Two of our computers using the same emails won't communicate when an email has been answered, how do we fix this?

My coworker and I answer emails in 2 shared work emails and I have access to my personal email and her's to answer work questions. Lately when she answers an email in our orders inbox, and marks it off as answered with our assigned highlight, it won't transfer the info to my computer's inbox. I'm left thinking they're still unanswered. We've been double-answering many customers which seems strange and shouldn't happen. How can we get them to communicate more efficiently again. This has only been happening the past couple of months.

Have you followed the rest of the instructions on the TS2446 page that you posted from e.g. you've logged out of your account on your phone by tapping on the id in Settings > iTunes & App Store and then logged back in ?
If that hasn't fixed it then you might need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

Similar Messages

  • It locked the different email in Creative Cloud, how can i fix this problem, thx!

    I've applied Adobe a/c and rent the PS and LR for my desktop, but when i do it the same way in my notebook, it locked the different email in Creative Cloud, how can i fix this problem, thx!

    Change/Verify Account https://forums.adobe.com/thread/1465499 may help
    -http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html
    -Credit card https://helpx.adobe.com/utilities/credit-card.html
    -ID support http://helpx.adobe.com/x-productkb/global/service-c1.html
    -wrong email https://forums.adobe.com/thread/1446019

  • I have enlarged icons on the log in screen and can not enter my login code. I have tried enough times that I am locked out and my iphone 5 has been disabled.How do I fix this??

    I have enlarged icons on the log in screen and can not enter my login code. I have tried enough times that I am locked out and my iphone 5 has been disabled.How do I fix this??

    Hey there byambar,
    Welcome to Apple Support Communities.
    It sounds like you’re describing two issues, the first issue is related to the Zoom accessibility feature and the second issue is related to the device being disabled.
    Take a look at the article linked below to learn more about Zoom and the other accessibility features on your iPhone 5.
    Use Accessibility features in iOS - Apple Support
    This article will help you resolve the issue with your iPhone being disabled.
    Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
    Take care,
    -Jason

  • After downloading the new Os X Yosemite my computer has been lagging, how can I fix this?

    After downloading the new OS X Yosemite my computer has been lagging, how can I fix this?

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    The title of the Console window should be All Messages. If it isn't, select
              SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    Some private information, such as your name, may appear in the log. Anonymize before posting.

  • When I record a video on my iPhone 4s, I play it back and it has this buzzing noise playing, even when I focus on something while filming, when I play the video back, you can hear when I've tapped to focus, how can I fix this?

    Ever since I got my Iphone 4s, I have noticed that when I film a video and play it back, it has this buzzing noise and when im in the middle of filming a video and I focus on something, you can hear a click where I have focused when I play it back, is this the microphone? can I fix it myself? or do i have to take my iPhone in to be properly fixed? Help Me please!!

    See this veeeeeeeeeery long thread.
    https://discussions.apple.com/thread/3404857
    It's an issue with hundreds of phones.  Some claim it's software related, some hardware, some say it's a mixture of both.
    Some people have had temporary success with quitting the Phone.app / restoring as a new phone / restoring from an iCloud backup / disabling Siri / toggling speakerphone on & off...
    Unfortunately all of the above only been temporary, with the problem recurring again after a few calls, or a few days etc.
    So far the only solution that seems permanent has been to replace the phone.  But even so, it's the luck of the draw to recieve a functional phone, and not another faulty one.
    I'm completely annoyed as there is no Apple Store near me...... and Apple haven't even acknowledged the issue, despite the above thread being 34 pages long, as of writing.

  • I put an audiobook into my itunes and the audiobook setting won't save, it goes back to Music. How can I fix this?

    I put an audiobook into my Itunes and I have selected the setting as Audiobook instead of Music but the change doesn't stick. How can I make this work? I've updated all my software and still I can't get the setting to stay on Audiobook.
    Thanks!

    From King_Penguin in response to an earlier query on this topic:
    You should be able to copy it over by connecting your phone to your computer's iTunes and doing File > Devices > Transfer Purchases - it should copy over to the Books part of your library
    Cheers,
    GB

  • Can I download itunes on two different computers using the same apple id?

    Can I download itunes on two totally different computers using the same apple id and go back and forth between them (ie home computer and work computer)?

    You can use a laptop to set up multiple devices with the same apple ID and you can maintiain different content on each device.

  • My wife and I want to swap her 4s for my 4 while a take a short trip out of the country.  We use the same email address for itunes but different for email.  Can we just change our phone numbers and email addresses so we get our own messages?

    My wife and I want to swap her iphone 4s for my iphone 4 while I take a short trip out of the country.  We use the same itunes account but have different email accounts.  Can we just change our phone numbers with our carrier and change email addresses on our phones so we get correct messages, with out disturbing our other apps?

    The email is simple. Just delete her email acoount on her iPhone and configure your account into the phone and then do the same for her on your phone.
    The harder issue is that to switch the cellular phone service you will need to switch the SIM cards and the two phones do not use the same size SIM card.

  • HT5624 My husband and I share an Itunes account so use the same email address and password.  Our iphones are now connected and we get each other's messages and share each other's contacts.  How can we stop this happening?

