CS5] in cache.
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