Two time in a row in gapmof six months laptop crashed

i purchase hp envy new notbook .it was crashed in waranty so i got the replacement ... now again the keyboard is not working ...i feeel this model has issues and shall think again if to purchase same

Hello enggsanjeev,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I have read your post on how your new notebook's keyboard is not working, and I would be happy to assist you in this matter!
To further diagnose your keyboard, I recommend following this document on Notebook Keyboard Troubleshooting (Windows 8). This should help return the keyboard to functionality. 
For more assistance, I will need to know:
The Product and Model Number of your notebook computer.
The version of Windows you have installed on your computer.
If your computer has completed all of its important Windows Updates.
If you have updated your HP drivers using the HP Support Assistant.
If this is an on-going, or recent issue.
Please re-post with the results of your troubleshooting, as well as the requested information above. I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

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