    My husband and I share an Itunes account so use the same email address and password.  Our iphones are now connected and we get each other's messages and share each other's contacts.  How can we stop this happening?

    A couple of different approached:
    Create a second AppleID for one of you that includes the email address and phone number you wish to use for messaging, but do not apply it to the iTunes and app store (just keep the current one). My wife and I do this and it works quite well. Also allows for easier syncing of Contacts , notes etc. using icloud if you wish to do that.
    Add additional emails/phone numbers to the existing account and change the Send/Receive settings for Messages. this will not fix the Contcts isues for you however.

  • How to use the same email address for outgoing email on two iPads?

    How to use the same email address for outgoing email on two iPads?.   My wife and I both use the same email address.  We receive the same incoming email on both iPads but are unable to send email from my wife's iPad.  She is using an iPad 2 and is usng IOS 6.0.1

    Hi Creaturekeeper,
    If you've added the account into the iPad and you are unable to send email from it, then please follow the troubleshooting in the article below.
    Get help with Mail on iPhone, iPad, and iPod touch - Apple Support
    Take care,
    Alex H.

  • Can we both use the same email account on our iPhones?

    My  husband and I each have iPhone 4s (1-4s, 1-4), but we use the same email account.  Can we each have the same email account on our iPhones?  If yes, please provide details.

    Yes, just set the same account up on both devices. Make sure it is setup as IMAP (not POP3) so that the first person to check the email account each time doesn't download all the email from the server.
    As we don't know who your email provider is, we can't provide any specific details on the setup.

  • I have two accounts and for both accounts I use the same emails. I cannot verify my email on my main account because of this. Help? Can I just cancel my other account to avoid confusion?

    I have two accounts and for both accounts I use the same email. I cannot verify my email on my main account because of this. Help? Can I just cancel my other account to avoid confusion? I am totally stuck now.

    By the sounds of it you have linked Email Accounts, if so this means that you will both recieve the majority of the same Emails, and if you do and you read them on your account (which is linked with your husbands) then they will appear to read on the both of them because they are linked. With the majority of Email providers these days they're Emails are (simplified) in the cloud you could say, meaning that if you read or delete shared Emails then it will do the same on both accounts rather than just the yours.
    I hope all that made sense, sorry that I couldn't be of anymore assistance.. If you havent already try googling your problem - you may find some answers on there

  • How to fix the "Two computers using the same IP address" issue on the airport express

    I just bought an airport express and got dsl at my apartment, and I haven't been able to set up the wireless connection. My DSL works just fine but whenever I hook up the AX I get an error message saying that there are two computers using the same IP address on the network, but I only have one computer.
    I know this is probably a simple fix, but I've never had this issue when I set up the Extreme at my parents house and I haven't been able to find a thread on this.
    As of right now I have it set to Factory settings.
    Help please!

    This modem was designed to connect directly to a computer and you are trying to connect it to a router.
    Unfortunately, this is not a simple fix as both the modem and your AirPort Express will need to be configured differently to work together correctly.
    Connect the modem directly to your computer.
    Open up your browser and type the default IP address for the modem into the address bar. Check your documentation on the modem but it is likely 192.168.1.254
    That will bring up the configuration page for the modem.
    You may need to enter the modem access code which is on a label on the back or bottom of the device
    Look for an Advanced tab, then look for a tab labeled something like PPP Location
    Right now, you will see that "PPP is on the modem"
    Chance that to "PPP is on the computer or router"
    Click to save your new settings and the modem will restart
    If you ever need to get the modem back to its original settings, you will need to hold in the reset button on the back of the modem for 5-6 seconds and then enter in the default IP address to be able to access the settings on the modem
    Connect the modem to the AirPort Express with an Ethernet cable
    Open AirPort Utility on your Mac and click Continue to follow the guided setup to "Create a wireless network"
    You may be asked to "switch" networks when you do this. You want to switch
    Select the "Connect Using PPPoe" option when it appears
    Enter your user name and password with your provider. Leave the Service Name area blank. You want to always stay connected if you see that option
    Continue to follow the guided setup and Update to save settings
    Pull the power cord from the modem, wait a moment, then restart the modem
    Log on to the wireless network that you created during the setup and you should have an Internet connection

  • We currently have two ipods on my laptop.Last week we purchased another laptop. Both laptops use the same email address. I'm not sure what to do so he can now use his ipod on the new laptop. Please give specific instructions.

    We currently have two ipods on my laptop (my laptop Vista). Last week we purchased another laptop(Windows 7). Both laptops use the same email address.I'm not sure what to do so he can now use his ipod on the new laptop. Please give specific instructions.

    Copy everything from the old computer to the new one.

  • Can I use the same email address on two different iPads?

    Can I use the same email address on two different iPads?
    Jackie

    I use AOL for my work account, I can open an email on my iPad, my iPod Touch, my iMac, another iMac in the office and there are no issues at all. However, my AOL account is IMAP. I read email on the iPad, turn around and read and print from the iMac and someone else is accessing the email at the same time.
    We access the same emails all the time as we have one generic email address that we both use. We like to multitask with AOL.

Maybe you are looking for